Review from J P (Partner of Resident) published on 15 July 2020 Submitted via Postal Card • Report

Overall Experience

I have always found everyone at the care home to be very friendly, always happy to speak and answer any questions. They all show a lot of interest in the residents and respectful to all. Our family are quite happy with the care he receives. Also, very grateful to everyone at this awful time. Take care;

I am still shielding until August.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care HomeThank you for your comments about your recent experience at Hesslewood House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are pleased with the quality of our care. Take care.

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Review from Elizabeth L (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report

Overall Experience

My mum went into the home in May 2019 after breaking her hip initially for respite care. Despite her being 'difficult' in her early days there, the staff were always kind and patient with her. She is now a full-time resident after failing to get enough mobility back to return home (she is in her 80's).

She is settled, has a lovely room overlooking the parkland, is happy, mixes well and joins in the activities, albeit these have been curtailed due to Covid-19. It was a lovely gesture to have a drive-by both for the residents and relatives/friends, the joy on the residents faces expressed how happy they were. I cannot thank the staff enough for their commitment and care during this virus and also under 'normal' circumstances. Look forward to visiting once normal circumstances resume.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care HomeThank you, Elizabeth, for letting us know how we are doing at Hesslewood House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Angela D (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report

Overall Experience

My Dad has the early onset of dementia so at times, with his confusion, he has become stressed and wanting to come "home". He seems more settled now and has accepted where he now lives and I can honestly say he is quite happy there. The staff are kind and have a good banter with Dad which is what he

loves, he loves being cheeky and having a laugh with them. He likes helping out and the staff encourage this where safely possible. As a family, we do believe the staff try hard with Dad, especially around his personal hygiene. As a carer myself having worked in care homes I know from a personal level how difficult it can be to try to persuade a resident to have a regular shower. Perhaps a little more encouragement would be great from the staff, I know it's hard when dad may say no but with a bit of cheeky banter and time, I'm sure he would give in. I appreciate every effort made and other than that I feel dad is in the best place with caring staff that try hard in all they do.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care HomeThank you for letting us know how we are doing at Hesslewood House Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from Alison M (Wife of Resident) published on 19 June 2020 Submitted via Website • Report

Overall Experience

I am really grateful for the care that my husband is getting. I have always found the staff helpful, professional and willing to make every effort to make him comfortable. Although I haven’t been able to visit recently because of the restrictions, I have been able to talk to him on FaceTime, and this

has been because there has been someone able to help and make sure the phone is available. I was very impressed also with the way a Drive-through was organised, so we were able to visit our relatives outside at a safe distance.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care HomeThank you for letting us know how we are doing at Hesslewood House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Andrew P (Son of Resident) published on 19 June 2020 Submitted via Website • Report

Overall Experience

My mum has been in the home since September; it took her quite a while to settle and then came lockdown.
I have to say I think the staff have gone above and beyond the call of duty, level of care is excellent obviously during the lockdown period activities and entertainment are severely curtailed so

boredom does set in with the residents quickly, the isolation for the residence is kept to a minimum by the staff by doing drive-by viewings etc.
From my family's point of view, our mum has been in the home in her early stages of dementia has been a godsend for us all from a care point of view, and may I take this opportunity to convert our deepest gratitude to each and every member of the staff, thank you.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care HomeThank you for your wonderful feedback following your recent experience at our home. We are happy to learn it has been so positive. We appreciate you taking the time to let us know how we are doing. Take care.

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Review from Graham L (Father of Resident) published on 22 May 2020 Submitted via Website • Report

Overall Experience

They have been looking after my Daughter who has Huntington's disease for over 5 years now and nothing is too much trouble for them. She can be very difficult to look after at times and they never complain. Her best interests are always put first.
They treat her like family and my daughter has almost

from day one called it her home.
They are a wonderful group of very caring people and to the staff, I would like to say a very big thank you for the care you give to her.

