Ashlea Court

Church Lane, Waltham, Grimsby DN37 0ES

Ashlea Court is situated on Church Lane in the heart of Waltham Village, All Saints Church situated just down the lane provides residents with a monthly religious service within the home along with communion, if residents wish to partake.

There are well established links with the community many events are held at the home that local people get involved with. The range of activities available include quiz nights, pamper sessions, gardening, Baking, aerobic exercise, trips to the pub, walks around the village, card games, dominoes, and many more.

Residents are encouraged to be as independent and active as they are able to be and to retain interests and hobbies. Ashlea Court is open to suggestions about new activities and actively encourage everyone to come forward with any suggestions or ways in which the service can be improved, during regular committee meetings.

The home has its own minibus, which is used to take residents on outings, the favourites being to Cleethorpes for an ice-cream or fish and chips on the sea front or to the local garden centre for a coffee and a chat.

Ashlea Court has 47 rooms spread over two floors. Premier rooms are situated on the ground floor in an extended part of the building. They are very spacious and have a good size en-suite as well as their own patio area. In this part of the building there is a large lounge with a television and a kitchenette, where families are able to make coffee and tea. Families have been known to use this lounge for resident’s birthday teas. This has meant that extended family can visit the home and spend time with their loved ones on their special day.

Standard rooms on the ground and first floor have an en-suite and some of these rooms have an enhanced view on to Waltham allotments and surrounding areas.

A CQC inspection took place in May 2017 with a rating of 'good' in all five domains. EHO inspected in January 2017 awarding 5 stars.

Group: Roseberry Care Centres UK Ltd

Person in charge: Kelly Lofts (Manager)

Local Authority / Social Services: North East Lincolnshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at any time

Parking:

There two car parks available right outside the building

Latest Care Quality Commission* Report on Ashlea Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Ashlea Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Ashlea Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.45 for Ashlea Court is calculated as follows: ( (57 Excellents x 5) + (60 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.45

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Ashlea Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9.6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Ashlea Court has a Review Score of 9.3 (9.283) from 10 Reviews


Average Ratings

  • Excellent
    3
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashlea Court?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashlea Court

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • Son of Resident/Service User
    1

I visit every day to see my very elderly mother. As she is now unable to wash or care for herself I find the home and staff to be kind, efficient an understanding. I would have no hesitation in recommending Ashlea Court.

How likely would you be to recommend Ashlea Court? Extremely Likely

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Average Rating:   4.7 out of 5

The staff are exceptional, they are kind, patient and very understanding of the needs of the residents. Ashlea Court is a happy home.

How likely would you be to recommend Ashlea Court? Extremely Likely

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Average Rating:   5 out of 5

My dad is currently in respite care for a week for the first time. We have been very pleased with the excellent care both physically and emotionally he has received. Staff are always open and welcoming to visiting family and the whole place has a homely and calm feeling. We hope to make this a regular event and would not hesitate to recommend this home and its wonderful staff to others.

How likely would you be to recommend Ashlea Court? Extremely Likely

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Average Rating:   5 out of 5

The carers are good and well trained. The food is good for the residents and there is a good atmosphere in the home. Friendly and welcoming staff. My mum has been at Ashlea Court for 7 1/2 years. She is quite frail and has dementia. I can ring or go to visit any time which is great. They really are kind to my mum. However her hearing aid and teeth have been lost, but these things can be replaced. The priority is Mum's wellbeing and they do care about her. I can go to the manager, or senior carers, if I am worried about anything and they will try their best to put it right.

How likely would you be to recommend Ashlea Court? Extremely Likely

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Average Rating:   4.3 out of 5

Clean - good food. Caring staff.

How likely would you be to recommend Ashlea Court? Extremely Likely

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Average Rating:   4.4 out of 5

The warm and friendly atmosphere is noticed when walking in the door. The kindness and attention given to all residents by staff are very good. I would recommend with no hesitation.

How likely would you be to recommend Ashlea Court? Extremely Likely

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Average Rating:   4 out of 5

I am very happy with this service and care being provided for my 95-year-old father, and formerly my mother prior to her death in January 2016. The staff are very helpful and hardworking in all areas of the home. I am kept informed about all issues affecting my father's well-being and will continue to use Ashlea Court for the wonderful service they provide.

How likely would you be to recommend Ashlea Court? Extremely Likely

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Average Rating:   4.3 out of 5

I have visited this home recently and found the staff to be helpful and kind, there is a very homely atmosphere and my friend seems very content living there. I had the opportunity to sit outside within the courtyard which was a lovely environment to enjoy a chat and a cup of tea with my friend.

How likely would you be to recommend Ashlea Court? Extremely Likely

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Average Rating:   4.4 out of 5

I entered this home in February 2013 to await an operation for a new hip and hernia. There was 24hr nursing care then and I was well cared for. Eventually, new owners took over and the home became purely residential in 2016. Today it is more like a home environment. To this end, the owners and management try to create this by res/family meetings and surgeries to deal with any concerns. Redecoration and refurbishment is taking place and the wishes of res and family consulted. It is surely imperative that senior carers should, amongst other things they do, make sure that things are seen to be done and not just accept ticked boxes. This home and others help prevent NHS beds being overloaded. However, there must be more transparency between Gov and councils on the question of who pays fees. Many care home residents, this one included, have to use their hard earned savings to subsidise others, very unrewarding.

How likely would you be to recommend Ashlea Court? Extremely Likely

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Average Rating:   4.2 out of 5

My mother has been in the care of Ashlea Court since March 2015 and my father also was cared for there for 3 years previous and passed away in the home.
The family found the carers were excellent and very approachable.
The senior carers kept the family informed of any issues.
The staff from the top right down to the laundry and kitchen staff were excellent.
The family recommend this home for its care and friendliness of all the staff.

How likely would you be to recommend Ashlea Court? Extremely Likely

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Average Rating:   4.2 out of 5

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