The Laurels Care Home

High Street, Norton, Doncaster DN6 9EU
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9.9 55 Reviews
  • The Laurels Care Home, Doncaster
The Laurels care home set in the village of Norton offers high standards of care in a safe and comfortable environment.

The Laurels has an experienced team of carers, able to welcome adults with residential and dementia care related needs, while also offering respite placements

Residents can socialise and interact by taking part in the varied programme of activities on offer.

There is a choice of lounges to sit in and relax and a range of nutritious home-cooked meals. Dignity and respect is at the heart of resident care.

The mission of all Trust Care Ltd services is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided by The Laurels Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1377 – £1377
  • Self-Funded Residential Dementia Care: £1377 – £1377
  • RESPITE Self-Funded Residential Care: £1377 – £1377
  • RESPITE Self-Funded Residential Dementia Care: £1377 – £1377
The price(s) shown are provided by the care home. Contact The Laurels Care Home for full pricing details and T&Cs.

Contact The Laurels Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Laurels Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Darren Mann-Saunders (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (51)

Visiting

  • Visiting is anytime, no time restrictions.

Parking

  • Free parking on site at the care home.

The Laurels Care Home Reviews (55)

9.9

The Laurels Care Home has a Review Score of 9.9 (9.866) out of 10, based on 29 reviews in the last 2 years.
Over all time The Laurels Care Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Laurels Care Home
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Total of 55, showing 1-20
Review from Christine S (Relative of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasent environment and friendly staff.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for your review. We do encourage feedback from anyone that comes into the home. Please feel free to see the manager at any time should you have any comments or suggestions.
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Review from S C (Daughter of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very poorly when she came into The Laurels just before Christmas 2025.
Mum has improved so much due to the high quality of care and compassion she has received.
She has improved her mobility and is now eating well.
The carers, leaders and support staff go above and beyond to meet her needs
and ensure her emotional wellbeing being is considered.
I cannot thank them enough for their patience and empathy.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to write a review for the home. It really means a lot to know that we have assisted in enhancing the lives of our residents. I hope mum continues to improve as well as she has so far.
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Review from Margaret M (Sister of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my sister came to The Laurels. She had been in a bad carehome. We knew she would be well looked after because my brother had been there too. The care workers are very kind and and do their jobs very well. My brother was very happy at The Laurels he was here during covid time. I really like everything
the management do for all the residants and visitors. I would recommend The Laurels 100% to anyone wanting to a great care home.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for taking the time to do a review for the care home, it is very much appreciated. I am happy to read that you are pleased with the service that we offer and that you would recommend the home as well.
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Review from J L (Daughter of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent at The Laurels and my dad is well looked after here. The staff are very kind and caring with my dad and nothing is too much trouble.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for taking the time to review the home. Your feedback is greatly appreciated. I am pleased that you feel that your dad is well cared for and supported.
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Review from Michael A B (Partner of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The remorse suffered when making the decision to commit a loved one to a care home is beyond description. I know, but my traumatic experience was eased a little when I had a sympathetic chat with Darren the manager of The Laurels who explained to me why residential professional care would be the best
thing for my much loved partner .We made that decision,
The Laurels is not a "flashy " care home.
It is clean, cosy, welcoming and homely. It has effective management. The staff are kind , loving and understanding of the resident needs. Medications are administered as directed and on time, Food is excellent.
My partner has now been a resident of The Laurels for 5 months . No matter how good a care home may be it will never be as desirable as "real home", however, we look upon The Laurels as being "a home from home " and I am able to sleep soundly knowing that my loved one is in good hands and safe and sound.
My advice. Stay at home for as long as possible and then speak to Darren.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for taking the time to review our home. Thank you for your kind words. The main thing we strive for here at the Laurels is happiness, for both our residents and their families, and if we achieve this, then we have done what we are here to do, Love, care and be ''present'' in the moment. Thank you again.
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Review from Julie M (Daughter of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrive at The Laurels 5 weeks ago after spending 12 days in hospital due to a serious fall in her bungalow. The manager came to visit mum in hospital after making enquiries about placing mum in The Laurels. Everything was explained very clearly and very informative. Thank full we have been
very impressed by the care and support mum has received by all the care staff and other ancillary/support staff working there. The staff have been very supportive to not just mum, but the rest of our family, always keeping us updated on how she is settling in and progressing. The laurels has a very lovely friendly atmosphere.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeYour feedback is very much appreciated, thank you for taking the time to review our home. I am Happy that you all feel just as supported as our residents do. Thank you
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Review from E R (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find that The Laurels Care Home is a fantastic place for residential care. It provides excellent care to my Mother & other residents in a safe and clean environment. All staff including carers, catering, maintenance & cleaning staff are always friendly & polite. The interaction between staff, residents
and visitors alike is outstanding. Activities are planned weekly and very well organised and especially welcoming to the local community to be part of The Laurels daily activities and events.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to complete a review for the home, you feedback and comments are greatly appreciated.
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Review from W P (Son of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff and management excellent. Location for and my mum was perfect. Secure for peace of mind and always contactable and welcomed to visited as regular as possible which I did almost every day.
My Mum was just getting settled when she suddenly fell ill which then resulted in her passing hours later.
A
shame as see seemed very happy and was just getting into the swing of things.
With knowing alot if the staff and after reviewing all other local facilities there was a clear winner and I would recommend the Laurels every time
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeWe understand this has been a challenging time for you as a family with the sudden passing of your mum. However, thank you for taking the time to complete a review for the care home, it is very much appreciated, and we will pass on your comments to the staff team.
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Review from Sue I (Daughter of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in The Laurels for over 2 years now and from his arrival I have found the team at the care home very professional, friendly and attentive to not just my own dad but to other residents too.
