New Springfield Care Home

Thank you for taking the time to share your honest feedback. We're so pleased to hear that your mum has settled in well and that you've noticed such a positive improvement in her mental health, especially thanks to the care and understanding shown by our team. It means a lot to us that she feels supported and comfortable. We also appreciate you raising your concerns regarding clothing arrangements and your mum being left unattended during visits. We have looked into this and have now purchased a button system for naming clothes, which has already been very successful. This should help us keep belongings properly organised. We will also continue to review our processes with staff to make sure residents feel supported at all times, including during visits. Thank you again for your trust and for allowing us to care for your mum.

Thank you so much for your kind feedback. We are delighted to hear that your brother has settled in well at Springfield and that you have noticed such positive improvements in his health and wellbeing. Our team takes great pride in providing compassionate care, good nutrition, and clear communication with families, so its wonderful to know this has been your experience. We will make sure to share your lovely comments with all the staff, as it means so much to them.

Thank you so much for your kind words. Were delighted to hear that your mum was able to enjoy her well-deserved break knowing your dad was being well cared for. Its always our pleasure to add those little personal touches a glass (or three!) of wine in the evening sounds just perfect for him. Were so pleased to know you feel confident in choosing us again for future respite stays, and we look forward to welcoming your dad back soon. Your appreciation means a lot to the whole team here at New Springfield Care Home.

Thank you so much for taking the time to share your kind words and detailed feedback. We are delighted to hear that you feel the home has become brighter and refreshed since becoming New Springfield (Each Other Care), and even more pleased that you continue to feel confident in the quality of care your mother is receiving.Our team always strives to ensure that each resident feels safe, supported, and well cared for, especially as their needs change. We're glad that moving your mother's room closer to the office has brought you peace of mind, decisions like these are always made with the best interest of our residents at heart, and it means a lot to know you feel reassured.Thank you once again for your trust in us. We are proud to continue supporting your mother with compassion, dignity, and respect.

Thank you so much for taking the time to share your experience. We know how difficult the decision can be to move a loved one into care, especially when communication is a challenge, so it truly means a lot to hear that your mum is happy, comfortable, and thriving here. Its wonderful to know she has made her own family and is enjoying the activities and outings.Were delighted that youve noticed the care we put into keeping both the home and residents rooms clean, fresh, and welcoming. Your kind words about our staff and the environment mean the world to our team they work hard every day to make sure residents feel valued and cared for.Thank you again for your heartfelt recommendation.

Thank you, Mervyn, for your feedback and kind comments about our home. We would like to assure you that all of these materials are available to all enquirers and families. Our home leaflet is available to download on our website as well as FAQs that explain all of the little details you would want to know before you move in. Both of these materials are also available as printed versions at our home. A welcome brochure is given to all of our new residents and their families, which includes all essentials information. All of this along with the T&Cs are readily available to all families before and after move-in. The care needs assessment is also done prior to the individual moving in to ensure that our home is able to provide appropriate and safe care for each resident. This is reviewed regularly with each resident and when someone’s care needs change. I hope this has reassured you; should you need any of this information, please reach out to us at the home. Thanks again.

Thank you for taking the time to leave a review, we are aware of your concerns which are currently being investigated. Our team works hard to ensure that our residents are safe and happy and we always take care to listen to feedback. We will be contacting you directly for more information about the missing belongings you mention.

Thank you for your comments about Springfield Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing.
We are sorry to hear of the concerns you have raised. All of our staff are committed to providing the best possible care experience for our residents, so we are disappointed to hear that you feel this has not happened in your case. Our Regional Manager will be in contact with you to discuss your concerns directly. Thank you again.

Thank you, Anita, for your comments about Springfield Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing.
Communication is managed with each individual resident and their family, so we will look at ways to improve this. We recognise the importance of visiting, and we can only apologise that this has not always gone so smoothly. At times, there is a delay when entering the building due to other visitors having their Lateral Flow Tests. To accommodate any delays, we do aim to extend the visiting appointments so that no time is lost. At present, the home is undergoing a significant redecoration, but we have passed on all your comments to our team and will investigate any issues with your sister’s room. In the meantime, if you would like to discuss anything in more detail, please reach out to the Home Manager to arrange a meeting. Thank you again.