The Laurels Care Home

High Street, Norton, Doncaster DN6 9EU
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9.9 47 Reviews
  • The Laurels Care Home, Doncaster
The Laurels care home set in the village of Norton offers high standards of care in a safe and comfortable environment.

The Laurels has an experienced team of carers, able to welcome adults with residential and dementia care related needs, while also offering respite placements

Residents can socialise and interact by taking part in the varied programme of activities on offer.

There is a choice of lounges to sit in and relax and a range of nutritious home-cooked meals. Dignity and respect is at the heart of resident care.

The mission of all Trust Care Ltd services is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1275 – £1275
  • Self-Funded Residential Dementia Care: £1275 – £1275
  • RESPITE Self-Funded Residential Care: £1275 – £1275
  • RESPITE Self-Funded Residential Dementia Care: £1275 – £1275

These prices are only a guideline, please contact The Laurels Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Darren Mann-Saunders (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (51)

Visiting

  • Visiting is anytime, no time restrictions.

Parking

  • Free parking on site at the care home.

The Laurels Care Home Reviews (47)

9.9

The Laurels Care Home has a Review Score of 9.9 (9.897) out of 10, based on 23 reviews in the last 2 years.
Over all time The Laurels Care Home has 47 reviews.

Overall Experience
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Date Published
  • 47
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Reviewer Connection to The Laurels Care Home
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Total of 47, showing 21-40
Review from C B (Wife of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have wished for better care for my husband and the support he received whilst at The Laurels - the end-of-life care was excellent. I was supported throughout this difficult time by all the staff. Thank you.
Reply from Darren Mann-Saunders, Manager at The Laurels Care Home

Thank you so much for taking the time to review The Laurels. It was a pleasure to know both you and your husband, and to be able to care for him in his final days.

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Review from Stacey C (Granddaughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my nana came to live at The Laurels, she seems more presentable and enjoys the company of staff. My nana's eating habits have improved since being here. The staff always seem willing to help her no matter what she needs. We, as a family, feel more content knowing she is safe.
Reply from Darren Mann-Saunders, Manager at The Laurels Care Home

Thank you so much for taking the time to review our service. It is very much appreciated and helps us to look at areas where we can improve.

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Review from John H (Son of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well The Laurels excelled again. The D day concert for all residents organised by the whole team was fabulous.
All staff in period dress good entertainment tea and cakes home baked what more could you ask for.
You are a super team of dedicated people who demonstrate care and kindness to your residents.
Thank
you and well done to all of you.
Reply from Darren Mann-Saunders, Manager at The Laurels Care Home

Thank you so much for your feedback, it does mean a lot to know that the hard work that we put in for our residents is recognised. Thank you for taking the time to send in this feedback.

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Review from C H (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at The Laurels in Norton now for just over 11 months and the care that she receives is excellent. She did take a few months to settle in but the staff was very supportive to all her needs and Mum now feels at home. Staff always make family members very welcome when we visit and nothing
is too much trouble for them.
Reply from Thomas Ogden, Head of Development and Engagement at The Laurels Care Home

Thank you so much for your positive comments regarding our home and team.

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Review from M R (Nephew of Resident) published on 29 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels is an excellent care home from the manager down to the cleaners the staff are very helpful and caring towards all residents. The activities and trips are really good and keep all active and entertained all week, week in and week out. I very much recommend anyone needing to place a loved
one in care, this is the place, and you will not be disappointed.
Reply from Thomas Ogden, Head of Development and Engagement at The Laurels Care Home

Thank you so much for your positive comments regarding our home and team.

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Review from T K (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my Mum only had a short stay at The Laurels, the staff were kind, friendly and caring. There were no visiting restrictions and the staff were very welcoming at all times. I have no hesitation in recommending this lovely home.
Reply from Darren Mann-Saunders, Manager at The Laurels Care Home

Thank you so much for taking the time to send a review. It really does mean a lot to us. It was a pleasure meeting and caring for your mum and meeting you all as a family. I will ensure that your comments are passed to the team.

