Hillview Care Home

Crankshaw Street, Rawtenstall, Rossendale BB4 7RA
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9.4 38 Reviews
  • Hillview Care Home, Rossendale
Hillview Care Home provides quality nursing and residential care to residents with varying needs, from specialist nursing support to general assistance with everyday living.

Additionally, Hillview offers respite care to allow home carers a much-needed break.

The home is purpose-built and residents benefit from a mature garden with raised flower beds, a fountain, a pond and a number of patio seating areas.

Residents are encouraged to maintain their hobbies in the communal and quiet lounges, and there is also a relaxation and sensory room for all to enjoy.
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Care Provided by Hillview Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1295
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1295
  • RESPITE Self-Funded Residential Dementia Care: from £1350

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Hillview Care Home to find out the exact price for your requirements.

Contact Hillview Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hillview Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Emma Bingham (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome.

Parking

  • Ample on site parking to the front of the building.

Hillview Care Home Reviews (38)

9.4

Hillview Care Home has a Review Score of 9.4 (9.380) out of 10, based on 11 reviews in the last 2 years.
Over all time Hillview Care Home has 38 reviews.

Overall Experience
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  • 9
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Date Published
  • 38
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  • 11
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Reviewer Connection to Hillview Care Home
  • 10
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  • 1
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Total of 38, showing 21-38
Review from Lesley H (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Hillview since Nov 2022. The staff are lovely, very much like Dad is at home. I am made welcome on every visit no matter what time, my dad is so well cared for and I have no worries. Tonight I was shown a video of Dad singing and dancing, he had a lovely valentines afternoon.
The staff work so hard they are a credit and should be rewarded for their care and patience, you can feel the warmth when you visit. Whoever reads this should reward these members of staff you are very lucky to have such a loyal hardworking team, the residents are happy, and well looked after. Thankyou.
Reply from Paul Millar, Marketing Manager at Hillview Care Home
Many thanks for taking the time to review our home. We are very proud of the team at Hillview and the care they provide. Your kind words are greatly appreciated and I will of course pass them on to…read more
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Review from J V (Niece of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my aunt weekly and would just like to thank the staff and management for the hard work they do. My aunt is so much happier now, and that is all thanks to you and your team. Keep up the hard work and thank you again.
Reply from Paul Millar, Marketing Manager at Hillview Care Home
Many thanks for taking the time to review our home. It is our privilege to care for your aunt. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Hillview…read more
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Review from N A (Daughter of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Hillveiw Care Home were extremely caring and professional. My mother was always happy in her time there.
Reply from Paul Millar, Marketing Manager at Hillview Care Home
Dear Nicola, many thanks for taking the time to review our home. It was our pleasure to care for your mum and she is sadly missed by all there. Your kind words are greatly appreciated and I will of…read more
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Review from C S (Son of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Hillview care home looked after my Mum from Jan 21 - June 22 after 6 months in hospital. Their care of Mum during COVID was very good with some outstanding carers improving her wellbeing over the first 12 months. In early 2022, a new management team took control with a different regime and many of the
staff were clearly unhappy and leaving with agency staff filling in who didn't know Mum. In May 2021, they gave notice that they were removing nursing care as they deemed none of the residents needed it. My Mum was assessed by an independent NHS panel and proven to need nursing care. We had only 1 month to go through the turmoil of moving a fragile old lady to somewhere she could get the appropriate care and they removed nursing before she left. 8 weeks on, they haven't even moved Mum's specially made wheelchair to her new nursing home despite several requests.
If you need care for a loved one, ask yourself whether these are the sort of people you would trust to look after them.
Reply from Paul Millar, Marketing Manager at Hillview Care Home
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Recruitment within Social Care is challenging, particularly for those…read more
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Review from S B (Friend of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended the home every week to see my good friend and have been doing so for a few years now. I have seen the staff work under pressure but still extremely professional. I have only ever seen them treat the residents with dignity, kindness and respect and I would like to thank them all for their
hard work. There has been some recent changes to the home on the management side and I feel the manager and deputy manager are very approachable.
Reply from Paul Millar, Marketing Manager at Hillview Care Home
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on the team at Hillview.
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Review from Wendy W (Granddaughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, welcoming home that has taken wonderful care of my Nan over the month of July/August she recovered from a hospital stay.
Lovely staff who care for the residents like a family.
Reply from Paul Millar, Marketing Manager at Hillview Care Home
Dear Wendy, Many thanks for taking the time to review our home. It is our pleasure to care for your Nan and are delighted she has enjoyed her stay with us. Your kind words are greatly appreciated and…read more
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Review from Kenneth H (Husband of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my wife was taken into residential care I was devastated and lonely. However, it soon became apparent that she was in a very good home and thriving on the care that she received. Her general condition has improved except for mobility and she has made some friends and is mostly cheerful. My son
and I, and others, visit her regularly now that we are allowed to and I am happy now that I know that she is well cared for.
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Review from Richard H (Brother of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillview Care Home is a friendly home-from-home place.
The staff have been so kind to me and my family and I can't thank them enough. The care given to my relative has been excellent but above all, kind.
