Belmont House

High Street, Starbeck, Harrogate HG2 7LW

Belmont House, in Harrogate, specialises in a provision of residential and nursing care, as well as caring for people living with dementia. Respite care is also provided and is dependent on availability.

The home is divided into five separate suites, spread over three floors. The Courtyard suite provides residential care for up to 30 people. The Garden and Spring water suites both provide nursing care for 14 people each. The Park suite provides residential care for up to 17 people living with dementia, while the Promenade suite provides nursing care for up to 26 people with dementia.

Staff have a wide range of care and nursing qualifications, thanks to how parent company Countrywide Care Homes invests in its talent, with new technology incorporated where it will be of an advantage to service users.

Visitors are welcome at anytime.

Group: Countrywide Care Homes Ltd

Person in charge: Claire Cowgill (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 106 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 100

Shared Rooms: 3

Rooms with ensuite WC: 97

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Belmont House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Belmont House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Belmont House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.644 for Belmont House is calculated as follows: ( (145 Excellents x 5) + (76 Goods x 4) + (1 Poors x 2) ) ÷ 222 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.802 Points relating to the number of positive Reviews for Belmont House is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.2 positive Reviews (106 registered maximum number of service users ÷ 5). 17 Reviews ÷ 21.2 Target = 0.802

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Belmont House has a Review Score of 9.4 (9.446) from 19 Reviews


Average Ratings

  • Excellent
    14
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Belmont House?

  • Extremely LIKELY
    15
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Belmont House

  • Wife of Resident/Service User
    6
  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • more

All nursing and care staff are extremely dedicated, caring and helpful ensuring resident clothes and bed linen are kept clean and fresh at all times, particularly immediately after ‘mishaps’. The rooms are kept very warm and there is plenty of excellent activity around to keep everyone occupied. The food is also excellent, plentiful and varied with every effort taken to match everyone’s personal tastes. Treatment and stimulus regimes are tailored to suit the individual's needs to a very high standard.

Regular loss of personal belongings is a concern but staff, particularly the Activities lady, do constantly make every effort to find and recover the relevant articles. The general precautions to keep residents safe and secure, especially for severe dementia residents, are good.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   4.7 out of 5

Chloè Knight, Home Administrator at Belmont House responded to this review on 13 Apr 2018:

Thank you for taking your time to leave us a review.

I will make sure that all of the staff on Promenade suite are made aware of your lovely comments.

Kind regards

Home Administrator

Always made welcome when visiting my husband. Feel confident that he is being looked after very well. I would recommend this home to other people.
The chairs in the lounge really do need cleaning as there are a lot of stains on them and sometimes carry a smell of urine.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   4.8 out of 5

The carers are good, attentive, friendly and considerate.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   4.8 out of 5

On entering Belmont House we found it a very warm and friendly. The staff all say "hello" to you. The activities are very good and the relatives are welcome to stay which is good for the residents. Rooms are very nice and warm. The staff are very caring and kind and I would be extremely likely to recommend this care provider to friends and family.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   4 out of 5

While my wife has only been here for two weeks both my daughter and I are so impressed with the care given. I can't say better than that.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   5 out of 5

Mum has been a resident on Courtyard suite in Belmont House since August 2015 and during that time, has received excellent care both physical and emotional. Mum has a lovely modern light room all kept very clean. I am impressed with all staff on Courtyard and also Belmont House as a whole from the cleaners, laundry, admin team, kitchen, trolley, maintenance staff, the entertainment team and management.
I visit mum on most days so come into contact with many people around the premises and I am always made to feel welcome and there is a general feeling of friendliness and a desire to be helpful. Following an illness at Easter 2017, mum's care needs and dependencies increased significantly and since then the whole team on Courtyard have responded magnificently in a highly professional, attentive, friendly and reassuring way. Mum is treated with patience, respect and her welfare feels like everyone's priority. I am made welcome and kept informed and when mum was unwell, I felt supported by the staff. Thanks.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   5 out of 5

My mother was quite poorly when she came to Belmont, over the weeks, she has improved somewhat. All the staff I have encountered seem to be professional and very kind which is reassuring. Her room seems comfortable with a pleasant view.

Overall, my impression is that Belmont is a place of calmness with an air of informality which puts one at ease. Security appears good, I have no concerns for my mother's safety or comfort. A very good care home.

How likely would you be to recommend Belmont House? Likely

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Average Rating:   4.8 out of 5

The care my grandmother receives is outstanding. All the staff are so lovely they keep us informed and updated to the condition of my grandmother. She is given care of the highest standard, nothing is too much trouble and are always on hand to help advise. I have been very happy and impressed with the care home.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   5 out of 5

My review is about Promenade. The care from carers, on the whole, was excellent apart from one agency carer on one day.
The nurses have coped very well with the amount of illness on the unit in keeping everything running well. The activities lady for the unit, in spite of being ill herself, organised as much as she could for the residents with good results.
Food has been consistently good but I do have a strong concern about the health and safety for the kitchen area of the unit.
It is good that the carers respond willingly to requests for help with the residents or sorting out a problem.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   4.5 out of 5

Chloè Knight, Home Administrator at Belmont House responded to this review on 31 Jan 2018:

Hi Barry,

Thank you for taking your time to write your review.

I will make sure that all the staff on Promenade are made aware of your comments, it really is lovely to hear that all of their continued hard work doesn't go unnoticed. I will also make our Head Chef, his team and the activity coordinator aware of your lovely comments too.

