Barchester Castle Park Care Home

Noddle Hill Way, Hull HU7 4FG
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9.7 36 Reviews
  • Barchester Castle Park Care Home, Hull
Situated on the eastern side of the city, Castle Park is a purpose built home surrounded by pleasant gardens with wheelchair access. They are within a short distance to local shopping areas, nature walks and local villages.

Castle Park has a vibrant atmosphere and enables service users to live life with choice and dignity.
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Care Provided by Barchester Castle Park Care Home

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 27 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Wendy Sugden (Manager)

Local Authority / Social Services

Admission Criteria

  • Young Complex Care, Under 65 years of age
  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998
  • Number of floors: 1

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (0)

Parking

  • Onsite parking, 4 dedicated Disabled parking spaces.

Barchester Castle Park Care Home Reviews (36)

9.7

Barchester Castle Park Care Home has a Review Score of 9.7 (9.740) out of 10, based on 25 reviews in the last 2 years.
Over all time Barchester Castle Park Care Home has 36 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Castle Park Care Home
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Total of 36, showing 21-36
Review from Abby D (Sister of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother had an important appointment this morning and there were no wheelchairs/taxis available, but they have a bus that they use for outings, and one of the ladies made herself available to take my brother and our parents to the appointment. We really appreciate it and all that you do for him.
Thank you very much.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely message; we will always try and support our residents in every way possible, this act was solely initiated by the care team thinking outside the norm, which makes me proud of them.

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Review from M P (Daughter-in-law of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law wasn't in a good place with her problem before she started to live at Castle Park. She had both a leg amputated and the doctors said she won't live long. From her staying at Castle Park, the infection in her leg is getting a lot better. My mother-in-law is almost back to herself. The
care she receives is the most amazing. Thank you to every staff member in Castle Park.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review, Your mother-in-law is an amazing lady with so much passion for life. Castle Park is a better place for having her with us and it is such a pleasure that we are the lucky ones supporting her.

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Review from William D (Father of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I go to the home to see my son and I see the staff working, noone stops. Then go out with the resident to shop. They have done more for my son than the hospital did. I am pleased with the staff they are good.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this review, all the staff work extremely hard with the main focus of putting the resident first. Your son is a welcome addition to Castle Park family and we enjoy having him and his cheeky nature.

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Review from Peter W (Father of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Barchester Castle Park Care Home is very well-run and it is very well-managed, also well staffed.
Since my daughter moved to Castle Park, she has been well looked after and is very happy being there.
As I say to other people, it's not home from home but your loved one will be well looked after.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review, Very happy your daughter is with us. We also get the added bonus of seeing her family a couple of times a week which is always a pleasure.

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Review from Sharron G (Mother of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Castle Park has been a wonderful place to stay for respite care for my daughter. She is always very happy to go, and everyone makes a fuss of her and says "hello, glad to see you back". From the manager to the nurses and care staff and cleaners - everyone is so helpful. Always willing to listen and
help wherever they can. Nothing is too much trouble, which makes it easier for me. The activities team are first class. Keep up the good work Castle Park.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

It is an absolute pleasure to care for your daughter, she's part of our happy family and we enjoy supporting her every month.

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Review from Carole T (Sister of Resident) published on 4 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very worried about my brother going away from the family home where I had kept him as safe as I could for nine years. However, the management at Barchester Castle Park Care Home were reassuring and he settled well before he died which means a great deal to me.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review, in the short time we knew your brother his character started to come out and we could see his personality shining. It was a shame we only had a limited time with him and to learn all his quirks, especially his dedication to his skittles. We played a small part in his journey of life, at the end he felt secure and cared for by us and truly loved by you and the family.

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Review from J D (Sister of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always helpful, recently we had a bereavement and a carer took my sister to the funeral of our brother and stayed all day. Nothing was too much trouble for the carer, her attention to my sister was outstanding. This carer was a top-notch girl and such a credit to Barchester Castle Park Care
Home. For someone so young her attention and empathy amazed me and my family.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review, it was a pleasure to support your family member and we hope we continue in all circumstances.

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Review from L C (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the care and service my dad receives! I have a settled mind knowing he is taken care of I can call and visit whenever I want and I am always happy when I come to see my dad looking well.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review. Your dad is one of our longest residents with us and holds a special place in all our hearts.

