West Ridings Care Home

My mum has recently passed away having spent the last few years of her life on Wensleydale, a specialist dementia care unit. The staff have been amazing and represent everything good about the sector. They are caring and considerate to residents, and to their families, and through their dedication and care, regularly going the extra mile, they have made my mum's final years dignified and respectful. This has been under very difficult circumstances where staff and residents have suffered the effects of Covid-19. The team worked hard to find out Mum's likes and dislikes, which at times due to Mum's condition were challenging. Mum's key workers and other staff provided Mum with such a high standard of care, I really don't know how they go home to their families after an intensive and often highly emotional 12-hour shift to return the next day and give that consistent level of care, but they do. Staff were so kind and patient.

Each time I visit my grandma she is always so well cared for and happy due to this care home. The care that goes into the home is the best I have seen. Specifically, I would like to specially mention one member of staff who is such an amazing person and an even better employee, she is an asset to this care home and deserves so much. She always has a laugh and a smile on her face and genuinely cares for her residents. Thank you for all you do, I do hope you see this as well as your manager.

My Dad was placed on Wensleydale residential unit, they went above and beyond to help him. The staff were great and really looked after him. Unfortunately, he really needed nursing care and had to be moved. Would recommend for your loved ones. The care home manager that took over about a month before my Dad left was brilliant. Previous home manager was very poor.

I would like to say well done to all staff on the Wensleydale Unit for there hard work during covid, they have looked after my auntie well. It's a well-run unit especially when a certain member of staff is on duty, nothing is too much for them.

A big thank you to all the staff on the Calderdale Unit for looking after my mum during the last weeks of her life with Alzheimer's. Alzheimer's is such a terrible disease that takes no prisoners but mum passed peacefully in a lovely setting with caring people around her. Sorry cannot answer all the questions due to coronavirus restrictions but what we did encounter was excellent.

My mum has been in Swaledale since February when she was brought in from hospital. The care she has been given is exceptional, she is very well looked after. The staff are all wonderful and nothing is too much trouble, they always let you know of any changes to her care and I have to say that after months of anxiety over my mum I am now happy to say I feel that she is getting the care she deserves in this wonderful care home. Thank you to all the staff for the wonderful job you do and how fabulous you’ve been throughout the pandemic.

We are very grateful to all staff especially during these difficult times.

I am so pleased with the care my mum received at West Ridings Care Home she was so well looked after, nothing was too much trouble for any of the staff nurses, I felt I didn't have to worry about my mum when I left as she was so supported in all the needs she had. Staff were always popping in to check on her if she needed anything. I cannot praise the home enough, I would recommend for anyone who has a loved one to stay at West Ridings as you wouldn't have any worries. Thanks again.

My mum was at West Ridings Care Home for five years. Four years on Calderdale and one year on Swaledale. The staff were extremely kind, caring and very compassionate. My mum received excellent treatment, and I was totally supported with kindness during my mum's final days. I have nothing but praise for all the staff, and I made some lovely friends with residents families and the staff.

The unit is very clean, has a friendly atmosphere and appropriately decorated for dementia residents. The staff really seem to care and treat my mum in a very respectable manner. They have lots of patience and generally are very kind and thoughtful.

The care and compassion the staff show to all the residents is second to none, the rooms are well kept and very clean, the food is good and plentiful, lovely grounds with a tea house and the care and compassion we received when my mum passed away by all the staff was fantastic. I would like to mention the matron on the wing, people like her are few and far. A lovely, caring, kind woman that goes above and beyond as do all the staff.

My step-dad was in Swaledale unit of the care home and was really happy being there, he was having end of life care and he was being looked after very well. He had been in two other units of West Ridings and liked them - once after an operation and once after a long hospital stay so was asking to go back to West Riding if it was possible.

Very homely. Staff are really nice and caring.

The unit has had some environment changes and I hope the new report is better than the last as it definitely should be.

Recommend this home.

My husband is still settling in but he is comfortable and looked after very well.

My father-in-law has been in the home a few years now and he is always happy and well looked after. It gives us peace of mind that he is supported and cared for. The staff are lovely and very friendly. Recently, his needs have increased and they do all they can to keep him comfortable. The staff are always available if we have any concerns. We are happy that he is cared for by the Wharfedale unit.

I would like to thank the resident experience manager and the office staff for their speedy and efficient service. I called in the morning and by the afternoon someone had been to assess my mum and she moved into West Ridings Care Home within the week! My mum is in the Airedale unit and I am so pleased with the manager and her staff for the care my mum gets. The rooms are clean and bright and every effort is made to make my mum comfortable and safe.

Mum was only in West Riding Care Home for a week but the staff were very caring and professional. The Swaledale unit was very clean and tidy but it was the staff that cared for mum that we will remember, she couldn't have ended her life in a better place.

I rang the West Riding Care Home with regards of moving my father-in-law. The Resident Experience Manager was very helpful and knowledgeable and she made our transition very easier and happy for my father-in-law. The day I spoke to the Resident Experience Manager, she said we were welcome to go and have a viewing. Myself and my daughter went and we were gobsmacked at how clean and fresh smelling the place was. We then met the Unit Manager and she had a chat with us and made us feel very welcome. She showed us around the place.

The team at West Riding don't believe in residents staying in bed all day if they aren't well. The team are very well organised and they care 100% for the resident.

We were very concerned about the care my mother-in-law would receive when she had to go into a home. You hear many horror stories, however the care and consideration shown to our whole family has been exceptional. The staff have ensured she gets her favourite food to eat to tempt her appetite. They have looked into her favourite activities and hobbies to get her involved and active. The care home is always clean and bright and everyone gives you a warm welcome. I would recommend the Swaledale Unit to anyone.