






The Laurels care home set in the village of Norton offers high standards of care in a safe and comfortable environment.
The Laurels has an experienced team of carers, able to welcome adults with residential and dementia care related needs, while also offering respite placements
Residents can socialise and interact by taking part in the varied programme of activities on offer.
There is a choice of lounges to sit in and relax and...
Care Provided by The Laurels Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Laurels Care Home for full pricing details and T&Cs.
Contact The Laurels Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Trust Care Ltd
- Private Owned
Person in charge
- Darren Mann-Saunders(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 1
Room Information
- Single Rooms (51)
Visiting
- Visiting is anytime, no time restrictions.
Parking
- Free parking on site at the care home.
The Laurels Care Home Reviews (56)
The Laurels Care Home has a Review Score of 9.9 (9.851) out of 10, based on 25 reviews in the last 2 years.
Over all time The Laurels Care Home has 56 reviews.
A very happy place, always nice staff, nothing is too much trouble. Sister-in-law is very settled.
Thank you for taking the time to review our service, all feedback is greatly appreciated, If there are ways you feel we could improve certain areas, please speak to me.
I visit the nursing home regularly on coffee mornings to see a friend. My own father was a resident in 2019 for 2 years and I found it outstanding in all aspects and still today it is the same standard. Very welcoming, clean, jolly staff with good understanding of care, plenty of activities daily. I would and have highly recommended this nursing home to many of my friends for their parents.
Thank you for taking the time to write a review for the home. We do pride ourselves on the outstanding care that is delivered at The Laurels, It is good to know that we continue to do so, and that the activities programme enhances the experiences for our residents.
I have visited my friend for 1 year at The Laurels nursing home regularly on coffee mornings and always found everyone very nice. It's clean and well organised. Would recommend to friends.
Thank you so much for taking the time to review our home. We value all feedback, so it is lovely to know that you have had some lovely experiences whilst visiting us.
My mother has only been in residence since July 2024 (four weeks). She has settled in brilliantly. She is treated with kindness, respect and dignity. Before going into The Laurels she had become frightened to be on her own after falling but now she is happy and relaxed. Joins in with activities and has plenty of conversations. Feels like I have my mother back. So thank you!
Thank you so much for taking the time to complete the review, it is much appreciated, and we value all feedback given. I'm so happy that we have been able to make a difference not only to your mum, but also to you.
I cannot speak highly enough of the team at The Laurels. They made a very difficult time much easier for my Nanna as well as the whole family. I will be forever grateful for the quality of care she received, always ensuring her safety and dignity as well as providing her with the respect she deserved. The cleanliness, quality of room and furnishings, choice of meals and variety of activities offered made her stay as comfortable as could be. Thank you!
Thank you so much for taking the time to review the home. We appreciate any feedback, however the greatest satisfaction for us is to know that we made a difference when it mattered, and that we were able to make a difficult transition in someone's life that little bit more 'normal'.
My mum was only at The Laurels for 9 months but liked her time there. It is a very homely place and the staff are loving and caring. I would recommend The Laurels to anyone who is looking for a nursing home.
Thank you so much for taking the time to review the home, your feedback is very much appreciated.
I couldn't have wished for my mum to be anywhere else, she was looked after with love and compassion from every member of staff from when she went in until her passing.
Thank you so much for taking the time to review our home. It was a pleasure to care for your mum, and it was a pleasure to have known her.
I was very reassured when the manager came out to meet my nan and make sure the home could meet her needs. After a few weeks my nan was like a new woman, she was even up and dancing to live music! The care she received was excellent right through the different stages of her deterioration and she loved all the entertainment. The wonderful staff were incredibly supportive to the whole family and we will always be grateful
Thank you for taking the time to do this review for the home. It was an absolute pleasure getting to know both your nan and you as a family. Please feel free to visit anytime.
The Laurels have been extremely welcoming to my dad. They are a lovely team, very caring and understanding of his needs, always keeping me updated. They really take the time to listen and are very helpful in all matters. A lovely home. I can highly recommend it - spotlessly clean. My dad's room is so lovely and homely. They really take good care of him. Peace of mind for sure.
Thank you for taking the time to review our home; it really does mean a lot, and I am glad that you feel that we are doing all we can to ensure that your dad is happy.
I could not have wished for better care for my husband and the support he received whilst at The Laurels - the end-of-life care was excellent. I was supported throughout this difficult time by all the staff. Thank you.
