Willow Bank Nursing Home

All staff helpful and friendly.

Excellent care home. Lovely caring staff and nurses. My Mum was cared for and looked after very well.

Drom the minute we went to see the home right until mum passed away, my experience with Willow Bank was delightful. My mum went there for end of life care and when she passed away it was peacefully. She was in no pain and had been treated with respect and the utmost care throughout her stay.

Willowbank is fantastic in every way. My grandmother spent her final two months being cared for in this warm, clean, caring and professional environment. The staff were kind and considerate, her room was clean and cosy and the overall atmosphere of Willowbank was one of empathy and warmth. My grandmother was a special person and I know she would have agreed. Many thanks to all the staff at Willowbank, you are truly amazing.

Although my mum was only at Willowbank for a short while she was cared for in a caring and appropriate way. She was always clean and tidy and the room was clean as well. All the staff were helpful, friendly and caring.

Caring staff, friendly, with a range of activities. Problems addressed. Nice nurses, good nursing care. Can be a little quiet on a weekend but plenty to do in the week.

Only been here two days, staff have been very helpful, mam seems a lot brighter.

Although we visit our mother on four or five days a week, this is only for an hour or two at a time which makes it difficult to give meaningful comments. We get very little sense out of our mother with regard to the rest of the time.

The staff we have met seem very friendly, obliging and efficient, and the management appear similar and very capable.

It is very difficult to give a truly considered opinion under many of the headings due to lack of direct experience. As far as we are concerned there are no problems and everything is satisfactory.

As to value for money, we chose to contribute to the cost because of the marked difference between MMCG and “standard” care homes in terms of the staff and the general standard of the site. We are happy to pay the extra with this in mind.

Everyone is really friendly and approachable. They deal with issues promptly. Dad gets really good care. I feel reassured when I leave, he is in safe hands and that gives me peace of mind.

I never regretted the journey across Leeds to visit as I was confident she was receiving the best possible care given the problems nationally with nurses and care worker recruitment.

My mother was at Willow Bank for five months and passed away peacefully on the 18th March 2017. The care my mother received from day one was excellent. From management down. Thank you Willow Bank for everything you did for her, she was very happy in your care and as a family, we could not have asked for more, thank you.

She thoroughly enjoyed all the activities you had in place especially bingo and showing off her prizes and loved interacting with the other residents it is a great comfort to me to know I chose the right home for my mum to end her days but as soon as I walked in that first day to view it after 4 other homes the welcome and friendliness I received was outstanding so my mind was made up and put at ease instantly.

From day 1, the care, service, and help which carried on to be of an outstanding performance. All the staff respected me and my wife until the end. They showed patience, understanding, and giving 100% of their time. There was never a cause for me to complain.

After my mum had broken her hip, she had been in nine hospital wards. L.G.I. St. James Leeds and two CIC homes and suffered many complications, one being bed sores from the CIC home. Mum was given a social worker in May who recommended Willow Bank Nursing Home. The minute she arrived she liked it and felt at home. The staff welcomed her as a family member and she was very happy. As her daughter, I felt when I was not there, she was being cared for as I would have. The staff could not have done any better, they were all so kind and attended to all her needs 24 hours a day, keeping her out of pain as much as possible. I thank them very much for all they did for our mum and our family and cannot recommend them highly enough.

They should all be proud of themselves both as individuals and as a group of professionals and know that because they continued to care, sometimes against all the odds, it is a great comfort to our family to know my mother was among people with commitment and compassion.