Riverhead Hall

Beechwood Lane, Driffield YO25 6NU
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9.9 52 Reviews
  • Riverhead Hall, Driffield
Riverhead Hall is a luxury residential care home, set in Driffield, East Yorkshire. The care home is situated in a secluded area on the banks of the Driffield Canal. Their 45 bedroom suites are designed to give residents luxury, privacy and independence.

At Riverhead Hall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process. So come and visit Riverhead Hall, and discover your kind of home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in charge

  • Nicky Holbrey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (48)

Riverhead Hall Reviews (52)

9.9

Riverhead Hall has a Review Score of 9.9 (9.929) out of 10, based on 20 reviews in the last 2 years.
Over all time Riverhead Hall has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Riverhead Hall
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Review from Sally I (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were all very emotional, having to put Dad in a care home. Dad has dementia. From the first time we had a meeting with the manager, we were made to feel welcome. When Dad went into Riverhead Hall everyone made Dad and me, my sister and Mum feel welcome. Everyone is so dedicated to their
job. Dad has been in 6.5 weeks now, I ring on days I cannot get to visit and it's never a problem for whoever answers the call, they are always available to give me an update on Dad. If he isn't feeling well, someone will call and make sure we are aware of what is happening. As a family, we feel part of a bigger family now as not only do they all do an amazing job of caring for Dad but they have shown compassion to us all when we have struggled with the transition of Dad settling in and we are so grateful of all the dedication and hard work they all do with a smile on their faces. Thank you to everyone who helps make our dad feel part of his new home in Riverhead Hall.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you so much for taking the time to share your experience with us at Riverhead Hall. Placing a loved one in a care home is never an easy decision, especially when dealing with dementia but it's lovely to hear that your dad has found a new home with us at Riverhead Hall and that you all feel a sense of belonging within our community. We will make sure to pass on your kind words to the rest of the team at Riverhead as I'm sure they will be much appreciated.

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Review from Angie E (Daughter of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for my mother at the end of her life has been unbelievably loving and thoughtful. The staff are a complete delight and treated her with the utmost kindness, dignity and love. Cannot recommend highly enough. Thank you all.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for the kind words, Angie - it's lovely to hear that the care and our team here at Riverhead Hall have been so thoughtful and caring for your mother. We will pass on your message to the rest of the team, they will be touched by your kind feedback.

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Review from S S (Daughter of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the 3rd time my father has been to stay at Riverhead Hall. Each time he received excellent care, from each and every member of staff who he came into contact with. I personally want to thank the Manager for having such a good team, who go above and beyond their remit, to make the residents feel
loved and part of a big family. I would recommend this care home to anyone wanting that bit of TLC, because you will certainly receive it.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for the lovely review! It is so good to hear that your father has had such a great experience at Riverhead Hall each time he has been with us. Our team will be thrilled to read your kind words, we will pass your message on to them.

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Review from Jo H (Daughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mum and I cannot fault Riverhead Hall for giving us 100-percent peace of mind in knowing that mum is getting the best care possible, especially through these difficult times. Thank you to all concerned.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for the kind words, it is so great to hear that Riverhead is providing you with peace of mind and great care for your mum. This will be encouraging to our hard-working team, so I will pass on your message to the rest of the staff.

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Review from Zoe M (Daughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care my mother continues to receive at Riverhead Hall. All the staff are friendly and helpful and really seem to care about the residents. It feels like a little family. The rooms are fresh and clean.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

It's lovely to hear your mother is happy with us - the staff do indeed create a little family within the home, and they will be so encouraged to hear that their work is seen and appreciated, we will pass on your kind message to the team.

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Review from J F (Granddaughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has lived at Riverhead Hall for around five years and I would not want her to be in any other care home. Riverhead Hall is lovely, the staff are all very helpful and friendly and most importantly my grandma is happy there. They have a lifestyle coordinator who provides lots of activities
and my grandma loves to join in. The home itself is lovely and clean and grandma's room is always immaculate. Riverhead Hall is set on beautiful grounds and my grandma loves to spend time in the garden chatting with other residents. I can recommend this home to anyone.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

It makes our whole team so happy to know your grandma is happy at Riverhead Hall. From activities to the grounds and gardens, to care itself - we want to make sure we cater to each and every individual to make sure they are having a lovely time with us.

