Eden Court Care Home

I find my sister is well cared for. The staff are very good and always there to help me if needed.

Me and my husband visit a friend every two weeks and everything is excellent.

Since visiting has been allowed to start the staff have been very helpful and accommodating, with myself and all the family especially my Dad to start seeing Mum again.

Since we have been allowed to visit my mum-in-law, the staff have been extremely helpful in facilitating this and making it as straightforward as possible. Prior to being able to visit, they were able to facilitate Facetime calls which has been a godsend for my father-in-law. It is clear that my mum-in-law is loved and well looked after and has a good relationship with her carers.

Happy with everything.

After a recent hip replacement, I was put on the right path to recovery. Any problems, be it physical or mental, I was put on the right path and home with a care package.

Not see Mum for six weeks and not seen much of the home in the past 18-months due to Covid. This recipe is based on what little I've seen this visit. No major concerns over Mothers care.

My husband has always received caring professional care.

Resident always appears well cared for. Staff helpful and courteous. It feels as if family is welcomed and important each time I visit.

Thank you to everyone at Bracken Bed View. My mum spent 3 weeks in Bracken Bed View after being released from hospital. She had very little mobility at the time and within 3 weeks with lots of help and support from the carers and staff at Bracken Bed View and a strong desire to be back in her own home she was able to leave and return home. My mum has only good things to say about Bracken Bed View, she was well looked after the place is clean and well kept and all the staff are friendly and helpful and work incredibly hard to attend to everyone's needs. On the day of her release, she was brought home by two carers who were very thorough in making sure she was mobile enough to be at home alone and she is very pleased to be back in her own home.

My dad has just spent a week at Pellon Care Centre, so my mum, who is his full-time carer could have a rest. We did not go inside, except for the reception area for drop off and pick up, so my impression is purely based upon the people we engaged with. The Business Development Manager organised my dad's stay and phoned multiple times. She is very likeable, showed understanding of my parent's situation and has been completely competent and reliable throughout, phoning after my dad's stay to find out how he was. Another staff member came to my mum and dad's house, prior to his respite. She was very caring and reassuring, answering all the questions we had with patience and empathy. They came to meet us when my dad went into respite and phoned afterwards with some follow up questions, about my dad's preferences and capabilities. She demonstrated genuine consideration for his welfare.

My Father was diagnosed with a chest infection and very poorly with end of life care the next step. Due to the professional and caring nature of the staff, he is now sitting up eating and drinking again. This is all down to the staff and many thanks.

Caring towards my dad. Always phone with any changes.

My mother has been a resident at Pellon Care Centre since 2014. The staff are very cheerful and welcoming towards my visits and have kept me well informed during this lockdown period when I have not been able to visit because of my own circumstances. My mother appears happy and comfortable.

At that point, and our experience since tells of a team of carers who are dedicated to the residents and their wider family. My dealings with management were open, honest and displayed a clear mindedness. The activities coordinator has been superb, facilitating Facetime.

Keep up the good work Pellon.

Found everyone very helpful and efficient. Nothing was too much trouble. My wife was very well looked after. Everyone was very friendly too.

Very warm and welcoming first experience of a visitor to a care home, pleasant staff, helpful, kept up to date on Mum's progress.

The care and attention mum (and family) have received from the staff at Pellon is amazing, the surroundings are comfortable and spotless, and we are extremely happy with every aspect of Mum's care. Thank You to the staff really doesn't seem to be enough.

I have had several meals with my wife at the care home and found the food served to be of a good standard.