Riverhead Hall

Beechwood Lane, Driffield YO25 6NU
Review Us
9.9 52 Reviews
  • Riverhead Hall, Driffield
Riverhead Hall is a luxury residential care home, set in Driffield, East Yorkshire. The care home is situated in a secluded area on the banks of the Driffield Canal. Their 45 bedroom suites are designed to give residents luxury, privacy and independence.

At Riverhead Hall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process. So come and visit Riverhead Hall, and discover your kind of home.
Show Riverhead Hall on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in charge

  • Nicky Holbrey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (48)

Riverhead Hall Reviews (52)

9.9

Riverhead Hall has a Review Score of 9.9 (9.929) out of 10, based on 20 reviews in the last 2 years.
Over all time Riverhead Hall has 52 reviews.

Overall Experience
  • 46
  • 6
  • 0
  • 0
  • 0
Date Published
  • 52
  • 7
  • 8
  • 20
  • 32
Reviewer Connection to Riverhead Hall
  • 28
  • 7
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 52, showing 41-52
Review from L G (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were friendly, attentive and professional. Food was good and plentiful and if mum wanted to go "off-menu", staff would do everything to get her what she fancied.
My mother received palliative care and died at Riverhead Hall. Along with superb district nurser support, staff enabled my mum
to have a peaceful, almost pain-free, dignified death.
She felt cared for and "special". She was treated as an individual. I felt there was a very positive culture.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephanie H (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into Riverhead Hall initially for respite care after a spell in hospital, all the staff were very welcoming. Mum wasn't eating so the staff tried to tempt her with various foods. Mum also didn't want to leave her room so staff regularly checked on her and took the time to chat which she enjoyed.
Mum went back into hospital and returned to Riverhead Hall for end of life care. All the staff were caring, kind and did everything they could to make her comfortable. Mum herself said she couldn't be in a better place. One staff member brought in her little boy, mum loves this. Mum received excellent care and all the staff were competent, friendly, caring and kind. This was very reassuring for us as a family to know she ended her days being so well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Irene H (Friend of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In this difficult time for my friend and also for me, all the staff were wonderful and also helpful. They all helped my friend in the last time of his life and gave me the strength to support him. Thanks to all of them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion C (Wife of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with Riverhead Hall and hope that they will have a room for me in a year or two when I need it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn N (Wife of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are patient and caring. I feel he is safe. Good atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie-Anne B (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I think the level of care is good, however, I sometimes witness my mum having to wait long periods of time for a carer to attend to her needs. I think this is due to the ratio of staff to residents. I also think the meals are not of a good standard. Before mum would usually eat all that was
for tea, this not the case now, she rarely eats a full meal!
Reply from Wellburn Care Homes, Marketing Executive at Riverhead Hall

I would like to thank you for the comments received. It is our usual practice to review staffing levels on a monthly basis, however, based on your feedback I will arrange to discuss these levels with the home manager.


We have not received any other negative feedback around the meals but would encourage you to discuss this with the home manager so that a solution can be found.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vicky S (Daughter-in-law of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I have visited the home the staff have always taken time to update myself and husband on the care of my Father in law. My Father in law always looks very well presented and I feel all the staff have all built a good relationship with him which I feel is very important. My Father in law always
comments about the lovely food, cakes and tea served throughout the day and there is a wide variety of entertainment put on throughout the week, from singers to owl handlers, something to suit everyone. All my Father in laws medical/ health needs are met promptly and health needs are met very swiftly when required. The home always appears very clean and welcoming, the staff and management are very professional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn N (Wife of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since entering the care home in Jan of this year, my husband has gradually settled in and the staff now report that he is responding well to his change in circumstances. I am impressed with the patience and kindness of the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret J (Friend of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Resident has been to Riverhead on two previous occasions when on respite. During these two stays we realise that this care home would be our preferred home should we need full-time care. This time has now arrived and we are so pleased, happy and reassured that the person who is very dear to us is in
this lovely caring friendly environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter S (Son of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Riverhead Hall for over two years. The home is located in a beautiful garden setting, which is well maintained and tended on a regular basis. Sitting in his chair in the lounge, my father is able to view the garden and often comments on the roses (he used to be a keen
gardener) and the wildlife that visits. He can also view the garden from his room, which is light, airy and always clean, on the first floor.
Meal times are always looked forward to and my father has often said that he enjoys the food provided. His clothes are kept clean and he is usually smartly but comfortably dressed when I visit.
My father is well looked after by the attentive staff in a friendly, safe environment and he has come to regard Riverhead Hall as ‘home’.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher S (Son of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in this care home for almost a year and I can't recommend it enough. The staff and home are exceptional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy D (Daughter of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and husband have lived at this care home for over two years. I have been very impressed with the work of all the staff.
They are a dedicated team of workers and show a total commitment to ensuring the comfort and well being of the residents.
Catering is of a high standard offering healthy
food presented very well.
Laundering is immaculate.
There is a very happy atmosphere in the home due of course to the dedication of all the staff.
For residents who are able to, there are many and varied activities and outings for the residents.
An outstanding care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Riverhead Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Riverhead Hall is calculated as follows: ( (224 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 240 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverhead Hall is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (2)

Nicky

Nicky Holbrey

Job Title: Home Manager Joined: 2020

Nicky has over 20 years of experience in the care sector. She joined Wellburn Care Homes in 2020 as Manager of Riverhead Hall.


Qualifications:
NVQ Level 2 & 5
Dementia Level 2
Mental Health Level 2
Diabetes Level 2
Safeguarding Level 3
End of Life Care Level 2
Safe Handling of Medication Level 2
Equality and Diversity Level 2

No image found

Sarah Jane Freeney

Job Title: Deputy Manager Joined: 2018

Sarah's career with Wellburn Care Homes has spanned over four years, marked by a steady progression of promotions and a commitment to professional development. Her journey began as a Care Assistant at Riverhead Hall in August 2018, before being promoted to Team Leader just a year later. Since then, as of March 2023, Sarah was promoted to Deputy Manager.


Qualifications:
- 2 NVQ Health and Social Care
- Level 5 NVQ Health and Social Care

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverhead Hall to verify any information. View our terms and conditions. Riverhead Hall has an Enhanced Service - more info.