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Willow Bank Nursing Home

5/7 Barwick Road, Cross Gates, Leeds, West Yorkshire LS15 8SE
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The staff really seem to enjoy their work and always have a smile.K D(Nephew of Resident/Service User)
Willow Bank Nursing Home, Leeds
They are great, helpful empathetic and understanding to their needs. Food is fab, real good variety.Natalie P(Daughter of Resident/Service User)
Willow Bank Nursing Home, Leeds
We will always be grateful to the wonderful staff that work here.Catherine T(Daughter of Resident/Service User)
Willow Bank Nursing Home, Leeds

Willow Bank Nursing Home is a large 1950’s purpose-built care home situated in the popular Leeds suburb of Cross Gates, just off junction 46 of the M1 providing residential, nursing and respite care for 33 residents. The communal areas in the home have been refurbished in May 2021 and all bedrooms come with furniture provided but they do welcome any furniture you want to bring to the home to make...  

Care Provided by Willow Bank Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,265N/A
Nursing CareFrom £1,519N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Willow Bank Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Basel Qandil (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (33)

Parking

  • Onsite car parking at the home.

Willow Bank Nursing Home Reviews (53)

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9.4

Willow Bank Nursing Home has a Review Score of 9.4 (9.393) out of 10, based on 12 reviews in the last 2 years. Over all time Willow Bank Nursing Home has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from John H (Son of Resident) published on 7 March 2018 Submitted via Postal Card
Overall Experience

Drom the minute we went to see the home right until mum passed away, my experience with Willow Bank was delightful. My mum went there for end of life care and when she passed away it was peacefully. She was in no pain and had been treated with respect and the utmost care throughout her stay.

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Review from Sarah R (Granddaughter of Resident) published on 6 March 2018 Submitted via Postal Card
Overall Experience

Willowbank is fantastic in every way. My grandmother spent her final two months being cared for in this warm, clean, caring and professional environment. The staff were kind and considerate, her room was clean and cosy and the overall atmosphere of Willowbank was one of empathy and warmth. My grandmother was a special person and I know she would have agreed. Many thanks to all the staff at Willowbank, you are truly amazing.

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Review from Linda J (Son of Resident) published on 6 March 2018 Submitted via Postal Card
Overall Experience

Although my mum was only at Willowbank for a short while she was cared for in a caring and appropriate way. She was always clean and tidy and the room was clean as well. All the staff were helpful, friendly and caring.

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Review from Alice D (Wife of Resident) published on 20 December 2017 Submitted via Postal Card
Overall Experience

Caring staff, friendly, with a range of activities. Problems addressed. Nice nurses, good nursing care. Can be a little quiet on a weekend but plenty to do in the week.

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Review from Joyce M (Resident / Service User) published on 15 December 2017 Submitted via Postal Card
Overall Experience

Only been here two days, staff have been very helpful, mam seems a lot brighter.

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Review from Robert H (Son of Resident) published on 1 December 2017 Submitted via Website
Overall Experience

Although we visit our mother on four or five days a week, this is only for an hour or two at a time which makes it difficult to give meaningful comments. We get very little sense out of our mother with regard to the rest of the time.

The staff we have met seem very friendly, obliging and efficient, and the management appear similar and very capable.

It is very difficult to give a truly considered opinion under many of the headings due to lack of direct experience. As far as we are concerned there are no problems and everything is satisfactory.

As to value for money, we chose to contribute to the cost because of the marked difference between MMCG and “standard” care homes in terms of the staff and the general standard of the site. We are happy to pay the extra with this in mind.

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Review from Kerry C (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card
Overall Experience

Everyone is really friendly and approachable. They deal with issues promptly. Dad gets really good care. I feel reassured when I leave, he is in safe hands and that gives me peace of mind.

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Review from Liz H (Daughter of Resident) published on 14 August 2017 Submitted via Postal Card
Overall Experience
Mum received excellent nursing care during her 18 months at Willow Bank.
She was extremely frail on discharge from hospital following a stroke and was eating and drinking very little.
There was a significant improvement when she was offered tempting food to eat and well positioned in bed reducing her discomfort.
Despite her poor communication skills, staff tried really hard to understand her wishes.

I never regretted the journey across Leeds to visit as I was confident she was receiving the best possible care given the problems nationally with nurses and care worker recruitment.

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Review from Jacqueline L (Daughter of Resident) published on 6 April 2017 Submitted via Website
Overall Experience

My mother was at Willow Bank for five months and passed away peacefully on the 18th March 2017. The care my mother received from day one was excellent. From management down. Thank you Willow Bank for everything you did for her, she was very happy in your care and as a family, we could not have asked for more, thank you.

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Review from Angela T (Daughter of Resident) published on 4 April 2017 Submitted via Website
Overall Experience
Thank you so much for the love and care every single one of your staff showed my mum over her last four months of life whilst a resident of your home.
From the managers, to the kitchen staff, to the carers, to the nurses, to the receptionist, to the activity coordinator, to the cleaners and to the clothes washing ladies all of you made my mums time in your home a happy memory for me as she loved it there she made new friends from you all and loved having a little chat with you all and telling me all about each one of you and what you did for her when I visited her daily.

She thoroughly enjoyed all the activities you had in place especially bingo and showing off her prizes and loved interacting with the other residents it is a great comfort to me to know I chose the right home for my mum to end her days but as soon as I walked in that first day to view it after 4 other homes the welcome and friendliness I received was outstanding so my mind was made up and put at ease instantly.

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Review from Brian M (Husband of Resident) published on 18 October 2016 Submitted via Postal Card
Overall Experience

From day 1, the care, service, and help which carried on to be of an outstanding performance. All the staff respected me and my wife until the end. They showed patience, understanding, and giving 100% of their time. There was never a cause for me to complain.

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Review from Christine S (Daughter of Resident) published on 4 October 2016 Submitted via Postal Card
Overall Experience

After my mum had broken her hip, she had been in nine hospital wards. L.G.I. St. James Leeds and two CIC homes and suffered many complications, one being bed sores from the CIC home. Mum was given a social worker in May who recommended Willow Bank Nursing Home. The minute she arrived she liked it and felt at home. The staff welcomed her as a family member and she was very happy. As her daughter, I felt when I was not there, she was being cared for as I would have. The staff could not have done any better, they were all so kind and attended to all her needs 24 hours a day, keeping her out of pain as much as possible. I thank them very much for all they did for our mum and our family and cannot recommend them highly enough.

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Review from Brian H (Son of Resident) published on 23 August 2016 Submitted via Website
Overall Experience
I can't thank Willow Bank staff enough for the care and compassion they all showed to my mother in the months leading to her passing away.
I would say this care home is, without a doubt, a gold standard for excellence in overall nursing and total care.
A building is just bricks and mortar, it's the people within that building and the direction from management that makes the difference.

They should all be proud of themselves both as individuals and as a group of professionals and know that because they continued to care, sometimes against all the odds, it is a great comfort to our family to know my mother was among people with commitment and compassion.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (5)

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Meet the Team (1)

Basel Qandil
Basel QandilJob Title:Home Manager

My name is Basel Qandil, and I am the Home Manager at Willow Bank Nursing Home. I am a qualified nurse (2006) with Executive Master's in Health Care Administration (2016). I have about +15 years of experience in health care, dealing with both adult and paediatrics in long-term high complex needs settings.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Bank Nursing Home to verify any information. View our terms and conditions. Willow Bank Nursing Home has an Enhanced Service -more info.