Holly Bank Care Home

Manor Heath Road, Halifax HX3 0BG
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9.8 35 Reviews
  • Holly Bank Care Home, Halifax
Holly Bank Care Home is a small care home situated within the Saville Park area of Halifax. Holly Bank is close to all local amenities, bus stops and shops, and is a 5 minute walk away from Calderdale Royal Infirmary.

The Staff Team support people over the age of 65. There is an easily accessible newly renovated outdoor seating garden area, with Manor Heath Butterfly Park situated on the opposite side of the road.

The Support Team aims to deliver a range of residential care services, including respite care, and long term care for those who can no longer look after themselves.

The Support Team will take care of new clients as if they were family members at Holly Bank, and are ready to welcome you.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1400 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1400

Our weekly fee is is all inclusive and includes , hairdressing, chiropodist, nails and newspapers. (procurred by the home)


We do not accept respite care for less than 4 weeks

These prices are only a guideline, please contact Holly Bank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • James and Reuben Ltd

Person in charge

  • Natalie Hirst (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (16)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Please call the home to arrange a visit either via zoom or in person

Parking

  • Car park on-site

Holly Bank Care Home Reviews (35)

9.8

Holly Bank Care Home has a Review Score of 9.8 (9.803) out of 10, based on 12 reviews in the last 2 years.
Over all time Holly Bank Care Home has 35 reviews.

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Date Published
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Reviewer Connection to Holly Bank Care Home
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Total of 35, showing 21-35
Review from David I (Son of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find it difficult to give an opinion as we have not had unrestricted access due to Covid. There has been a lack in management information regarding keeping relatives informed. Regarding visiting times etc and a lack of resident information.
Reply from Daniel Beaumont, Owner/manager at Holly Bank Care Home

Thank you for taking the time to submit your review, we take our feedback very seriously. Our aim is to provide the best possible care to those we support. Obviously, covid was a very restrictive time for everyone, especially for care homes, we are sorry that you didn't have unrestricted access within the home, unfortunately, this was something out of our hands, and we were following Public Health England Guidelines. Regarding keeping relatives informed of visiting times and guidelines, during the whole of covid we sent out emails and rang families, including your own which I have a record of. We also have a public and private Facebook page where we keep families informed of daily activities coordinated by our activity coordinator and staff, this was also the case during covid along with visiting times and any information we received from Public Health England. Regarding management, we don't have a record of any formal complaints made by yourself, would you be available for a call to discuss this in more detail?

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Review from Jack P (Husband of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful and on good terms with them and are always very pleasant. My wife seems very settled and happy.
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Review from Avril C (Relative of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always receive a very warm and friendly greeting from staff upon visiting my relative. Always clean and my relation always seems clean and well groomed and happy. Overall I am happy with the service.
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Review from Darren C (Grandson of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Holly Bank staff are very good. My grandad can be challenging at times but they deal with this very patiently and professionally.
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Review from Margaret B (Niece of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has been living at Holly Bank Care Home for seven years. She is disabled with Polio and is 98 years old. She can be a bit difficult at times but the staff have been fantastic with her. On the whole, she is happy and I am, for I know she is being well looked after.
Reply from Daniel Beaumont, Owner/manager at Holly Bank Care Home

Thank you for your review, the home has recently employed our own activity coordinator so hopefully, we will improve within this area.

