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Spacious and comfortable, Lister House is somewhere the residents can feel at home. There’s a shared bond because each resident has a Service connection. It...
Care Provided by Lister House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We offer third Party top ups and these will go through the Local Authorities.
We offer a high standard of care, laundry, catering. We hold a level 5 hygiene certificate in the kitchen. We have an active activities team, All trips, and entertainments are free, however residents will need to purchase any gifts or souvenir's.
The price(s) shown are provided by the care home. Contact Lister House for full pricing details and T&Cs.
Contact Lister House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Royal British Legion
- Voluntary / Not for Profit Owned
Person in charge
- Steven Kay (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
- Ex-Service men and women and their dependants
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
- Number of floors: 2
Room Information
- Single Rooms (72)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (25)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting is open, necessity for an appointment
Parking
- Parking is limited to approx. 25 cars, parking in the adjoining road areas designated as disabled parking areas. Request that the parking bays used, please do not park in the area marked ambulance only.
Lister House Reviews (28)
Lister House has a Review Score of 9.4 (9.377) out of 10, based on 11 reviews in the last 2 years.
Over all time Lister House has 28 reviews.
My wife has been a resident of Lister House for several years. She is very happy there. I visit at least 3 times per year and stay in the family guest room, we are separated, amicable. On my visit's I find all of the staff, from the cleaners to the nursing and admin staff are very professional, and friendly. A number of years ago my father got dementia. I had the dubious task of selecting his nursing home, so I have been in lots of homes. Lister House is the best one I have ever been in.
Hope to see you soon on your next visit.
My Dad has been in Lister House since having multiple falls in March. Initially, for respite care but now it's going to be more long-term. I can't fault the place. Staff are wonderful, activities are wide ranging and the food is plentiful. Dad seems happy despite still asking to go home but he's well looked after, safe and that gives me full peace of mind. Thank you to everyone who is involved in my Dad's Care.
Thank you for taking the time to review Lister House. We are pleased to hear that our dedicated staff across the home has given you full peace of mind and that dad seams happy with his care, we look forward to providing care for dad on a long term contract.
Lister house has great staff and we are lucky to have found this Home via my Dads National service. The office ladies and restaurant team are always smiley and helpful, the whole home is calm and relaxed, and the Residential staff are so professional and empathetic with my Mum - it is amazing to see how caring and patient they are. We are very grateful for the brilliant care Lister offers.
At Lister House we pride ourselves on providing quality care, being there for not just our beneficiaries but all whom come into the home. Your kind comments highlight this so a big thank you. We look forward to your next visit.
A big thank you.
Lister House was a very happy home for my Mum for the last 16 months of her life. I expect, like lots of people, she was reluctant to give up her own home and move into a care home. But from day one, the staff at Lister House made the transition easy. After living on her own, Mum felt comforted knowing there was company whenever she needed it, whether that be carers or other residents. Mum enjoyed the food and I felt it was a significant factor in her wellbeing. The activities were varied and fun - Mum used to say that LH loved an excuse for a party or get-together! Mum lived on the Residential Unit and the staff were brilliant - their care, compassion and kindness was exceptional. Mum loved chatting with them and would often say that the staff were her second family. Mum died in April 2025. The support given to me during Mum's time at LH was very good but the care and support I received in the last few weeks was exceptional. Thank you to everyone for everything you did.
All the staff are friendly and go above and beyond to care for the residents at Lister House. My mum was put on palliative care after leaving hospital 8 months ago. Since then she's absolutely flourished by being cared for by the staff. She's now joining in with activities and eating independently, which she never did before.
Thank you so much for your feedback, it is important to us that we support everyone at Lister including families and loved ones.
Lister House is always clean and the staff friendly and helpful. We have no worries about our relatives care and comfort. Her room is always clean, warm and tidy and laundry's always done. Meals are excellent. Care is outstanding and that applies from nursing to office staff to cleaning and catering staff. So glad we chose Lister House.
Thank you so much for your review, it is important that you have no worries, however we are always here for you if you do.
Staff are generally very supportive & helpful though occasionally appear thin on the ground.
The public areas are always clean and well presented too.
The links can be rather chilly and the courtyard garden rather bland and dull through the winter months, but internally the social areas are decorated well for every event or change of season, bringing brightness and fun.
Throughout the better months the grounds are well maintained and a pleasure to be out in .
A lovely high standard overall, in every department.
Thank you for your review, the winter certainly dampened the presentation of the courtyard, I hope that you and your loved one will enjoy it when it has bloomed in spring. The link area can be cool at times especially if the doors are left open, taking on board what you have said we will have signs made encouraging everyone to close the doors to keep the link warm.
Lister House provides excellent care for my father, helping him to feel fully involved in the community of the home, helping him develop and keep his interests up, providing kind and experienced staff, delicious food, fully refurbished room with ensuite shower and providing a clean and happy place for everyone
Dad is an important member of our residents committee, helping us to understand the needs of our residence from a residents prospective is very important to us all at Lister House. I look forward to seeing him at the next meeting and yourself at the next family meal celebrations where you can have some more of the fantastic food produced from our catering staff.
