The Laurels Care Home

These clients should have better interaction and things to do, not left with the TV on and staring into space.

Since Trust Care took over The Laurels, the staff have ongoing training programmes particularly in the safety aspects ie, fire evacuation, correct and safe moving of residents which as a relative gives me peace of mind.

The standard of care is excellent. Staff are very friendly and supportive and seem happy to work there. The atmosphere is open and welcoming. There are regular resident/family meetings with written feedback on any comments or issues raised. Staff were very helpful to me when assisting my mum to settle and keep me well informed if she has any issues.

A very clean, well furnished and nicely decorated home in quiet and pleasant surroundings. Staff are very caring and pleasant to residents and visitors alike. I have no worries or concerns about my mother's health and well-being - I have every confidence that she is being well looked after and cared for. She has been a resident now for just over 12 months and it has given her a new lease of life.

We found the staff to be very caring, facilities good and food excellent.

The staff are all wonderful and always available if needed for updates and support.

Caring, kind and professional.

Very pleased with the way my mother was cared for whilst at the home.

My family and I are very satisfied with all associated with the care our mother receives.

The Laurels is a comfortable home with a light lounge in the conservatory with a cosy feel and very relaxing for residents. The quiet lounge is ideal when family visit and don't want to sit in the resident's room. The staff are friendly and very attentive and care for all residents needs and build up a good relationship with the family. The food and choice is very good and every diet catered for. Always assured that the family member is cared for and all medical needs addressed. Would highly recommend.

We have no issues with her day to day care. My family and I visit most days and are always happy with my wife's well being.

Trust Care are The Laurels owners. I find them very approachable. They encourage comments from residents and their families. Regular family meetings are held as a further opportunity to comment. The home is very friendly and caring. My Mother is treated with respect and well cared for.

I would definitely recommend to everyone.

Our mother has been a resident in The Laurels since early August 2018. Having spent a nightmare 10 months in various hospitals she is now settled and happy. The staff are very friendly and caring. Mum has a great relationship with all the staff who care for her. The manager appears very willing to update us on any issues regarding mum, whatever medical or day to day social requirements. They have been very supportive even when we had problems regarding her long term funding. The accommodation is clean, well run and the nursing home appears to include lots of daily activities for the residents as a family we are very pleased we chose The Laurels. Thank you.

My uncle went in to the nursing home for end of life care and although he was only there for 3 weeks and 2 days, the manager and staff were extremely professional, friendly, caring and helpful. The communication and standard of care was excellent. Sadly my uncle passed away in there but it was a peaceful and pain-free passing and the care and nursing staff not only supported my uncle through this difficult time but were very caring with me and my husband, who were with him at the end of his life.

I live out of town therefore when the hospital consultant made the decision to fast-track my uncle to a nursing home, the decision to which home was made by the discharge team and I believe they made an excellent choice to suit his complex medical needs. As a family, we feel quite relieved he didn't go home, therefore there wasn't any risk of him dying alone. We wholeheartedly thank everyone for treating my uncle with the dignity he deserved. Many thanks!

Sadly mum passed away on Jan 25th but I can not give high enough praise for the care, compassion and dignity mum received.

I am very happy with the care my mum receives at The Laurels. The staff and management give all the support needed. This could be anything from care needs to service suppliers.

I continue to have one concern; the laundry. Items go. Some return on time, some are late and some are never to be seen again eg Mum's hankies, albeit all labelled. If there were designated laundry staff, these issues could be directed straight to them. At resent, all staff are dealing with laundry.

These comments refer to the residential side of this home (not the nursing side).