Barchester Dales Care Home

I am pleased with the care my mum receives at The Dales. She is kept clean and her requirements are met. The staff are very pleasant and diligent and I am always informed of my mother's health and wellbeing.

Lovely friendly staff, professional and courteous. Never had any issues with communication which is excellent. We are always advised of any issues with my mum. Thank you to everyone at The Dales.

When my mother moved to The Dales from hospital it was a very worrying time, filled with guilt and the thought she needed care. The day she was brought from hospital I was allowed to be there to help her settle, which meant the world to me. She was distressed and anxious and the staff were amazing to her and me. The nurse said she was there for all of us always. Mam settled well due to the care of every staff member I met. I would highly recommend The Dales to anyone in the awful situation looking for care. Mam's health and wellbeing have come on so much that we have mam back.

On admission, I had expected to have a conversation about the resident's individual needs. This did happen and I was told I could leave. I wasn't expected that either. The upshot was that The Dales had to ring me at home twice for clarification and talk to me several times for clarification when I visited. Prior to residency, I had prepared a written list of information - this did not appear to have been looked at. Just a general comment - it is very difficult to hear what is being said over your telephone system.

The team at The Dales has worked wonders for Mum. When entering the home, Mum was suffering physical and mental issues. Recently we have seen amazing improvement and she is settled at The Dales. The RGN in particular in the last month has taken quick and responsive action to deal with hearing, eyesight, and dental issues now that restrictions are lifting. She has taken proper interest and shown exceptional care.

From the first call to enquire to placing my father-in-law into permanent care, the staff were courteous, helpful and professional. The place itself is in a beautiful setting with fabulous views of the countryside and in a quiet cul-de-sac. On entering the home the atmosphere is homely and friendly and every staff member we encountered was smiling and went above and beyond to offer assistance. It was a huge weight off our shoulders on leaving my father-in-law here and knowing that all his needs will be met by capable and caring staff and that he will be happy here, we slept for the first time in weeks.

Management is sometimes difficult to find re queries. Once queries are discussed, a helpful outcome and usually prompt!

A wonderful care home with cheerful, friendly, kind and very helpful staff. Nothing seems to be too much trouble for them. The care home benefits from a lovely rural location but the thing that makes it really special is the people who work there.

Well managed home with good facilities and a friendly atmosphere. The staff are very professional and caring.

Difficult to comment as we have not been able to visit inside, but mum seems settled and well cared for. Outside visits are well organised and we are able to communicate with the care staff by phone as we wish which is good.

Unfortunately, the care home went into Lockdown shortly after my mum came to The Dales so I only visited her a couple of times inside. It's lovely to visit albeit only for a short time, hopefully in the future we will be able to have visits inside.

The staff are brilliant, so patient with my aunt.

I am very happy with the care my mother gets at The Dales Care Home, but I have to say I am very unhappy with how nothing is yet in place for the comfort of residents and guests visiting relatives outside the home. I do not understand why it is taking so long to have maybe a small marquee with heaters like other homes in the area and public houses. It could be done in a matter of days.

We cannot thank sufficiently all the wonderful staff in every department of the Dales Nursing Home for the work that they have done throughout these difficult months. They have worked tirelessly, with dedication and meticulous attention to detail for all those in their care, retaining always a bright spirit. We salute them and want them to know how much we value them! They are our Heroes!

Both the domestic staff and the nurses have been most helpful and caring during my stay.

The best thing about The Dales is the staff. They always treat Mum with the utmost care and dignity. It feels like a family and I like the way that staff and residents chat, eat, laugh and live side-by-side.

My husband, who has Alzheimer's, came in for respite care last month and has stayed. I have been so impressed by the standard of dementia care here - all the staff are lovely, and the Manager is exceptionally knowledgeable and helpful. OK, the Memory Lane wing is looking a bit tired, but it is homely and cosy. The home is set in a beautiful location. There is a trained nurse on duty at all times and the atmosphere is one of calm, despite some of the distressing behaviours of the residents. Everything is done by the book, medication is well administered and my husband's care plan is comprehensive and kept updated. It has made me feel less anxious, knowing that he is in such good hands.

Very caring and compassionate and very kind. They ensure that everything that can be done to help the resident is done.

My sister has been a resident of the dementia part of The Dales Care Home since late 2018. Whilst it is sad for me to see my sister in this situation, I have been most impressed by the care she is receiving. I have noticed that month on month despite her condition, her general demeanour ie cheerfulness, has improved and I put this down to the excellent one-on-one care she receives.

My review is not only for 2019 but goes back many years to when my grandmother, grandfather, stepmother, a friend of the family and finally my father all became residents. They all had excellent care and the home has continued to have an exceptional standard of care, not just recently, but for many years. I am so lucky to have my father in your care.