Richmond Heights Care Home

42b Woodhouse Road, Intake, Sheffield S12 2AZ

Richmond Heights Care Home, Sheffield, South Yorkshire
Richmond Heights Care Home, Sheffield, South Yorkshire
Richmond Heights Care Home, Sheffield, South Yorkshire

Richmond Heights care home provides 24-hour nursing for: palliative, nursing, high dependence residential and respite care for the elderly. The home has been tastefully decorated throughout with individual décor to each bedroom to meet the requirements and needs of each individual resident. There is a large conservatory within a substantial airy lounge area and a tranquil, secluded garden which offers a relaxing atmosphere and a quiet retreat. The staff are highly qualified and motivated enabling them to meet the needs of the residents. Each resident has an individual care package, specifically planned to reflect his or her personal needs and choices. Each member of staff is trained to ensure that residents’ personal dignity is maintained at all times. Residents are welcome to bring in personal treasures and small pieces of furniture to personalise their own room. An Activities Co-ordinator organises a wide range of daily activities both in and out of the Home. Outside entertainers visit the Home on regular basis.

Group: Priory Adult Care

Person in charge: Ratidzo Bwande (Home Manager)

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Head/Brain Injury

Admission Information: Ages 65+.

Single Rooms: 53

Shared Rooms: 1

Rooms with ensuite WC: 54

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Richmond Heights Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Richmond Heights Care Home has a Review Score of 8 (8.043)

The Review Score of 8 (maximum of 10) for Richmond Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Richmond Heights Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.611 for Richmond Heights Care Home is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 36 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.432 Points relating to the number of positive Reviews for Richmond Heights Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11 Target = 0.182

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmond Heights Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmond Heights Care Home

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1

My dad was in here for palliative care. We as a family couldn't wish for any better care with our dad. The staff are willing to go an extra mile to make sure not only the resident but the family are comfortable. When my dad did pass away they looked after him and cared for him with the most respect than anyone could have wished for. If you are looking to have your family in Richmond Heights Care Home, yes have a look and you will find what we saw, a perfect place for your loved one. Some of the staff even came to my dads funeral, that was so nice that they even cared.

How likely would you be to recommend Richmond Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I was looking for a care home for my mother-in-law for end of life care, I read the 1 review on this website and I admit I was slightly nervous but I needn't have been. I visited the home unexpectedly and was greeted very warmly by the Deputy Manager who soon put me at ease. She spent a lot of time finding out all about my mother-in-law and the care she required. In my opinion, the home is very clean and most welcoming. All the staff we met were lovely. I cannot praise them highly enough for all the care they gave her in the last 3 weeks of her life. They treated her with dignity and respect . Everyone we met including the nurses, carers, maintenance man, cleaners, laundry and kitchen staff always had time for a chat with us, took a personal interest in her and tried their utmost to do their best for her. I would not hesitate to recommend this home as it made a very difficult and traumatic time more bearable thanks to the staff working there and the personalised care she received.

How likely would you be to recommend Richmond Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has recently become a resident, she has Parkinson's (lewy bodies) and dementia, suffers severe anxiety and has complex needs, she is a very quiet nice lady, who requires routine, and her dementia isn't at a critical stage, short term memory loss. She can still feel the sensations of needing the toilet, but on several occasions has wet herself due to being made to wait for toileting. One occasion 20 minutes in my presence another 30 mins! on the first floor mums certain carers "go missing", there are some very demanding carers that are self trained, but some who don't seem to have grasped the need for dignity, a dementia necessity a key factor. Mum has now got a water infection, she wont drink as much! Because of her dementia she forgets sometimes to eat and refuses food, she just needs prompting or alternative food offered. Some of the staff need some training on dementia, otherwise it's a lovely place, spotlessly clean, location wise perfect. I'm eight minutes walk away, dad and brother, sister is 15 mins away. I would like to state there are some very good staff at Richmond Heights. All cleaners excellent.

How likely would you be to recommend Richmond Heights Care Home? Don't know

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Poor

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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