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Review from G S (Daughter of Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum has recently moved into this home following the closure of the one she has been in for three years. The overall feel of 'Riverhead' is much more appealing on so many levels. Mum is clearly more comfortable even though she is unable to make any responses to her surroundings. (It is not possible
to comment on food, facilities, etc, as she is unable to participate).
Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for your feedback - we are glad to hear your mum is comfortable at Riverhead, as our team is always working incredibly hard to accommodate the care they give to each and every resident, taking in mind their personal and medical needs.

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Review from Jayne B (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Greeted at the door PPE given. Room clean and odour free. Mother clean and comfortable.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for your message - we try to make sure our residents are feeling well and are safe at all times, so it's nice to see that being noticed.

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Review from James M (Husband of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, clean, good food, great friendly staff and very welcoming.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Riverhead Hall

Thank you for your lovely review of Riverhead Hall - we will pass on your kind words to the rest of the team.

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Review from Carol B (Daughter of Resident) published on 30 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an extremely difficult year for the family, Mum was admitted to Riverhead Hall with later stages of vascular dementia. The staff from the onset have been wonderful and helped us cope with this traumatic time. Nothing has been too much trouble and I have found everyone to be professional, attentive
and loving. Mum is settling in and always looks well presented and has quickly bonded with staff members.
We are always kept updated and are encouraged to visit as often as we like. On our visits, we are given tea and biscuits in the wonderful garden. They are able to provide a level of ongoing care and dignity that we sadly could not provide as Mum's condition worsens. I cannot thank them enough for their kindness.
Reply from Isobel Moran, Marketing Co-ordinator at Riverhead Hall

Thank you so much for your lovely review – it is very much appreciated. I will pass your feedback onto our team, and we look forward to you visiting again soon.

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Review from Jodie M (Granddaughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a horrible few months in hospital after a major stroke, my Grandma spent some weeks in Riverhead for respite before returning home. All of the staff were so welcoming and accomodating for both her and all of our family. They allowed us to visit daily (whilst abiding by Covid guidelines) which
really helped to lift all of our spirits after having spent so long apart. The communication was fantastic and they were always available to answer any queries and put our minds at ease. The staff brought my Grandma on tremendously both physically and mentally - the change in just 6 weeks was phenomenal. We cannot thank them enough!
Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you so much for your lovely review of Riverhead Hall! I will pass your comments onto the team.

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Review from Susan C (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in Riverhead Hall this month for respite care. The care she received was second to none. The staff are so caring and nothing is too much trouble day or night. Mum was treated with kindness and respect from the minute she went in, to coming home. I would not hesitate to leave mum with these wonderful
staff again knowing all her needs would be met.
Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you so much for your lovely review of Riverhead Hall! I will pass your comments onto the team.

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Review from Diane G (Daughter of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dear dad has now been living at Riverhead Hall for over 4 years. Obviously, the last 12 months have been very difficult for all of us, but it has given me great peace of mind that Dad has been well looked after by the amazing staff at the Care Home and for that, I cannot thank the staff enough. It
has recently been a delight to see them all again whilst visiting Dad face to face at last; it feels like I am a part of their "family" as much as Dad is. I also find the managers extremely approachable and eager to listen to any concerns I might have had. The current renovations and decoration are making the whole place feel very comfortable and loved once more. He may not say it often, but I know that Dad has the same opinion as myself and is happy living in Riverhead Hall Care Home.
Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you for your lovely review of Riverhead Hall. We are thrilled your dad is happy with us.

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Review from Robert F (Son of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Riverhead Hall for about four years. The care that she has received during this time has been exceptional, especially during the Covid-19 lockdown. All of the staff are always very helpful, but more importantly very kind and caring.
Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you for your lovely review of Riverhead Hall. We are so pleased your mum is happy with us!

