The Laurels Care Home

High Street, Norton, Doncaster DN6 9EU
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9.9 47 Reviews
  • The Laurels Care Home, Doncaster
The Laurels care home set in the village of Norton offers high standards of care in a safe and comfortable environment.

The Laurels has an experienced team of carers, able to welcome adults with residential and dementia care related needs, while also offering respite placements

Residents can socialise and interact by taking part in the varied programme of activities on offer.

There is a choice of lounges to sit in and relax and a range of nutritious home-cooked meals. Dignity and respect is at the heart of resident care.

The mission of all Trust Care Ltd services is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1275 – £1275
  • Self-Funded Residential Dementia Care: £1275 – £1275
  • RESPITE Self-Funded Residential Care: £1275 – £1275
  • RESPITE Self-Funded Residential Dementia Care: £1275 – £1275

These prices are only a guideline, please contact The Laurels Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Darren Mann-Saunders (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (51)

Visiting

  • Visiting is anytime, no time restrictions.

Parking

  • Free parking on site at the care home.

The Laurels Care Home Reviews (47)

9.9

The Laurels Care Home has a Review Score of 9.9 (9.897) out of 10, based on 23 reviews in the last 2 years.
Over all time The Laurels Care Home has 47 reviews.

Overall Experience
  • 37
  • 9
  • 1
  • 0
  • 0
Date Published
  • 47
  • 9
  • 14
  • 23
  • 24
Reviewer Connection to The Laurels Care Home
  • 28
  • 6
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from G T (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Trust Care are The Laurels owners. I find them very approachable. They encourage comments from residents and their families. Regular family meetings are held as a further opportunity to comment. The home is very friendly and caring. My Mother is treated with respect and well cared for.
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Review from Janet K (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the best residential homes I have ever been in. So clean, light and airy. Such caring and professional staff.
I would definitely recommend to everyone.
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Review from Vickie R (Daughter of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother has been a resident in The Laurels since early August 2018. Having spent a nightmare 10 months in various hospitals she is now settled and happy. The staff are very friendly and caring. Mum has a great relationship with all the staff who care for her. The manager appears very willing to update
us on any issues regarding mum, whatever medical or day to day social requirements. They have been very supportive even when we had problems regarding her long term funding. The accommodation is clean, well run and the nursing home appears to include lots of daily activities for the residents as a family we are very pleased we chose The Laurels. Thank you.
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Review from Julie J (Niece of Resident) published on 16 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle went in to the nursing home for end of life care and although he was only there for 3 weeks and 2 days, the manager and staff were extremely professional, friendly, caring and helpful. The communication and standard of care was excellent. Sadly my uncle passed away in there but it was a peaceful
and pain-free passing and the care and nursing staff not only supported my uncle through this difficult time but were very caring with me and my husband, who were with him at the end of his life.


I live out of town therefore when the hospital consultant made the decision to fast-track my uncle to a nursing home, the decision to which home was made by the discharge team and I believe they made an excellent choice to suit his complex medical needs. As a family, we feel quite relieved he didn't go home, therefore there wasn't any risk of him dying alone. We wholeheartedly thank everyone for treating my uncle with the dignity he deserved. Many thanks!

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Review from N H (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly mum passed away on Jan 25th but I can not give high enough praise for the care, compassion and dignity mum received.
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Review from Teresa M (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mum receives at The Laurels. The staff and management give all the support needed. This could be anything from care needs to service suppliers.


I continue to have one concern; the laundry. Items go. Some return on time, some are late and some are never to be seen

again eg Mum's hankies, albeit all labelled. If there were designated laundry staff, these issues could be directed straight to them. At resent, all staff are dealing with laundry.
Reply from Andrew Savage, Managing Director at The Laurels Care Home

We would like to thank Mrs McKenning for her kind comments and assure her that we will be reviewing our laundry services, with the view of setting on dedicated laundry staff.

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Review from Marjorie D (Friend of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find some of these categories difficult to answer as the present management has only been in place approximately four weeks.
If possible another quiet smaller sitting room would be advantageous for residents who have smaller rooms and limited outlook (without TV).
These comments refer to the residential
side of this home (not the nursing side).
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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for The Laurels Care Home is calculated as follows: ( (245 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 272 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Laurels Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Darren

Darren Mann-Saunders

Job Title: Registered Home Manager Joined: 2021

Darren joined the Trust Care family in November 2021.
Darren has worked in Nursing and Social Care for the last 35 years and has a wealth of knowledge and experience. He has been managing Care homes for the last 17 years. Darren is more than happy to help or advise anyone with any queries or questions in respect of the journey to residing in a care home, and its processes.

Dawn

Dawn Gillies

Job Title: Deputy Home Manager Joined: 1995

Dawn has worked at The Laurels for 28 years, and has a wide range of knowledge and experience within the home. She is a well known face and advocate for The Laurels and a great asset to the team.

Louise

Louise Morris

Job Title: Unit Manager Joined: 2001

Louise has worked at The Laurels for 22 years. She has a wide range of knowledge, and experience. Louise is a well known face and representative of The Laurels. She is a well valued member and a great asset to the home.

Anna

Anna Morgan

Job Title: Homes Administrator Joined: 1993

Anna has worked at The Laurels for 30 years. She has taken on many of the roles within the home, including Laundry, Domestic, Care Assistant and now the administration role. Anna, therefore, has a wide range of knowledge and experience to give to the home. She is a very valued member of the team.

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