Hesslewood House Care Home

Mum has been at Hesslewood House Care Home for over a year now and we couldn't have chosen a better place for her to live. The staff are the most amazing, caring, thoughtful people. Like a lot of families who have to make the tough decision to place their loved one into a care home, we were apprehensive but Hesslewood House has been such a good choice. Any doubts that lingered in the depths of our minds were allayed the day my sister walked into mum's room (the door was open) to find one of the staff sitting on her bed cuddling her and talking to her just as we would. This is the loving attitude of everyone at Hesslewood House. Mum's dementia means she can be difficult, sometimes very difficult but they reassure just like us somehow letting her harsh words go straight over their heads while we reel! No day is mundane, events (and there are many) are inconclusive of family and the atmosphere of normality is amazing, residents miss out on nothing. Supermarket trips, pub lunches, walks.

I cannot thank the staff at Hesslewood House for the caring and professional way that they have helped my Mum over the last week, from identifying a problem that was causing Mum upset and anxiety to finding a solution all within 2 days. Mum is now extremely settled and happy.

Thank you to everyone at Hesslewood for looking after my dear dad.

My mum (unfortunately now deceased) was in Hesslewood House Care Home for a year, she was a shy, reserved and private person, the care of all staff was second to none, the food was lovely. I occasionally had lunch with her. When she was at end of life again the staff were lovely and very accommodating, I was with her for her final few days and nothing was too much trouble, she was cared for with dignity and care to the very end. I highly recommend Hesslewood House from experience.

The room is lovely and clean, the food is really good and there is plenty of choices. The staff are lovely but I do think there should be more staff working there as sometimes they run off their feet, and for what the residents pay per week there should be enough staff to be able to go to hospital appointments etc. The staff that do work there are really friendly at all times.

Friendly, supportive staff. Very good care.

After visiting a couple of times, the staff have been friendly and helpful. My brother has been well looked after by the staff, they cater to all his needs and the home is lovely and clean.

Provides very creative activities, which are very varied and stimulating for residents.

Our church goes to Hesslewood House Care Home about every two months to hold a service for the residents. The residents are always keen to join in and it is great to see the staff encouraging them to do so. The staff and residents are always so welcoming to us and look forward to our visits. The residents we meet are always friendly and it is easy to see that the staff really care for the residents.

Really difficult to make the decision to move Mum to care home, but since moving to Hesslewood mum has improved with her memory and is very happy. All the staff are so kind and caring and do everything they can to make Mum feel comfortable and happy. My family and I have also felt really supported and informed about Mum's care and welcomed to the Hesslewood family. Have recommended to others who are considering move to care home.

I have been in Hesslewood House Care Home for approx one year and enjoyed it immensely, considering my condition. Everybody works together with a constant target of improvement! Activities are important to me; this avoids boredom and helps keep my mind active - regular meetings with staff and patients are very important.

It is a wonderful experience to be here. The place itself is like a holiday hotel. The staff are fantastic and so helpful. Everyone here is so polite and friendly. My room is kept spotless and tidy. Anything I want, I've just got to ask. The place itself and surrounding gardens are just beautiful and well-maintained.

When my wife came into Hesslewood I was dubious and concerned as to how she would settle. After nearly two years of residence, I can confirm that my worries were completely unjustified. She settled in immediately and the staff have expressed to me how well she is liked and loved. Although she cannot speak she understands me very well and she is very happy with the care that she has and I could not wish for better.

My sister arrived in the home and I was concerned that she would not settle, however our fears were unfounded as she settled straight away as far as we were concerned. The staff are always friendly and helpful and it’s a pleasure to visit.

Experience has been good and the staff are caring and friendly. They keep me informed.

I see on a daily basis how hard staff work. I and my family are so grateful for their care of my mum. Especially during the horrendous time they have all been through. I'm very grateful for all their sacrifices on our behalf. Mum says how kind they are to her. Can't ask for more than that.

Thanks to everyone at Hesslewood House Care Home.

It was difficult for me to get Hesslewood but this is the best home and was what I wanted for my mother. She isn't the easiest of ladies and she blames me for everything but with the help and support of staff she has settled and got used to it and made friends, she now joins in with activities which over the last year I have watched on the internet facebook page. Over covid, the home has gone the extra mile. I have been treated with dignity, caring and sense of humour and constant updates about my mom.

Overall been really happy with this home for my dad. It's always clean and tidy, and the staff are always really nice and friendly. Whenever I've spoken to one of the night staff, they don't always seem to know what's going on. I think they organise a lot of activities within the home, but not always many going out (pre-Covid).

My mum has been in the home for end of life care. In the 8 days she was alive the nursing staff were excellent.