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Review from B H (Son of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my dad moved into the home in October 2022. The management and staff have made the experience very welcoming. Dad's room is very spacious, but there was nowhere to put his books. We asked if he could have a bookcase and one was fitted to the wall within a couple of days. The TV in his room broke
and it was replaced the same day by the manager. The manager and another member of the staff always ask if everything is okay and help with any requests, very pleased with the situation.
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Review from Sharon R (Wife of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had a stroke in June 2020 and as a result, suffers from vascular dementia. This was a significant deterioration in his physical condition in September 2021 and he was hospitalised in November and December. As he continued to deteriorate he was admitted to care in February 2022. The care that
my husband has received in at Holly Bank has been first class. They have shown great concern for his physical and emotional well being (which has massively improved) and standard in realistic to all aspect of his care have been very high. The physical and material environment is excellent. Management and staff appear extremely kind and patient in their interactions with residents and visitors' queries or difficulties are addressed properly and sympathetically.
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Review from Margaret B (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received excellent care since she was admitted to Holly Bank Care Home on the 30th July 2020. The staff are really good, also the management. They have done a marvellous job through the pandemic. Have nothing but praise from the ancillary staff through to the management.
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Review from Jill U (Daughter of Resident) published on 7 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father joined Hollybank in Dec 2020, very frail after 3 months in hospital.
The manager did everything he could to admit Dad to be with my mother for her last days, for which I was very grateful.
During the blight of Covid staff worked well to keep everyone safe and carefully followed regulations.
During that period much hard work was also put into improvements i.e. a new kitchen, lovely outdoor patio, seating, flower baskets etc.
The staff and manager work together as an excellent team. They are kind, caring and compassionate and have a sense of humour. Their patience, respect and calm professionalism towards both my father and myself are exemplary.
We are very appreciative of their care and support in these stressful times.
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Review from Paula M (Relative of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Holly Bank is such a lovely place, my loved one came here first of all for respite and ended up staying and it is now nearly 4 years. The staff are absolutely amazing, they treat your loved ones like family and they get to know them and spend time with them. They are so caring and treat everyone with
respect.
During Covid, it was hard not being able to visit but the staff did video calls, texts and photos to make sure you kept up-to-date. The staff made sure that the residents were kept entertained and kept busy with parties and activities.
The management team are fantastic they are very approachable and nothing is too much.
The rooms are immaculate and are regularly maintained.
I can't thank Holly Bank enough for letting me be part of the Family.
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Review from Karen S (Daughter of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After Mum was in and out of hospital, it was decided that she would benefit from being cared for by Holly Bank and it was the best decision we made. Mum thrives in there. We have the best of both worlds as I know she’s safe and being well cared for and that’s peace of mind for myself plus I can see
her whenever I want and she often comes to my house regularly too. The staff are lovely and friendly. Would highly recommend Hollyban. Mum and I like to call it a hotel for the elderly.
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Review from Lauren C (Granddaughter of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Holly Bank gave our grandpa the best possible care in his final years. He really enjoyed his time there and the staff became friends with him, constantly going above and beyond to provide him with care and companionship so he was never lonely. We will be forever indebted to the home for
making our grandpa so content and comfortable before he sadly passed away from old age in 2020.
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Review from Gill R (Daughter of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum lived at Holly Bank for 1 week short of 5 years. Throughout that time she received exemplary care in beautiful surroundings. Holly Bank isn't like a care home, it's like a hotel for the elderly. Each room has it's own individual charm, enhanced by beautiful decor. There are regular activities,
including regular themed parties. Holly Bank is a very nice size, home to around 20 residents which meant Mum was a name, not just a number.
The carers are amazing, having visited twice a week for almost 5 years they are like family to me. It's clear that the staff feel valued by the manager, a feeling that is clearly reciprocated.
During 2020 the Manager and his team worked tirelessly and with great success to keep the home Covid free.
Sadly my Mum passed away, from old age, in Dec 2020. The Manager and his team treated my Mum, and me, with the utmost care and respect throughout this difficult time.
Finding a place for mum at Holly Bank is one of the best decisions I ever made.
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Review from Val J (Daughter of Resident) published on 18 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Holly Bank have been fantastic throughout the whole situation of Covid. They have ensured the safety of all the residents. The staff are amazing, they have sacrificed seeing their own families to keep ours safe. I can't praise them enough.
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Review from Russell W (Son of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we cannot praise the team at Holly Bank highly enough for looking after my mother for 5 years until she passed away in December 2020 aged 91. Mum found mobility very difficult and had mild dementia. The team always dealt with those issues with total dignity, respect and patience. Mum had
a very spacious and comfortable room, such that she was able to bring furniture from home and make the surroundings very familiar. The home always made sure that the residents socialised as much as possible and provided regular activities and entertainment. When family members visited every week, we were always made very welcome, and the team always made sure they had time to chat with us. The management team have been extremely proactive in dealing with the requirements for Covid 19 and often making decisions for the resident's security and welfare in advance of the official government guidelines. Holly Bank is a caring, care home and not an institution. I would highly recommend to anyone.
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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Holly Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Holly Bank Care Home is calculated as follows: ( (116 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holly Bank Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Daniel

Daniel Beaumont

Job Title: Nomindated Individual and Owner Joined: 2018

Daniel has achieved his NVQ 2,3,4,5 and a level 5 diploma in Health and Social Care. He has over 22 years of experience in the Health Care sector with 21 years as a CQC Registered Manager, with a Good rating in his previous post. Current inspection rating of Good at Holly Bank.

Natalie

Natalie Hirst

Job Title: Registered Manager Joined: 2012

Natalie has achieved her NVQ 2,3,4 and a level 5 Diploma in Health and Social Care and is currently completing an NVQ 7.


She has worked at Holly Bank for over 10 years, she has worked her way through care assistant, senior assistant, and up to Deputy Manager. and now Registered Manager, Natalie is also our medication champion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Bank Care Home to verify any information. View our terms and conditions. Holly Bank Care Home has an Enhanced Service - more info.