Stocks Hall Care Home Burscough

251 Liverpool Road South, Burscough, Ormskirk L40 7RE
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9.9 38 Reviews
  • Stocks Hall Care Home Burscough, Ormskirk
Stocks Hall Care Home Burscough is a versatile facility, incorporating a wide range of care expertise and capabilities in order to achieve quality solutions for specialist needs.

Together with highly-skilled services, the provider is committed to the comfort and peace of mind of residents, supporting an enjoyable lifestyle where loved ones also feel welcome.

All care is person-centred and professionals place a strong emphasis on building a culture of respect.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sammi Molyneux (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)

Visiting

  • welcome anytime, no appointment necessary

Parking

  • parking spaces within the Homes's ground

Stocks Hall Care Home Burscough Reviews (38)

9.9

Stocks Hall Care Home Burscough has a Review Score of 9.9 (9.937) out of 10, based on 12 reviews in the last 2 years.
Over all time Stocks Hall Care Home Burscough has 38 reviews.

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Review from A A (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Stocks Hall for almost a year now, and we have been very happy with his care from the outset. It is very difficult to have a parent in a care home, but we have complete peace of mind here, as we know that he is being well looked after. We can visit any time and speak to staff if we
are worried about anything, and we are always made to feel welcome. The staff are amazing with the residents!
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Review from Spence A (Husband of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife was admitted to Stocks Hall in February 2022, I have found it to be excellent. The management has been very supportive and has gone out of their way to help, including help with the (complicated) financial side of things. All the staff have been brilliant and looked after her in a compassionate,
professional and caring way and cannot be faulted.
The home is well run and well maintained, the rooms are comfortable and well managed, with the food and laundry facilities excellent.
All in all, I am more than pleased with the care my wife has been given and would recommend this care home to anybody.
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Review from Sue T (Daughter of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was transferred from another care home 18 months ago, initially to the dementia unit, then six months ago to the nursing unit, as her needs changed. The care she has received has been amazing, always treating Mum with dignity, respect and compassion through some difficult times. The atmosphere is
always positive, and the staff are smiling and passionate about their work. It's a difficult decision when choosing a care home, but I would recommend Stock Hall without hesitation.
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Review from Lorraine M (Daughter of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Stocks since last June 2022 after a stroke. The care he has received is second to none, he is well looked after, and there are plenty of carers. Dad needs lots of care which he gets on a daily basis. The staff are just lovely and always look after us when we visit, offering cups of tea
and biscuits. Dad needs a special diet, and the chef/cook does an amazing job, and the food always looked well presented, and Dad never leaves any!
Dad was quite poorly a few weeks back, and the staff contacted us straightaway and kept us informed; they couldn’t do enough for him.
We, as a family, were very upset when Dad had to go in a home, but he is so well cared for; we couldn’t ask for more - it gives us peace of mind. Everyone, including management, is very approachable. Would definitely recommend Stocks.
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Review from E L (Friend of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my very special friend was finally discharged from the hospital into the home, the relief to both him, his wife, his son and all visitors was instantly noticed. At last, he was receiving the loving care and dignity that he deserved. I cannot thank the staff enough, from the management team to every
single member of staff; they are all so dedicated and proud of the care they so skillfully give. They supported his wife throughout his stay. I cannot commend the home enough. Thank you from the bottom of my heart.
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Review from Gleny B (Wife of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the third of April 2023, my husband was transferred to Stocks Gall Care Home from the infirmary, where he died very peacefully on Sunday the seventh of May. Throughout his stay with you, he received excellent care both physically and mentally and was always treated with respect and empathy, for which
I will always be very grateful. I was able to visit and stay with him in the privacy of his own room, and your care was also extended to me and my extended family. Thank you so much, all of you, I will always be grateful to the staff of Stocks Hall, and you should all be very proud of yourself for the high standard of care you give.
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Review from Marie H (Stepdaughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. The staff were amazing with my stepfather and went out of their way to include him in all the activities. He really enjoyed the wonderful food provided.
Management is very good at keeping families informed.
Would highly recommend it.
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Review from Mel H (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, couldn't do enough for Dad and our family. Nursed back to health from a poor care home.
Staff went above and beyond their duties and were so welcoming on every visit. So lovely to see him out of bed and participating in the home's activities and regular entertainment.
The manager and
deputy were so helpful from enquiry through to admission and were always on hand to speak to. Both were very hands-on and involved with his care.
As a family, we couldn't recommend this home enough.
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Review from Michael B (Son of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot commend Stocks Hall nursing home enough for the way they looked after my late father. My dad could not have been cared for in a more compassionate and dignified manner during his final weeks of life. The nursing staff absolutely loved and cherished my father, and did everything they could to
attend to his every need, including being with him at the end. All that remains for me to say is thank you for the way you looked after Dad and the support you have also given to his family during this very sad time.
Thank you. Your care was second to none.
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Review from J C (Wife of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in the nursing unit in Stocks Hall for a year now. The staff are all exceptional. The care and attention to detail are far superior to other care homes he has been in. The atmosphere is really homely from the moment you walk through the door. I feel he is safe, and all his needs
are attended to with great dignity. His food has to be individually prepared, and the standard is very high. The management is very approachable and helpful if he has any personal issues.
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Review from L G (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Stocks Hall Burscouugh for over seven months now after moving from the hospital with a spinal injury, which has confined her to a wheelchair. During all my visits, the staff have been very nice and do keep me informed of any changes with Mum's condition. Although I think her room is
a little small for the size of her wheelchair, overall, the staff do an amazing job with her.
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Review from Gillian S (Daughter of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so lucky to have found this forever home for our Dad. The standard of care is above and beyond what we could have hoped for. Just to see the smile on my dads face when a member of the staff speaks to him is lovely, this is so genuine, to him, they are his family; what more could you ask for.
My dad is always clean-shaven and dressed smartly. Staff have so much time for us as family members, and you never feel like you are asking too many questions, and greet with a smile. We cannot thank the staff enough for all that do for our lovely Dad. Thank you, Stocks Hall Care Home Burscough.
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home Burscough