Thank you so much for taking the time to review The Laurels. It was a pleasure to know both you and your husband, and to be able to care for him in his final days.
Since my nana came to live at The Laurels, she seems more presentable and enjoys the company of staff. My nana's eating habits have improved since being here. The staff always seem willing to help her no matter what she needs. We, as a family, feel more content knowing she is safe.
Thank you so much for taking the time to review our service. It is very much appreciated and helps us to look at areas where we can improve.
All staff in period dress good entertainment tea and cakes home baked what more could you ask for.
You are a super team of dedicated people who demonstrate care and kindness to your residents.
Thank you and well done to all of you.
Thank you so much for your feedback, it does mean a lot to know that the hard work that we put in for our residents is recognised. Thank you for taking the time to send in this feedback.
My mum has been at The Laurels in Norton now for just over 11 months and the care that she receives is excellent. She did take a few months to settle in but the staff was very supportive to all her needs and Mum now feels at home. Staff always make family members very welcome when we visit and nothing is too much trouble for them.
Thank you so much for your positive comments regarding our home and team.
The Laurels is an excellent care home from the manager down to the cleaners the staff are very helpful and caring towards all residents. The activities and trips are really good and keep all active and entertained all week, week in and week out. I very much recommend anyone needing to place a loved one in care, this is the place, and you will not be disappointed.
Thank you so much for your positive comments regarding our home and team.
Although my Mum only had a short stay at The Laurels, the staff were kind, friendly and caring. There were no visiting restrictions and the staff were very welcoming at all times. I have no hesitation in recommending this lovely home.
Thank you so much for taking the time to send a review. It really does mean a lot to us. It was a pleasure meeting and caring for your mum and meeting you all as a family. I will ensure that your comments are passed to the team.
My mum has lived at The Laurels for almost four years and we as a family have had no major issues with her care, only a couple of minor ones. She has had a good relationship with her carers despite the fact that she has no real communication skills. She has had a deterioration in her health these past couple of months and the staff have made her as comfortable as possible.
My mum is so obviously well thought of and so well looked after by all the staff, she is at end of life and all the staff ensure she is comfortable and they all make such an effort to make sure her remaining time is as enjoyable as it can be and that she is comfortable and pain free. I really enjoy visiting and I am always made to feel welcome. I am kept informed of everything I need to know. When she first went into The Laurels Nursing Home it was meant to be temporary until I could get her moved closer to me, but she became settled so I decided to make her stay permanent and it was the best decision ever.
My mother is well cared for by a lovely team. She is treated with respect and patience. When we visit, we are always greeted with a smile. We are kept informed, if she is ill or in need of anything. My mum is happy and content. It was a difficult decision for her to go into a home, made easier for her to be at The Laurels.
These clients should have better interaction and things to do, not left with the TV on and staring into space.
Thank you for your response, feedback is very important to us to improve our service and the home manager will be in touch to discuss your concerns in more detail.
Since Trust Care took over The Laurels, the staff have ongoing training programmes particularly in the safety aspects ie, fire evacuation, correct and safe moving of residents which as a relative gives me peace of mind.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 June 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Laurels Care Home.
There are no upcoming events for The Laurels Care Home.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Trust Care Ltd
- 06 Apr 2013Recipient: Trust Care Ltd
Accreditations
There are no accreditations posted yet for The Laurels Care Home.
Meet the Team (4)

Darren has worked in Nursing and Social Care for the last 38 years and has a wealth of knowledge and experience. He has been managing Care homes for the last 20 years. Darren is more than happy to help or advise anyone with any queries or questions in respect of the journey to residing in a care home, and its processes.

Sammy- Jo has worked in social care for over 12 years, both in the community and in care homes. Sammy joined the Laurels in 2021 as a Care assistant. She then developed to a senior carer, Team Leader and now to Deputy Manager.

Louise has worked at The Laurels for 25 years. She has a wide range of knowledge and experience. Louise is a well-known face and representative of The Laurels. She is a well-valued member and a great asset to the home.

Anna has worked at The Laurels for 33 years. She has taken on many of the roles within the home, including Laundry, Domestic, Care Assistant and now the administration role. Anna, therefore, has a wide range of knowledge and experience to give to the home. She is a very valued member of the team.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels Care Home to verify any information. View our terms and conditions. The Laurels Care Home has an Enhanced Service -more info.