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Review from Lynn B (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has lived at The Laurels for almost four years and we as a family have had no major issues with her care, only a couple of minor ones. She has had a good relationship with her carers despite the fact that she has no real communication skills. She has had a deterioration in her health these past
couple of months and the staff have made her as comfortable as possible.
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Review from Michelle G (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is so obviously well thought of and so well looked after by all the staff, she is at end of life and all the staff ensure she is comfortable and they all make such an effort to make sure her remaining time is as enjoyable as it can be and that she is comfortable and pain free. I really enjoy
visiting and I am always made to feel welcome. I am kept informed of everything I need to know. When she first went into The Laurels Nursing Home it was meant to be temporary until I could get her moved closer to me, but she became settled so I decided to make her stay permanent and it was the best decision ever.
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Review from Carol B (Daughter of Resident) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for by a lovely team. She is treated with respect and patience. When we visit, we are always greeted with a smile. We are kept informed, if she is ill or in need of anything. My mum is happy and content. It was a difficult decision for her to go into a home, made easier for her
to be at The Laurels.
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Review from Helen K (Daughter of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
For the money the client is left in a hot room with no activity.
These clients should have better interaction and things to do, not left with the TV on and staring into space.
Reply from Steven Wilson, Operations Director at The Laurels Care Home

Thank you for your response, feedback is very important to us to improve our service and the home manager will be in touch to discuss your concerns in more detail.

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Review from C V (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since Trust Care took over The Laurels, the staff have ongoing training programmes particularly in the safety aspects ie, fire evacuation, correct and safe moving of residents which as a relative gives me peace of mind.
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Review from J V (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is excellent. Staff are very friendly and supportive and seem happy to work there. The atmosphere is open and welcoming. There are regular resident/family meetings with written feedback on any comments or issues raised. Staff were very helpful to me when assisting my mum to settle
and keep me well informed if she has any issues.
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Review from M D (Son of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very clean, well furnished and nicely decorated home in quiet and pleasant surroundings. Staff are very caring and pleasant to residents and visitors alike. I have no worries or concerns about my mother's health and well-being - I have every confidence that she is being well looked after and cared
for. She has been a resident now for just over 12 months and it has given her a new lease of life.
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Review from C F (Niece of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the staff to be very caring, facilities good and food excellent.
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Review from E S (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities are very good, all areas of a high cleanliness and hygiene.
The staff are all wonderful and always available if needed for updates and support.
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Review from P G (Son of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the way my mother was cared for whilst at the home.
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Review from C W (Nephew of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring, kind and professional.
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Review from W W (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I are very satisfied with all associated with the care our mother receives.
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Review from A M (Son of Resident) assisted by family/friend published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Laurels is a comfortable home with a light lounge in the conservatory with a cosy feel and very relaxing for residents. The quiet lounge is ideal when family visit and don't want to sit in the resident's room. The staff are friendly and very attentive and care for all residents needs and build up
a good relationship with the family. The food and choice is very good and every diet catered for. Always assured that the family member is cared for and all medical needs addressed. Would highly recommend.
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Review from Terry H (Husband of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was admitted in August 2018 due to the closure of her previous home. She settled well, she is happy, clean and comfortable in general.
We have no issues with her day to day care. My family and I visit most days and are always happy with my wife's well being.
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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for The Laurels Care Home is calculated as follows: ( (245 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 272 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Laurels Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Darren

Darren Mann-Saunders

Job Title: Registered Home Manager Joined: 2021

Darren joined the Trust Care family in November 2021.
Darren has worked in Nursing and Social Care for the last 35 years and has a wealth of knowledge and experience. He has been managing Care homes for the last 17 years. Darren is more than happy to help or advise anyone with any queries or questions in respect of the journey to residing in a care home, and its processes.

Dawn

Dawn Gillies

Job Title: Deputy Home Manager Joined: 1995

Dawn has worked at The Laurels for 28 years, and has a wide range of knowledge and experience within the home. She is a well known face and advocate for The Laurels and a great asset to the team.

Louise

Louise Morris

Job Title: Unit Manager Joined: 2001

Louise has worked at The Laurels for 22 years. She has a wide range of knowledge, and experience. Louise is a well known face and representative of The Laurels. She is a well valued member and a great asset to the home.

Anna

Anna Morgan

Job Title: Homes Administrator Joined: 1993

Anna has worked at The Laurels for 30 years. She has taken on many of the roles within the home, including Laundry, Domestic, Care Assistant and now the administration role. Anna, therefore, has a wide range of knowledge and experience to give to the home. She is a very valued member of the team.

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