Hesslewood Care Centre is a versatile care service, providing care for older people with a range of personal nursing needs, including for many with dementia, while also welcoming people with physical and learning disabilities.
This large and spacious South Yorkshire property is situated in a scenic location, allowing residents to enjoy the surrounding countryside and wildlife from the comfort of a well-staffed accommodation.
Up to eighty-six residents can be cared for in total, all receiving personalised care packages with en-suite bedrooms and the use of a games room.
Group: Four Seasons Health Care
Person in charge: Kate Wilson (Home Manager)
Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users
Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: AIDS/HIV • Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 46
Shared Rooms: 10
Rooms with ensuite WC: 56
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Hesslewood House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 (maximum of 10) for Hesslewood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Hesslewood House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.775 for Hesslewood House Care Home is calculated as follows: ( (22 Excellents x 5) + (68 Goods x 4) + (29 Satisfactorys x 3) + (8 Poors x 2) + (2 Very Poors x 1) ) ÷ 129 Ratings = 3.775
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.379 Points relating to the number of positive Reviews for Hesslewood House Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 5 Reviews ÷ 13.2 Target = 0.379
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hesslewood House Care Home has a Review Score of 8.2 (8.154) from 11 Reviews
Review submitted from a Postal Card by S E (Resident) on Friday 1 December 2017. Relates to November 2017.
So homely. Nice and comfortable.
It's nice to be where everyone knows my name.
How likely would you be to recommend Hesslewood House Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home responded to this review on 01 Dec 2017:
Thank you for taking the time to let us know what you think about Hesslewood House Care Home. We are pleased to hear you are enjoying life at our home! Have a wonderful day!
Review submitted from a Postal Card by A S (Resident) on Friday 1 December 2017. Relates to November 2017.
I feel safe and very well looked after. They're all good company.
How likely would you be to recommend Hesslewood House Care Home? Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home responded to this review on 01 Dec 2017:
Thank you for sharing your recent experience with Hesslewood House Care Home. We are really pleased to hear you are enjoying life at our home. If there is anything more we can do please let us know. Have a wonderful day!
Review submitted from a Postal Card by Patricia W (Wife of Resident) on Wednesday 20 September 2017. Relates to September 2017.
I love the site and grounds of Hesslewood House and my husband's room is situated well to appreciate that. I find this form very hard to complete as individuals vary so much and one day can be happy and the next not so much, all due to staffing on the day. I am often quoted by some members of staff as having "duty of care" but sometimes feel care is not just "duty" at heart. I was undecided about cleanliness, as the bathroom could be much improved. The security is poor now that there are residents wandering in and out of the rooms and many items going missing, so doesn't feel "our room" anymore. The manager is always ready to listen to problems.
How likely would you be to recommend Hesslewood House Care Home? Neither Unlikely or Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home responded to this review on 06 Oct 2017:
Thank you, Patricia, for your comments about your recent experience at Hesslewood House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. Please don't hesitate to reach out to us if there's anything additional we can do for you. We are always happy to help and would welcome the opportunity to discuss your comments further. We look forward to your next visit. Take care!
Review submitted from a Postal Card by A W (Son of Resident) on Tuesday 12 September 2017. Relates to August 2017.
Good. My mother would recommend the home to anybody. Most of the staff are good with a couple of exceptions.
Once I was waiting 15 minutes before the front door was attended to. This needs looking at. However, everything else is satisfactory.
How likely would you be to recommend Hesslewood House Care Home? Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home responded to this review on 20 Sep 2017:
Thank you for sharing your recent experience at Hesslewood House Care Home. We really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do! We look forward to your next visit! Take care!
Review submitted from a Postal Card by Roland F (Husband of Resident) on Friday 8 September 2017. Relates to August 2017.
The staff are very pleasant and welcoming to me. They treat my wife very well and with dignity. They are very familiar with her needs as well as her liking for singing. The place is clean and tidy with pleasant grounds where I can take her out for a short walk in her wheelchair. I am very happy with the level of care she receives.
How likely would you be to recommend Hesslewood House Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home responded to this review on 08 Sep 2017:
Thank you, Roland, for your comments about your recent experience at Hesslewood House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted from a Postal Card by A D (Friend of Resident) on Friday 1 September 2017. Relates to August 2017.
I am an ex-resident and a regular visitor.
I really appreciate how well I was looked after as a resident.
Through the eyes of a visitor, I see the empathy and endearment shown by the staff.
