Hillview Care Home

Crankshaw Street, Rawtenstall, Rossendale BB4 7RA
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9.4 38 Reviews
  • Hillview Care Home, Rossendale
Hillview Care Home provides quality nursing and residential care to residents with varying needs, from specialist nursing support to general assistance with everyday living.

Additionally, Hillview offers respite care to allow home carers a much-needed break.

The home is purpose-built and residents benefit from a mature garden with raised flower beds, a fountain, a pond and a number of patio seating areas.

Residents are encouraged to maintain their hobbies in the communal and quiet lounges, and there is also a relaxation and sensory room for all to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1295
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1295
  • RESPITE Self-Funded Residential Dementia Care: from £1350

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Hillview Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Bingham (Home Manager)

Local Authority / Social Services

Admission Criteria

  • LA and self funders
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome.

Parking

  • Ample on site parking to the front of the building.

Hillview Care Home Reviews (38)

9.4

Hillview Care Home has a Review Score of 9.4 (9.441) out of 10, based on 15 reviews in the last 2 years.
Over all time Hillview Care Home has 38 reviews.

Overall Experience
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Date Published
  • 38
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Reviewer Connection to Hillview Care Home
  • 10
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Total of 38, showing 1-20
Review from William S (Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both me and my wife and are at the home promised rooms close but separated by two corridors the length of the building, I can not walk and my wife has dementia. I had a heart attack and told to have early nights, no way I do speak out about it, but to no avail, I am 92, and my wife 87. I would have
to speak to somebody to put my side of the problems.
Thursday night - Friday morning: Kept my wife up til 12:30.
Friday night - Saturday morning: Put a night dress on my wife and she was left in a cold room with just me waited till 9:15 no one to take her to bed so I took her up in the lift the lead catrer was stood talking to another and said I had no right to take my wife to her room. My room was not serviced toilet was left for 1 1/2 days, no towel or face cloth or clean night clothes. No service done to the room.
Went to bed at 9:15 Friday night and woke up next morning, did not feel to good. No breakfast or pills. No dinner or pills. No tea or pills. No food or pills all day. Had a problem with my bowles and needed help. They came and washed me and changed me. It was then 9:00 so no food or pills for 24hours, why?
One girl made me some food and a cold drink.
Reply from Paul Millar, Client Relations at Hillview Care Home

Thank you for taking the time to share your experience. We are sorry to discover that you are feeling this way. We understand how important it is for you and your wife to be near each other, and we appreciate how difficult it must be given your individual health needs. While our team must balance tailored care plans for each resident, we know this can sometimes cause frustration especially when expectations dont match reality. Your concerns about care routines, room servicing, and communication have been shared with both the Home Manager and Regional Manager. They have investigated and taken steps to address the points raised. Were especially sorry for any distress caused by how support was delivered over the weekend. Please be assured we take these matters seriously. If there is anything further we can do to support you and your wife, we would welcome a direct conversation. The management team remains available and committed to improving your experience. Thanks again for your feedback.

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Review from Lisa M (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Hill View for the VE day celebrations. What a fantastic afternoon, the staff went above and beyond to ensure all the residents had an amazing day, great entertainment and food. All round a great day.
Reply from Paul Millar, Client Relations at Hillview Care Home

Thank you for taking the time to review our home . We're glad you enjoyed the VE Celebartions as much as we did . We look forward to seeing you again soon.

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Review from M E (Wife of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband is receiving at Hill View is first class and he is settling in nicely. The staff are so kind, patient and very friendly with the whole family. Hill View is excellent and the family have "peace of mind.". Thank you.
Reply from Paul Millar, Client Relations at Hillview Care Home

Thank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course pass them on to the Hillview team .