Reply from Olivia Shields, Marketing Assistant at Hesslewood House Care HomeThank you, Graham, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from Lynn Y (Daughter of Resident) published on 28 December 2018 Submitted via Postal Card • Report

Overall Experience

My mum was a resident for over a year. She gradually went downhill to be bed bound and paralysed down one side.
In her final days of life, I sat by her bed 10 hours a day for 5 days. The staff were very sensitive to my emotions.
The staff were caring, attentive and took care of me as well as Mum.

I cannot thank them enough!
Her room was cleaned daily and she was clean, warm and dry.

Reply from Ronnie Cavanagh, Marketing at Hesslewood House Care HomeThank you Lynn for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Hesslewood House Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Hesslewood House did see some friendships flourish with both the Care team and residents. Thank you again Lynn, if there is anything more we can do please do not hesitate to reach out.

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Review from Roland Aubrey F (Husband of Resident) published on 27 June 2018 Submitted via Postal Card • Report

Overall Experience

All staff are very polite and kind to residents and are dressed very well.

Reply from Ronnie Cavanagh, Marketing at Hesslewood House Care HomeThank you, Roland, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hesslewood House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Karen H (Daughter of Resident) published on 22 June 2018 Submitted via Postal Card • Report

Overall Experience

Our father has lived in Hesslewood for just over two years. The care he has received has been excellent. We are confident that all his needs are met. Nutritionally and medically giving us peace of mind.

Reply from Ronnie Cavanagh, Marketing at Hesslewood House Care HomeThank you, Karen, for your comments about your recent experience at Hesslewood House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from S E (Resident) assisted by family/friend published on 1 December 2017 Submitted via Postal Card • Report

Overall Experience

So homely. Nice and comfortable.

It's nice to be where everyone knows my name.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care HomeThank you for taking the time to let us know what you think about Hesslewood House Care Home. We are pleased to hear you are enjoying life at our home! Have a wonderful day!

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Review from A S (Resident) assisted by family/friend published on 1 December 2017 Submitted via Postal Card • Report

Overall Experience

I feel safe and very well looked after. They're all good company.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care HomeThank you for sharing your recent experience with Hesslewood House Care Home. We are really pleased to hear you are enjoying life at our home. If there is anything more we can do please let us know. Have a wonderful day!

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Review from Patricia W (Wife of Resident) published on 6 October 2017 Submitted via Postal Card • Report

Overall Experience

I love the site and grounds of Hesslewood House and my husband's room is situated well to appreciate that. I find this form very hard to complete as individuals vary so much and one day can be happy and the next not so much, all due to staffing on the day. I am often quoted by some members of staff

as having "duty of care" but sometimes feel care is not just "duty" at heart. I was undecided about cleanliness, as the bathroom could be much improved. The security is poor now that there are residents wandering in and out of the rooms and many items going missing, so doesn't feel "our room" anymore. The manager is always ready to listen to problems.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care HomeThank you, Patricia, for your comments about your recent experience at Hesslewood House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. Please don't hesitate to reach out to us if there's anything additional we can do for you. We are always happy to help and would welcome the opportunity to discuss your comments further. We look forward to your next visit. Take care!

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Review from A W (Son of Resident) published on 20 September 2017 Submitted via Postal Card • Report

Overall Experience

Good. My mother would recommend the home to anybody. Most of the staff are good with a couple of exceptions.

Once I was waiting 15 minutes before the front door was attended to. This needs looking at. However, everything else is satisfactory.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care HomeThank you for sharing your recent experience at Hesslewood House Care Home. We really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do! We look forward to your next visit! Take care!

