Hesslewood House Care Home

On the whole, the staff are very caring but my complaint is about the lack of response to a resident when using the buzzer to call for help, particularly if the person is totally reliant on that service is unable to be independent. The response takes far too long, witnessing anywhere from 20 to 60 minutes. Clearly, the reason being for this issue is a lack of staffing; the staff themselves are very willing and able but the main issue is the repeated time anyone responds to a buzzer. Within the time it takes for someone to respond, anything could have happened. The worst incidence happened on the 1/4/17 when my relation was still in bed at 10.25am, not up, washed, dressed, no breakfast, no drink; this is unacceptable, does not reflect good practice and contravenes the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 10 - Dignity and Respect. I fear for others who may have suffered the same treatment and those to come in the future.

My father was in for Respite care for 2 weeks. Although he had a very nice room, we were disappointed that there were no activities taking place at all. He was in the Dementia Unit and although has memory problems and mild dementia, he had no-one to have a conversation with other than the staff. He was offered to sit in the day room and watch TV but he preferred to watch his own in his own room. Apart from meal times, he spent all the time on his own in his room with his TV. He had been told he would be in the care home side but there were no beds available. The idea was to see how he settled with the idea he may soon need permanent care, but he is adamant he does not want to return.

The way my husband has been looked after is excellent. His nursing care is far better than it was in hospital. The food has improved slightly after a few hiccups.

Enjoy living here the karaoke is excellent as I love to sing. I like my room it's big, clean and colourful.

My wife was using the commode and the carer came into the room with her breakfast, she gave the food to my wife while she was still on the commode. Food was nearly always cold. Pressing the call button nearly always resulted in a long wait (shortage of staff).