The Laurels Care Home

High Street, Norton, Doncaster DN6 9EU
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9.9 55 Reviews
  • The Laurels Care Home, Doncaster
The Laurels care home set in the village of Norton offers high standards of care in a safe and comfortable environment.

The Laurels has an experienced team of carers, able to welcome adults with residential and dementia care related needs, while also offering respite placements

Residents can socialise and interact by taking part in the varied programme of activities on offer.

There is a choice of lounges to sit in and relax and a range of nutritious home-cooked meals. Dignity and respect is at the heart of resident care.

The mission of all Trust Care Ltd services is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided by The Laurels Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1377 – £1377
  • Self-Funded Residential Dementia Care: £1377 – £1377
  • RESPITE Self-Funded Residential Care: £1377 – £1377
  • RESPITE Self-Funded Residential Dementia Care: £1377 – £1377
The price(s) shown are provided by the care home. Contact The Laurels Care Home for full pricing details and T&Cs.

Contact The Laurels Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Laurels Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Darren Mann-Saunders (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (51)

Visiting

  • Visiting is anytime, no time restrictions.

Parking

  • Free parking on site at the care home.

The Laurels Care Home Reviews (55)

9.9

The Laurels Care Home has a Review Score of 9.9 (9.866) out of 10, based on 29 reviews in the last 2 years.
Over all time The Laurels Care Home has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to The Laurels Care Home
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  • 1
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Total of 55, showing 21-40
Review from L B (Friend of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the nursing home regularly on coffee mornings to see a friend. My own father was a resident in 2019 for 2 years and I found it outstanding in all aspects and still today it is the same standard. Very welcoming, clean, jolly staff with good understanding of care, plenty of activities daily. I
would and have highly recommended this nursing home to many of my friends for their parents.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to write a review for the home. We do pride ourselves on the outstanding care that is delivered at The Laurels, It is good to know that we continue to do so, and that the activities programme enhances the experiences for our residents.
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Review from J B (Friend of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend for 1 year at The Laurels nursing home regularly on coffee mornings and always found everyone very nice. It's clean and well organised. Would recommend to friends.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for taking the time to review our home. We value all feedback, so it is lovely to know that you have had some lovely experiences whilst visiting us.
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Review from Susan R (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in residence since July 2024 (four weeks). She has settled in brilliantly. She is treated with kindness, respect and dignity. Before going into The Laurels she had become frightened to be on her own after falling but now she is happy and relaxed. Joins in with activities and
has plenty of conversations. Feels like I have my mother back. So thank you!
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for taking the time to complete the review, it is much appreciated, and we value all feedback given. I'm so happy that we have been able to make a difference not only to your mum, but also to you.
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Review from Connor M (Grandson of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the team at The Laurels. They made a very difficult time much easier for my Nanna as well as the whole family. I will be forever grateful for the quality of care she received, always ensuring her safety and dignity as well as providing her with the respect she deserved.
The cleanliness, quality of room and furnishings, choice of meals and variety of activities offered made her stay as comfortable as could be. Thank you!
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for taking the time to review the home. We appreciate any feedback, however the greatest satisfaction for us is to know that we made a difference when it mattered, and that we were able to make a difficult transition in someone's life that little bit more 'normal'.
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Review from Linda M (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only at The Laurels for 9 months but liked her time there. It is a very homely place and the staff are loving and caring. I would recommend The Laurels to anyone who is looking for a nursing home.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for taking the time to review the home, your feedback is very much appreciated.
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Review from B C (Daughter of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have wished for my mum to be anywhere else, she was looked after with love and compassion from every member of staff from when she went in until her passing.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for taking the time to review our home. It was a pleasure to care for your mum, and it was a pleasure to have known her.
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Review from K M (Granddaughter of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very reassured when the manager came out to meet my nan and make sure the home could meet her needs. After a few weeks my nan was like a new woman, she was even up and dancing to live music! The care she received was excellent right through the different stages of her deterioration and she loved
all the entertainment. The wonderful staff were incredibly supportive to the whole family and we will always be grateful
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to do this review for the home. It was an absolute pleasure getting to know both your nan and you as a family. Please feel free to visit anytime.
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Review from J S (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Laurels have been extremely welcoming to my dad. They are a lovely team, very caring and understanding of his needs, always keeping me updated. They really take the time to listen and are very helpful in all matters. A lovely home. I can highly recommend it - spotlessly clean. My dad's room is so
lovely and homely. They really take good care of him. Peace of mind for sure.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you for taking the time to review our home; it really does mean a lot, and I am glad that you feel that we are doing all we can to ensure that your dad is happy.
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Review from C B (Wife of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have wished for better care for my husband and the support he received whilst at The Laurels - the end-of-life care was excellent. I was supported throughout this difficult time by all the staff. Thank you.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for taking the time to review The Laurels. It was a pleasure to know both you and your husband, and to be able to care for him in his final days.
