Willow Bank Nursing Home

5/7 Barwick Road, Cross Gates, Leeds LS15 8SE
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9.5 48 Reviews
  • Willow Bank Nursing Home, Leeds
Willow Bank Nursing Home is a large 1950’s purpose-built care home situated in the popular Leeds suburb of Cross Gates, just off junction 46 of the M1 providing residential, nursing and respite care for 33 residents. The communal areas in the home have been refurbished in May 2021 and all bedrooms come with furniture provided but they do welcome any furniture you want to bring to the home to make your stay at Willow Bank more comfortable.

The home is located over two floors and the ground floor accommodates 12 en-suite bedrooms, a spacious lounge, dining room and quiet lounge with access to the gardens and patio. The first floor holds the remaining 21 bedrooms and hairdressing room and is accessible by lift or stairs.

The home is close to local amenities including shops, library, doctors surgery, pharmacy, public house and hairdressers which are within walking distance. The home has 14 car parking spaces for visitors driving to the home and the number 40 bus stop is close to the home for visitors arriving by public transport.

Willow Bank offers an excellent dining experience for those living at the home and has a 5-star food hygiene rating. They believe that food is an important aspect of any home and they offer a choice of breakfast, lunch, evening meal and snacks throughout the day.

There are various activities planned each day at Willow Bank including a regular cheese and wine evening which is always popular with the residents, 1-1 time, entertainers as well as home-based activities. Wi-Fi is available throughout the home for residents who want to enjoy spending time hosting zoom calls with family and friends.

For further information about the home, book a tour or request a sample menu and activities pack, call their administrator at the home who will be delighted to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1294
  • Self-Funded Nursing Care: from £1646

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Willow Bank Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Basel Qandil (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (33)

Parking

  • Onsite car parking at the home.

Willow Bank Nursing Home Reviews (48)

9.5

Willow Bank Nursing Home has a Review Score of 9.5 (9.503) out of 10, based on 14 reviews in the last 2 years.
Over all time Willow Bank Nursing Home has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willow Bank Nursing Home
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Total of 48, showing 1-20
Review from M W (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My dad was here for 2 weeks respite, 4th-8th August. The initial home visit by the manager went ok. 5 times we had to keep reminding the staff to put denture adhesive in Dad's teeth. The toilet was in a bad state 6 times during Dad's stay. Poo left on wall for over 1x week, stale urine on the toilet
floor. Very poor cleaning. Disappointed.
Reply from Basel Qandil, Home Manager at Willow Bank Nursing Home

We are sorry that you and your loved one did not receive the highest standard of care. We are currently investigating the concerns that you have raised. The wellbeing of those living with us is of utmost importance and we are taking your feedback very seriously.

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Review from Martin C (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although some initial hiccups with meds and room setup, all sorted and on task.
All staff pleasant and accommodating.
Thank you for your patience with my father and hope you can get him involved in more next time. He can be stubborn but needs to sometimes be led rather than just accept his refusal
first time
Reply from Basel Quandil, Home Manager at Willow Bank Nursing Home

Thank you so much for the lovely review of Willow Bank Nursing Home. It will be great to be able to share these reviews with the colleagues who work there, who take the utmost pride in offering the best care possible.

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Review from A W (Next of Kin) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed for 2 weeks respite for the first time in Willow Bank. I was impressed with the pre-planning of this event with viewing around Willow Bank, a home assessment visit to ensure safe care with attention to detail. Also various emails were answered promptly from the office. During the stay
every phone call recieved by nursing staff were polite, informative and followed protocol appropriately. The staff were approachable and caring. The lady who organises the activities tried to encourage dad to join the activities. Some were outside with the nice weather. They provided dad with a made up table to do his jigzaw. These small touches made it a caring and homely environment. Dad was cared for appropriately by the wonderful staff. The room was spacious and clean. The food offered was good variety for dads requirements/choices. Dad had a far better experience in this respite care home. As a family we are in no doubt dad will be back for his next respite stay at Willow Bank.
Reply from Basel Qandil, Home Manager at Willow Bank Nursing Home

Thank you for taking the time to leave us a review and share your experience that you have had at Willow Bank Nursing Home. We are so pleased that you and your loved one had a great experience.

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Review from Catherine T (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had been a resident for four years and had received excellent care over this time. He loved the food! The staff were kind, caring and attentive. Sadly he died at Christmas. He was treated with such care, and we, his family, were treated with such sensitivity and kindness. We will always be grateful
to the wonderful staff that work here.
Reply from Basel Quandil, Home Manager at Willow Bank Nursing Home

We appreciate you taking the time to share your positive comments regarding Willow Bank Nursing Home and their team. It was a pleasure to look after your dad for four years and get to know the family. We are glad your experience reflects the high standards of quality care we hold ourselves to.

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Review from K D (Nephew of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aged aunt was moved into Willow Bank in September this year, she was struggling to cope at home (living by herself at 93 years of age. As far as I can see she is receiving excellent care and attention. The staff really seem to enjoy their work and always have a smile. My main contact has been with
a staff member in the office who projects the whole ethos of the home (happy, caring and finds time for everyone). I can't comment on value for money (she is being funded by the NHS).
Reply from Basel Quandil, Home Manager at Willow Bank Nursing Home

Thank you so much for the lovely review of Willow Bank Nursing Home. It will be great to be able to share these reviews with the colleagues who work there, who take the utmost pride in offering the best care possible.

