The Laurels and The Limes Care Home

After being in hospital and an interim care home since February Mum moved into The Limes in May. Every member of the staff we met were helpful, caring and compassionate with the people they were caring for, nothing was too much trouble. They cared for my Mum in the later stages of her life and were respectful and caring with the utmost dignity. Thank goodness we found this wonderful haven for my Mum in the last few months of her life.

And a big thank you to all the staff who always take the time to chat with me when visiting I know she is in safe hands and don’t get as upset now leaving.

Mum is very happy, settled and safe at The Laurels and The Limes Care Home. The staff are all very friendly, caring and approachable.

Over the last few years that my mum has been a resident, I've found that she has received excellent care and, more importantly, love.

I would highly recommend The Laurels and The Limes Care Home. My mum is in residence here, the rooms are immaculate and the dining area and TV lounge are just like being at home. The staff are excellent and are always helpful. The people in residence are well looked after. The staff are fabulous and always there to offer advice.

Very happy to see my mum happy. Today, two lovely members of staff took my mum out, Mum had a fabulous time. Mum has fabulous staff that care for her. Thank you The Laurels and The Limes Care Home.

Dad has been here nearly one year now! Most of the time he is happy (so am I) but is partially sighted and deaf. This creates problems with all sorts of things. If we ourselves try and live a day with what Dad faces we would realise the difficulties that can arise for him and the staff. He doesn't like to cause too much fuss but he does like things right. He has had things right most of his life so to live in a strange environment now at this time of life is very hard to adjust to.

The monthly zoom meetings for loved ones were a great idea during Covid times to relay information and for us to raise questions/listen to other questions.

In line with your caveat, this is not a complaint. In my view, Hill Care/The Limes is in serious need of some good senior management. The carers and on-site staff are very friendly and look after mum with warmth and generosity of spirit. But they are running on empty all the time. Understaffing is evident and relying on carers 'going the extra mile' is fine until they've had enough and leave. Leadership is not proactive and there seems to be no back up plan for problems (lift not working for weeks, meant residents had to be helped up and down stairs - more work for carers, not managers) or staff absences. Carers are promoted to admin/junior management roles without adequate skills or support so they go from being good at the job they know, to having responsibility for staff and systems they have not trained for. Every time I visit my mum I leave thinking, they need some proper management in this place. Ticking legally required boxes is not management, it's compliance. For what we pay, I expect better.

All staff gave our mother excellent care for the last 18-months until she died in July. They were more kind and caring. The communication between the family and the home was very good.

All aspects of this care home, in my opinion, are of the highest standard, and I have been constantly impressed by all the personnel employed here. I do not think I could have found anywhere better!

Thank you to all the staff, you are doing a brilliant job during this difficult time. I really appreciate the pictures and videos when we can't visit during restrictions. Dad looks happy, and we know he's safe with you. He is certainly well looked after at The Laurels. I look forward to seeing you all again when things get back to normal. Thank you.

I continue to be very pleased with the care and support given to my husband by the home. All the staff are friendly and the atmosphere in the home is welcoming.

We are very pleased with our choice of home for her.

Been excellent during this last 8-months - safety first in relation to residents, and have adapted well to communications, video meetings, chats and weekly comms.

I cannot praise the staff at the Laurels and The Limes highly enough. My mum was transferred from hospital to there recently to receive palliative care. The nursing care and kindness received by mum, dad and I were excellent, especially from one of the senior nurse. We chose the Limes as it had a Good CQC report and on speaking to the manager prior to transfer, we were assured we would be able to visit mum (this was very important to us) and we were always made very welcome. Covid measures were in place and were increased due to national changes during mum's short time there. Every single member of staff we encountered greeted us warmly, attended well to mum's needs, checked we were ok and offered support when needed. They responded quickly and efficiently to an urgent medical situation.

The home provides excellent care and my mother has settled in well and seems comfortable and content. The staff are extremely caring and have managed marvellously during the current pandemic under very difficult circumstances.

A really well run care home.

I have received excellent care. I have been treated with respect. I have been listened to. Care and medical staff diligent. The food is truly exceptional. The home is a happy home.

I cannot recommend The Laurels and The Limes Care Home enough. All of the staff are professional and cannot do enough to help and always take time to explain procedures and answer questions. The Manager is superb and his manner could not be any better. I know that my father could not receive any better care anywhere else and knowing this is helping to alleviate any stress or worry. The team is a great example of such a physically and emotionally demanding profession.