Abbey Care Village

As a family we struggled when mum went into care but Abbey village and the staff have been great . It's tough seeing your loved one in a home but the staff have been lovely and the senior team are open and honest and encourage feedback on anything we are not happy with my mum has been there 6 months and has been offered lots of entertainment and is supported well . The staff make the difference here , person centred care is well practiced and the home do all they can to ensure my mum is looked after please ensure the team are recognised for the efforts they apply

In general, impressions are good. The residents' common room (the lounge) is too small in size, more space is needed here. Regular health checks for residents done "face to face" examinations, not by video link. Meals ought to be prepared within their own kitchens using fresh ingredients. In conclusion, relatives' concerns need to be acted upon, this is not simply a P.R exercise. I welcome any dialogue or feedback.

All staff are really friendly and professional. My mum has never had a bad word to say about the Carer's. Staff are very quick to act if she needs a Dr or medical attention. They have lots of daily activities to keep them entertained and have a social media page where you can see this. I find the staff treat the residents like family. I recommend Abbey Care 100%

On a daily basis I thank my lucky stars that my wife is in Abbey Care Village. The quality of care can only be described as outstanding. The food is excellent, activities great if wanted and the staff amazing without exception.

My brother has been a resident at Abbey Care Village for a few weeks. The care and cleanliness of the home is second to none. They are brilliant. He is calmer and happier and gets on very well with the other residents. Such lovely and caring staff.

We moved my father from another care home and I will say it has been the best decision. We wish we'd moved him here a lot earlier. The level of care is above and beyond what we could have hoped for. Thank you.

If I could give the home 0 then I would. My father went in for urgent respite care with a view to longer care as my mum was struggling to care at home. Every time I visited Dad he was sat in the lounge with other residents facing a wall rather than a TV despite the fact I repeatedly told staff he would be happier in his room listening to music. There was no stimulation or engagement offered at all. Care records showed the activities coordinator visited residents once in 10 days to give them sweets. Some of the staff were rude and unpleasant. He was dirty every time I visited with faeces on his hands and clothes. Staff said they couldn't clean him due to aggression. Care records did not once record staff going back and trying again when Dad got agitated by strangers trying to wash him in an unfamiliar environment. There were no de-escalation techniques or basic dementia communication. The home manager said she didn't know about my dad's 'behaviours' but my dad does not behave the way he did in that home when in the community. He was like a caged animal, unstimulated, ignored, and showed no care. They also put 'DNACPR' next to Dad's name when not discussed with me. He is 75.

Staff, including cleaners etc, are all fantastic!

I am really happy with my mum's care at Abbey Care Village. Any question I have staff are always able to answer and are happy to help with any queries I have. I also love my mum's room.

The family, in general, are absolutely over the moon with the care, attention and professional approach of the staff.

The overall atmosphere is very good. All the staff are friendly and my father is comfortable and happy. The home is spotlessly clean.

The care home is excellent, my dad is so content, the staff are lovely and so efficient.

We are highly satisfied with Abbey Care Home, particularly since it was taken over. The staff are very efficient and kind and very approachable.

It is always a pleasure to visit. Everybody is always very kind, caring and compassionate. Mum is really happy living here and we can tell she is very well looked after. The staff are very welcoming and easily approachable.

Excellent staff, very helpful to the resident and family.

My experience is good, no problems at all, the staff are very good and the managers are brilliant. Cheers.

My wife has been in Abbey Place Care Home for almost five years. During that time, my wife (who has dementia) and myself have always been treated with kindness and dignity by both management and staff. The care here is excellent and from my observation, all residents are treated with patience. The staff treat the residents, not letting their dementia issues override the care they receive.

Staff always welcoming and helpful, my husband is always clean and happy. Bedroom and hallways are neat and tidy.

Dad is happy and content, when we visit staff are always helpful.

My husband has settled here very happily and speaks very highly of the staff. I have ticked more good than excellent because I have not been here often enough to judge. But it's good that there is something to aim for - a full house of excellent. My husband has been allowed his independence to go out with friends and attend church. Catering staff have done their utmost to cook him meals that help his diabetes, many thanks to them. One small criticism that I hope will be accepted as constructive. I noticed on one visit a strong smell of urine in the corridor. Are incontinent residents helped and encouraged to go to the bathroom frequently and to change pads often?