Westbourne House Nursing Home

379 Earl Marshall Road, Fir Vale, Sheffield S4 8FA
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8.8 33 Reviews
  • Westbourne House Nursing Home, Sheffield
Westbourne House is located near to the Northern General Hospital and is very convenient for public transport. This seventy one bed purpose built nursing home offers nursing care and intermediate care over several floors. It has a homely feel and delivers quality care by a team of experienced healthcare professionals.

The home provides separate lounges and dining rooms on each on each floor encouraging residents to socialise. Varied menus with daily choices available. Special diets can be catered for.

Westbourne House benefits from onsite scheduled services of local GPs. Regular visits are made to the home by experienced Hair Stylists, Dentist and Chiropodist. Other visiting professionals are arranged upon request.

The home recognises the importance of encouraging socialisation amongst residents so a comprehensive Activities Programme is available onsite. These include music, shows, arts and crafts, gardening and regular game sessions.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 71 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Mark Richards (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (2)

Westbourne House Nursing Home Reviews (33)

8.8

Westbourne House Nursing Home has a Review Score of 8.8 (8.754) out of 10, based on 9 reviews in the last 2 years.
Over all time Westbourne House Nursing Home has 33 reviews.

Overall Experience
  • 22
  • 10
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Date Published
  • 33
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  • 6
  • 9
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Reviewer Connection to Westbourne House Nursing Home
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Total of 33, showing 21-33
Review from Shirley S (Resident) published on 18 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Due to COVID-19 activities have been hit and miss, however, this is understandable but when activities are up and running they are enjoyable. The food is of a good standard and home cooking. The staff are excellent and friendly with a homely environment. Laundry isn’t always perfect I have lost a few
garments.
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Review from S T (Daughter of Resident) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After some teething problems, mainly caused by faulty information about the home from NHS transfer staff, and a lack of communication on the actual transfer, my father was very well cared for. I think he could have achieved more from the therapy on offer had he been more co-operative. He had been very
ill in hospital and was still feeling tired. The care offered by the staff at the home was particularly good, I thought. I felt that he was safe there.
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Review from A E (Daughter of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was given the best care she could have hoped for.
Extremely friendly and helpful staff.
5x plus all the way.
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Review from Nick G (Son of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my father has been really well looked after, which reassured us as a family.
All of the staff have been very helpful.
Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

I am pleased you are happy with our service. Your feedback is much appreciated.

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Review from Chantel K (Granddaughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan has been really settled since she has been here and we, as a family, have been very happy with the care she has received. She is up and walking using her frame, thanks to the staff who work here, which we are so wonderfully grateful for.
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Review from L R (Daughter-in-law of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming into this care home my father-in-law has been looked after very well. His care has been above and beyond they have given him the care he needed.
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Review from L H (Niece of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I come to visit my aunt and it always seems clean, friendly and helpful.
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Review from Maureen A (Daughter of Resident) published on 14 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 89-year-old mother went into Westbourne House for extra physiotherapy after a short spell in the Hospital. We cannot thank the staff enough for their kindness, support and their willingness to go the extra mile at all times. My mother will shortly be returning home after 3 weeks in their care and
the physiotherapists have arranged for all equipment for her continued recuperation to be delivered to our home (my mother lives with me and my husband). Once again, many many thanks to all the wonderful staff at the care home and long may they continue to operate such a caring facility.
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Review from Judy H (Daughter of Resident) published on 1 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was admitted to Westbourne House from hospital and remained there until the end of his days. My family and have a huge amount of praise for the quality of care, the professionalism of both the nursing and care staff and the really personal attention they provided to Dad.
Whilst his mobility
was limited, the staff were always prepared to go the extra mile, for example providing a lovely space and special environment for us to celebrate a special birthday with him.


My family are scattered both in the UK and abroad, but the staff were always happy to answer our calls and to keep us well informed.


The in house physician was excellent in managing the transition from home to hospital and then for long term care and to asses and continually update Dad' s clinical needs.


We can't thank you enough for your care and will always be grateful for making Dad's final days so comfortable.

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Review from Kevin G (Son of Resident) published on 16 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family would like to pass on our heartfelt thanks to all the staff at Westbourne House for the wonderful care that they showed not only to my mum but to all our family during the last days of my mum's life. We could not have wished for better care and thank you all for making her last days so comfortable.
Kind Regards.
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Review from Robin T (Son of Resident) published on 17 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother was sent to Westbourne House for Intermediate ( step down ) care from Northern General Hospital
She was there for approximately 8 weeks. The care she received from all the staff was friendly and caring and as a relative you felt there was a good relationship between my mother and all the
staff she interacted with. I also felt that it was a friendly place where all the staff made eye contact with you when visiting saying hello and usually smiling too. This is a big factor and tell tale sign that the staff are happy and the home is well managed. There was one issue that my mother raised with the nursing manager and it was dealt with quickly and the Home manager took the time to speak to us and explain the cause and the remedial action she took. This is a large home and they do well to keep the quality of service cheerful and caring across all shifts 24/7 . Thank you to all the staff.
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Review from Karen C (Daughter of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbourne House has an excellent care management team who are committed to providing the highest standards of care. They inspire a stable team of staff who care for residents with patience and good humour. My mum was cared for here for over 3 years and it was the only option we would consider when
we were told my dad needed 24 hour nursing care after having been in hospital for 6 months. The staff are proactive and keep relatives informed at all times. When I leave after a visit I am confident that my dad is in good hands. As one member of staff said 'We may not have all the bells and whistles (decoratively) but I like to think we look after everyone well'. This is so true. Sincere thanks to all the staff.
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Review from Patricia H (Cousin of Resident) published on 4 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and handle difficult residents very well and I think my cousin is in good hands.
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Current Review Score: 8.8 (8.754)

Overview of Review Score

The Review Score of 8.8 (8.754) out of 10 for Westbourne House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.391 for Westbourne House Nursing Home is calculated as follows: ( (69 Excellents x 5) + (12 Goods x 4) + (11 Very Poors x 1) ) ÷ 92 Ratings = 4.391
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.363 Points relating to the number of positive Reviews for Westbourne House Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 8 Positive Reviews ÷ 14.2 = 0.563
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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