New Springfield Care Home

Preston New Road, Blackburn BB2 6PS
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8.5 25 Reviews
  • New Springfield Care Home, Blackburn
New Springfield is a homely and welcoming setting conveniently located on Preston New Road in Blackburn.

Delivering residential, dementia, nursing, respite, and day care services, the team at New Springfield focuses on empowering residents to live a fulfilled lifestyle whilst maintaining their independence. With an ethos centred on establishing a community where residents are recognised and celebrated as individuals, person-centred and compassionate care ensures that each person feels respected and valued everyday.

If you'd like to find out more about the family atmosphere at New Springfield, please reach out to the team. They'd be happy to arrange a tour of the home for you and answer any questions you have.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1210
  • Self-Funded Residential Dementia Care: £1210 – £1320
  • Self-Funded Nursing Care: £1375 – £1375
  • Self-Funded Nursing Dementia Care: £1430 – £1430
  • RESPITE Self-Funded Residential Care: £1210 – £1210
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1210
  • RESPITE Self-Funded Nursing Care: £1375 – £1375
  • RESPITE Self-Funded Nursing Dementia Care: £1430 – £1430

Please note that these fees are base guides and could be subject to top ups and general reviews.

These prices are only a guideline, please contact New Springfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Joanne McHugh (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 4

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (1)

Parking

  • On-site parking

New Springfield Care Home Reviews (25)

Total of 25, showing 21-25
8.5

New Springfield Care Home has a Review Score of 8.5 (8.478) out of 10, based on 5 reviews in the last 2 years. Over all time New Springfield Care Home has 25 reviews.

Overall Experience

  • 16
  • 5
  • 1
  • 0
  • 3

Date Published

25
3
3
5
20

Review from Jeanette B (Sister of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home friendly welcoming, busy environment which my sister enjoys, but also a quiet area is available for visits in the reception area if preferred, the staff were inclusive of family in the activities in the home, my sister and I enjoyed the quiz, I thoroughly enjoy my visits with my
sister, I feel part of the home and the staff are wonderful.

Reply from Ronnie Cavanagh, Marketing at New Springfield Care Home

Thank you, Jeanette, for your comments about your recent experience at Springfield Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Julie H (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having used other care providers in the care sector (several for respite and three for permanent care) I feel qualified to comment on the quality of care at Springfield Care Home. Here there are no restraining comments such as "where are you going?" or "sit down there and stay there". My husband is
free to wander as and when he wishes exactly as he would do at home. Springfield Care Home is spacious but secure and residents can wander at will. All rooms - bed, bath, dining room and lounges are on one level enabling residents to learn where their bedroom is, giving them the choice of sitting in their own personal space or enjoying company in the communal areas, (some homes keypad these areas off and you are obliged to remain solely in the lounge). Springfield Care Home promotes independence where possible. Staff are pleasant and helpful - going the extra mile is the now. Can I just say 'thank you Springfield Care Home for your winning recipe'.

Reply from Ronnie Cavanagh, Marketing at New Springfield Care Home

Thank you, Julie, for your lovely comments about your recent experience at Springfield Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from V P (Wife of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Springfield is one of the most caring homes I have had the good fortune to find. My husband has Alzheimers disease and has resided in Springfield over the past month. The staff and management have shown great kindness, a lot of patience both with my husband and myself, especially when asking questions
and making observations about his care. They have made every effort to alleviate any initial problems relating to my husband's settling in at the home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at New Springfield Care Home

Thank you, for your kind comments about your recent experience at Springfield Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Gil H (Son of Resident) published on 11 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best Nursing Home of the three care homes which my mother has been cared for in and the Care for my mother here is Excellent. Staff attention to my mother is regular e.g. when she needs cleaning, feeding, washing. Her food is poor because she refuses to have dentures and therefore cannot
eat appetising food from the home as most of her food is purified there.

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Review from Chris E (Relative of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I feel relieved when I leave Springfield. The home is dirty. One public room where my relative used to sit had a door which was very scratched and dirty. The cabinet where the TV sat had a glass window which was very dirty. The home smelled of urine. It is just upsetting to think poorly people have
to be in such a place. It is short staffed. When a shower was asked for as none was offered it took approximately five days before getting one. I would not recommend this home. It is depressing and requires urgent attention.

Reply from Michelle Timperley, Home Manager at New Springfield Care Home

Thank you for taking the time to review Springfield Care Home - we appreciate all comments and feedback on the service we provide. Since reading your review I have investigated everything you have mentioned and would be happy to talk in more detail with you about your concerns. We have received no comments or complaints regarding any of the things you have mentioned. Senior members of the team do a walk around each day to ensure the home is safe and clean. We are also never short staffed and our rotas are always in line to meet recommended staffing levels. As mentioned I would be happy to discuss the issues in more detail so please do not hesitate to contact me. Best wishes, Michelle.

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Current Review Score: 8.5 (8.478)

Overview of Review Score

The Review Score of 8.5 (8.478) out of 10 for New Springfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for New Springfield Care Home is calculated as follows: ( (39 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 59 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.885 Points relating to the number of positive Reviews for New Springfield Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 5 Positive Reviews ÷ 13 = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Joanne

Joanne McHugh

Job Title: Home Manager

Joined: 2024

My name is Joanne McHugh and I am honoured to be your Registered Manager here at New Springfield. With over 20 years of experience in health and social care and having spent the last five years at Each Other Care, I am deeply passionate about creating meaningful and nurturing environments for both our residents and team members.


During my tenure as a Registered Manager, I have achieved an ’Outstanding’ rating twice, a reflection of my commitment and the experience I have gained in the field.


At New Springfield, we are more than just a care home; we are a family. We understand that moving into a care home is a significant life change, and our goal is to make this transition as smooth and fulfilling as possible. Your journey with us marks the beginning of a new chapter filled with enjoyment, fun and laughter.


For me, working in care is not just a job, it’s my purpose. I am deeply passionate about person-centred care and it is crucial to both me and my team that you are always at the heart of everything we do.


Together we create a warm, welcoming and fulfilling home where you can truly thrive.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact New Springfield Care Home to verify any information. View our terms and conditions. New Springfield Care Home has an Enhanced Service - more info.