We all highly recommend if you're looking for care in the Rossendale area.
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Review from Claire W (Niece of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My visit to this care home is always a pleasure. The staff look after my aunt really well and I have no problems with the manager who has always been welcoming even in these difficult times.
I look forward to visiting as soon as I can.
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Review from Mike A (Friend of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillview feels like home straight away. The staff are always friendly and polite. Even with Covid, I have been able to keep in regular contact with my friend and appreciate the efforts staff have made to keep everyone safe. The home always appears clean and tidy and is decorated to a good standard.
The company has recently bought the care home a car which will benefit the home tremendously.
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Review from Anne D (Daughter-in-law of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father-in-law is having the time of his life at Hillview. He was 91 in February and an afternoon tea was laid out for him and his family. He thoroughly enjoyed being the centre of attention.
As Covid19 hit us in March 2020, the family have been unable to visit but he often features on the Hillview
Facebook page. He has joined in with crafting, baking, themed meals such as Chinese, cheese and wine and pizza. He also joins in the keep fit and even took over as leader of one session which kept carers on their toes.
It is true to say that my father-in-law is quite a character and loves to be the centre of attention. He gets lots of this at Hillview.
He has a good size single room and is kept clean and tidy. He is also diabetic and the staff make sure he has his daily injections, something he could never have done if he lived alone. We are grateful to Hillview for the care and attention at a time that is extremely difficult for all.
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Review from Elaine S (Friend of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillview is a friendly place to be. Staff are always friendly and helpful and nothing is too much for them. The home is extremely well decorated, with homely touches around the home. My friend enjoyed the food within the home and especially enjoyed the home baking. I was always made to feel welcome
when visiting the home.
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Review from Anna S (Friend of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was extremely well looked after by the staff at Hillview Care Home. The home was beautifully decorated and so clean. Management were extremely approachable. I was always welcomed on each of my visits and noted that staff were attentive, ensuring residents were well looked after. The food looked
nice and there seemed to be plenty on offer. I was so happy that my friend was able to reside at Hillview where she was extremely well looked after.
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Review from Jane S (Daughter of Resident) published on 21 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Hillview from the end of October 2018 until she died in mid-December. I found the home to be clean and well furnished, and there was a real effort to create a nice atmosphere eg Halloween party and Christmas events. However, the key thing that stood out for me was the attitude of every
single member of staff that I dealt with over this period. Staff treated residents with respect and genuinely seemed to care about them. I often attended unannounced at different times and I could hear staff speaking to me mum trying to make her laugh etc as they provided care.
At the end of life, the care provided by the entire team including the nursing staff was excellent.
Reply from Ronnie Cavanagh, Marketing at Hillview Care Home
Thank you Jane for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Hillview Care Home. We understand how upsetting it must have been, and are so pleased…read more
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Review from Kathryn R (Daughter of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was resident at Hillview Care home for approximately five years during which time she was well cared for and liked by all the staff who always kept me informed of any concerns and made me welcome whenever I visited mum.
During mum's final week, she was treated with patience, dignity and compassion.
I spent a lot of time with her at that time and feel comforted by the kindness shown to me by all the staff and the way mum passed peacefully in her sleep.
Reply from Ronnie Cavanagh, Marketing at Hillview Care Home
Thank you, Kathryn, for your comments about your recent experience at Hillview Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the…read more
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Review from Carole F (Daughter of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was taken to Hillview in September 2017. I cannot thank the management and staff enough for the care they gave Dad. They not only looked after Dad but us family as well, especially when we stayed for four days and nights with Dad.
They brought all visiting family tea and biscuits and made us
tea and toast in the morning. I cannot praise these people enough. They made Dad’s last few weeks comfortable and a loving, caring environment. So thank you again, we will be forever grateful to you all. The comments below about management and care/support - they went over and above. Excellent thank you.
Reply from Ronnie Cavanagh, Marketing at Hillview Care Home
Thank you, Carole, for your comments about your recent experience at Hillview Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality…read more
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Review from Roger M (Son of Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall standard is good. Residents are treated with consideration and their dignity is respected.
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Review from Christine B (Sister of Resident) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always helpful and friendly.
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Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Hillview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.380 for Hillview Care Home is calculated as follows: ( (74 Excellents x 5) + (36 Goods x 4) + (13 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 129 Ratings = 4.38
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillview Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Emma

Emma Bingham

Job Title: Care Home Manager Joined: 2021

Meet Emma Bingham. With over 33 years of experience in the care industry, including 11 years in management roles, Emma Bingham is a dedicated and highly experienced registered manager at Hillview Care Home, where she has been leading the team for nearly 3 years. Throughout her career, Emma has held various roles, from Care Assistant to Home Manager, giving her a well-rounded understanding of care delivery.

Care

Care Team

Job Title: The Care Team

Meet the care team at Hillview Care Home

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillview Care Home to verify any information. View our terms and conditions. Hillview Care Home has an Enhanced Service - more info.