Eden Court Care Home

Resident always appears well cared for. Staff helpful and courteous. It feels as if family is welcomed and important each time I visit.

Thank you to everyone at Bracken Bed View. My mum spent 3 weeks in Bracken Bed View after being released from hospital. She had very little mobility at the time and within 3 weeks with lots of help and support from the carers and staff at Bracken Bed View and a strong desire to be back in her own home she was able to leave and return home. My mum has only good things to say about Bracken Bed View, she was well looked after the place is clean and well kept and all the staff are friendly and helpful and work incredibly hard to attend to everyone's needs. On the day of her release, she was brought home by two carers who were very thorough in making sure she was mobile enough to be at home alone and she is very pleased to be back in her own home.

My dad has just spent a week at Pellon Care Centre, so my mum, who is his full-time carer could have a rest. We did not go inside, except for the reception area for drop off and pick up, so my impression is purely based upon the people we engaged with. The Business Development Manager organised my dad's stay and phoned multiple times. She is very likeable, showed understanding of my parent's situation and has been completely competent and reliable throughout, phoning after my dad's stay to find out how he was. Another staff member came to my mum and dad's house, prior to his respite. She was very caring and reassuring, answering all the questions we had with patience and empathy. They came to meet us when my dad went into respite and phoned afterwards with some follow up questions, about my dad's preferences and capabilities. She demonstrated genuine consideration for his welfare.

My Father was diagnosed with a chest infection and very poorly with end of life care the next step. Due to the professional and caring nature of the staff, he is now sitting up eating and drinking again. This is all down to the staff and many thanks.

Caring towards my dad. Always phone with any changes.

My mother has been a resident at Pellon Care Centre since 2014. The staff are very cheerful and welcoming towards my visits and have kept me well informed during this lockdown period when I have not been able to visit because of my own circumstances. My mother appears happy and comfortable.

At that point, and our experience since tells of a team of carers who are dedicated to the residents and their wider family. My dealings with management were open, honest and displayed a clear mindedness. The activities coordinator has been superb, facilitating Facetime.

Keep up the good work Pellon.

Found everyone very helpful and efficient. Nothing was too much trouble. My wife was very well looked after. Everyone was very friendly too.

Very warm and welcoming first experience of a visitor to a care home, pleasant staff, helpful, kept up to date on Mum's progress.

The care and attention mum (and family) have received from the staff at Pellon is amazing, the surroundings are comfortable and spotless, and we are extremely happy with every aspect of Mum's care. Thank You to the staff really doesn't seem to be enough.

I have had several meals with my wife at the care home and found the food served to be of a good standard.

Though the premises were clean and tidy, the staff were not good at relaying information to myself and other members of the resident's family. There were exceptions to this, but often, if asked a question by me, the staff member whom I asked would tell me I needed to speak to someone else. It seemed that information was not being relayed well between staff at Bracken Bed, especially between the staff employed by 4 Seasons and the NHS staff.

Thank you so very much for the compassion and care with which all of you looked after my Mum for the time she was with you. All the staff were unfailingly friendly, helpful and informative at all time and superb professionals, often in difficult circumstances.

I can’t thank them enough.

Marvellous activities for this month for both the residents, their family and extended visitors. Well done all the staff for your enthusiasm and joining in, even when you were off duty, you came to support and entertain on all the occasions. My mum really enjoyed herself as did the other residents and this was plain to see. Much appreciated.

When my husband had to go into a care home, I had to look at care homes for him. They were so depressing. Then, by chance, I was driving up Pellon Lane and saw Four Seasons. I went to look around, thinking it would be another depressing place.. but no, not at all.

Pellon Manor is brilliant and really welcoming. A home from home. My husband has been in Pellon Manor for over 6 years and I wouldn't put him anywhere else. I go to see my husband every day except for weekends. I see what goes on in the care home and they are such lovely people and the residents are truly well looked after. Even for me it's like going from my home to my other home.

I have only good things to say about the home. It is run like a home, not a business. It is a happy, loving environment where the residents are looked after in a kind and sympathetic way.

Nothing has been too much trouble, sorting our medication, appointments etc. Myself and my family have always been made welcome, whatever time of day we visited. We are highly satisfied and would not like to place him anywhere else. The main thing being my husband is very happy there.

On arrival from a previous care home, my wife could hardly walk and was quite aggressive. She is now quite settled and walking about thanks to the care and attention shown by the staff.

Mum has only been in Birkshall Mews 2 weeks. In this short time I have found the staff very caring. Everyone is helpful and cheerful.

Two days before mum was due to arrive I took up and left some personal possessions. On the day mum arrived, the staff had put the pictures/shelves/ornaments on the walls. Mum's room looked lovely and homely.