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Review from Stacey C (Granddaughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my nana came to live at The Laurels, she seems more presentable and enjoys the company of staff. My nana's eating habits have improved since being here. The staff always seem willing to help her no matter what she needs. We, as a family, feel more content knowing she is safe.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for taking the time to review our service. It is very much appreciated and helps us to look at areas where we can improve.
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Review from John H (Son of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well The Laurels excelled again. The D day concert for all residents organised by the whole team was fabulous.
All staff in period dress good entertainment tea and cakes home baked what more could you ask for.
You are a super team of dedicated people who demonstrate care and kindness to your residents.
Thank
you and well done to all of you.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for your feedback, it does mean a lot to know that the hard work that we put in for our residents is recognised. Thank you for taking the time to send in this feedback.
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Review from C H (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at The Laurels in Norton now for just over 11 months and the care that she receives is excellent. She did take a few months to settle in but the staff was very supportive to all her needs and Mum now feels at home. Staff always make family members very welcome when we visit and nothing
is too much trouble for them.
Reply from Thomas Ogden, Head of Development and Engagement at The Laurels Care HomeThank you so much for your positive comments regarding our home and team.
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Review from M R (Nephew of Resident) published on 29 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels is an excellent care home from the manager down to the cleaners the staff are very helpful and caring towards all residents. The activities and trips are really good and keep all active and entertained all week, week in and week out. I very much recommend anyone needing to place a loved
one in care, this is the place, and you will not be disappointed.
Reply from Thomas Ogden, Head of Development and Engagement at The Laurels Care HomeThank you so much for your positive comments regarding our home and team.
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Review from T K (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my Mum only had a short stay at The Laurels, the staff were kind, friendly and caring. There were no visiting restrictions and the staff were very welcoming at all times. I have no hesitation in recommending this lovely home.
Reply from Darren Mann-Saunders, Manager at The Laurels Care HomeThank you so much for taking the time to send a review. It really does mean a lot to us. It was a pleasure meeting and caring for your mum and meeting you all as a family. I will ensure that your comments are passed to the team.
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Review from Lynn B (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has lived at The Laurels for almost four years and we as a family have had no major issues with her care, only a couple of minor ones. She has had a good relationship with her carers despite the fact that she has no real communication skills. She has had a deterioration in her health these past
couple of months and the staff have made her as comfortable as possible.
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Review from Michelle G (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is so obviously well thought of and so well looked after by all the staff, she is at end of life and all the staff ensure she is comfortable and they all make such an effort to make sure her remaining time is as enjoyable as it can be and that she is comfortable and pain free. I really enjoy
visiting and I am always made to feel welcome. I am kept informed of everything I need to know. When she first went into The Laurels Nursing Home it was meant to be temporary until I could get her moved closer to me, but she became settled so I decided to make her stay permanent and it was the best decision ever.
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Review from Carol B (Daughter of Resident) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for by a lovely team. She is treated with respect and patience. When we visit, we are always greeted with a smile. We are kept informed, if she is ill or in need of anything. My mum is happy and content. It was a difficult decision for her to go into a home, made easier for her
to be at The Laurels.
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Review from Helen K (Daughter of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
For the money the client is left in a hot room with no activity.
These clients should have better interaction and things to do, not left with the TV on and staring into space.
Reply from Steven Wilson, Operations Director at The Laurels Care HomeThank you for your response, feedback is very important to us to improve our service and the home manager will be in touch to discuss your concerns in more detail.
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Review from C V (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since Trust Care took over The Laurels, the staff have ongoing training programmes particularly in the safety aspects ie, fire evacuation, correct and safe moving of residents which as a relative gives me peace of mind.
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Review from J V (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is excellent. Staff are very friendly and supportive and seem happy to work there. The atmosphere is open and welcoming. There are regular resident/family meetings with written feedback on any comments or issues raised. Staff were very helpful to me when assisting my mum to settle
and keep me well informed if she has any issues.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for The Laurels Care Home is calculated as follows: ( (300 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 344 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Laurels Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Darren

Darren Mann-Saunders

Job Title: Registered Home Manager Joined: 2021

Darren joined the Trust Care family in November 2021.
Darren has worked in Nursing and Social Care for the last 38 years and has a wealth of knowledge and experience. He has been managing Care homes for the last 20 years. Darren is more than happy to help or advise anyone with any queries or questions in respect of the journey to residing in a care home, and its processes.

Sammy-Jo

Sammy-Jo Bodle

Job Title: Deputy Manager Joined: 2021

Sammy- Jo has worked in social care for over 12 years, both in the community and in care homes. Sammy joined the Laurels in 2021 as a Care assistant. She then developed to a senior carer, Team Leader and now to Deputy Manager.

Louise

Louise Morris

Job Title: Unit Manager Joined: 2001

Louise has worked at The Laurels for 25 years. She has a wide range of knowledge and experience. Louise is a well-known face and representative of The Laurels. She is a well-valued member and a great asset to the home.

Anna

Anna Morgan

Job Title: Homes Administrator Joined: 1993

Anna has worked at The Laurels for 33 years. She has taken on many of the roles within the home, including Laundry, Domestic, Care Assistant and now the administration role. Anna, therefore, has a wide range of knowledge and experience to give to the home. She is a very valued member of the team.

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