White Rose House

165 Huddersfield Road, Thongsbridge, Holmfirth HD9 3TQ

White Rose House, Holmfirth, West Yorkshire
White Rose House, Holmfirth, West Yorkshire
White Rose House, Holmfirth, West Yorkshire

Nestled in the peaceful village of Thongsbridge, in Holmfirth, West Yorkshire, White Rose House is a welcoming, purpose-built home offering residential care.

This lovely home offers a choice of sitting rooms and dining areas, all with views of the garden. In addition, there are plenty of places to relax and socialize throughout the home, including cinema room, coffee lounge, spa, library and hairdressing salon.

The enclosed garden with pretty patio, which is looked after by some of the residents, is a great spot to enjoy the company of friends and family. All bright, comfortable bedrooms and living areas are easily accessible by wheelchair.

The home's caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together, residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Group: HC-One

Person in charge: Christine Quinn (Manager)

Local Authority / Social Services: Kirklees Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on White Rose House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 11 hours ago

We have a residential bed and a nursing bed vacancy available at the moment. White Rose House offers superb large, single accommodation, all rooms with ensuite facilities including some rooms with walk in showers. White Rose House is sought after in the Holme valley for its award winning care. A leader in the area, White Rose has achieved Beacon Status for its care and also boasts Investors in People Gold.

Reviews

9.1 White Rose House has a Review Score of 9.1 (9.116)

The Review Score of 9.1 (maximum of 10) for White Rose House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for White Rose House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.335 for White Rose House is calculated as follows: ( (80 Excellents x 5) + (67 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 167 Ratings = 4.335

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.781 Points relating to the number of positive Reviews for White Rose House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12.8 Target = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend White Rose House?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to White Rose House

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    4
  • Son of Resident/Service User
    4

Treated with care and respect and kindness at all times. Never made to feel a nuisance whenever I rang for help. Always helpful and kind whatever time I ring. Meals above top standard. When ill I am really cared for, always friendly.

How likely would you be to recommend White Rose House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum really enjoyed herself. Made friends with residents and staff.

The only downside is paying the full amount for mum's week long residential. However, this is a government issue.

How likely would you be to recommend White Rose House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been in White Rose House for 6 months now, she appears healthy and happy and eating and drinking well. The food is very good. Her room has a lovely view and kept very clean. The staff are friendly and helpful. Staff shortage seems a problem at times but I am reassured by management that this is being addressed. Overall the home is a nice place to live.

How likely would you be to recommend White Rose House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My father was elderly (95) and not accustomed to care services when he entered White Rose. Initially, it was challenging finding the balance between his wanting to be independent and need for the carers to deliver their services. However, after a couple of weeks, he settled into a happy routine and became very content. He was mentally very alert for his age and enjoyed the interaction with staff.
I cannot praise too highly the professional way in which all the staff coped with his sudden death.

How likely would you be to recommend White Rose House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Staff helpful, pleasant and polite.

How likely would you be to recommend White Rose House? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My mother has been in four times for respite and all OK so far. (Not keen on too many agency staff).

How likely would you be to recommend White Rose House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was admitted to White Rose House on in December 2016. He was extremely poorly and subsequently passed away at the beginning of February 2017.
During his stay at WRH, he was very well cared for and treated with dignity. The nursing staff were professional and caring and gave 110% every day. They were very supportive to me at this very difficult time and I appreciate everything they did to make dad comfortable. Thank you.

How likely would you be to recommend White Rose House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Due to deteriorating health, my mother wished to move from Coventry to be closer to my family for her end of life journey. I searched for all care homes and chose 4 to visit. From my initial welcome by the manager and subsequent unannounced tour, White Rose House was immediately noted as the favourite. A subsequent visit and investigations and recommendations from friends and neighbours confirmed this would be ideal for her care.
The welcome and arrival were such a professional smooth operation from the ambulance to bed and her settle in was event free, she asked for a cuddle from one of the staff and it was given and that cemented the start of the level of care I had read/heard about.
Visiting most days I was always greeted with a smile, given an update and as my mother's health deteriorated further I was confident she was always cared for by professionals and was encouraged by all the staff who always said hello/had a little chat to her as they passed.
The nursing staff are fantastic.

How likely would you be to recommend White Rose House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in the home for nearly 2 years prior to her passing early this week. The care given to her was exemplary. She was treated like a member of the family and the professional and tender care was outstanding. During her last days she was provided with a special bed to ease her discomfort and 24/7 care.
The home itself is of an extremely high standard, is modern, clean and well run with all staff being attentive and caring.

How likely would you be to recommend White Rose House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was in hospital after having my hip operation and I didn't have any physio and was discharged to a care home in Netherton until a permanent home became available. I enjoy the activities here I like to draw things outside and eat downstairs as I can have a conversation there.

How likely would you be to recommend White Rose House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Puddings should either have a cover to keep warm while eating the first course or should be served after. No other issues: dad's happy, I'm happy.

How likely would you be to recommend White Rose House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Meridian Healthcare, Careline Team at White Rose House responded to this review on 23 May 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are glad your Dad is happy with us, and we will act upon your feedback to resolve this issue.
The home Manager operates an open door policy; please feel free to pop in any time to discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Food poor choice. Meals too early. Caring staff, friendly and kind.
Not enough staff. Too many agency staff. My room is kept clean and tidy.

How likely would you be to recommend White Rose House? Neither Unlikely or Likely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

Meridian, Careline Team at White Rose House responded to this review on 28 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns around the use of agency staff at the home. Meridian aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. The national shortage of Registered Nurses has impacted on both the NHS and care homes over recent months. We are committed to delivering our vision through recruiting, training, and staffing our homes with all permanent carers and nurses. As such, the use of agency staff is only permitted in our homes when all other options to fill a staffing vacancy have been explored.

You have highlighted concerns about the food on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.
We have recently asked our Residents about their preferred times for meals and while we aim to be as flexible as possible and to offer choice, the majority of Residents stated that they were happy with current mealtimes.

Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
The health, wellbeing, safety, and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

All very good. Welcome respite after illness. Very good staff, excellent food etc.

How likely would you be to recommend White Rose House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mum was admitted to the White Rose on Thursday the 18th of June 2015 suffering with terminal lung cancer.

We, the family found the staff to be professional very caring and helpful.

In her very short stay of only two days they made Mum feel safe and well looked after.
She passed away on the 20th June 2015 early morning and we were grateful she was not alone, nurses were with her when she died.

From myself and my sister I would like to say a big thank you to all the staff for their help at this difficult time

How likely would you be to recommend White Rose House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

No image found

Christine Quinn

Job Title: Home Manager

Joined: 2017

Description:

Introducing Christine Quinn
Home Manager at White Rose House, Holmfirth

What does ‘kindness’ mean to you?

“I believe that kind care means treating others with love and compassion, just as you would want to be treated.”
Despite coming late to the care sector, Christine is passionate about providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who prides herself on delivering the highest standards in care and quality of life for Residents.

Christine joined White Rose House as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at White Rose House.

When asked what she enjoys most about her role, Christine remarked: “I love the variety of the role and feeling like we make a difference to our Residents’ lives.”

Away from work, Christine enjoys keeping fit, walking her beloved dog in the countryside and socialising with friends.

If you would like to find out more information about White Rose House, Christine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at White Rose House