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Review from Lorraine A (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fabulous place! My dad was welcomed with open arms and all the staff genuinely care about the people they care for. There is a real culture of care at Hillview, and every single member of staff treats the residents with love and respect. We are so grateful to them. They take a real interest in
each and every person there so that they can give them the best care. Highly recommend.
Reply from Paul Millar, Marketing Manager at Hillview Care Home

Thank you for taking the time to review our home and recognising the great work and amazing care the team at Hillview provide. Your kind words are greatly appreciated and I will of course pass them on to the Hillview family

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Review from Susan N (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Hillview since April 24. When she first arrived, she was very anxious and withdrawn. In a short space of time she was so settled and happy. I can not fault the care and attention of every single member of staff. Their dedication to their job is outstanding. To see my mum
so well cared for is wonderful. Thank you so much.
Reply from Paul Millar, Client Relations at Hillview Care Home

Thank you so much for taking the time to review our home We really do appreciate your feedback. I am delighted that you feel that our home team provide fabulous care to your mum. Your kind words are greatly appreciated and I will of course pass them onto the Hillview family.

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Review from B P (Granddaughter of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hillview is always clean and tidy. The staff are warm and friendly and helpful. My grandma is well cared for and treated with dignity and respect
Reply from Jackie Brook, Care Relationships at Hillview Care Home

Thank you so much for your lovely feedback. We're delighted to hear that your grandma is feeling well cared for and respected at Hillview. Our team takes great pride in creating a warm and welcoming environment, and it's wonderful to know their efforts are making a difference. Your kind words mean a lot to us!

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Review from N B (Resident) assisted by family/friend published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good, just good. Some staff are very good. It gets lonely sometimes.
Reply from Jackie Brook, Care Relationships at Hillview Care Home

Thank you for your honest feedback. We're glad to hear you've had positive experiences with our staff, but we're sorry to hear you've felt lonely at times. We'll do our best to provide even more opportunities for connection and engagement. Your feelings are important to us.

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Review from Joan S (Sister of Resident) assisted by family/friend published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 19 years I have been at Hillview I have lots of staff come and go. The staff are brilliant and I feel like I am home from home.
Thank you Hillview.
Reply from Jackie Brook, Care Relationships at Hillview Care Home

Thank you so much for your kind words. We're thrilled to hear that Hillview feels like a home away from home for you - that's exactly what we strive for every day. It's wonderful to know that our team has made a positive impact over the years, and we feel truly lucky to have you as part of our Hillview family. Here's to many more happy years together!

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Review from Y B (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit Mum daily and she always seems content. She is always clean and tidy. Staff and management are very friendly and approachable, any problems are sorted sooner rather than later. Home is warm and welcoming.
Reply from Jackie Brook, Care Relationships at Hillview Care Home

Thank you for your kind words! We're so pleased to hear that your mum is content and well cared for at Hillview Care Home. It's wonderful to know you find our team friendly, approachable, and that you feel welcomed every day. Your feedback means a lot to us, and we're always here to ensure your mum's comfort and happiness.

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Review from Mark W (Son of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are excellent. They treat my mum with respect and she loves it there.
Reply from Jackie Brook, Care Relationships at Hillview Care Home

Thank you so much for your lovely feedback! We're thrilled to hear that your mum feels happy and respected at Hillview Care Home. It means a lot to us knowing she's in a place she loves. We truly appreciate your kind words about our team and are committed to continuing to provide the best care for your mum.

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Review from P S (Son of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very good, food is good. Care home is clean.
Reply from Jackie Brook, Customer Relationships at Hillview Care Home

Thank you for your positive feedback! We're delighted to hear you appreciate our dedicated staff, the quality of our food, and the cleanliness of our care home. Your satisfaction means a lot to us.

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Review from Hannah W (Granddaughter of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran came in for respite at the beginning of September; she has now become permanent. I come in to see my gran a couple of times a week, and she seems happier in herself. The care staff are always kind and professional. I love how you have a resident as your meet and greet; he always welcomes me
with a cheeky smile and hello.
Reply from Paul Millar, Marketing Manager at Hillview Care Home

Dear Hannah, many thanks for taking the time to review our home. It is our pleasure to be able to care for your Gran, and we are delighted at how she has settled in. Your kind words are greatly appreciated, and I will, of course, pass them on to the Hillview family.