It is said that laughter is the best medicine and to experience this with the residents is so uplifting - it's touching.
Singalongs are so rewarding, I consider myself so lucky to be a part of it.
How likely would you be to recommend Hesslewood House Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care Home responded to this review on 01 Sep 2017:
Thank you for your kind comments about your experience at Hesslewood House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of care when you were with us. We are so happy to hear that you still visit us regularly and get involved with our sing-alongs! You are part of our family here and we are so thankful for your kind words about our staff. It is very rewarding to have their efforts recognised. Have a fantastic day!
Review submitted from a Website Submission by Wendy (Daughter of Resident) on Monday 3 April 2017. Relates to April 2017.
On the whole, the staff are very caring but my complaint is about the lack of response to a resident when using the buzzer to call for help, particularly if the person is totally reliant on that service is unable to be independent. The response takes far too long, witnessing anywhere from 20 to 60 minutes. Clearly, the reason being for this issue is a lack of staffing; the staff themselves are very willing and able but the main issue is the repeated time anyone responds to a buzzer. Within the time it takes for someone to respond, anything could have happened. The worst incidence happened on the 1/4/17 when my relation was still in bed at 10.25am, not up, washed, dressed, no breakfast, no drink; this is unacceptable, does not reflect good practice and contravenes the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 10 - Dignity and Respect. I fear for others who may have suffered the same treatment and those to come in the future.
How likely would you be to recommend Hesslewood House Care Home? Likely
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Charlotte Jackson, Marketing Assistant at Hesslewood House Care Home responded to this review on 20 Apr 2017:
Thank you for submitting your review. I do hope our meeting and subsequent conversations have addressed the concerns you have raised. I would like to offer reassurance that the issues highlighted have been promptly addressed and we continue to monitor the situation.
Review submitted from a Website Submission by Jane M (Daughter of Resident) on Friday 4 November 2016. Relates to September 2016.
My father was in for Respite care for 2 weeks. Although he had a very nice room, we were disappointed that there were no activities taking place at all. He was in the Dementia Unit and although has memory problems and mild dementia, he had no-one to have a conversation with other than the staff. He was offered to sit in the day room and watch TV but he preferred to watch his own in his own room. Apart from meal times, he spent all the time on his own in his room with his TV. He had been told he would be in the care home side but there were no beds available. The idea was to see how he settled with the idea he may soon need permanent care, but he is adamant he does not want to return.
How likely would you be to recommend Hesslewood House Care Home? Unlikely
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Michelle Pepworth, Home Manager at Hesslewood House Care Home responded to this review on 17 Nov 2016:
Dear Jane,
Thank you for taking the time to review our care home. We appreciate all comments and feedback on the service we provide here.
I regret to hear that your experience with us hasn't been a more positive one and I will certainly look into the issues you have raised so we can hopefully resolve them.
I will be in touch to discuss everything in further detail.
Best wishes
Michelle Pepworth, Home Manager
Review submitted from a Postal Card by Mavis W (Resident) on Thursday 30 June 2016. Relates to June 2016.
Enjoy living here the karaoke is excellent as I love to sing. I like my room it's big, clean and colourful.
How likely would you be to recommend Hesslewood House Care Home? Likely
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Review submitted from a Postal Card by Christine P (Wife of Resident) on Thursday 30 June 2016. Relates to June 2016.
The way my husband has been looked after is excellent. His nursing care is far better than it was in hospital. The food has improved slightly after a few hiccups.
How likely would you be to recommend Hesslewood House Care Home? Likely
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Review submitted from a Postal Card by R C (Husband of Resident) on Thursday 28 January 2016. Relates to January 2016.
My wife was using the commode and the carer came into the room with her breakfast, she gave the food to my wife while she was still on the commode. Food was nearly always cold. Pressing the call button nearly always resulted in a long wait (shortage of staff).
How likely would you be to recommend Hesslewood House Care Home? Extremely Unlikely
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Michelle Pepworth, Home Manager at Hesslewood House Care Home responded to this review on 15 Feb 2016:
Hi there, thank you for taking the time to review Hesslewood House - we really appreciate all comments and feedback about the service provided here. I’m quite concerned about the issues you have raised in your review and will investigate this imminently. I’d like to talk further with you about this so I will be in touch to arrange a meeting if you feel necessary. Kind regards, Michelle Pepworth.
There are currently no awards/recognitions posted yet for Hesslewood House Care Home
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