Laurel Bank Care Home

Main Street, Wilsden, Bradford BD15 0JR
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9.3 48 Reviews
  • Laurel Bank Care Home, Bradford
Laurel Bank Care Home can be found in Wilsden, Bradford and it provides individual quality care for the elderly including day care services, respite and dementia care.

The modern and spacious home features 63 single bedrooms with en-suite wet rooms. It also boasts five beautifully decorated lounges and dining rooms.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1200
  • Self-Funded Residential Dementia Care: £1200 – £1200
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

These prices are only a guideline, please contact Laurel Bank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah-Jayne Butler (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (63)

Laurel Bank Care Home Reviews (48)

9.3

Laurel Bank Care Home has a Review Score of 9.3 (9.335) out of 10, based on 23 reviews in the last 2 years.
Over all time Laurel Bank Care Home has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Laurel Bank Care Home
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Total of 48, showing 21-40
Review from C T (Daughter of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my Mum has settled in very well. Her room is lovely and she can have her home comforts. The staff are lovely and welcoming an treat my Mum very well.
My only issue would be getting in and out during hours when reception is not covered, you can be waiting quite a while. I understand staff are
busy, are there any options for getting a code to enter?
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

We are so glad your mum has settled in so well with us and thank you for taking the time to review us so highly. We appreciate your feedback and will be taking your suggestion into consideration for an even better experience. Have a wonderful day.

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Review from A T (Husband of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only thank the staff for the care and attention they gave to my husband and also myself. They made me feel at home, I can't thank them enough. Thank you, everybody, for being kind and patient, love you all.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Wow! Thank you for taking the time to review Laurel Bank so highly. We appreciate your feedback and are overwhelmed by your thoughtful recognition of our team. We are delighted you are happy with the high level of care we aim for. Have a lovely day.

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Review from J R (Daughter of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here since february. Since moving to the ground floor, she seems to be a lot happier. Unfortunately, she will not venture out of her room unless I am taking her out, therefore cannot really comment on the activities. The only slight negative comment I have is trying to access the premises
at night. I have sometimes been stood there a very long time, trying to get in and my daughter once left having failed to get in at all. Other than this, we are very happy with the care provided for Mum.
Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Thank you for taking the time to review Laurel Bank so highly. We appreciate your feedback and will let the team know about your concerns. We are thrilled you are happy with the high level of service we strive to provide, and your honest remarks will be used to further improve our Home. Have a lovely day.

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Review from Lindsey S (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came into Laurel Bank Care Home, for end of life care, following a period in hospital, from a previous care home.
From the moment she entered Laurel Bank on her 89th birthday when they put banners up and made a cake for her arrival, she received excellent service from caring and nursing staff.
As her daughter I was told to think of the home as my extended home as well.
My mum’s time at Laurel Bank was very short, she only lived for a week after her birthday but in that time she was treated with dignity, respect and care. With her passing staff treated me the same with care and love. The ethos of care shines through. I can only thank you all from the bottom of my heart, and only wish my mum had come to live at Laurel Bank sooner and also for longer. Many thanks, keep doing what you are doing as it is something really special in care.
Reply from Kiana Greenan, Marketing at Laurel Bank Care Home

I am so sorry for your loss and all of us at Silverline Care are sending our love. Thank you so much for your lovely words, we are so glad we made your mum happy in her last few days. We strive to make everyone feel respected and cared for in our homes so I am so glad your mum felt this in our short period with us. Please keep in touch.

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Review from J F (Wife of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your care and consideration for my husband are exceptional. My daughter and others have found them extremely welcoming. I cannot find fault to the hardworking staff there. The meals are wonderful.
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Review from Elaine B (Daughter of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
This review is for the Halloween party.
A welcoming and joyful afternoon. The staff worked hard to ensure all residents were involved and looked after. The singer was great with a wide variety of songs. She mingled with the residents and encouraged interaction. Food was plentiful with a variety of
refreshments on offer. Well done for a fun afternoon.
My only concern was that if l hadn't turned up, my mother wouldn't have attended. I was told she said she didn't want to go but my mother isn't capable of making decisions and she was totally compliant about going when l arrived. It would have been a shame if she had missed out, especially as she enjoyed it in her own way.
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Review from J O (Daughter of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care of staff are excellent. I hope for more days like last Saturday everyone enjoying themselves music was excellent.
The staff as usual gave 100% in care and compassion.
I would like to help with any activities that you hold at Laurel Bank Nursing Home.
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Review from M S (Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a paper to see but the staff lost it. I am not pleased. No more papers
Reply from Khadijah Bennett, Marketer at Laurel Bank Care Home

Thank You for your review. We apologize for any mistakes on our behalf. Our staff work hard to ensure our residents have access to the highest standards of quality within our care homes. Please contact us so that we can formally help you with your issue.

