






The Laurels care home set in the village of Norton offers high standards of care in a safe and comfortable environment.
The Laurels has an experienced team of carers, able to welcome adults with residential and dementia care related needs, while also offering respite placements
Residents can socialise and interact by taking part in the varied programme of activities on offer.
There is a choice of lounges to sit in and relax and...
Care Provided by The Laurels Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Laurels Care Home for full pricing details and T&Cs.
Contact The Laurels Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Trust Care Ltd
- Private Owned
Person in charge
- Darren Mann-Saunders(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 1
Room Information
- Single Rooms (51)
Visiting
- Visiting is anytime, no time restrictions.
Parking
- Free parking on site at the care home.
The Laurels Care Home Reviews (56)
The Laurels Care Home has a Review Score of 9.9 (9.851) out of 10, based on 25 reviews in the last 2 years.
Over all time The Laurels Care Home has 56 reviews.
The standard of care is excellent. Staff are very friendly and supportive and seem happy to work there. The atmosphere is open and welcoming. There are regular resident/family meetings with written feedback on any comments or issues raised. Staff were very helpful to me when assisting my mum to settle and keep me well informed if she has any issues.
A very clean, well furnished and nicely decorated home in quiet and pleasant surroundings. Staff are very caring and pleasant to residents and visitors alike. I have no worries or concerns about my mother's health and well-being - I have every confidence that she is being well looked after and cared for. She has been a resident now for just over 12 months and it has given her a new lease of life.
We found the staff to be very caring, facilities good and food excellent.
The staff are all wonderful and always available if needed for updates and support.
Caring, kind and professional.
Very pleased with the way my mother was cared for whilst at the home.
My family and I are very satisfied with all associated with the care our mother receives.
The Laurels is a comfortable home with a light lounge in the conservatory with a cosy feel and very relaxing for residents. The quiet lounge is ideal when family visit and don't want to sit in the resident's room. The staff are friendly and very attentive and care for all residents needs and build up a good relationship with the family. The food and choice is very good and every diet catered for. Always assured that the family member is cared for and all medical needs addressed. Would highly recommend.
We have no issues with her day to day care. My family and I visit most days and are always happy with my wife's well being.
Trust Care are The Laurels owners. I find them very approachable. They encourage comments from residents and their families. Regular family meetings are held as a further opportunity to comment. The home is very friendly and caring. My Mother is treated with respect and well cared for.
I would definitely recommend to everyone.
Our mother has been a resident in The Laurels since early August 2018. Having spent a nightmare 10 months in various hospitals she is now settled and happy. The staff are very friendly and caring. Mum has a great relationship with all the staff who care for her. The manager appears very willing to update us on any issues regarding mum, whatever medical or day to day social requirements. They have been very supportive even when we had problems regarding her long term funding. The accommodation is clean, well run and the nursing home appears to include lots of daily activities for the residents as a family we are very pleased we chose The Laurels. Thank you.
My uncle went in to the nursing home for end of life care and although he was only there for 3 weeks and 2 days, the manager and staff were extremely professional, friendly, caring and helpful. The communication and standard of care was excellent. Sadly my uncle passed away in there but it was a peaceful and pain-free passing and the care and nursing staff not only supported my uncle through this difficult time but were very caring with me and my husband, who were with him at the end of his life.
I live out of town therefore when the hospital consultant made the decision to fast-track my uncle to a nursing home, the decision to which home was made by the discharge team and I believe they made an excellent choice to suit his complex medical needs. As a family, we feel quite relieved he didn't go home, therefore there wasn't any risk of him dying alone. We wholeheartedly thank everyone for treating my uncle with the dignity he deserved. Many thanks!
Sadly mum passed away on Jan 25th but I can not give high enough praise for the care, compassion and dignity mum received.
I am very happy with the care my mum receives at The Laurels. The staff and management give all the support needed. This could be anything from care needs to service suppliers.
I continue to have one concern; the laundry. Items go. Some return on time, some are late and some are never to be seen again eg Mum's hankies, albeit all labelled. If there were designated laundry staff, these issues could be directed straight to them. At resent, all staff are dealing with laundry.
We would like to thank Mrs McKenning for her kind comments and assure her that we will be reviewing our laundry services, with the view of setting on dedicated laundry staff.
If possible another quiet smaller sitting room would be advantageous for residents who have smaller rooms and limited outlook (without TV).
These comments refer to the residential side of this home (not the nursing side).
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 June 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Laurels Care Home.
There are no upcoming events for The Laurels Care Home.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Trust Care Ltd
- 06 Apr 2013Recipient: Trust Care Ltd
Accreditations
There are no accreditations posted yet for The Laurels Care Home.
Meet the Team (4)

Darren has worked in Nursing and Social Care for the last 38 years and has a wealth of knowledge and experience. He has been managing Care homes for the last 20 years. Darren is more than happy to help or advise anyone with any queries or questions in respect of the journey to residing in a care home, and its processes.

Sammy- Jo has worked in social care for over 12 years, both in the community and in care homes. Sammy joined the Laurels in 2021 as a Care assistant. She then developed to a senior carer, Team Leader and now to Deputy Manager.

Louise has worked at The Laurels for 25 years. She has a wide range of knowledge and experience. Louise is a well-known face and representative of The Laurels. She is a well-valued member and a great asset to the home.

Anna has worked at The Laurels for 33 years. She has taken on many of the roles within the home, including Laundry, Domestic, Care Assistant and now the administration role. Anna, therefore, has a wide range of knowledge and experience to give to the home. She is a very valued member of the team.
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