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Review from Natalie P (Daughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Don't really do reviews but after spending every day for the last 3 weeks visiting both parents, I need to tell anyone who reads this that Willie Bank has exceeded my expectations. They are great, helpful empathetic and understanding to their needs. Food is fab, real good variety. Carers work extremely
hard but still greet with a smile. One staff member in particular in the office is so helpful, it's very reassuring knowing you've got someone around who knows all the ins and outs. The nurses are professional and knowledgeable and understand complex needs. So happy I found this place. Compared to others it was a great find.
Reply from Basel, Home Manager at Willow Bank Nursing Home

Thank you for taking the time to leave us a review and share your experience with Willow Bank Nursing Home. We are so pleased that you and your loved ones are having a great experience with us.

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Review from Linda D (Daughter-in-law of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was moved from the hospital to Willow Bank and diagnosed with terminal cancer (already diagnosed with dementia).
The room we chose was light and airy, she was given a pressure mattress as she had pressure sores from her hospital stay. She was very comfortable and happy during the
short time she lived there. The care she was given was the best we could have asked for. Always someone to answer any questions we had about her care and her deteriorating health. We like that there was always a registered nurse available and that a GP visited weekly. We would highly recommend Willow Bank.
Reply from Basel, Home Manager at Willow Bank Nursing Home

We are sorry for your loss, and feel privileged to have been a part of this journey supporting both your family and mother-in-law during this difficult time, thank you for your kind words, here at Willow Bank strive to deliver the highest quality of care.

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Review from Brian S (Brother of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
For over 12 months Willow Bank have looked after my brother who had suffered a massive stroke. Sadly he has now passed. The standard of care given to him was excellent. The staff are so friendly, especially the staff member on the front desk. I cannot thank the home and the staff enough for everything
they have done. From a very grateful brother, thank you.
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Review from Joan B (Resident) assisted by family/friend published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I was well looked after and cared for with kind and caring staff. I was worried about my short stay but came away saying I would like to stay again. My daughter said that she was pleased with how the staff have been overwhelmingly accommodating to me.
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Review from Michael H (Brother of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Me and my brother come to see our brother once a week. We find it very welcoming, and the staff are very friendly.
The patients are well looked after.
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Review from T K (Son of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since new management, my mother has been well looked after. Very happy with her room. We like how she is dressed on every visiting day. We looked at several homes, but we found Willow Bank was the most homely.
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Review from Stuart K (Son of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was frustrated with the care of my father over the last couple of years that was not always good with the last management. However the new manager is professional, approachable, treats me and my resident father with respect, genuinely cares for people and since his appointment there has been a big
improvement at Willow Bank in all areas and the home seems to be on the up. I would also like to thank the assistant manager and the staff that do their best. I hope other staff will jump on board.
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Review from A H (Wife of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has improved over the last six months. The current manager has worked hard to address issues of access to buzzers for the residents, staff training and general improvement in the daily running of the home. There has been an increase in the staff who arrange activities for the residents. There
is now a much more positive atmosphere within the home. I am a retired social worker/manager, I am pleased with the improvements made. I visit my husband every day and am therefore aware of what happens within the home.
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Review from M F (Son of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service all round, no complaints whatsoever.
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Review from Jane L (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon arriving at the home all the staff are very welcoming, especially on arrival when signing in. If I need anything for my dad all staff are very helpful. Dad's room is always clean and everything he needs is at hand. I love the way Dad has a door outside so we can put plant pots outside, which he
loves.
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Review from Joanne M (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had to go into a nursing home after my Dad passed away, and I was unable to care for my mum on my own. I went to visit this care home and it was so welcoming and decorated lovely. The staff were lovely, so friendly and informative and the care assistants were so friendly and upbeat. The nurses
were lovely, the manager was great and mum settled in well, but sometimes could be difficult. But the staff always cheered her up and kept her spirits up. When my mum became really poorly and passed away, I was with her. The manager and nurse who were there were so compassionate and caring and guided me through it every step of the way. Thank you so much.
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Review from Deborah C (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has not been at the home long but I have seen a massive improvement in her health and social ability. The staff are always welcoming and friendly. It is also nice to see all the management about. The home is absolutely spotless and always smells nice. I am so pleased to have found this home,
I'm over the moon. Plenty of activities to keep Mum stimulated.
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Review from Rita E (Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have loved my stay at Willow Bank Nursing Home, I really do not want to leave. The staff here are so caring, nothing was too much.
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Review from L L (Sister of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff there couldn't do enough, they welcomed her and us. She was there for respite, her room was perfect for her with her own toilet and TV, she was delighted. When we went to see her, a flow test was done and sanitised. They gave us tea and coffee, they were great. She was happy there but
still couldn't wait to get back home to her husband. It was just what she needed.
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Review from P T (Son of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring friendly staff. My father's level of care during his stay has been excellent.
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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Willow Bank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.503 for Willow Bank Nursing Home is calculated as follows: ( (102 Excellents x 5) + (41 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 161 Ratings = 4.503
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Bank Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Basel

Basel Qandil

Job Title: Home Manager

My name is Basel Qandil, and I am the Home Manager at Willow Bank Nursing Home. I am a qualified nurse (2006) with Executive Master's in Health Care Administration (2016). I have about +15 years of experience in health care, dealing with both adult and paediatrics in long-term high complex needs settings.

Frequently Asked Questions about Willow Bank Nursing Home

What types of Care is Willow Bank Nursing Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Bank Nursing Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Willow Bank Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Willow Bank Nursing Home to the centre of Leeds?

4.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Bank Nursing Home to verify any information. View our terms and conditions. Willow Bank Nursing Home has an Enhanced Service - more info.