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Review from Karen P (Daughter of Resident) published on 17 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to find a home that could care for mum who unfortunately suffers from dementia, had a stroke and a bleed to the brain. She is unable to move anything except her head and left arm. She is hoisted and requires two carers to meet her basic needs. The staff and management team are brilliant, they
are caring and nothing is too much trouble for them. The home is modern and clean, her bedroom is en-suite. The food is varied and nourishing and they monitor her eating as she does need help and has to be fed due to her complete lack of mobility. There are various activities in the home and a full-time activities coordinator who ensures everyone participates and are therefore stimulated - he is brilliant
As a family, it was a very difficult decision for us to make but all her needs are met with dignity, compassion and caring. As a family, they are supportive of us and we can visit as often as we like and are made very welcome - all the staff team know us by name - I would highly recommend it.
Reply from Khadijah Bennett, Marketer at Laurel Bank Care Home

Thank you for your kind and thoughtful review. Our staff work hard to provide the best care for your loved ones and we greatly appreciate the time and consideration put into your feedback!

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Review from Brian D (Son of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in the care of Laurel Bank for over a year now, and it's a great relief to us to know he's being so well looked after. Our family has had a great experience with the home in how they've helped him feel comfortable and included. He was briefly unwell recently and the staff responded
with great thoughtfulness and kindness which we really appreciated.
Reply from Paulina Drzewiecka, Manager at Laurel Bank Care Home

Thank you so much for your lovely review. It is a pleasure to look after your dad. We are so happy that dad feels comfortable and included, and we look forward to supporting him going forward.

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Review from David W (Son of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to find a nursing home for our mum who had suffered a stroke and had been in hospital for over two months before being discharged. Owing to her condition we had to source others to care for her and it was a big decision to make on her behalf. We were impressed not only with the Management of
the Home under the Manager and Deputy Manager but with every member of staff across the day and night shifts who provided excellent care to mum.
We would highly recommend this nursing care home which became like an extended family and were compassionate and caring to not only our mum but also our family who visited mum regularly.
Reply from Paulina Drzewiecka, Manager at Laurel Bank Care Home

Thank you so much for your beautiful and emotional review. My staff and I are so happy that we could look after your mom as well as it was possible, and provide her with comfort and love during this difficult time.

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Review from Sue C (Daughter of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
At what was a very difficult time for our family, we had to find a care home for our mum who had dementia. It was time for us to allow others to care for her and this was such a big decision to make. We would highly recommend this care home who then became like extended family and were so compassionate
and caring to not only our mum but also our dad who visited every day. We will never forget how well you looked after our mum and very quickly what seemed like a daunting place for her to go, she settled in and loved her new home and her new caring family. There was never a day when she never looked her best and the staff took the time to find out what her loves and passions were and embraced them with her until her very last days. The residents all interact with one another and the activities are so well thought out. They even have a hairdresser who will come in, and my mum loved a pamper. Thank you for making her care plan and her end of life care so personal.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home

We are once again sorry for your loss but exceptionally grateful that you have written such a lovely review, particularly at this sensitive time. We fully appreciate the decision to move a loved one to a care home can be daunting, and it means a lot to us that you feel we made that journey a little easier for you. Your mum was a pleasure to care for and a wonderful addition to the Laurel Bank family. Thank you again for your kind words, we wish you and your family all the best.

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Review from Paula N (Daughter of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was able to pass away peacefully and with dignity, thanks to the caring and professional staff at Laurel Bank.
She was a resident during the most vulnerable period of her life.
At all times the family felt valued, informed, and supported.
The care given was second to none.
Well done
and thank you Laurel Bank.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home

Please accept our condolences once again for your mother's passing. It was a privilege to know and care for her. Thank you so much for taking the time to write this review - it means a great deal to everyone at Laurel Bank to know that their efforts helped in some way during a very sad time, that you had the peace of mind your mum was safe, well looked after and treated with the dignity and respect she deserved. Thanks again and take care.

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Review from John C (Husband of Resident) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted directly from hospital and had a dose of covid on her birthday. A birthday party had been arranged and she was delighted unfortunately she declined due to Alzheimer's and Covid, but she was a resident for two months. She was treated like a member of the family and greeted all day
long with chatter and felt like she was at home, and the room decoration was great.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home

Thank you so much for taking the time to write this review. The team and I feel privileged to care for your wife and provide you with the peace of mind you deserve. We are so glad that you feel welcomed and part of the Laurel Bank family. Thanks again and take care.

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Review from D G (Sister of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is quite young to be living in a care home, it was always a worry that she would just be sat in a chair all day with no stimulation, but there are lots of activities and trips out, which my sister enjoys. Since new management was brought in, they have made a point in finding out more about
my sister and her interests and what she might like to do and are looking at extending her activities, which is very positive as my sister could potentially be at Laurel Bank for many years. Her room is comfortable, and the staff which I have met are lovely, and any concerns that I have had, have been dealt with promptly and professionally. Overall, my sister seems happy at Laurel Bank, so in turn, that makes me happy.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home

Dear D G, thank you so much for your kind review. Everyone at Laurel Bank feels honoured to look after your sister. The team has enjoyed getting to know her more and we love to see her happy to participate in the outings and activities. Thanks again.