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Review from Roland F (Husband of Resident) published on 8 September 2017 Submitted via Postal Card • Report

Overall Experience

The staff are very pleasant and welcoming to me. They treat my wife very well and with dignity. They are very familiar with her needs as well as her liking for singing. The place is clean and tidy with pleasant grounds where I can take her out for a short walk in her wheelchair. I am very happy with

the level of care she receives.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care HomeThank you, Roland, for your comments about your recent experience at Hesslewood House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from A D (Friend of Resident) published on 4 September 2017 Submitted via Postal Card • Report

Overall Experience

I am an ex-resident and a regular visitor.
I really appreciate how well I was looked after as a resident.
Through the eyes of a visitor, I see the empathy and endearment shown by the staff.
It is said that laughter is the best medicine and to experience this with the residents is so uplifting - it's

touching.
Singalongs are so rewarding, I consider myself so lucky to be a part of it.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hesslewood House Care HomeThank you for your kind comments about your experience at Hesslewood House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of care when you were with us. We are so happy to hear that you still visit us regularly and get involved with our sing-alongs! You are part of our family here and we are so thankful for your kind words about our staff. It is very rewarding to have their efforts recognised. Have a fantastic day!

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Review from Wendy (Daughter of Resident) published on 20 April 2017 Submitted via Website • Report

Overall Experience

On the whole, the staff are very caring but my complaint is about the lack of response to a resident when using the buzzer to call for help, particularly if the person is totally reliant on that service is unable to be independent. The response takes far too long, witnessing anywhere from 20 to 60 minutes.

Clearly, the reason being for this issue is a lack of staffing; the staff themselves are very willing and able but the main issue is the repeated time anyone responds to a buzzer. Within the time it takes for someone to respond, anything could have happened. The worst incidence happened on the 1/4/17 when my relation was still in bed at 10.25am, not up, washed, dressed, no breakfast, no drink; this is unacceptable, does not reflect good practice and contravenes the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 10 - Dignity and Respect. I fear for others who may have suffered the same treatment and those to come in the future.

Reply from Charlotte Jackson, Marketing Assistant at Hesslewood House Care HomeThank you for submitting your review. I do hope our meeting and subsequent conversations have addressed the concerns you have raised. I would like to offer reassurance that the issues highlighted have been promptly addressed and we continue to monitor the situation.

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Review from Jane M (Daughter of Resident) published on 17 November 2016 Submitted via Website • Report

Overall Experience

My father was in for Respite care for 2 weeks. Although he had a very nice room, we were disappointed that there were no activities taking place at all. He was in the Dementia Unit and although has memory problems and mild dementia, he had no-one to have a conversation with other than the staff. He

was offered to sit in the day room and watch TV but he preferred to watch his own in his own room. Apart from meal times, he spent all the time on his own in his room with his TV. He had been told he would be in the care home side but there were no beds available. The idea was to see how he settled with the idea he may soon need permanent care, but he is adamant he does not want to return.

Reply from Michelle Pepworth, Home Manager at Hesslewood House Care HomeDear Jane,
Thank you for taking the time to review our care home. We appreciate all comments and feedback on the service we provide here.
I regret to hear that your experience with us hasn't been a more positive one and I will certainly look into the issues you have raised so we can hopefully resolve them.
I will be in touch to discuss everything in further detail.
Best wishes
Michelle Pepworth, Home Manager

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Review from Christine P (Wife of Resident) published on 1 July 2016 Submitted via Postal Card • Report

Overall Experience

The way my husband has been looked after is excellent. His nursing care is far better than it was in hospital. The food has improved slightly after a few hiccups.

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Review from Mavis W (Resident) published on 30 June 2016 Submitted via Postal Card • Report

Overall Experience

Enjoy living here the karaoke is excellent as I love to sing. I like my room it's big, clean and colourful.

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Review from R C (Husband of Resident) published on 15 February 2016 Submitted via Postal Card • Report

Overall Experience

My wife was using the commode and the carer came into the room with her breakfast, she gave the food to my wife while she was still on the commode. Food was nearly always cold. Pressing the call button nearly always resulted in a long wait (shortage of staff).

Reply from Michelle Pepworth, Home Manager at Hesslewood House Care HomeHi there, thank you for taking the time to review Hesslewood House - we really appreciate all comments and feedback about the service provided here. I’m quite concerned about the issues you have raised in your review and will investigate this imminently. I’d like to talk further with you about this so I will be in touch to arrange a meeting if you feel necessary. Kind regards, Michelle Pepworth.

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Hesslewood House Care Home Reviews (60)

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