Hesslewood House Care Home

She always enjoyed going to a local restaurant for meals and to know she can still see the peacocks is a great joy for us. She thinks of Hesslewood as her home now.

The staff nurse I spoke to last week about her was very understanding about her condition and needs and spent quite a long time talking to me. I felt reassured that my relative was in the best place possible.

Mum has been in Hesslewood House for six years and the whole family are very happy with her care. The staff are all wonderful with her as she has to be cared for in bed. If we gave any worries or concerns we know we can always speak with the manager. All staff are very approachable. Through these difficult times, they have kept us well informed of Mum's health. You have all been fantastic! THANK YOU!

No complaints at all.

Staff listen to what you have to say.

I have always found everyone at the care home to be very friendly, always happy to speak and answer any questions. They all show a lot of interest in the residents and respectful to all. Our family are quite happy with the care he receives. Also, very grateful to everyone at this awful time. Take care; I am still shielding until August.

My mum went into the home in May 2019 after breaking her hip initially for respite care. Despite her being 'difficult' in her early days there, the staff were always kind and patient with her. She is now a full-time resident after failing to get enough mobility back to return home (she is in her 80's). She is settled, has a lovely room overlooking the parkland, is happy, mixes well and joins in the activities, albeit these have been curtailed due to Covid-19. It was a lovely gesture to have a drive-by both for the residents and relatives/friends, the joy on the residents faces expressed how happy they were. I cannot thank the staff enough for their commitment and care during this virus and also under 'normal' circumstances. Look forward to visiting once normal circumstances resume.

My Dad has the early onset of dementia so at times, with his confusion, he has become stressed and wanting to come "home". He seems more settled now and has accepted where he now lives and I can honestly say he is quite happy there. The staff are kind and have a good banter with Dad which is what he loves, he loves being cheeky and having a laugh with them. He likes helping out and the staff encourage this where safely possible. As a family, we do believe the staff try hard with Dad, especially around his personal hygiene. As a carer myself having worked in care homes I know from a personal level how difficult it can be to try to persuade a resident to have a regular shower. Perhaps a little more encouragement would be great from the staff, I know it's hard when dad may say no but with a bit of cheeky banter and time, I'm sure he would give in. I appreciate every effort made and other than that I feel dad is in the best place with caring staff that try hard in all they do.

I am really grateful for the care that my husband is getting. I have always found the staff helpful, professional and willing to make every effort to make him comfortable. Although I haven’t been able to visit recently because of the restrictions, I have been able to talk to him on FaceTime, and this has been because there has been someone able to help and make sure the phone is available. I was very impressed also with the way a Drive-through was organised, so we were able to visit our relatives outside at a safe distance.

From my family's point of view, our mum has been in the home in her early stages of dementia has been a godsend for us all from a care point of view, and may I take this opportunity to convert our deepest gratitude to each and every member of the staff, thank you.

They are a wonderful group of very caring people and to the staff, I would like to say a very big thank you for the care you give to her.

Her room was cleaned daily and she was clean, warm and dry.

All staff are very polite and kind to residents and are dressed very well.

Our father has lived in Hesslewood for just over two years. The care he has received has been excellent. We are confident that all his needs are met. Nutritionally and medically giving us peace of mind.

So homely. Nice and comfortable.

It's nice to be where everyone knows my name.

I feel safe and very well looked after. They're all good company.

I love the site and grounds of Hesslewood House and my husband's room is situated well to appreciate that. I find this form very hard to complete as individuals vary so much and one day can be happy and the next not so much, all due to staffing on the day. I am often quoted by some members of staff as having "duty of care" but sometimes feel care is not just "duty" at heart. I was undecided about cleanliness, as the bathroom could be much improved. The security is poor now that there are residents wandering in and out of the rooms and many items going missing, so doesn't feel "our room" anymore. The manager is always ready to listen to problems.

Good. My mother would recommend the home to anybody. Most of the staff are good with a couple of exceptions.

Once I was waiting 15 minutes before the front door was attended to. This needs looking at. However, everything else is satisfactory.

The staff are very pleasant and welcoming to me. They treat my wife very well and with dignity. They are very familiar with her needs as well as her liking for singing. The place is clean and tidy with pleasant grounds where I can take her out for a short walk in her wheelchair. I am very happy with the level of care she receives.

Singalongs are so rewarding, I consider myself so lucky to be a part of it.