
The staff really seem to enjoy their work and always have a smile.K D(Nephew of Resident/Service User)

They are great, helpful empathetic and understanding to their needs. Food is fab, real good variety.Natalie P(Daughter of Resident/Service User)

We will always be grateful to the wonderful staff that work here.Catherine T(Daughter of Resident/Service User)

The staff really seem to enjoy their work and always have a smile.K D(Nephew of Resident/Service User)

They are great, helpful empathetic and understanding to their needs. Food is fab, real good variety.Natalie P(Daughter of Resident/Service User)

We will always be grateful to the wonderful staff that work here.Catherine T(Daughter of Resident/Service User)

Willow Bank Nursing Home is a large 1950’s purpose-built care home situated in the popular Leeds suburb of Cross Gates, just off junction 46 of the M1 providing residential, nursing and respite care for 33 residents. The communal areas in the home have been refurbished in May 2021 and all bedrooms come with furniture provided but they do welcome any furniture you want to bring to the home to make...
Care Provided by Willow Bank Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Willow Bank Nursing Home for full pricing details and T&Cs.
Contact Willow Bank Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Basel Qandil (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
Room Information
- Single Rooms (33)
Parking
- Onsite car parking at the home.
Willow Bank Nursing Home Reviews (53)
Willow Bank Nursing Home has a Review Score of 9.4 (9.393) out of 10, based on 12 reviews in the last 2 years.
Over all time Willow Bank Nursing Home has 53 reviews.
My mum had to go into a nursing home after my Dad passed away, and I was unable to care for my mum on my own. I went to visit this care home and it was so welcoming and decorated lovely. The staff were lovely, so friendly and informative and the care assistants were so friendly and upbeat. The nurses were lovely, the manager was great and mum settled in well, but sometimes could be difficult. But the staff always cheered her up and kept her spirits up. When my mum became really poorly and passed away, I was with her. The manager and nurse who were there were so compassionate and caring and guided me through it every step of the way. Thank you so much.
My mum has not been at the home long but I have seen a massive improvement in her health and social ability. The staff are always welcoming and friendly. It is also nice to see all the management about. The home is absolutely spotless and always smells nice. I am so pleased to have found this home, I'm over the moon. Plenty of activities to keep Mum stimulated.
I have loved my stay at Willow Bank Nursing Home, I really do not want to leave. The staff here are so caring, nothing was too much.
All the staff there couldn't do enough, they welcomed her and us. She was there for respite, her room was perfect for her with her own toilet and TV, she was delighted. When we went to see her, a flow test was done and sanitised. They gave us tea and coffee, they were great. She was happy there but still couldn't wait to get back home to her husband. It was just what she needed.
Very caring friendly staff. My father's level of care during his stay has been excellent.
Very impressed by the care and kindness my husband is receiving. Staff can't do enough for us and we are so grateful as my husband can be quite difficult.
As with every visit, no faults to be found.
I am pleased with the care my husband receives and the warm welcome I get, as his wife. I think more variety should be available for vegetarians.
I know the home is the right place for my mother-in-law I can tell by the way she smiles at all the staff. Nothing seems too much trouble.
My husband came here in Jan with having dementia he is not always the easiest person to look after. I think he has settled in very well and all the staff always do their best. Thank you.
She is very well looked after and I am happy with the care they give my mam.
They looked after mam when she got the covid 19 and now she's on the mend.
So thank you all the staff.
The staff are so caring and I feel very safe. The nursing staff pick up on anything thats untoward and act very quickly if there is an issue. I am looked after so well. I am so glad I came here. The alternative bears no comparison living in my own house with no support. My family is so pleased I am looked after so well. The support I received is second to none.
On two recent visits when my mother has needed urgent attention, I have had to roam the corridors looking for staff members as pressing the buzzer has no effect. On finding staff, I have been met with surely, pouting stares and on one occasion a smirk! I am also very concerned about my mother's dramatic weight loss. I must point out too, although Willow Bank style themselves as a care home with nursing, I've seen no evidence of any nursing element.
Thank you for your feedback, we are very sorry to hear that this has been your experience at Willow Bank. Heather the new Manager will be in touch with you to discuss any issues you have as we would love to resolve them and ensure it does not happen again the future. Please do not hesitate to inform the manager at any time if you have further questions.
I was thankful to be introduced to Willow Bank through Leeds Care Services when end of life care was required for my husband in November 2018. My family and I have been so grateful for the care, kindness and consideration shown to my husband and us during this very emotional time. It has been so reassuring to rely on the efficiency and professionalism of all the staff when we could not be present and particularly during the last weeks of his life. Thank you to the whole team and we certainly recommend your service without reservation.
The care of the staff was second to none, particularly in his final hours, so comfortable and the support extended to my family at this difficult time.
Willow Bank Care Home was my number one choice when it became clear that my dad needed 24 hour care after being in hospital for a few weeks. Willow Bank is nothing like a hospital (thank goodness). The care and attention they gave to my dad I will be forever grateful for. Not only were they very kind and thoughtful towards my dad but also his family, especially me. I was so thankful that my dad actually got a room there when he needed it (which was lovely by the way). I can’t thank all the staff enough for everything they did for him, what an amazing place.
Hello. I would like to thank so so much for looking after my relative. Your care was really good and all of the staff were really good. It was a really good environment and I would always recommend it.
Hello. Thank you so much for looking after my great -grandma you looked after her really well with great hospitality, warm and cosy rooms and good food. My great grandma always looked happy when she was at Willow Bank.
All staff helpful and friendly.
Excellent care home. Lovely caring staff and nurses. My Mum was cared for and looked after very well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Bank Nursing Home.
There are no upcoming events for Willow Bank Nursing Home.
Awards / Recognitions (5)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Willow Bank Nursing Home.
Meet the Team (1)

My name is Basel Qandil, and I am the Home Manager at Willow Bank Nursing Home. I am a qualified nurse (2006) with Executive Master's in Health Care Administration (2016). I have about +15 years of experience in health care, dealing with both adult and paediatrics in long-term high complex needs settings.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Bank Nursing Home to verify any information. View our terms and conditions. Willow Bank Nursing Home has an Enhanced Service -more info.