Willow Bank Nursing Home

5/7 Barwick Road, Cross Gates, Leeds LS15 8SE
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9.5 48 Reviews
  • Willow Bank Nursing Home, Leeds
Willow Bank Nursing Home is a large 1950’s purpose-built care home situated in the popular Leeds suburb of Cross Gates, just off junction 46 of the M1 providing residential, nursing and respite care for 33 residents. The communal areas in the home have been refurbished in May 2021 and all bedrooms come with furniture provided but they do welcome any furniture you want to bring to the home to make your stay at Willow Bank more comfortable.

The home is located over two floors and the ground floor accommodates 12 en-suite bedrooms, a spacious lounge, dining room and quiet lounge with access to the gardens and patio. The first floor holds the remaining 21 bedrooms and hairdressing room and is accessible by lift or stairs.

The home is close to local amenities including shops, library, doctors surgery, pharmacy, public house and hairdressers which are within walking distance. The home has 14 car parking spaces for visitors driving to the home and the number 40 bus stop is close to the home for visitors arriving by public transport.

Willow Bank offers an excellent dining experience for those living at the home and has a 5-star food hygiene rating. They believe that food is an important aspect of any home and they offer a choice of breakfast, lunch, evening meal and snacks throughout the day.

There are various activities planned each day at Willow Bank including a regular cheese and wine evening which is always popular with the residents, 1-1 time, entertainers as well as home-based activities. Wi-Fi is available throughout the home for residents who want to enjoy spending time hosting zoom calls with family and friends.

For further information about the home, book a tour or request a sample menu and activities pack, call their administrator at the home who will be delighted to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1294
  • Self-Funded Nursing Care: from £1646

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Willow Bank Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Basel Qandil (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (33)

Parking

  • Onsite car parking at the home.

Willow Bank Nursing Home Reviews (48)

9.5

Willow Bank Nursing Home has a Review Score of 9.5 (9.503) out of 10, based on 14 reviews in the last 2 years.
Over all time Willow Bank Nursing Home has 48 reviews.

Overall Experience
  • 37
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Date Published
  • 48
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Reviewer Connection to Willow Bank Nursing Home
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Total of 48, showing 41-48
Review from Robert H (Son of Resident) published on 1 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although we visit our mother on four or five days a week, this is only for an hour or two at a time which makes it difficult to give meaningful comments. We get very little sense out of our mother with regard to the rest of the time.


The staff we have met seem very friendly, obliging and efficient,

and the management appear similar and very capable.


It is very difficult to give a truly considered opinion under many of the headings due to lack of direct experience. As far as we are concerned there are no problems and everything is satisfactory.


As to value for money, we chose to contribute to the cost because of the marked difference between MMCG and “standard” care homes in terms of the staff and the general standard of the site. We are happy to pay the extra with this in mind.

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Review from Kerry C (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is really friendly and approachable. They deal with issues promptly. Dad gets really good care. I feel reassured when I leave, he is in safe hands and that gives me peace of mind.
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Review from Liz H (Daughter of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum received excellent nursing care during her 18 months at Willow Bank.
She was extremely frail on discharge from hospital following a stroke and was eating and drinking very little.
There was a significant improvement when she was offered tempting food to eat and well positioned in bed reducing
her discomfort.
Despite her poor communication skills, staff tried really hard to understand her wishes.
I never regretted the journey across Leeds to visit as I was confident she was receiving the best possible care given the problems nationally with nurses and care worker recruitment.
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Review from Jacqueline L (Daughter of Resident) published on 6 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Willow Bank for five months and passed away peacefully on the 18th March 2017. The care my mother received from day one was excellent. From management down. Thank you Willow Bank for everything you did for her, she was very happy in your care and as a family, we could not have asked
for more, thank you.
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Review from Angela T (Daughter of Resident) published on 4 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the love and care every single one of your staff showed my mum over her last four months of life whilst a resident of your home.
From the managers, to the kitchen staff, to the carers, to the nurses, to the receptionist, to the activity coordinator, to the cleaners and to the
clothes washing ladies all of you made my mums time in your home a happy memory for me as she loved it there she made new friends from you all and loved having a little chat with you all and telling me all about each one of you and what you did for her when I visited her daily.
She thoroughly enjoyed all the activities you had in place especially bingo and showing off her prizes and loved interacting with the other residents it is a great comfort to me to know I chose the right home for my mum to end her days but as soon as I walked in that first day to view it after 4 other homes the welcome and friendliness I received was outstanding so my mind was made up and put at ease instantly.
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Review from Brian M (Husband of Resident) published on 18 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day 1, the care, service, and help which carried on to be of an outstanding performance. All the staff respected me and my wife until the end. They showed patience, understanding, and giving 100% of their time. There was never a cause for me to complain.
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Review from Christine S (Daughter of Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my mum had broken her hip, she had been in nine hospital wards. L.G.I. St. James Leeds and two CIC homes and suffered many complications, one being bed sores from the CIC home. Mum was given a social worker in May who recommended Willow Bank Nursing Home. The minute she arrived she liked it and
felt at home. The staff welcomed her as a family member and she was very happy. As her daughter, I felt when I was not there, she was being cared for as I would have. The staff could not have done any better, they were all so kind and attended to all her needs 24 hours a day, keeping her out of pain as much as possible. I thank them very much for all they did for our mum and our family and cannot recommend them highly enough.
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Review from Brian H (Son of Resident) published on 23 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Willow Bank staff enough for the care and compassion they all showed to my mother in the months leading to her passing away.
I would say this care home is, without a doubt, a gold standard for excellence in overall nursing and total care.
A building is just bricks and mortar, it's the
people within that building and the direction from management that makes the difference.
They should all be proud of themselves both as individuals and as a group of professionals and know that because they continued to care, sometimes against all the odds, it is a great comfort to our family to know my mother was among people with commitment and compassion.
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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Willow Bank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.503 for Willow Bank Nursing Home is calculated as follows: ( (102 Excellents x 5) + (41 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 161 Ratings = 4.503
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Bank Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Basel

Basel Qandil

Job Title: Home Manager

My name is Basel Qandil, and I am the Home Manager at Willow Bank Nursing Home. I am a qualified nurse (2006) with Executive Master's in Health Care Administration (2016). I have about +15 years of experience in health care, dealing with both adult and paediatrics in long-term high complex needs settings.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Bank Nursing Home to verify any information. View our terms and conditions. Willow Bank Nursing Home has an Enhanced Service - more info.