Laurel Bank Care Home

All the staff employed in different roles contribute to the smooth running of the home by doing their best in a pleasant friendly way. The carers are wonderful in attending to the personal needs of the residents with patience, understanding, and care and their commitment to residents is to be recommended and is reassuring.

Laurel Bank has been looking after my Brother since 11.07.24. I find the care they have shown to my Brother to be outstanding. They are kind and caring, not just to my Brother but also to me his Sister, and my extended family. My Brother is settled and happy at Laurel Bank. He has made friends and feels safe.

If they need me they ring me straight away. Keep up the good work.

Staff always friendly on arrival and good with keeping you informed on relatives' progress. Solutions are offered if any problems and always support if you need it. Home is always tidy and clean, reception always cheery and nicely decorated with patient artwork and crafting as the seasons and events pass.

My mother has been in Laurel Bank Care Home since February 2023. She is very well cared for, kept clean, warm, well fed and comfortable. We are very satisfied with the care she is receiving.

My only issue would be getting in and out during hours when reception is not covered, you can be waiting quite a while. I understand staff are busy, are there any options for getting a code to enter?

I can only thank the staff for the care and attention they gave to my husband and also myself. They made me feel at home, I can't thank them enough. Thank you, everybody, for being kind and patient, love you all.

Mum has been here since february. Since moving to the ground floor, she seems to be a lot happier. Unfortunately, she will not venture out of her room unless I am taking her out, therefore cannot really comment on the activities. The only slight negative comment I have is trying to access the premises at night. I have sometimes been stood there a very long time, trying to get in and my daughter once left having failed to get in at all. Other than this, we are very happy with the care provided for Mum.

My mum’s time at Laurel Bank was very short, she only lived for a week after her birthday but in that time she was treated with dignity, respect and care. With her passing staff treated me the same with care and love. The ethos of care shines through. I can only thank you all from the bottom of my heart, and only wish my mum had come to live at Laurel Bank sooner and also for longer. Many thanks, keep doing what you are doing as it is something really special in care.

Your care and consideration for my husband are exceptional. My daughter and others have found them extremely welcoming. I cannot find fault to the hardworking staff there. The meals are wonderful.

I would like to help with any activities that you hold at Laurel Bank Nursing Home.

My only concern was that if l hadn't turned up, my mother wouldn't have attended. I was told she said she didn't want to go but my mother isn't capable of making decisions and she was totally compliant about going when l arrived. It would have been a shame if she had missed out, especially as she enjoyed it in her own way.

I had a paper to see but the staff lost it. I am not pleased. No more papers

As a family, it was a very difficult decision for us to make but all her needs are met with dignity, compassion and caring. As a family, they are supportive of us and we can visit as often as we like and are made very welcome - all the staff team know us by name - I would highly recommend it.

My dad has been in the care of Laurel Bank for over a year now, and it's a great relief to us to know he's being so well looked after. Our family has had a great experience with the home in how they've helped him feel comfortable and included. He was briefly unwell recently and the staff responded with great thoughtfulness and kindness which we really appreciated.

We would highly recommend this nursing care home which became like an extended family and were compassionate and caring to not only our mum but also our family who visited mum regularly.

At what was a very difficult time for our family, we had to find a care home for our mum who had dementia. It was time for us to allow others to care for her and this was such a big decision to make. We would highly recommend this care home who then became like extended family and were so compassionate and caring to not only our mum but also our dad who visited every day. We will never forget how well you looked after our mum and very quickly what seemed like a daunting place for her to go, she settled in and loved her new home and her new caring family. There was never a day when she never looked her best and the staff took the time to find out what her loves and passions were and embraced them with her until her very last days. The residents all interact with one another and the activities are so well thought out. They even have a hairdresser who will come in, and my mum loved a pamper. Thank you for making her care plan and her end of life care so personal.

Well done and thank you Laurel Bank.

My wife was admitted directly from hospital and had a dose of covid on her birthday. A birthday party had been arranged and she was delighted unfortunately she declined due to Alzheimer's and Covid, but she was a resident for two months. She was treated like a member of the family and greeted all day long with chatter and felt like she was at home, and the room decoration was great.

My sister is quite young to be living in a care home, it was always a worry that she would just be sat in a chair all day with no stimulation, but there are lots of activities and trips out, which my sister enjoys. Since new management was brought in, they have made a point in finding out more about my sister and her interests and what she might like to do and are looking at extending her activities, which is very positive as my sister could potentially be at Laurel Bank for many years. Her room is comfortable, and the staff which I have met are lovely, and any concerns that I have had, have been dealt with promptly and professionally. Overall, my sister seems happy at Laurel Bank, so in turn, that makes me happy.