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Review from Cathy S (Daughter of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In December 2020 my mum caught Covid 19. She became very poorly very quickly and spent the following few months struggling through the dreadful effects the virus had on her and went from being a pretty active 90-year-old to struggling for her life, bedridden and sleeping most of the time. The staff
of Riverhead Hall, both carers and managers, who have been mum's second family since moving into the home in August of 2019, through their dedication, devotion and selflessness in the face of this horrid virus, brought her through. She is now up and about, enjoying the lovely food and in-house entertainment. She likes her room which is very comfortable and more than anything she likes the carers who take care of her 24/7. Mum is recovering well and although not back to how she was before Covid, she is well on her way. My family and I cannot thank all concerned at Riverhead Hall enough.
Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you so much for your lovely review of Riverhead Hall! I will pass your comments onto the team.

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Review from Pamela (Daughter of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have always found the staff very helpful and friendly and we are very pleased with the way they look after my Mother and all the other residents. Over the last year during covid, they have gone out of their way to keep all the residents happy, well and entertained as relatives have
not been able to visit. My mother has always seemed to be happy while she has been living at the care home and she is always clean and well-fed. All in all very happy with the way things are run.
Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you for the lovely review of Riverhead Hall. I will pass your comments onto the team.

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Review from Lillian Anne S (Daughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the care excellent for my relative, nothing is too much trouble even in these stressful times. Plenty of activities going on for the residents, very nice meals, drinks when requested. I find the staff very helpful and courteous at all times. The rooms are kept to a good standard
and never smell anything but sweet. I would recommend Riverhead Hall with no qualms to anyone. Lots of nice space outside for relaxing and visiting including a pod for wet days.
Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you for your lovely review of Riverhead Hall. We are so pleased your relative is happy with us.

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Review from Emma D (Daughter-in-law of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had involvement with care homes for several decades professionally and personally with several family members. My mother and late father-in-law have both been residents in Riverhead Hall for over a year. The care provided has been exceptional. The staff are professional, caring, compassionate
to both residents, family and friends visiting. Nothing could be too much trouble for them. They show respect and dignity at all times. They have risen to the challenges of the covid-19 restrictions admirably and should congratulate themselves. We can't thank them enough.
Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you so much for your lovely review of Riverhead Hall. I will pass your comments onto the team.

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Review from N L (Daughter of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent administration. Very warm welcome on arrival with a surprise picnic tea. COVID restrictions are understandably tight but consistent and fair in the circumstances. Communication between staff, residents and relatives is first class. Management and staff are always extremely helpful and nothing
seems too much trouble.
Reply from Charlotte Frankland, Marketing Executive at Riverhead Hall

Thank you for your lovely review of Riverhead Hall. I will pass your comments onto the team.

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Review from A P (Husband of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent care home situated in pleasant countryside at the edge of Driffield. Good access. Everywhere is clean, bright, well-decorated with roomy wide corridors. On entering there is a happy, welcoming atmosphere. Visitors can enter at any time and residents have access to numerous daily activities.
Has a large airy dining room and lovely gardens.
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Riverhead Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Riverhead Hall is calculated as follows: ( (224 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 240 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverhead Hall is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Nicky

Nicky Holbrey

Job Title: Home Manager Joined: 2020

Nicky has over 20 years of experience in the care sector. She joined Wellburn Care Homes in 2020 as Manager of Riverhead Hall.


Qualifications:
NVQ Level 2 & 5
Dementia Level 2
Mental Health Level 2
Diabetes Level 2
Safeguarding Level 3
End of Life Care Level 2
Safe Handling of Medication Level 2
Equality and Diversity Level 2

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Sarah Jane Freeney

Job Title: Deputy Manager Joined: 2018

Sarah's career with Wellburn Care Homes has spanned over four years, marked by a steady progression of promotions and a commitment to professional development. Her journey began as a Care Assistant at Riverhead Hall in August 2018, before being promoted to Team Leader just a year later. Since then, as of March 2023, Sarah was promoted to Deputy Manager.


Qualifications:
- 2 NVQ Health and Social Care
- Level 5 NVQ Health and Social Care

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