Willow Bank Nursing Home

Excellent service all round, no complaints whatsoever.

Upon arriving at the home all the staff are very welcoming, especially on arrival when signing in. If I need anything for my dad all staff are very helpful. Dad's room is always clean and everything he needs is at hand. I love the way Dad has a door outside so we can put plant pots outside, which he loves.

My mum had to go into a nursing home after my Dad passed away, and I was unable to care for my mum on my own. I went to visit this care home and it was so welcoming and decorated lovely. The staff were lovely, so friendly and informative and the care assistants were so friendly and upbeat. The nurses were lovely, the manager was great and mum settled in well, but sometimes could be difficult. But the staff always cheered her up and kept her spirits up. When my mum became really poorly and passed away, I was with her. The manager and nurse who were there were so compassionate and caring and guided me through it every step of the way. Thank you so much.

My mum has not been at the home long but I have seen a massive improvement in her health and social ability. The staff are always welcoming and friendly. It is also nice to see all the management about. The home is absolutely spotless and always smells nice. I am so pleased to have found this home, I'm over the moon. Plenty of activities to keep Mum stimulated.

I have loved my stay at Willow Bank Nursing Home, I really do not want to leave. The staff here are so caring, nothing was too much.

All the staff there couldn't do enough, they welcomed her and us. She was there for respite, her room was perfect for her with her own toilet and TV, she was delighted. When we went to see her, a flow test was done and sanitised. They gave us tea and coffee, they were great. She was happy there but still couldn't wait to get back home to her husband. It was just what she needed.

Very caring friendly staff. My father's level of care during his stay has been excellent.

Very impressed by the care and kindness my husband is receiving. Staff can't do enough for us and we are so grateful as my husband can be quite difficult.

As with every visit, no faults to be found.

I am pleased with the care my husband receives and the warm welcome I get, as his wife. I think more variety should be available for vegetarians.

I know the home is the right place for my mother-in-law I can tell by the way she smiles at all the staff. Nothing seems too much trouble.

My husband came here in Jan with having dementia he is not always the easiest person to look after. I think he has settled in very well and all the staff always do their best. Thank you.

So thank you all the staff.

The staff are so caring and I feel very safe. The nursing staff pick up on anything thats untoward and act very quickly if there is an issue. I am looked after so well. I am so glad I came here. The alternative bears no comparison living in my own house with no support. My family is so pleased I am looked after so well. The support I received is second to none.

On two recent visits when my mother has needed urgent attention, I have had to roam the corridors looking for staff members as pressing the buzzer has no effect. On finding staff, I have been met with surely, pouting stares and on one occasion a smirk! I am also very concerned about my mother's dramatic weight loss. I must point out too, although Willow Bank style themselves as a care home with nursing, I've seen no evidence of any nursing element.

I was thankful to be introduced to Willow Bank through Leeds Care Services when end of life care was required for my husband in November 2018. My family and I have been so grateful for the care, kindness and consideration shown to my husband and us during this very emotional time. It has been so reassuring to rely on the efficiency and professionalism of all the staff when we could not be present and particularly during the last weeks of his life. Thank you to the whole team and we certainly recommend your service without reservation.

The care of the staff was second to none, particularly in his final hours, so comfortable and the support extended to my family at this difficult time.

Willow Bank Care Home was my number one choice when it became clear that my dad needed 24 hour care after being in hospital for a few weeks. Willow Bank is nothing like a hospital (thank goodness). The care and attention they gave to my dad I will be forever grateful for. Not only were they very kind and thoughtful towards my dad but also his family, especially me. I was so thankful that my dad actually got a room there when he needed it (which was lovely by the way). I can’t thank all the staff enough for everything they did for him, what an amazing place.

Hello. I would like to thank so so much for looking after my relative. Your care was really good and all of the staff were really good. It was a really good environment and I would always recommend it.

Hello. Thank you so much for looking after my great -grandma you looked after her really well with great hospitality, warm and cosy rooms and good food. My great grandma always looked happy when she was at Willow Bank.