With regards to your concerns, please do not hesitate to come and see the managers or myself, and we will endeavour to rectify your concerns.

Kind regards.

My friend and colleague is a retired professional musician.
Although I am only here occasionally, I have seen good care and attention with activities to keep people's minds working. Staff seem helpful with radio and CDs - which are of course important to a musician. Individual needs seem to be catered for.

How likely would you be to recommend Belmont House? Likely

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Average Rating:   4.6 out of 5

I have had some issues, but hopefully often complaining, these have been dealt with.
These issues seem to be when they have some agency staff on duty.
The regular carers are very good and do a good job, under difficult circumstances. I feel sure the home would benefit with a supervisor.
On the whole, my husband is being looked after very well and this is a good care home.

How likely would you be to recommend Belmont House? Likely

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Average Rating:   4.3 out of 5

Chloe Knight, Home Administrator at Belmont House responded to this review on 29 Jan 2018:

Hi Pat,

Thank you for your review.

If you ever have any concerns or issues, please do not hesitate to contact either myself, the Unit Manager who is in charge of the suite your husband resides on or Claire, our Home Manager and we will endeavour to address the situation.

We do use the agency, we try our best to make sure that there is continuity with the agency staff that we use. We are currently recruiting for permanent care staff to join our ever expanding team here at Belmont House.

Kind regards,
Chloe Knight
Home Administrator

Good staff. Excellent standard of hygiene. Residents well looked after.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   4.9 out of 5

On entering the car park it was very full and we were unable to park the car. We were asked not to park on the side as the land belonged to the school but eventually parked near a fence with limited time for parking.

On entering the home it was decorated nicely for the Christmas season. We signed in the book and we were let in by a staff member who was very friendly and showed us to our friend's room. It was very clean and had a friendly atmosphere. Our friend appeared very happy and content and looked well cared. for.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   4 out of 5

Chloe Knight, Home Administrator at Belmont House responded to this review on 12 Jan 2018:

Thank you for your review.

We are aware that there is some congestion with the parking, we are in talks with the school and the Highways department, we are currently waiting on a response from the council and our local MP with a solution to the problem.

Again, thank you for your review, it is greatly appreciated.

Well cared for.
Well fed.
Home clean and well maintained.
The staff are brilliant with my husband.
Activities for men with a work/labour background are poor.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   4.6 out of 5

Chloe Knight, Home Administrator at Belmont House responded to this review on 09 Jan 2018:

Dear Yvonne,

I believe the Activities ladies have since been and spent some time with your husband and yourself and suggested that you both make a list of things that may interest your husband. We will continue to chat with him and yourself to ensure that his requirements are met. If you have any queries, please do not hesitate to contact us.

Kind regards, Chloe Knight.
Home Administrator.

As a resident, I cannot fault my care home in any way whatsoever. I do not always agree with the furnishings and the decoration but this is a personal preference. The grey setee in the reception area is a disaster. The courtyard internal gardens are an absolute mess and need a professional to look at them and advise.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   4.8 out of 5

Chloe Knight, Home Administrator at Belmont House responded to this review on 16 Oct 2017:

Dear Charles,

Thank you for taking the time to leave a review.

The new settee is a green Chesterfield, whilst the settee is not to everyone's taste, we think it makes the home look and feel more welcoming. With regards to the Courtyard gardens, we have professional gardeners who come on a regular basis. The gardeners have looked at the ivy and have advised that the ivy is not causing any problems with the walls or the drainpipes, we have asked the gardeners to review the ivy on a regular basis.

As always, we will endeavour to look into the points you raise.

My mum was diagnosed, in hospital, with terminal cancer. She was admitted to Belmont House in the Palliative Care unit. When my sister and I looked around prior to her admission, we were bowled over by the welcoming, friendly and professional attitude of everyone we met.

During her stay she has been treated with the utmost respect and kindness. The staff are brilliant without exception.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   5 out of 5

I have only been to visit my grandma on a few occasions, it has made me a lot more comfortable seeing her in this brilliant place.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been a resident at Belmont House since August 2015.
She has a lovely room on Courtyard with patio door out to the garden which makes it bright and welcoming.
The staff are really good with her as she is still very anxious and needs reassuring.
Unfortunately, last year she was diagnosed with breast cancer and has subsequently undergone a mastectomy. Again, the staff were wonderful and extremely caring throughout the process. They have been helpful in ensuring she eats and drinks sufficient and has mostly stabilised her weight loss.
The staff are visibly a team who appear to go about their jobs in a caring and compassionate way, from the cleaners to the office staff and the support workers they all know my mother which is reassuring as I know she is being cared for not just as a resident but as a person they know and like.
The enthusiasm is evident with the team who provide entertainment which makes a huge difference to the quality of day to day life.

How likely would you be to recommend Belmont House? Extremely Likely

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Average Rating:   4.9 out of 5

All the carers are so friendly and helpful and my husband seems to have settled which is a great relief to me.

How likely would you be to recommend Belmont House? Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Claire

Claire Cowgill

Job Title: Care Manager

Description:

Hello my name is Claire Cowgill and I am the Registered Manager.

I have 26 years experience as a qualified nurse and during this time I have managed care homes for 19 years. Throughout this time I have completed an Open University course for “Systematic Approach to Nursing Care”., Level 4 Registered Managers Award and I am a Trainer and Assessor D32 & D33 for National Vocational Qualifications.

Our aim at Belmont House is to create a homely, relaxed atmosphere where everybody is treated with dignity and respect.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Belmont House