Barchester Castle Park Care Home

Noddle Hill Way, Hull HU7 4FG
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9.7 35 Reviews
  • Barchester Castle Park Care Home, Hull
Situated on the eastern side of the city, Castle Park is a purpose built home surrounded by pleasant gardens with wheelchair access. They are within a short distance to local shopping areas, nature walks and local villages.

Castle Park has a vibrant atmosphere and enables service users to live life with choice and dignity.
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Care Provided

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 27 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Wendy Sugden (Manager)

Local Authority / Social Services

Admission Criteria

  • Young Complex Care, Under 65 years of age
  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998
  • Number of floors: 1

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (0)

Parking

  • Onsite parking, 4 dedicated Disabled parking spaces.

Barchester Castle Park Care Home Reviews (35)

9.7

Barchester Castle Park Care Home has a Review Score of 9.7 (9.729) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Castle Park Care Home has 35 reviews.

Overall Experience
  • 25
  • 9
  • 1
  • 0
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Date Published
  • 35
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  • 24
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Reviewer Connection to Barchester Castle Park Care Home
  • 8
  • 7
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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  • 1
  • 1
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Total of 35, showing 1-20
Review from Angie A (Wife of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting Castle park for several years now and the support for my husband has been excellent. The staff always make me feel welcome and there is a homely feel. The staff are very hard working, professional, caring and most of all fun.
There is always activities such as celebrating sporting
events, Pride, DDay and lots more. Also lots of quizzes, baking and crafts.
My husband is always smiling and this is due to the staff and their care.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this beautiful review, the team will appreciate this. Your Husband is a pleasure to support.

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Review from Mike D (Father of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter is a long term resident who has enjoyed excellent care to meet her challenging needs over a number of years. She is treated with respect and enjoys interacting with the care team whenever possible. This year has seen a downturn in her condition making communication difficult for her, but
the team has adapted quickly to this new norm. Overall, I have been impressed by the level of care provided, my daughter feels safe and happy here and I have peace of mind knowing that she is being looked after by the best care team in the local area
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review. Your daughter has certainly hit some challenges but she does so with her lovely smile.

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Review from Elsie G (Mother of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Im satified of the care that my son gets at Castle Park
lovely atmosphere, staff are very good and caring to all.
Entertainment + Activities are great.
Nothing is ever too much trouble.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this amazing review. Its lovely seeing you all every day.

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Review from C S (Aunt of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Castle Park is really nice place all staff look after my nephew well.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this review, your nephew is one special person and makes us all smile.

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Review from J W (Grandmother of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has taken time for him to settle. His mental capacity has been respected therefore we feel has has not always taken advice . We hope that his medication review will help with pain reduction and he will attempt to do more for himself.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this review, Your loved one has certainly made his presence known in the service and really settled in well. and working with him we hope he continues to thrive in his rehabilitation.

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Review from Trevor M (Power of Attorney of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The resident who lives at Castle Park Hull loves her place and the carers within she's treated with respect and enjoyed been part of the community
The resident has difficult needs and can be a handful but never complains
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review, its lovely having this lady with us, she has really settled in very well.

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Review from Elizabeth S (Mother of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the level of care my son has received at Castle Park, initially as a respite user and now as a permanent resident. He has a complex condition and struggles with communication but every effort is made to engage him in activities and to make him feel safe. He is very happy
there.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this review. Your son has really settled in and seems to be thoroughly enjoying the different activities we offer. He always has that lovely smile on his face.

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Review from Chris L (Father of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided by Castle Park in looking after my son has been of the highest standard.
Communication between Care Home and family has been regular and informative and it is clear that a wide range of activities are arranged for the residents.
Specific requests are dealt with speedily and through
regular contact with the Care staff it is clear tat the Home has a caring ethos.
Facilities at the Home have recently been improved through a capital expenditure programme which should enhance the day to day life of the residents.
From occasional personal observations meals appear to be varied and nutritious with Carers often doing personal shopping for the residents.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review it is very appreciated. Your son certainly seems to enjoy the new updated communal areas.

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Review from Stephen J (Friend of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friendmcontinues to receive excellent care from all of the staff. My friend is a long-term resident (over 30 years now) and soon lets me know if standards have dropped in any aspect of his care.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this review, it is appreciated. We agree, after all those years caring for him we know him very well but wouldn't have him any other way.

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Review from R C (Husband of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall care for my wife really reassures me, I struggled not visiting,but, after a very short space of time, identified that the staff,REALLY DO CARE, about everyone. I don't gave a bad word to say about anyone or anything I have witnessed, seeing a smile on my wifes face, tells me everything I
need to know. Keep up the great work. Everyone. From management, nursing, carers, hospitality,I thank you all.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review. Your wife is an amazing lady and its a pleasure caring for her.