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Review from G C (Next of Kin) published on 20 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our son has been going to Castle Park for respite for a few months now. He always enjoys his stay and looks forward to his next stay. The staff and management are always helpful if we have a query. We had been looking for somewhere that our son likes as he is our main priority. Finally, we have somewhere
that we are happy to take him to, and he is very happy to go. I have just asked him what he likes about Castle Park, and he said the staff spoil him, and the food is fantastic.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this review. We love having him with us when he visits. His cheeky gentle nature puts smiles on our faces; he is a true courteous gentleman, and a pleasure having him stay with us.

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Review from J L (Private Carer of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service users who I care for came here for respite after a stay in hospital. The staff are always friendly and willing to help. The standard of care is good, with plenty of activities planned for service users.
Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

It was a pleasure to help support this resident while he was having respite with us. He took a little bit of our hearts with him and will be missed, especially his cheekiness and sense of humour. It was a pleasure meeting all his home carers- hopefully, our paths will cross again if respite is required again.

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Review from Steve C (Stepfather of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all aspects of care my daughter receives, all I want is for her to be happy and she is.
Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

Thank you for this review, your daughter raises everybody's spirits with her cheekiness and beautiful nature.

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Review from A L (Sister of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find Barchester Castle Park to be a nice care home, friendly, helpful staff.
Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

Thank you for your review, your brother has settled in very well in the 3 months he has been with us.

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Review from Stephen S (Father of Resident) published on 28 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are brilliant, from day 1 my son was treat like a member of a big family. The staff, led by the manager, were friendly, caring and nothing was too much trouble. In the final days, my son had really liked it there and despite his physical condition and mentally stubborn, all the girls were
well aware of what was happening and were polite and caring.
The building is cleaned thoroughly and daily and the food was homecooked on-site and was delicious. Cannot speak for anywhere else but our experience was excellent for the short time my son was there.
Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

Thank you for this heartfelt review. In the short time we knew all of you, you made as much of an impression on us and I am pleased to know we did on you all.

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Review from Juantia S (Stepmother of Resident) published on 28 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite only being a resident for 7 months, the staff (all of them) were really dedicated to the care of all the residents. The facilities are superb and the food is prepared onsite. My stepson and the others were treated like a big family. As his health declined, the carers were lovely and gave him
a lot of attention. I wouldn't hesitate in recommending Castle Park. So understanding, caring and considerate.
Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review. Such a short period of time we were apart of your lives, we thank you for that.

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Review from I A (Mother of Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The quality and support given to my son who can be extremely difficult have been superb. The staff are friendly, approachable and caring. Whilst all are professional in their dedication there are many at least 2 in my experience who have gone above and beyond their call of duty to assist in what has
been an extremely distressing year in many ways, not least through the pandemic but also by offering outstanding emotional support. I thank the management and all the wonderful selfless staff for all they do, have done and I am confident will continue to do. Such dedication is rare!
Reply from Wendy Edge, General Manager at Barchester Castle Park Care Home

Thank you for this beautiful review. It has been an extremly tough year for everyone but the support we have gladly given and received has been amazing.

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Review from Elaine W (Sister of Resident) published on 18 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been in care for over 1 and a half years and has been well cared for. My only issue is with her incontinence, her pads need changing more often as my mum does her washing, and her trousers are often soaked in urine.
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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Barchester Castle Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Barchester Castle Park Care Home is calculated as follows: ( (223 Excellents x 5) + (69 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 296 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Castle Park Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Wendy

Wendy Sugden

Job Title: General Manager

Hi, my name is Wendy and I am the General Manager here at Castle Park.


My background was initially medically elderly nursing some 20+ years ago (where does time fly). I can honestly say I have loved every area of nursing I have worked in, from surgical, infectious diseases, and oncology, working on opposite sides of the world, but since joining Castle Park in 2012 I have become so involved with each and every one of the younger residents we care for, they feel like an extended family to me, I am now in my forever job role.


We strive for ways to promote independence, enhance lifestyles and hopefully have a lot of fun along the way. We appreciate how hard complex care can be for families that is why after the Coronavirus pandemic we made the decision to have a dedicated respite room to support families who need a little bit of breathing space for a short while.


My team and I have many years of experience and enhanced skills, which enable us all to deliver the highest standard of care to look after your loved ones.


Please meet some of my team who are as passionate about Castle Park as I am.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Castle Park Care Home to verify any information. View our terms and conditions. Barchester Castle Park Care Home has an Enhanced Service - more info.