My dad had a health scare in February this year and I could not have asked for better support
from the girls on duty that day (8th Feb 2025). They displayed genuine concerned and empathy and there is no training for that.
The care home itselfs always appears clean and tidy and smells fresh.
If there is a suggestion I could make is that requests for a visit from the audiologists would be followed up. My dad is deaf and with 1 lost hearing aid and the other not working, conversations are difficult.
I have asked for a home visit appoiontment to be made but nothing has been organised as yet. I'd very much appreciate it if this could be followed up please.
I would highly recommend The Laurels.
Reply from Julie Moran, Trust Care at The Laurels Care HomeWe really appreciate you taking time to complete a review of the home and the positive feedback you have given on your experience. We will cascade this to our staff team and be in touch with you regarding the home visit, thank you so much.
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Review from Jane T (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I took my mum into laurels care home on 1/8/2025 , I knew it wasn't going to be easy for me or my mum ,,
But the level of care and understanding from the managers & staff involved was absolutely outstanding ,,, what was achieved on that day seemed like a miracle to me , I went home 100% completely
satisfied with no worry for my mums care and safety ,
I've visited this home on numerous occasions at different times and found all the staff very helpful and very caring on every visit which is all I wish for also the atmosphere is so pleasant and the home itself is so homely and immaculate
I am truly grateful my mum is at this home
Reply from Julie Moran, Trust Care at The Laurels Care HomeWe really appreciate your review and so good to hear of the positive experience and outcome for you and your mum. We will feed this back to the staff team, thank you so much.
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Review from Jackie R (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have never had any issues with the care my mum recieves from the Laurels care home. All the staff work very hard to ensure there residents are well looked after. They often put functions on for the residents which my mum really enjoys. All staff are pleasant and polite when visiting they have regular
activities during the week provided by a member of staff. the manager is always aproachable and happy to listen to any queries. Overall its the best thing I did moving my mum to the Laurels care home as she is very happy there and recoeves all the care she may need.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to complete a review for us. I am so happy that you feel that you have made the right decision to move your loved one into our care, we know this is never an easy decision to make. I am glad that your mum is happy and settled. Thank you again.
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Review from Dave B (Son of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at The Laurels for over a year. I've been very pleased with the care she's recieved and the professional way the care home is run. I would recommend The Laurels to anyone looking for a care home.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to complete a review for the home. All comments from our reviews are taken on board, so please do not hesitate to speak to the manager if you have any concerns. Thank you.
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Review from Stephen S (Son of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam seems very happy at the laurels,she says the food is very good and the carers are all very friendly, only one small criticism the carpet in her room is getting very grubby and should be replaced.other than that I would rate the laurels five star.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to provide a review for the home, we will look at getting the carpet replaced as soon as possible.
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Review from Elaine G (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels is a safe, clean, friendly home for our increasingly frail mum. There are an assortment of activities and occasional trips out. We are always welcome to visit almost any time. The staff are caring and professional and we are updated regularly on mum's health and well-being.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for your review, we really do value any feedback, and we are happy that you are pleased with all aspects of the home. Thank you.
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Review from Lorraine J (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my experience the laurels is a welcoming place, the staff are professional, caring and supportive.The activities team are amazing and provide many opportunities to stimulate the residents, the laundry staff do a great job identifying unlabelled clothes and making sure they get to the right people.
The meals are varied and enjoyed by all .The domestic staff are always on the go unlike some other homes The Laurels always smells fresh and appears clean. The management team interact with residents and visitors, and are approachable if there is any issues, overall myself and my sisters are very happy with the service our father receives.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to do a review for the home. Any feedback we receive is valuable, and I am happy to read that you are pleased with your dads care and all aspects of the home. Thank you.
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Review from Lesley H (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
At The Laurels I believe my mum to be well cared for, the majority of staff are very friendly to us as visitors and appear to look after the residents very well, I always feel that my mums wishes are considered and carried out appropriately in a timely manner. She does seem very happy although does
struggle at times due to her deteriorating mental health.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to complete the review for us, Any feedback is much appreciated. I am always available to discuss any concerns or suggestions. Thank you.
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Review from Angela E (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum only went into the Laurels on Tuesday si it is too soon to say how she is settling. As a family we are highly delighted with the carers and their relationship with the residents.
Mum says the food is lovely
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to complete the review, I do understand that mum has only just joined us and is difficult to answer all the questions at present, but your feedback is much appreciated. Thank you
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Review from J F (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one, outstanding care from all staff ensuring residents are well looked after and treating them with kindness and respect. Nothing is too much trouble, the staff go above and beyond looking after the residents.
The home is warm and cosy and kept spotlessly clean.
Lots of activities each week
which keep residents engaged.
Reply from Julie Moran, Trust Care at The Laurels Care HomeThank you so much for taking the time to give your feedback. It is really good to hear your experience and feedback which is really positive and appreciative. We will feed back to our team at the home.
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Review from R R (Daughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, clean and caring staff. I go several times a week and it is always a caring environment.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for your time in completing a review for us, all feedback is gratefully received.
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Review from V E (Sister-in-law of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very happy place, always nice staff, nothing is too much trouble. Sister-in-law is very settled.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to review our service, all feedback is greatly appreciated, If there are ways you feel we could improve certain areas, please speak to me.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for The Laurels Care Home is calculated as follows: ( (300 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 344 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Laurels Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Darren

