Ashlea Court

My mum has been at Ashlea Court Care Home since June 2022. I find the care home very clean and the staff are absolutely wonderful. My mum is a difficult resident but they show her lots of time and understanding, she doesn’t like being there but tells me the staff are fabulous. Thanks to all.

Ashlea Court is a lovely place with genuine warmth and a caring atmosphere. Nothing is too much trouble for any of the staff or the manager. Things that seemed so stressful to us were dealt with in a calm and comforting manner, and all the staff are obviously very experienced and skilled in their field. They have all taken so much pressure off us; we are very grateful.

Ashlea Court is spotlessly clean, well presented and has a lovely atmosphere on arrival.

My Mum became a resident at Ashlea Court very recently but I already feel very confident to write a review. From the minute Mum walked in she was made to feel extremely welcome, Mum was very anxious but all the staff are wonderful and she settled in quickly and has a lovely little room that is kept clean and tidy. She tells me that the food is excellent and plentiful. There are regular activities going on and she can have her hair done weekly. Whatever time of the day I turn up the staff are upbeat. Always smiling and seem to know what Mum has been up to. I also feel strongly that the staff care about the residents' families as well. Upon leaving one day last week I was told to enjoy my weekend and not to worry about a thing - just what I needed! All in all a very caring care home.

Upon visiting my relative most days of the week for nearly 9 weeks, I found the home clean and the staff attentive to service users and visitors. When asked any questions, I am given an answer that satisfies me. My relative has only said twice that she was having a bad day. I personally have worked in care/dementia homes and have found this home to be one of the good ones.

My very elderly mother was recently admitted to hospital from Ashlea Court. She returned some days later having received treatment and a revised care plan. The staff handled this process extremely well and all is back to normal with the usual attention to my mother's needs. She has been in Ashlea Court for 8 years and looked after in a very caring and professional way. She is well known to all the staff and treated with dignity, understanding, and respect. From a personal perspective, a highly recommended care home providing excellent services to residents.

My mother has had a difficult time after losing her mobility and moving into Ashlea Court. The staff have been fabulous at trying to keep her moving and attending to her needs. She recently fell ill and was nursed back to health. The staff are constantly trying to stimulate the residents with parties, games etc. Well done to them all, often under difficult circumstances.

Mum has been in Ashlea Court since February. We couldn't wish for better care for her. Mum has Parkinson's, no mobility and severe dementia. The staff are so caring, treating Mum like their own relative - nothing is too much trouble for them. Different activities are available throughout the week, there are Sunday services for the religious, and there are visiting professionals offering such services as chiropody, opticians and hairdressers (these are at additional fair charges). Mum's room is kept clean; she has an en suite bathroom and a TV in her room. Mum says the food is nice and there are always seconds if she wants them. Although Mum needs a lot of personal care, it is done in such a caring way to preserve her dignity. I would like to send a massive vote of thanks to all of the staff for making Mums stay a happy, safe and secure one.

My mum went into Ashlea Court straight from hospital, it took her a couple of days to settle in. She really loved making new friends and the staff got her doing things. They made me and my family welcome. My mum always seemed happy and said she loved all the staff. She wanted to stay there but suddenly she was taken poorly. The staff are amazing from the start until she passed away. I would recommend this home to everyone. Thank you all so much.

The care of the residents is second to none. The staff are friendly, patient, approachable and professional. A very caring and homely atmosphere. Nothing is too much trouble for the staff and management.

Both my parents were in Ashlea Court, both with Parkinson's. The care that they received was incredible, the staff are very friendly and professional. Special mention to one of the seniors, who really assisted me in my mother's dying days.

My mum was admitted at short notice for respite after suffering a fall at home, every member of staff was extremely kind and always had a smile for her. Her room was very clean and comfortable and there were no unpleasant smells in the areas we entered. The food was very good and plenty of choice. A chair in her room for visitors to sit on would have been beneficial and maybe an information leaflet in her room giving meal times and any activities taking place would have been helpful, I wouldn't hesitate in using this care home again if required.

Mum was admitted at very short notice for end of life care. The professional abilities and caring nature of the many staff who looked after Mum was evident from admission through to the end. During her rapid deterioration, Mum was treated with total respect at all times, in a peaceful setting. And the staff also looked after me in my vigil. Covid safety protocols were in place but did not interfere with care. I was not mixing with the home's residents but from what I could see through windows they appeared happy. The building is light and airy, and well maintained. Mum's room was of a good size and nicely furnished and decorated. This is a good place.

Sadly we lost my nana early November, I can't really rate the care she received as despite being at end of life we were not permitted to visit at any point. My mum was the only one allowed and that was very limited. It would have been lovely to have had any sort of communication with the home to find out how our nana was and have our minds put at rest that she was in kind and caring hands. Instead, we had to deal with rude and disinterested staff, the home manager was near impossible to get hold of, and not helpful or reassuring at all. We were made to feel like we were a nuisance if we called for an update, absolutely awful attitudes!

My Dad went in for respite for five days. Yes, they looked after my dad. I would not recommend here because you do not get hardly any of their belongings back. My dad went in with new clothing for five days, his medication and special beaker and glasses. We had to go back and pick up his beaker, his two asthma inhalers which they had forgotten to give back also half of his clothing was missing and his glasses. We now have to get him a new pair as they are refusing to do anything about them, saying we will look for them. The thing is my dad had not lost them, it was staff as my dad cannot take them off himself, staff do. We were told they would ask around, which is not good enough really as we have to replace the stuff they lost.

Excellent, 5-star, gold service. My family and I are extremely grateful for the kindness and consideration were given to us and my husband. Everyone gives and goes above and beyond their duties, nothing is too much trouble and I think of all staff as part of my extended family. I am personally very fond of all staff and would award each and every one of them a 'gold star'. I call them my 'angels in shoes'.

Overall, we are happy with the general care our mum is getting, and would not consider moving her. However, we feel that the general cleanliness of her room should be improved. On visits, we have noticed 'wee' smells in her room and on odd occasions, cleaned her bathroom ourselves. We feel the activities for residents should be improved. Many residents are seen asleep or dozing in their daily chairs. We also feel the management should be more available for discussions. The general staff do have very good verbal interaction with residents. Overall 7/10.

Ashlea Court is a clean, friendly, well-run establishment. During the recent lockdown, my mother was kept safe and happy for the duration. I was kept informed of her well being at regular intervals. The staff are kind and friendly. I can't recommend them highly enough.

Care is very good. Staff always friendly and helpful. Home is kept immaculate and a pleasant atmosphere. Due to COVID-19 unable to visit because of lockdown, but access to the service user is always available by phone. (Service user has been a resident for the past 8 months.)

I am very pleased and impressed with the efficient, friendly, caring staff at Ashley Court. They try their best, always in difficult circumstances. They are always welcoming and ready to discuss and concerns I may have and try to reassure and rectify if necessary. My father-in-law is happy in his home, likes the friendly staff, activities provided and the good home-cooked food. Well done to all!