Riverhead Hall

Beechwood Lane, Driffield YO25 6NU
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Top 20 carehome certificate
9.9 57 Reviews
  • Riverhead Hall, Driffield
Riverhead Hall is a luxury residential care home, set in Driffield, East Yorkshire. The care home is situated in a secluded area on the banks of the Driffield Canal. Their 45 bedroom suites are designed to give residents luxury, privacy and independence.

At Riverhead Hall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process. So come and visit Riverhead Hall, and discover your kind of home.
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Care Provided by Riverhead Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1190 – £1320
  • Self-Funded Residential Dementia Care: £1190 – £1320
  • RESPITE Self-Funded Residential Care: £1190 – £1320
  • RESPITE Self-Funded Residential Dementia Care: £1190 – £1320

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

These prices are only a guideline, please contact Riverhead Hall to find out the exact price for your requirements.

Contact Riverhead Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Riverhead Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicky Holbrey (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (48)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site.

Riverhead Hall Reviews (57)

9.9

Riverhead Hall has a Review Score of 9.9 (9.948) out of 10, based on 24 reviews in the last 2 years.
Over all time Riverhead Hall has 57 reviews.

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Date Published
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Reviewer Connection to Riverhead Hall
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Total of 57, showing 41-57
Review from Pamela (Daughter of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have always found the staff very helpful and friendly and we are very pleased with the way they look after my Mother and all the other residents. Over the last year during covid, they have gone out of their way to keep all the residents happy, well and entertained as relatives have
not been able to visit. My mother has always seemed to be happy while she has been living at the care home and she is always clean and well-fed. All in all very happy with the way things are run.
Reply from Charlotte Frankland, Marketing Executive at Riverhead HallThank you for the lovely review of Riverhead Hall. I will pass your comments onto the team.
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Review from Lillian Anne S (Daughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the care excellent for my relative, nothing is too much trouble even in these stressful times. Plenty of activities going on for the residents, very nice meals, drinks when requested. I find the staff very helpful and courteous at all times. The rooms are kept to a good standard
and never smell anything but sweet. I would recommend Riverhead Hall with no qualms to anyone. Lots of nice space outside for relaxing and visiting including a pod for wet days.
Reply from Charlotte Frankland, Marketing Executive at Riverhead HallThank you for your lovely review of Riverhead Hall. We are so pleased your relative is happy with us.
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Review from Emma D (Daughter-in-law of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had involvement with care homes for several decades professionally and personally with several family members. My mother and late father-in-law have both been residents in Riverhead Hall for over a year. The care provided has been exceptional. The staff are professional, caring, compassionate
to both residents, family and friends visiting. Nothing could be too much trouble for them. They show respect and dignity at all times. They have risen to the challenges of the covid-19 restrictions admirably and should congratulate themselves. We can't thank them enough.
Reply from Charlotte Frankland, Marketing Executive at Riverhead HallThank you so much for your lovely review of Riverhead Hall. I will pass your comments onto the team.
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Review from N L (Daughter of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent administration. Very warm welcome on arrival with a surprise picnic tea. COVID restrictions are understandably tight but consistent and fair in the circumstances. Communication between staff, residents and relatives is first class. Management and staff are always extremely helpful and nothing
seems too much trouble.
Reply from Charlotte Frankland, Marketing Executive at Riverhead HallThank you for your lovely review of Riverhead Hall. I will pass your comments onto the team.
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Review from A P (Husband of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent care home situated in pleasant countryside at the edge of Driffield. Good access. Everywhere is clean, bright, well-decorated with roomy wide corridors. On entering there is a happy, welcoming atmosphere. Visitors can enter at any time and residents have access to numerous daily activities.
Has a large airy dining room and lovely gardens.
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Review from L G (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were friendly, attentive and professional. Food was good and plentiful and if mum wanted to go "off-menu", staff would do everything to get her what she fancied.
My mother received palliative care and died at Riverhead Hall. Along with superb district nurser support, staff enabled my mum
to have a peaceful, almost pain-free, dignified death.
She felt cared for and "special". She was treated as an individual. I felt there was a very positive culture.
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Review from Stephanie H (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into Riverhead Hall initially for respite care after a spell in hospital, all the staff were very welcoming. Mum wasn't eating so the staff tried to tempt her with various foods. Mum also didn't want to leave her room so staff regularly checked on her and took the time to chat which she enjoyed.
Mum went back into hospital and returned to Riverhead Hall for end of life care. All the staff were caring, kind and did everything they could to make her comfortable. Mum herself said she couldn't be in a better place. One staff member brought in her little boy, mum loves this. Mum received excellent care and all the staff were competent, friendly, caring and kind. This was very reassuring for us as a family to know she ended her days being so well cared for.
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Review from Irene H (Friend of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In this difficult time for my friend and also for me, all the staff were wonderful and also helpful. They all helped my friend in the last time of his life and gave me the strength to support him. Thanks to all of them.
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Review from Marion C (Wife of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with Riverhead Hall and hope that they will have a room for me in a year or two when I need it.
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Review from Carolyn N (Wife of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are patient and caring. I feel he is safe. Good atmosphere.
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Review from Julie-Anne B (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I think the level of care is good, however, I sometimes witness my mum having to wait long periods of time for a carer to attend to her needs. I think this is due to the ratio of staff to residents. I also think the meals are not of a good standard. Before mum would usually eat all that was
for tea, this not the case now, she rarely eats a full meal!
Reply from Wellburn Care Homes, Marketing Executive at Riverhead HallI would like to thank you for the comments received. It is our usual practice to review staffing levels on a monthly basis, however, based on your feedback I will arrange to discuss these levels with the home manager.