Thank you for taking the time to review Stocks Hall Burscough Care Home.
We are delighted you call the home 'a forever home' and describe our quality of care towards your dad in such a positive way. Every person is valued, and every life is important to us. To hear of your dad's smile, when staff speak with him, and the fact he regards us as part of his family warms our heart.
Family and friends, of those residing in Stocks Hall, are also very important to us. We are equally delighted you feel supported and part of the Stocks Hall family. We hope your dad continues to live life well at Stocks Hall Burscough Home, and we all continue to make special memories together.

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Review from Robert Y (Husband of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a very difficult settling in period when my wife suffered sickness, discomfort and strangers she gradually began to feel more comfortable thanks to the care and attention of the staff.
She is still suffering from her problems she is in a much more settled frame of mind.
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home Burscough

Thank you for your review. We are so pleased to read your wife is beginning to feel more comfortable at Stocks Hall, Burscough Home, and is in a much better frame of mind. We hope your wife's health continues to improve in every way.

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Review from C B (Daughter of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team really enjoy their jobs, and this is reflected in the care and kindness they give Mum. She is cared for, and this gives great peace of mind. The staff make adjustments to meet Mum's changing needs, and visits have been so nice now we can sit with Mum in her room.
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home Burscough

Thank you for your review.
We are very pleased that you have peace of mind over your mum's care and that she is being treated with kindness.
At Stocks Hall we train staff to always give their best and look for Individual ways to enhance each person's needs.
We are so glad that you are enjoying family visits in your mum's room, and we hope this gives you even more quality time together and greater peace of mind as a family.

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Review from Rachel H (Granddaughter of Resident) published on 10 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly can not fault the care provided to my grandad. He arrived a broken and unrecognisable man after an awful experience with another provider. The staff here treated him with dignity and respect, he was an individual and the care provided to him helped him to thrive. He was back on his feet and
his witty personality was back. Throughout the time he was there the team kept us up to date and nothing was too much to ask. As a family, we made the decision to bring him home in May due to the Covid pandemic but this would not have been the success it was without the care and rehabilitation provided by the care home. I wouldn't hesitate to allow you to care for a family member again. Thank you.
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home Burscough

What lovely reading it makes to hear of your happiness in the care provided for your grandfather.
Stocks Hall are so sorry to hear of your grandad's previous awful experience with another Care Provider.
We are reassured that your grandad was given the Dignity and Respect he deserves at Stocks Hall Burscough Home and that this platform with the rehabilitation, helped him thrive. How lovely to hear he is restored to being to the man he is today.
Stocks Hall aims to keep the communication lines open at all times and we are so pleased you found nothing was of too much trouble for Stocks Hall Burscough Home with your grandad's care.
Stocks Hall hope your grandad goes from strength to strength, and are delighted you feel you would not hesitate to contact us again and that you would recommend us. Thank you.
June Sears-Jones
PR Manager

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Review from Esther P (Wife of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Stocks Hall, Burscough on 2nd July 2018. He was transferred from a nursing home in Southport. He was settled in very quickly and responds well to staff. I am glad that we decided to move him, as he seems more content and is being very well looked after.
Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Care Home Burscough

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Burscough Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.

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Review from P B (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management are always courteous and kind. The level of care is good and my mother is always treated with dignity.
Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Care Home Burscough

The team here at Stocks Hall Nursing & Care Group are thankful for the feedback about Stocks Hall Burscough Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for each Individual.
Every Person is Valued. Thank you for the feedback.

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Review from A H (Son of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff do their very best for my dad. They always listen to my requests for anything to make dad's last days comfortable.
When me and my brother viewed for the first time we were allowed in straight away, I knew this was the place for dad. We were shown around everywhere. Well done Stocks Hall.
Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Care Home Burscough

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Burscough Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Stocks Hall Care Home Burscough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.937 for Stocks Hall Care Home Burscough is calculated as follows: ( (135 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.937
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Stocks Hall Care Home Burscough is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sammi

Sammi Molyneux

Job Title: Manager Joined: 1991

Sammi has been employed at Stocks Hall Nursing and Care Group since 1990, initially as an Activities Co-ordinator working between Stocks Hall Residential and Stocks Hall Nursing Home but then promoted in 1991 to Manager of Stocks Hall Residential Home, Ormskirk.


In 1994 she was appointed Nurse Manager of Stocks Hall Burscough a position she still occupies. Throughout her time with Stocks Hall she has continued to develop her skills in all areas of management. She is totally in control of the Burscough Home’s individual budget and her financial understanding & performance is excellent. Her calm, professional and caring nature creates a feeling within the Home that gives Residents and relatives alike total confidence in the care they received. She motivates and supports her staff and encourages them also to develop their own skills.


The company has a strong management team, of which she is a highly valued member and she is happy to support her colleagues whenever necessary. Sammi is particularly skilled in dealing with any grievance or disciplinary matter being thorough and extremely fair; she will only come to a conclusion once all the evidence has been sifted through.


All in-house training for Customer Care and First Aid are provided by her and the feed-back from her courses is very good.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stocks Hall Care Home Burscough to verify any information. View our terms and conditions. Stocks Hall Care Home Burscough has an Enhanced Service - more info.