Priory Park Care Home

They also supported us when the time came for my dad to return home and made themselves available should we need to get in touch. The manager was very involved with the day to day running and had a full understanding of my dad's needs. She gave my mum as much time as she needed during visits, helping to reassure her.

The manager of the home is excellent. She is a true advocate for people with Dementia. My dad suffered severe neglect from the hospital he was in and it was because of her persistence and the team at Priory Park that my dad survived and is now recovering and getting better. He is settled in this home and they feed him well. I can tell he is happy there and even on his birthday they made a cake and sang to him. So, it's not just about the basics but it's about making the residents feel loved and part of a family.

My mother suffers from Alzheimer's and has very complex needs. She can be aggressive to staff. The staff show professionalism and caring abilities towards my mother. The care home is always clean and tidy. Staff are friendly and to the new chef- food looks great! Management keeps us updated and staff understands mum's needs. Overall, very pleased with the care provided.

The manager and their team at Priory Park have been outstanding in their care towards our family member. Their open and transparent approach has allowed us to feel secure that our loved one is in the best place. They are well looked after, safe, provided with opportunities to partake in activities and have their individual needs met as they should be. The manager is incredibly approachable and this is refreshing and reassuring, particularly with a pandemic in place. Nothing is too much trouble for the team, they are all warm and welcoming and take time to speak to all relatives not just the service user. We could not ask for any more from the whole team at Priory Park from management to care team and cleaners to kitchen staff, you are all wonderful and we are so grateful to have such an amazing team looking after our loved one. Thank you!

I cannot recommend Priory Park enough, the whole team from management to the healthcare assistants on the floor have helped our family deal with a very difficult and complex situation and have kept Mum's wishes and best interest at the forefront in all decisions. They have not only assisted Mum with her needs but have supported our family tremendously. Mum loves it here and feels at home which is all we can ask for. Nothing has been too much trouble at any point, no matter what time we phone or visit. The care home setting is lovely, fresh, bright, and clean and they have plenty of activities to help keep Mum entertained and she is socialising more which is something that had stopped when living at home. The chefs will go out of their way to cook something that Mum fancies and have really supported in her dietary requirements. Highly recommend the manager and her whole team.

Mum is a resident at Priory Park. The staff and management are all understanding to her complex health and care needs and show great kindness. As a family we have experienced good communication with all the team, they keep us informed and involve us in reviews. Every member of staff at Priory Park is friendly and certainly do their best to help mum in any way they can.

As my mother went to Priory Park during the lockdown in January, I was not allowed upstairs to see her, but they were very good having a hub to visit. The staff are all so friendly and caring, and my mum seems very happy there. The new manager has been very helpful with any requests!

My dad has been a resident at Priory for a number of years, on Coniston. I would class the staff as my extended family as they provide, especially at this Covid time, the care and love to my dad that I cant. I can ring at any time and have a reassuring chat. They have communicated of future plans to enable safe visiting. The staff is amazing and we, as a family, would like to say a big thank you.

Mum has been in the home for almost five years. When she first arrived, she was in such a state that we thought we were going to lose her. However, since then she seems to have thrived (apart from an incident of abuse by a member of staff during the previous ownership). This was very traumatic for the family at the time but was dealt with. Mum seems none the worse for the experience, otherwise, we have been satisfied with her care.

Much improved since the new manager has been in place. The home is more organised and cleaner. Keep up the good work.

I think Priory Park is an excellent place and the staff throughout are magnificent.

Thank you so much for everything.

My father came to the home after spending over a month in hospital. He suffers from severe vascular dementia and is receiving palliative care. The staff have been caring, helpful and attentive and the deputy manager has kept us informed whilst showing compassion, kindness and dedication in what is an extremely distressing time. We appreciate everything that she and the rest of the staff are doing to care for my father and make him comfortable.

The carer provided is a little rough around the edges, but with encouragement and communication things could definitely be better. But since being here she has come on a lot better with help and constant badgering from me at the deputy manager. We are getting this moving, so watch this space.

My brother has been a resident here since August 2017. He is highly dependent on his carers and they look after all his needs. I have always found the staff to be very caring, helpful and friendly. Priory Park Care home appears to be well managed. It is clean, comfortable and well organised.

My auntie was in Priory Park Care Home for 2½ - 3 years. I have to say in all honesty she was very carefully looked after and in the last month when she deteriorated I couldn't ask for better people to look after her. It gave me great comfort to know that I was only a phone call away when the inevitable happened. Hats off to the people on my aunt's floor at Priory Park Care Home

Very satisfactory. Although my sister's health declined the staff seemed understanding. I know that her being permanent in a wheelchair, the staff coped very well. Pleased to see two staff at funeral.

On visiting this care home today I experienced, a warm friendly atmosphere obliging management and staff. A cleaner on duty keeping the cleanliness up to standard which was good. The staff treated my friend with dignity and who was given a drink immediately on request. I thought the security excellent. As for value for money I can't answer as I have never asked how much is being paid.

I have no problems with this care home, they provide excellent care for my dad and I feel they meet all his needs.

Like one to one carer. Clean and well cared for.