Eden Court Care Home

Though the premises were clean and tidy, the staff were not good at relaying information to myself and other members of the resident's family. There were exceptions to this, but often, if asked a question by me, the staff member whom I asked would tell me I needed to speak to someone else. It seemed that information was not being relayed well between staff at Bracken Bed, especially between the staff employed by 4 Seasons and the NHS staff.

Thank you so very much for the compassion and care with which all of you looked after my Mum for the time she was with you. All the staff were unfailingly friendly, helpful and informative at all time and superb professionals, often in difficult circumstances.

I can’t thank them enough.

Marvellous activities for this month for both the residents, their family and extended visitors. Well done all the staff for your enthusiasm and joining in, even when you were off duty, you came to support and entertain on all the occasions. My mum really enjoyed herself as did the other residents and this was plain to see. Much appreciated.

When my husband had to go into a care home, I had to look at care homes for him. They were so depressing. Then, by chance, I was driving up Pellon Lane and saw Four Seasons. I went to look around, thinking it would be another depressing place.. but no, not at all.

Pellon Manor is brilliant and really welcoming. A home from home. My husband has been in Pellon Manor for over 6 years and I wouldn't put him anywhere else. I go to see my husband every day except for weekends. I see what goes on in the care home and they are such lovely people and the residents are truly well looked after. Even for me it's like going from my home to my other home.

I have only good things to say about the home. It is run like a home, not a business. It is a happy, loving environment where the residents are looked after in a kind and sympathetic way.

Nothing has been too much trouble, sorting our medication, appointments etc. Myself and my family have always been made welcome, whatever time of day we visited. We are highly satisfied and would not like to place him anywhere else. The main thing being my husband is very happy there.

On arrival from a previous care home, my wife could hardly walk and was quite aggressive. She is now quite settled and walking about thanks to the care and attention shown by the staff.

Mum has only been in Birkshall Mews 2 weeks. In this short time I have found the staff very caring. Everyone is helpful and cheerful.

Two days before mum was due to arrive I took up and left some personal possessions. On the day mum arrived, the staff had put the pictures/shelves/ornaments on the walls. Mum's room looked lovely and homely.

The staff are caring and loving. The home is clean and regularly decorated in a homely and stimulating way. I have been very pleased with the care my mother has received over the past 7 years.

Friendly.

I am very satisfied with the home and care my sister receives at the above care home. Everyone is helpful and cheerful.