Maple Lodge Care Home

Low Hall Lane, Scotton, Catterick Garrison DL9 4LJ

Group: Burlington Care

Person in charge: Kevin Robinson-Husband (Home Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 54+.

Single Rooms: 50

Shared Rooms: 5

Rooms with ensuite WC: 55

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Maple Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Maple Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Maple Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.346 for Maple Lodge Care Home is calculated as follows: ( (47 Excellents x 5) + (20 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 81 Ratings = 4.346

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Maple Lodge Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Maple Lodge Care Home has a Review Score of 8.8 (8.846) from 7 Reviews


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maple Lodge Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Maple Lodge Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Lovely home, my Nanna is very well cared for.
The fantastic manager keeps family ‘in the loop’ and nothing is too much trouble.
The onsite hairdresser is a real bonus!

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Kevin Robinson-Husband, Manager at Maple Lodge Care Home responded to this review on 05 Apr 2018:

Thank you so much for your lovely comments.

Mum came into Maple Lodge in January 2018 after a period in hospital. This was not a ‘planned’ for move and mum has needed and been given a lot of support, encouragement and care by all of the staff.
This has not been an easy time but has been made much easier through the understanding of the manager and the trust and confidence that we have in him to manage mum's safety and care. Living a long distance away I have been helped to stay in touch through emailed letters and phone calls to mum via both the manager and staff and have had all of my questions answered which is very reassuring. Staff are friendly and work hard, clearly caring for their residents, and I feel able to contact the home without being a nuisance!

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Kevin Robinson-Husband, Manager at Maple Lodge Care Home responded to this review on 05 Apr 2018:

Thank you, Donna, we will continue to support and you know that we are always here to support yourselves and your mum.

My mother spent 4 weeks in Maple Lodge. During that time, her hearing aids were put through the laundry and her glasses went missing.
I found the bedroom corridors frequently smelt of urine. Staff were difficult to find, and the reception was frequently unmanned.
Despite being told that mum needed assistance dressing and washing, this was not done. Mum's dentures went missing for 3 days, and upon checking the pot she soaks them in, I found it full of dirty water.
The "activities" consisted largely of putting either the TV or CD player on. In the afternoons, an activity called 1-2-1 seemed to consist of nothing more than putting residents into a common room and leaving them there.
I will never let my mum go into this home again.

How likely would you be to recommend Maple Lodge Care Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.8 out of 5

Kevin Robinson-Husband, Home manager at Maple Lodge Care Home responded to this review on 05 Apr 2018:

I am very sorry that you feel your stay with us was not what you expected, we welcome any feedback into our service and I take everything on board and we use this to review the service in which we offer. Thank you for your comments and these will be looked into.

Since my mum has been at Maple Lodge, she has been cared for in a wonderful manner by all the staff. All her need are also fully catered for and the staff have been extremely supportive to me as well. Maple Lodge was the right choice. Thank you once again.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Kevin Robinson-Husband, Manager at Maple Lodge Care Home responded to this review on 31 Jan 2018:

Thank you, Nicola, it is pleasure thank you so much.

My dear husband spent the last 8months of his life at this amazing nursing home. Sadly I could not manage any longer at home. Their care for him was amazing, such kindness and he was treated with great dignity. The entire team were like a family to us, I spent the last 8nights at the home when his end of life was imminent. They made me so welcome. His needs were great as he couldn't walk, talk or swallow but the staff dealt with it all with such compassion and professionalism. I cannot thank Maple Lodge enough.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Safety / Security

Rooms

Average Rating:   4.9 out of 5

Kevin Robinson-husband, Home Manager at Maple Lodge Care Home responded to this review on 23 Nov 2017:

Christina it was a pleasure to look after your husband and we are here if you need any support. Take care and thank you for your kind words.

Agreeing to residential care for our mother was difficult; like most people she had hoped to remain in her own home but that became unsafe due to the progression of her Alzheimer's. A serious incident led to hospital admission and family visiting many local care homes. We were immediately impressed with all the staff we had contact with at Maple Lodge and have been delighted with the care and support they continue to give our mother.

We are so pleased we chose Maple Lodge and highly recommend the staff, management and the parent company, Burlington Care.

Apparently, Burlington Care took over the home shortly before Mum arrived and it has been noticeable that further improvements are being made.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Mum was moved to Maple Lodge Care Home with health deteriorating, since moving here her health has dramatically improved. The care she receives is so brilliant she is the happiest we have seen in years. Maple Lodge Care Home is the best care by far/excellent care home.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Maple Lodge Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Maple Lodge Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Maple Lodge Care Home