The staff always do their utmost to ensure the residents are well looked after and cherished.
They are also very helpful to visitors too.
Thank you for taking time to review Lister House, it is a privilege to provide care for our veterans and their families. It is delightful to see visitors in the home joining in the many activities provided, it brings joy and laughter to all.
Dad died in September 2024 and we could not have wished for a better, kinder, more attentive environment for Dad to live in for his last months.
Thank you.
Thank you for your kind words. It was a pleasure to have Dad in the home and indeed to have you both visiting. Lister House prides itself on being one big family and your kind comments help to highlight this. By outlining the good work we do to ensure our Service Users and their families are looked...
My Father originally went to Lister House for Residential Care but more lately was in the Nursing Care Unit. The care he received throughout was exceptional. Nothing was ever too much trouble for any member of staff who all were welcoming and caring.
Thank you for your wonderful comments. It's nice to know we give the standard of care that is expected from us.
The whole family loves Lister House - our mother/granny/mother-in-law is very happy here, and we are happy, too, because the care of her is excellent in all respects. We leave her knowing she is cared for 24/7 and is safe - all her needs are understood and catered for by a loving, caring team of staff. The communication between the team here and ourselves is open and timely, and there is always someone to listen to any concerns we have and put appropriate actions in place if needed. Mother receives the very best care here - thank you, Lister House.
Thank you for your kind words. I can share the feeling of love you have for Lister House. I have been here for ten years now, and it is not a day too long; I love coming to work and sharing my day with the service users their families and colleagues. I am so glad we are making a difference to your Mother/Granny/Mother-in-law. The teams will be happy when I share this with them.
I have been a resident since 16th November 2021. I have found everything of a very high order. Of course little things go wrong from time to time but they are rectified very quickly. I find all the staff kind, pleasant to talk to, and always ready to give service. I doubt if there is a better retirement home anywhere else in the country. Thank you for making my time pleasant and contented. I hope the rest of my life will be as enjoyable as the past 12 months.
With kind regards.
During my 18 months as a resident I have found Lister House to be a very pleasant and safe home. The care is very good and I enjoy the company of many like-minded ex-military. I would definitely recommend Lister House.
Thank you for the lovely comments. The staff at Lister House are really happy to hear that you feel safe, well cared for, and that you enjoy the company of others who live and work within your home. I know you have just joined the residents committee, this is fabulous as it helps give the residents...
All aspects of care are excellent.
Beautiful home and initial care was very good, until Dad deteriorated and his personality changed due to dementia. There are too many ageing staff who did not know his needs. One agency regular carer was wonderful and gave excellent care. Two full-time staff were not very understanding or caring, they should be in a different career. His end of life care left a lot to be desired. A friend went to see him when regular carers was not there to find a carer playing on his phone at 3:30 pm while Dad had dry sick on his bed. He had not been given anything to eat since 9:30 am. We were extremely disappointed to not even receive a condolence card or message and no representation at his funeral. Cannot recommend, unless things improve.
From visiting my father here he always seems very happy and content. He is still able to be reasonably independent, the staff are always on hand if required. If there are any issues of any kind they are always dealt with immediately. I have no concerns and know my dad is in good hands and being cared for throughout the day and night.
We promote within the home the need for our residents to live as independently as they can, but being there for them if required. It's always nice to hear that are staff training and hard work are helping to...
Moving Dad into a care home was a very concerning thing for us. We need not have worried as the standards and environment at Lister House have meant he has not only settled in well but loves living here! Standards are high, but it is the lovely friendly atmosphere in Lister House that stands out. The staff throughout the home in whatever sense of fun we are truly thankful for that.
Thank you for your kind words. Here at Lister House, we are aware of the difficult decision it is for families and residents to come and stay with us, and we strive to make this transaction as smooth as possible for all. We welcome you all to the Lister family and hope that join in with some of the fun things we do.
I have been here for over three months and I've settled in well.
hope to see you soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 November 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Lister House.
There are no upcoming events for Lister House.
Awards / Recognitions (1)
- 19 Nov 2021Recipient: Lister House
Accreditations
There are no accreditations posted yet for Lister House.
Meet the Team (2)

It has always been my life's ambition to work in a non-profit organisation/charity sector of care, another was working with the ex-military. My role at the Royal British Legion combines both ambitions, it is often said "Be careful what you wish for" - well, this is certainly not the case at Lister House and the Royal British Legion.
The residents, their families, and the staff are extremely well supported, the levels of staffing and support far surpass the levels that I had become accustomed to working within the commercial sector of care.

I joined the Royal British Legion at Lister House as Senior Nurse, I was then successful in gaining the post of Deputy Manager. This is an exciting role as I have direct oversight of the Nursing and Dementia Care. As there are two Deputy Managers at Lister House, I have the opportunity to spend time with our residents and families, ensuring that the care provided is person-centred and dovetailed to the needs of the individual.
Frequently Asked Questions about Lister House
What types of Care is Lister House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Lister House have?
There are 72 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Lister House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Lister House to the centre of Ripon?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
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