Darren Mann-Saunders

Job Title: Registered Home Manager Joined: 2021

Darren joined the Trust Care family in November 2021.
Darren has worked in Nursing and Social Care for the last 38 years and has a wealth of knowledge and experience. He has been managing Care homes for the last 20 years. Darren is more than happy to help or advise anyone with any queries or questions in respect of the journey to residing in a care home, and its processes.

Sammy-Jo

Sammy-Jo Bodle

Job Title: Deputy Manager Joined: 2021

Sammy- Jo has worked in social care for over 12 years, both in the community and in care homes. Sammy joined the Laurels in 2021 as a Care assistant. She then developed to a senior carer, Team Leader and now to Deputy Manager.

Louise

Louise Morris

Job Title: Unit Manager Joined: 2001

Louise has worked at The Laurels for 25 years. She has a wide range of knowledge and experience. Louise is a well-known face and representative of The Laurels. She is a well-valued member and a great asset to the home.

Anna

Anna Morgan

Job Title: Homes Administrator Joined: 1993

Anna has worked at The Laurels for 33 years. She has taken on many of the roles within the home, including Laundry, Domestic, Care Assistant and now the administration role. Anna, therefore, has a wide range of knowledge and experience to give to the home. She is a very valued member of the team.

Frequently Asked Questions about The Laurels Care Home

What types of Care is The Laurels Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Laurels Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at The Laurels Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels Care Home to the centre of Doncaster?

7.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels Care Home to verify any information. View our terms and conditions. The Laurels Care Home has an Enhanced Service - more info.