Springfield Care Home, Blackburn, Lancashire
Springfield Care Home, Blackburn, Lancashire
Springfield Care Home, Blackburn, Lancashire

Springfield Nursing & Residential Home is located on the edge of Blackburn and is convenient for shops, amenities, public transport and the M6 and M65 motorway links. Blackburn Shopping Centre is just one mile away.

This purpose built care home provides accommodation in single occupancy rooms, most of which have private toilet facilities. Some rooms are spacious enough for sharing.

Springfield features TV lounges and a quiet sitting room where residents can socialise and relax. Separate dining rooms are available, where residents can enjoy the company of others at meal times. A good selection of traditional home cooked food is served. Daily choices are available and special diets can be catered for.

A qualified chiropodist and a hair stylist visit the home regularly. Complementary therapies can be arranged for residents.

The home provides a varied programme of activities.

Group: Four Seasons Health Care

Person in charge: Michelle Timperley (Home Manager)

Local Authority / Social Services: Blackburn with Darwen Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 69 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Autism/ASD • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Gujarati, Panjabi, Punjabi, Urdu

Single Rooms: 69

Rooms with ensuite WC: 14

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Springfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.8 Springfield Care Home has a Review Score of 6.8 (6.813)

The Review Score of 6.8 (maximum of 10) for Springfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.1 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Springfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.741 for Springfield Care Home is calculated as follows: ( (14 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 27 Ratings = 3.741

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.072 Points relating to the number of positive Reviews for Springfield Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 1 Reviews ÷ 13.8 Target = 0.072

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Springfield Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Springfield Care Home

  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Springfield is one of the most caring homes I have had the good fortune to find. My husband has Alzheimers disease and has resided in Springfield over the past month. The staff and management have shown great kindness, a lot of patience both with my husband and myself, especially when asking questions and making observations about his care. They have made every effort to alleviate any initial problems relating to my husband's settling in at the home.

How likely would you be to recommend Springfield Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Springfield Care Home responded to this review on 04 Oct 2017:

Thank you, for your kind comments about your recent experience at Springfield Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

This is the best Nursing Home of the three care homes which my mother has been cared for in and the Care for my mother here is Excellent. Staff attention to my mother is regular e.g. when she needs cleaning, feeding, washing. Her food is poor because she refuses to have dentures and therefore cannot eat appetising food from the home as most of her food is purified there.

How likely would you be to recommend Springfield Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Don't Know

I feel relieved when I leave Springfield. The home is dirty. One public room where my relative used to sit had a door which was very scratched and dirty. The cabinet where the TV sat had a glass window which was very dirty. The home smelled of urine. It is just upsetting to think poorly people have to be in such a place. It is short staffed. When a shower was asked for as none was offered it took approximately five days before getting one. I would not recommend this home. It is depressing and requires urgent attention.

How likely would you be to recommend Springfield Care Home? Extremely Unlikely

Average Rating: 

 1 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Michelle Timperley, Home Manager at Springfield Care Home responded to this review on 13 Sep 2016:

Thank you for taking the time to review Springfield Care Home - we appreciate all comments and feedback on the service we provide. Since reading your review I have investigated everything you have mentioned and would be happy to talk in more detail with you about your concerns. We have received no comments or complaints regarding any of the things you have mentioned. Senior members of the team do a walk around each day to ensure the home is safe and clean. We are also never short staffed and our rotas are always in line to meet recommended staffing levels. As mentioned I would be happy to discuss the issues in more detail so please do not hesitate to contact me. Best wishes, Michelle.

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