West Ridings Care Home

I can see a massive improvement in the care home itself in decor, furniture, etc. Cleanliness is good, definitely no urine smells. Staff have always been good with Mum. Mum's room could be a bit better furniture-wise, other than that, can't say anymore.

To some up everyone needs a huge pat on the back and a bigger thank you.

Fantastic home, highly recommend

I have peace of mind that he is receiving such excellent care.

Overall I feel very comfortable that the residents are having the best attention here.

With the current Manageress in post I have found great improvements in all aspects if the Care Home. The meals are improving week by week and the different selections now available enable the residents to look forward to their meals. The cleanliness is of a very high standard and the attitude of the staff is improving and now reaching the standards set by the Manager. I look forward to the coming months with the expectation of the home continuing to improve.

From day one of my mother-in-law moving into West Ridings she was so well looked after and genuinely cared about. There was regular entertainment wonderful meals and celebrations. We all loved the summer house and fish pond we sat there and enjoyed a cuppa of fish and chips. My mum-in-law has sadly just passed away now but feel that the amazing staff were all part of a very special family we will be going back to visit.

Would not hesitate recommending West Ridings Care Home.

Happy with the care that was given by staff.

I cannot thank nor praise staff enough for their care and dedication extended to my wife who suffers from dementia. Unfortunately she is bedbound and unable to do anything for herself, relying on staff for her meals, liquid intake and other essential functions. Sometimes I do think staff could be a bit more proactive but readily act if a request is made to them. Dental and oral hygiene continues to be an issue.

The care home have worked miracles on me these last few months - building my weight up to now 7 stone from 4-and-a-half last easter when first admitted to NHS services for which I am gratefully thankful.

Up and down, one minute it's ok, then the next minute it's not. Depending on my mood. It's a daunting thought that this is my life now.

My issue is that when he entered the care home he had to submit a £5000 deposit, this should have been refunded 28 days after we terminated the care when he died. It is now 117 days and we have not received any refund and are unable to contact the management team that deals with refunds. I would like to warn all relatives that this appears to be a deliberate act to hold on to family's monies.

All staff are very friendly and have the time of day for everyone, residents and family members too. I will say the meetings that are held need to be more working hours friendly, also some units need looking into due to being mismatch. The offer of a drink would be nice. Also I must stress all staff on Calder are amazing! The nurse could help staff more and take more time with residents while dealing with medication.

Mum had been in respite here and will be staying long term, mum has a beautiful garden room, the Wharfedale unit is residential, all the carers are wonderful, Mum plays bingo, has her hair done every week, eats very well, cleaners do an excellent job, they clean the room every day, mum is happy and safe.

We were very impressed with the level of care, compassion and kindness that we received from the Resident Experience Manager and her colleagues, and so this, coupled with the high standard of the facilities at the Care Home itself, made it an easy decision to select this particular Care Home for my Father.

My mum needed care after being in hospital for five weeks and my first point of contact was with the bed manager of the home. This lady was kind, caring and genuinely concerned, she couldn't have done anything more to help our family. During the transition period, she kept in touch and made sure we were up to date on everything that was happening. Mum was welcomed by everyone to the home, all the staff are so kind, caring and have treated Mum with dignity and respect. Mum is on the Whafedale unit at the home and nothing is too much trouble, the manager of the unit and all staff make it a happy place to stay. Thank you.

We recommend you review your residents and family induction procedure in your care home. This would help reassure both parties and establish a good settling in period. Adoption of online videos and calls with a greater social media presence would be welcome.

My husband has dementia, his main problem is trying to walk and does not realise he cannot, he is always trying to get from his chair. The carers have a problem with this but he gets up and falls. Constant visits to A&E but the staff do their very best and really care for him.

Staff on Airedale Unit are caring and kind. It has been difficult for everyone throughout lockdown but my Mum feels safe and well cared for. We have had issues with Mum's care and the unit manager is open to discussion and listens to our concerns. Sometimes the same issues have to be raised time and again and there is some lack of communication between staff. Staff on the unit keep us informed if there are any problems or if Mum is ill and they are willing to work with us to ensure that she receives the right care. I feel that there is a lack of information from Advinia and from the care home manager regarding wider issues such as policies and procedures. Staff is not given information which should be cascaded down from senior management to ensure consistency. We have a good relationship with the manager and staff on the unit and they seem to genuinely care for their residents and often go the extra mile which we as a family really appreciate.