Hesslewood House Care Home, Hessle, East Riding of Yorkshire
Hesslewood House Care Home, Hessle, East Riding of Yorkshire
Hesslewood House Care Home, Hessle, East Riding of Yorkshire

Hesslewood Care Centre is a versatile care service, providing care for older people with a range of personal nursing needs, including for many with dementia, while also welcoming people with physical and learning disabilities.

This large and spacious South Yorkshire property is situated in a scenic location, allowing residents to enjoy the surrounding countryside and wildlife from the comfort of a well-staffed accommodation.

Up to eighty-six residents can be cared for in total, all receiving personalised care packages with en-suite bedrooms and the use of a games room.

Group: Four Seasons Health Care

Person in charge: Kate Wilson (Home Manager)

Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 86 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: AIDS/HIV • Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 66

Shared Rooms: 10

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hesslewood House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Hesslewood House Care Home has a Review Score of 7.8 (7.752)

The Review Score of 7.8 (maximum of 10) for Hesslewood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Hesslewood House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.769 for Hesslewood House Care Home is calculated as follows: ( (19 Excellents x 5) + (63 Goods x 4) + (26 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 117 Ratings = 3.769

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.983 Points relating to the number of positive Reviews for Hesslewood House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 17.2 positive Reviews (86 registered maximum number of service users ÷ 5). 4 Reviews ÷ 17.2 Target = 0.233

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    5
  • Satisfactory
    4
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hesslewood House Care Home?

  • Extremely LIKELY
    3
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Hesslewood House Care Home

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

I love the site and grounds of Hesslewood House and my husband's room is situated well to appreciate that. I find this form very hard to complete as individuals vary so much and one day can be happy and the next not so much, all due to staffing on the day. I am often quoted by some members of staff as having "duty of care" but sometimes feel care is not just "duty" at heart. I was undecided about cleanliness, as the bathroom could be much improved. The security is poor now that there are residents wandering in and out of the rooms and many items going missing, so doesn't feel "our room" anymore. The manager is always ready to listen to problems.

How likely would you be to recommend Hesslewood House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Poor

Rooms: Good

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home responded to this review on 06 Oct 2017:

Thank you, Patricia, for your comments about your recent experience at Hesslewood House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. Please don't hesitate to reach out to us if there's anything additional we can do for you. We are always happy to help and would welcome the opportunity to discuss your comments further. We look forward to your next visit. Take care!

Good. My mother would recommend the home to anybody. Most of the staff are good with a couple of exceptions.

Once I was waiting 15 minutes before the front door was attended to. This needs looking at. However, everything else is satisfactory.

How likely would you be to recommend Hesslewood House Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home responded to this review on 20 Sep 2017:

Thank you for sharing your recent experience at Hesslewood House Care Home. We really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do! We look forward to your next visit! Take care!

The staff are very pleasant and welcoming to me. They treat my wife very well and with dignity. They are very familiar with her needs as well as her liking for singing. The place is clean and tidy with pleasant grounds where I can take her out for a short walk in her wheelchair. I am very happy with the level of care she receives.

How likely would you be to recommend Hesslewood House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home responded to this review on 08 Sep 2017:

Thank you, Roland, for your comments about your recent experience at Hesslewood House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I am an ex-resident and a regular visitor.
I really appreciate how well I was looked after as a resident.
Through the eyes of a visitor, I see the empathy and endearment shown by the staff.
It is said that laughter is the best medicine and to experience this with the residents is so uplifting - it's touching.
Singalongs are so rewarding, I consider myself so lucky to be a part of it.

How likely would you be to recommend Hesslewood House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home responded to this review on 01 Sep 2017:

Thank you for your kind comments about your experience at Hesslewood House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of care when you were with us. We are so happy to hear that you still visit us regularly and get involved with our sing-alongs! You are part of our family here and we are so thankful for your kind words about our staff. It is very rewarding to have their efforts recognised. Have a fantastic day!

On the whole, the staff are very caring but my complaint is about the lack of response to a resident when using the buzzer to call for help, particularly if the person is totally reliant on that service is unable to be independent. The response takes far too long, witnessing anywhere from 20 to 60 minutes. Clearly, the reason being for this issue is a lack of staffing; the staff themselves are very willing and able but the main issue is the repeated time anyone responds to a buzzer. Within the time it takes for someone to respond, anything could have happened. The worst incidence happened on the 1/4/17 when my relation was still in bed at 10.25am, not up, washed, dressed, no breakfast, no drink; this is unacceptable, does not reflect good practice and contravenes the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 10 - Dignity and Respect. I fear for others who may have suffered the same treatment and those to come in the future.

How likely would you be to recommend Hesslewood House Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Charlotte Jackson, Marketing Assistant at Hesslewood House Care Home responded to this review on 20 Apr 2017:

Thank you for submitting your review. I do hope our meeting and subsequent conversations have addressed the concerns you have raised. I would like to offer reassurance that the issues highlighted have been promptly addressed and we continue to monitor the situation.

My father was in for Respite care for 2 weeks. Although he had a very nice room, we were disappointed that there were no activities taking place at all. He was in the Dementia Unit and although has memory problems and mild dementia, he had no-one to have a conversation with other than the staff. He was offered to sit in the day room and watch TV but he preferred to watch his own in his own room. Apart from meal times, he spent all the time on his own in his room with his TV. He had been told he would be in the care home side but there were no beds available. The idea was to see how he settled with the idea he may soon need permanent care, but he is adamant he does not want to return.

How likely would you be to recommend Hesslewood House Care Home? Unlikely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Very Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Michelle Pepworth, Home Manager at Hesslewood House Care Home responded to this review on 17 Nov 2016:

Dear Jane,
Thank you for taking the time to review our care home. We appreciate all comments and feedback on the service we provide here.
I regret to hear that your experience with us hasn't been a more positive one and I will certainly look into the issues you have raised so we can hopefully resolve them.
I will be in touch to discuss everything in further detail.
Best wishes
Michelle Pepworth, Home Manager

Had an amazing day with staff at the garden centre - plenty of laughs and smiles. Great company and had a lovely lunch. Staff good fun and so kind and friendly.

How likely would you be to recommend Hesslewood House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Enjoy living here the karaoke is excellent as I love to sing. I like my room it's big, clean and colourful.

How likely would you be to recommend Hesslewood House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The way my husband has been looked after is excellent. His nursing care is far better than it was in hospital. The food has improved slightly after a few hiccups.

How likely would you be to recommend Hesslewood House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife was using the commode and the carer came into the room with her breakfast, she gave the food to my wife while she was still on the commode. Food was nearly always cold. Pressing the call button nearly always resulted in a long wait (shortage of staff).

How likely would you be to recommend Hesslewood House Care Home? Extremely Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Michelle Pepworth, Home Manager at Hesslewood House Care Home responded to this review on 15 Feb 2016:

Hi there, thank you for taking the time to review Hesslewood House - we really appreciate all comments and feedback about the service provided here. I’m quite concerned about the issues you have raised in your review and will investigate this imminently. I’d like to talk further with you about this so I will be in touch to arrange a meeting if you feel necessary. Kind regards, Michelle Pepworth.

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