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Review from Julie W (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum came to stay at Laurel Bank in May. I have found the home to have a homely feeling about it. The staff are always helpful and friendly and are always caring towards my mum. Mum has seemed to have settled in very well and she always looks clean and tidy. When I visit she will always say she is
happy and the staff are looking after her when I've asked. My mum enjoys the company and the activities. A happy Mum.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home

Dear Julie, thank you so much for your review. Our goal really is to provide quality care for our residents but also to provide peace of mind for their loved ones so your kind words are greatly appreciated. Thanks again.

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Review from J V (Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Laurel Bank has been my home now for the last three years.
Nice, friendly staff welcomed us. So pleased I stayed with the coronavirus around, I had company.
The new management arrived. They are very approachable and understanding. Also came many changes of improvements with more to come.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home

Thank you so much for your review, your kind words and your vote of confidence in the improvements we are trying to make to Laurel Bank is a great place for our residents to live and for our staff to work.

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Review from Jonathan N (Son of Resident) published on 11 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Early this year Laurel Bank changed ownership and a new management team was put in place.
The changes and improvements made in just 4 months have been remarkable and I know that there are more to follow.
The management has a vision and determination to progress further which is inspiring and encouraging
for someone whose mother is a resident in Laurel Bank.
The carers are a team of people who show kindness and care in all that they do.
I would recommend Laurel Bank to anyone looking for care home accommodation for their loved one.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home

Thank you for taking the time to write this review. As with any changes, it takes time to achieve your goals so we are pleased that you recognise the progress we are making in ensuring Laurel Bank is a great place for all our residents to live and our staff to work. Thank you so much for your understanding and support as well as your kind words and recommendation.

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Review from Christine R (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad came to Laurel Bank during lockdown very suddenly and we were unable to visit him for over 3 months so I was very concerned during this time. However, I was delighted to see him looking so well last week. The staff have obviously been caring for him all this time and have been answering my anxious
phone calls in a friendly and professional manner. I look forward to getting to know them all in the future and supporting them in their work. I can already notice that his quality of life is much improved. Heartfelt thanks to you all. As I have not been physically in the building due to COVID restrictions I cannot comment on the facilities accurately as yet.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home

Dear Christine, thank you so much for taking the time to write this kind review. We understand the difficulty and uncertainty the pandemic has caused and we appreciate you putting your trust in us to look after your father. We are glad that you feel his quality of life has improved and look forward to getting to know you more as hopefully, the situation continues to improve. Thanks again and take care.

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Review from Andrew C (Son of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been having respite care in Laurel Bank for a few years now and I am very pleased with the home. Indeed, I think it is getting better and better. She always comments on the kindness of the staff and how pleasant they are with her. She always enjoys it when a member of staff takes time
to chat with her and I think being prepared to give that time is very important. She enjoys the activities she joins in with and I always feel she is in safe hands. Thank you to all.
Reply from Paulina Drzewiecka, Home Manager at Laurel Bank Care Home

Dear Andrew, thank you very much for taking the time to review Laurel Bank Care Home and indeed thank you for choosing us to look after your mother. The fact you feel your mother is safe and is looked after with kindness really means a great deal - I will pass on your kind words to the team. Take care.

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Current Review Score: 9.3 (9.335)

Overview of Review Score

The Review Score of 9.3 (9.335) out of 10 for Laurel Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.335 for Laurel Bank Care Home is calculated as follows: ( (141 Excellents x 5) + (105 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 272 Ratings = 4.335
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Laurel Bank Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Sarah-Jayne

Sarah-Jayne Butler

Job Title: Home Manager

Sarah-Jayne is the manager at Laurel Bank. Sarah-Jayne has experience in the management of care homes and is committed to providing high-quality service. She is also responsible for the smooth running of the care home and the happiness and well-being of our Residents.

Ann

Ann

Job Title: Head of Housekeeping Joined: 2018

Ann has worked at Laurel Bank since 2018 and has recently been promoted to Head of Housekeeping. Ann's kindness, compassion and teamwork are “contagious”!

Shanaz

Shanaz Bibi

Job Title: Senior Care Assistant

I started as a care assistant and now am a senior carer. Being a carer at Silverline is all about making a positive difference in someone's life. Making a real change to the lives of the people you care for and their community of friends and family. You are able to make a real difference in people's lives on a daily basis. It takes a special kind of person to fill the home with love compassion respect and dignity.


Person-centred care is our top priority as putting people first.

Kevin

Kevin

Job Title: Admin Joined: 2022

Kevin is our admin at Laurel Bank. He is a soft heart man. Kevin worked with us since 2022. He started as an activity coordinator and then began to show interest in our admin role. Kevin is a resilient and willing-to-learn person. He has a good sense of humour which makes him excellent as the first face you meet in our home.

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