Visitors welcome at anytime, although please if possible try and avoid meal times unless your coming to have a meal with your loved one.
Private car park for the use of visitors and staff
Abbey Care Village has a Review Score of 9.7 (9.744) out of 10, based on 17 reviews in the last 2 years.
Over all time Abbey Care Village has 29 reviews.
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Thank you for your review and we will pass this feedback onto the team. To address a few points raised the home does not use ready meals. Feedback on the food has been extremely positive from residents and we complete regular taste testing's and menu reviews. In respect to face-to--face examinations having spoken with the home manager I believe you are referring to a GP visit on a virtual teams call unfortunately we have no control on how GP's choose to do specific meetings with relatives and you would need to raise this with the GP. Once again thank you for your review.
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Thank you so much for your kind review this will be passed onto the staff team.
Thank you so much for your kind review this will be passed onto the staff team.
Thank you for your kind review this will be passed on to the team.
Thank you for your review and we are sorry to hear that you were dissatisfied with the care provided. Having looked into this case it appears that the home was provided false information in the pre admission assessment and that the home is not a suitable setting for a resident with such challenging behaviours, had we been provided with the full information it is not an admission we would have allowed. To address some of the areas you have raised the home has a full activity program and full time activities coordinator evidence of the activities taken place can be seen on our website or social media pages. In respect of the DNACPR this is inaccurate and records do not reflect that. Finally staff receive full training on dementia and de escalation techniques.
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Thank you for your kind words this will be passed onto the team.
Thank you for your kind words this will be passed on to the team.
Thank you for the kind review; this will be passed on to the staff team.
Thank you for your kind words this will be passed onto the staff team.
Thank you for your kind words these will be shared with the team.
Thank you for your kind words these will be shared with the team.
Thank you for your kind words, we will share your feedback with the team.
The Review Score of 9.7 (9.744) out of 10 for Abbey Care Village is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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