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Review from Mel B (Relative of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my aunt every week and the improvement from when she came in last year is amazing. Thank you so much to the care staff at Hillview.
Reply from Paul Millar, Marketing Manager at Hillview Care Home

Dear Mel, many thanks for taking the time to review our home. It is a pleasure to care for your aunt. Your kind words are greatly appreciated and I will of course pass them on to the Hillview family.

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Review from Margaret B (Sister of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister every 2 weeks and the home is very friendly.
Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. It is a privilege to care for your sister. Your kind words are greatly appreciated, I will of course pass them on to the Hillview team.

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Review from D C (Niece of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely warm and friendly staff who care a lot about the residents.
Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Hillview team.

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Review from Erna F (Wife of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short period my husband was in Hillview Care Home I was extremely satisfied. All the staff were very kind and caring to both my husband and myself.
Reply from Paul Millar, Marketing Manager at Hillview Care Home

Dear Erna, Many thanks for taking the time to review our home. It was our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the Hillview family.

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Review from Jan H (Daughter of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very caring. Dad had to come into Hillview Care Home due to his dementia and mobility issues
Since he's been here he has put on weight and has regained strength in his legs. He couldn't work properly at first but now is using is frame well. The home is clean and well organised. He seems happy
here. We are very pleased.
Reply from Paul Millar, Marketing Manager at Hillview Care Home

Dear Jan, many thanks for taking the time to review our home. We are privileged to care for your Dad and are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Hillview team.

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Review from K F (Wife of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Hillview Care Home for nearly a month after his discharge from hospital. I and my family are impressed by the care he has received at the home. He settled down really well, there is always a good feeling when I visit all the staff are very helpful and easy to talk to.
Reply from Shellene Armstrong, PA at Hillview Care Home

Many thanks for your kind review for Hillview Care Home.

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Review from James D (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has made a massive improvement due to the staff at Hillview. All staff are polite and respectful to all in the home providing daily activities.
Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. We are delighted with the improvements that your dad has made. Your kind words are greatly appreciated and I will of course pass them on to the Hillview team.

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Review from G W (Resident) assisted by family/friend published on 26 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother went into Hillview Care Home in October. He was not eating and was very ill. He is dependent on alcohol. Whilst in Hillview the care he received was excellent. He started to eat and alcohol was monitored. When he came out he was well taking medication regularly, eating and really happy. The
staff are amazing and nothing is too much trouble. It is home from home. He is now home and still making progress. Thanks to the care he received.
Reply from Paul Millar, Marketing Manager at Hillview Care Home

Many thanks for taking the time to review our home. We are thrilled that your brother is still making progress and are very proud of him. Your kind words are greatly appreciated and I will of course pass them on to the Hillview team.

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Current Review Score: 9.4 (9.441)

Overview of Review Score

The Review Score of 9.4 (9.441) out of 10 for Hillview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.441 for Hillview Care Home is calculated as follows: ( (108 Excellents x 5) + (45 Goods x 4) + (18 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 177 Ratings = 4.441
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillview Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Emma

Emma Bingham

Job Title: Care Home Manager Joined: 2021

Meet Emma Bingham. With over 33 years of experience in the care industry, including 11 years in management roles, Emma Bingham is a dedicated and highly experienced registered manager at Hillview Care Home, where she has been leading the team for nearly 3 years. Throughout her career, Emma has held various roles, from Care Assistant to Home Manager, giving her a well-rounded understanding of care delivery.

Care

Care Team

Job Title: The Care Team

Meet the care team at Hillview Care Home

Frequently Asked Questions about Hillview Care Home

What types of Care is Hillview Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillview Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Hillview Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillview Care Home to the centre of Rossendale?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillview Care Home to verify any information. View our terms and conditions. Hillview Care Home has an Enhanced Service - more info.