We have not received any other negative feedback around the meals but would encourage you to discuss this with the home manager so that a solution can be found.
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Review from Vicky S (Daughter-in-law of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I have visited the home the staff have always taken time to update myself and husband on the care of my Father in law. My Father in law always looks very well presented and I feel all the staff have all built a good relationship with him which I feel is very important. My Father in law always
comments about the lovely food, cakes and tea served throughout the day and there is a wide variety of entertainment put on throughout the week, from singers to owl handlers, something to suit everyone. All my Father in laws medical/ health needs are met promptly and health needs are met very swiftly when required. The home always appears very clean and welcoming, the staff and management are very professional.
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Review from Carolyn N (Wife of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since entering the care home in Jan of this year, my husband has gradually settled in and the staff now report that he is responding well to his change in circumstances. I am impressed with the patience and kindness of the staff.
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Review from Margaret J (Friend of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Resident has been to Riverhead on two previous occasions when on respite. During these two stays we realise that this care home would be our preferred home should we need full-time care. This time has now arrived and we are so pleased, happy and reassured that the person who is very dear to us is in
this lovely caring friendly environment.
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Review from Peter S (Son of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Riverhead Hall for over two years. The home is located in a beautiful garden setting, which is well maintained and tended on a regular basis. Sitting in his chair in the lounge, my father is able to view the garden and often comments on the roses (he used to be a keen
gardener) and the wildlife that visits. He can also view the garden from his room, which is light, airy and always clean, on the first floor.
Meal times are always looked forward to and my father has often said that he enjoys the food provided. His clothes are kept clean and he is usually smartly but comfortably dressed when I visit.
My father is well looked after by the attentive staff in a friendly, safe environment and he has come to regard Riverhead Hall as ‘home’.
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Review from Christopher S (Son of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in this care home for almost a year and I can't recommend it enough. The staff and home are exceptional.
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Review from Wendy D (Daughter of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and husband have lived at this care home for over two years. I have been very impressed with the work of all the staff.
They are a dedicated team of workers and show a total commitment to ensuring the comfort and well being of the residents.
Catering is of a high standard offering healthy
food presented very well.
Laundering is immaculate.
There is a very happy atmosphere in the home due of course to the dedication of all the staff.
For residents who are able to, there are many and varied activities and outings for the residents.
An outstanding care home.
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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Riverhead Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Riverhead Hall is calculated as follows: ( (274 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 288 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverhead Hall is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Nicky

Nicky Holbrey

Job Title: Home Manager Joined: 2020

Nicky has over 20 years of experience in the care sector. She joined Wellburn Care Homes in 2020 as Manager of Riverhead Hall.


Qualifications:
NVQ Level 2 & 5
Dementia Level 2
Mental Health Level 2
Diabetes Level 2
Safeguarding Level 3
End of Life Care Level 2
Safe Handling of Medication Level 2
Equality and Diversity Level 2

Kelly

Kelly Noy

Job Title: Deputy Manager Joined: 2022

Kelly started her career in care around nine years ago, and has worked for Wellburn Care for over three years. She has worked her way up from Care Assistant to Deputy Manager. Kelly is passionate about ensuring that residents receive excellent, person-centred care.  She is very focused and dedicated and strives to be the best version of herself, with her residents at the heart of everything she does.


Qualifications:
- Level 2 NVQ Health and Social Care
- Currently working towards Level 3 NVQ Health and Social Care

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