Whitelow House Nursing Home

429 Marine Road East, Morecambe LA4 6AA
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8.2 5 Reviews
  • Whitelow House Nursing Home, Morecambe
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Care Provided by Whitelow House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Qualitas Care Ltd

Person in charge

  • Mildred Daka (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 4

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)

Parking

  • Free parking on-street

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Whitelow House Nursing Home Reviews (5)

8.2

Whitelow House Nursing Home has a Review Score of 8.2 (8.230) out of 10, based on 2 reviews in the last 2 years.
Over all time Whitelow House Nursing Home has 5 reviews.

Overall Experience
  • 3
  • 1
  • 1
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Date Published
  • 5
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Reviewer Connection to Whitelow House Nursing Home
  • 2
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Total of 5, showing 1-5
Review from Marie C (Daughter of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Whitelow House for almost 2 years. The care and kindness she has received from the staff and management has been tremendous and I can't thank them enough. I know that she is safe, secure and happy in the nursing home and enjoys interacting with all of the staff. From my
experience I have always seen that the residents are treated with dignity and compassion. I would have no hesitation in recommending Whitelow as a care home to other families.
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Review from Jane A (Wife of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Whitelow for the past 15 months and has received nothing but the best care. The staff are always kind and give him the best care possible. As he has dementia, they are always keen to keep me up to date with any change of treatment and I have no worries that he is being
treated with dignity and respect.
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Review from Steve M (Son of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum was only here five weeks. The care given was okay. The complaint I have is contrary to the policy comment made by the Matron. I received a voicemail message to inform me Mum had died. I then received a second voicemail inquiring about the funeral director I was using. Not caring, just callous. Not
right.
Reply from David Carnegie, Registered Manager at Whitelow House Nursing Home

I can only apologise. This is indeed against our policy. This sort of information should never be left as a voicemail. Instead, we would normally just leave a message to call us back. All I can offer, by way of an explanation, is that the messages were left by an agency nurse on night duty. She is a very experienced nurse and I would not have thought that I would need to explain this to her, but it seems like I do. I will talk to her before her next shift with us. Very sorry once again that we made things worse, at this difficult time.

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Review from Gillian D (Friend of Resident) published on 8 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are very friendly, professional and have been extremely caring towards my friend. The home is run efficiently, has good cleanliness, good communication, and operates a well-run care home. It is always a huge life decision when a family member /friend needs full-time care, but Whitelow has
managed this transition with sensitivity and kindness. The nursing staff have been on the ball and have cared for my friend with speed and dignity. I have no hesitation in recommending this care home for families seeking a caring, attentive and suitable 24 hour caring facility for their loved one.
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Review from Cathie S (Daughter of Resident) published on 20 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care that my mother is receiving. It is friendly, respectful, sensitive and highly professional - from all of the staff.


My mother looks much more cheerful and healthy since she joined Whitelow House. It is a huge relief to her family to know that she is receiving such excellent

care. We have no hesitation in highly recommending Whitelow House.
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Current Review Score: 8.2 (8.230)

Overview of Review Score

The Review Score of 8.2 (8.230) out of 10 for Whitelow House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Whitelow House Nursing Home is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.438 Points relating to the number of positive Reviews for Whitelow House Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 2 Positive Reviews ÷ 6.4 = 0.313
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Whitelow House Nursing Home

What types of Care is Whitelow House Nursing Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whitelow House Nursing Home have?

There are 30 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Whitelow House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitelow House Nursing Home to the centre of Morecambe?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitelow House Nursing Home to verify any information. View our terms and conditions. Whitelow House Nursing Home has an Basic Service - more info.