New Springfield Care Home

I would like to compliment the medical team and staff at New Springfield Care Home, Blackburn. When my mother arrived at Springfield she had a serious leg infection due to water retention. She also had a number of hospital admissions. From the moment she arrived the staff and management have worked wonders and my mothers health had improved enormously. I would like to thank them for their dedication towards the residents.

I would like to compliment Andrea and Leyton on their excellent service in organising the Care home trips and entertainment. Yesterday 9th June we went to horse farm. Everything was perfect. Thank you Leyton for helping Robin in the toilet. Xx

The care home looked after my 97 year old mother who celebrated her 98th birthday whilst at the home. The home was clean, comfortable warm and welcoming and all the staff display care and compassion particularly at the time of her death. I would recommend this home for anyone.

I have been delighted by the support we have received at the care home. Colin has been given excellent care and I have found everyone so welcoming at such a stressful time. The one to one support for Colin has been excellent and I am so pleased that he has become part of New Springfield.

The time at New Springfield has been good, their have been people that I have known for year and other I have built a new relationship, friend I mean. This place is a good place to heal and build yourself up while you heal, its good here and I only have good things to say about it. Thank you for the help guys.

When we visited the next day, Mum was enjoying lunch with other residents, dressed nicely and looking happy. She told us, "I like it here, I want to stay." We can't thank the staff enough for their care, kindness and support.

Mum came to care home 2 weeks ago and appears to have settled very well. Bedroom is comfortable and the staff are very caring. She is being fed and looked after very well as she is bedbound and needs full time assistance.

I have found the staff helpful and cooperative they try to take care of my fathers needs to the best of their abilities.

My mother came to New Springfield from hospital for palliative care. It was extremely worrying time for all of us. We were welcomed warmly and settled in quickly. My mother said "why are they treating me so well coming here?" The staff have been excellent with mother and she has warmed to all of them. The discussions regarding care plans is very reassuring and given me more peace of mind.

Grandmother came to Springfield in late November, she was met with the most caring members of staff. She was lucky to encounter a Portuguese carer. I have raised a few issues such as not changed often enough or jugs of water not changed for 3 days. I have also noticed how some members of staff get too comfortable. All staff members are amazing, where all just adapting as we go I suppose.

My mothers health and condition has improved the staff are very helpful and my mother is well cared for, the accommodation is very clean, and the food is very good.

My mum has been in New Springfield since 2019, she has alzheimers/dementia and it is now quite advanced but the care home has always adapted well to her changing care needs and I feel quite happy, she is well looked after. The home has recently been decorated and the environment is pleasant with caring staff.

My experience of each other care is good. All staff seem professional and caring and do a good job in difficult circumstances. My mother seems quite happy.

My dad has been in Springfield Home since August. He has a very nice, spacious bedroom which is kept clean and tidy. The senior nursing staff deal promptly with any concerns, either medical or personal. The food is good, and there is plenty of it. There are various activities several times a week. I feel confident that my dad is being cared for and is happy to be left.

My mum has been at Springfield for 3 years and I'm happy with how she is being cared for. The staff are always helpful and always contact me with any updates or concerns. It's always clean and tidy in her room and my mum looks clean and always fresh clean clothes on.

I like living here, the food is good. Staff very nice, and they encourage me to be more independent. I find it clean and tidy. I am going to Blackpool soon to see the lights.

Frank would never have wanted to be in a care home but is very happy here. The staff have built a good relationship with him. We are happy that he is being looked after (cleaned and feed) as beforehand he has been self neglecting due to mobility.

Very good here my husband loves it. I'm happy.

Out of all the care homes in the region there was no better care home to support/care for my mum and dad than new Springfield care home. My dad seriously loved the company especially at mealtimes getting the chance to meet new people . My my with dementia was unsettled unfortunately but no fault to the care home but wow the staff were fantastic and he keeps talking about them and does miss them it was such a relief for me to take some annual leave without any worrys and was very happy they got the care and rest that they desserve. Thank you to management for helping me out and to all staff for making my parents feel so welcomed and very well cared for 5 star all day long

Mum's stay, since 2023, has been a testing one due to her mental health. However, since the take over, it seems that her needs, physical, mental and general attention, has improved. The food has especially been improved to a lighter standard. The surroundings and facilities along with a cinema style room area great idea. The staff are special and have a great rapport with mum which is vital for me. And after 2 years and 5 months, my mum's well-being is more than satisfactory.