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Review from Kalum S (Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very nice home , settled in well after being discharged from hospital over a year ago.
The staff are very down to earth and fun with all the staff and residents.
Staff meet all my needs.
If any issues arise they are sorted straight away which is good.
It's a very pleasant home and a very welcoming
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review, its is an absolute pleasure supporting you.

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Review from Lianne S (Sister of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team are all very friendly and welcoming. They take good care of my brother. They all seem to understand his "sense of humour". He seems happy as he can be given the circumstances and there are always lots of activities to keep him occupied.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for your comments. He is certainly a big character and brings laughter daily to the service. It is a pleasure supporting him.

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Review from S A (Friend of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care and dignity given to my friend. She seems happy and well cared for in the home. Staff are very friendly and always willing to help when I visit.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review, I will pass your praise over to my team.

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Review from Martin S (Wife of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are, as always, very pleased with the quality and professionalism of the care received.
The management and staff go above and beyond to treat my wife with dignity and care.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review, it is a pleasure supporting your wife.

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Review from Anne W (Mother of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent attention at all times. Wonderful staff, nothing is too much trouble.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review, it is very much appreciated. It's a pleasure caring for your daughter.

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Review from Geraldine M (Mother of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son receives all the care and attention he needs with the greatest respect and love. I cannot praise the staff enough, it gives me security and confidence in everything they do.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this wonderful review. It is an absolute pleasure caring for your son.

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Review from Dawn P (Sister of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Castle Park Care Home can never do enough for my sister. Girls are so polite and friendly, always have a smile on my face knowing my sister is well looked after so I don't have to worry.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you very much for this lovely review, we really appreciate your continued support.

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Review from Wendy D (Sister of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother lived in Barchester Castle Park Care Home for twenty-one years and was cared for very well by all the staff. I wanted to pay particular attention to how the last three months of his life were, he was cared for in an excellent manner and loved by the staff. I would not have wanted him anywhere
else and I will always be eternally grateful.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely heartfelt review. Your brother is deeply missed by everyone and we still have constant reminders daily of him, especially his photo on the fridge that was gifted by you. It was our pleasure to be part of your extended family.

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Review from Ann D (Mother of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our son had an assessment for a new electric wheelchair, the staff tried for over 3/4 hours to get a wheelchair taxi for 8:15am, none available, it was their turn for the "home's" minibus a licenced driver was on shift, the management offered to take him as apps are hard to get, and would be a long
time for another app, so grateful - gone that extra mile, thank you so much.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this review, we always try and put the residents first and will always find solutions if we can. Great teamwork by the team

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Review from Abby D (Sister of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother had an important appointment this morning and there were no wheelchairs/taxis available, but they have a bus that they use for outings, and one of the ladies made herself available to take my brother and our parents to the appointment. We really appreciate it and all that you do for him.
Thank you very much.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely message; we will always try and support our residents in every way possible, this act was solely initiated by the care team thinking outside the norm, which makes me proud of them.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Barchester Castle Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Barchester Castle Park Care Home is calculated as follows: ( (211 Excellents x 5) + (69 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 284 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Castle Park Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Wendy

Wendy Sugden

Job Title: General Manager

Hi, my name is Wendy and I am the General Manager here at Castle Park.


My background was initially medically elderly nursing some 20+ years ago (where does time fly). I can honestly say I have loved every area of nursing I have worked in, from surgical, infectious diseases, and oncology, working on opposite sides of the world, but since joining Castle Park in 2012 I have become so involved with each and every one of the younger residents we care for, they feel like an extended family to me, I am now in my forever job role.


We strive for ways to promote independence, enhance lifestyles and hopefully have a lot of fun along the way. We appreciate how hard complex care can be for families that is why after the Coronavirus pandemic we made the decision to have a dedicated respite room to support families who need a little bit of breathing space for a short while.


My team and I have many years of experience and enhanced skills, which enable us all to deliver the highest standard of care to look after your loved ones.


Please meet some of my team who are as passionate about Castle Park as I am.

Frequently Asked Questions about Barchester Castle Park Care Home

What types of Care is Barchester Castle Park Care Home registered for?

Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Castle Park Care Home have?

There are 27 Single Rooms.

What are the Facilities & Services at Barchester Castle Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Castle Park Care Home to the centre of Hull?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Castle Park Care Home to verify any information. View our terms and conditions. Barchester Castle Park Care Home has an Enhanced Service - more info.