Review from John M (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

A wonderful care home with cheerful, friendly, kind and very helpful staff. Nothing seems to be too much trouble for them. The care home benefits from a lovely rural location but the thing that makes it really special is the people who work there.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S H (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

Well managed home with good facilities and a friendly atmosphere. The staff are very professional and caring.

Reply from George Reddiough, Admin at Barchester Dales Care Home

Thank you for your kind words, all the employees pride themselves on making the Dales feel like a home from home.

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Review from R L (Son of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

Difficult to comment as we have not been able to visit inside, but mum seems settled and well cared for. Outside visits are well organised and we are able to communicate with the care staff by phone as we wish which is good.

Reply from George Reddiough, Admin at Barchester Dales Care Home

Thank you for your kind words and comments, everyone appreciates them.

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Review from Barbara H (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

Unfortunately, the care home went into Lockdown shortly after my mum came to The Dales so I only visited her a couple of times inside. It's lovely to visit albeit only for a short time, hopefully in the future we will be able to have visits inside.

Reply from George Reddiough, Admin at Barchester Dales Care Home

The current situation is not ideal but we can give you the confidence that all residents feel like a family. The home is giving great mealtime experiences, good company and enjoyable activities along with great care and in everything we do we can guarantee it is all done with love.

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Review from Vicky J (Niece of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

The staff are brilliant, so patient with my aunt.

Reply from George Reddiough, Admin at Barchester Dales Care Home

Thank you for your comments we do like to treat everyone like they are part of the Dales family.

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Review from C H (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my mother gets at The Dales Care Home, but I have to say I am very unhappy with how nothing is yet in place for the comfort of residents and guests visiting relatives outside the home. I do not understand why it is taking so long to have maybe a small marquee with heaters

like other homes in the area and public houses. It could be done in a matter of days.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S R (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience

We cannot thank sufficiently all the wonderful staff in every department of the Dales Nursing Home for the work that they have done throughout these difficult months. They have worked tirelessly, with dedication and meticulous attention to detail for all those in their care, retaining always a bright

spirit. We salute them and want them to know how much we value them! They are our Heroes!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for taking the time to review our service and the positive feedback for the team, it has been a challenging few months for Residents, families too and the team will be delighted to read your kind comments. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from James C (Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience

Both the domestic staff and the nurses have been most helpful and caring during my stay.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for taking the time to review our home, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Catherine C (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience

The best thing about The Dales is the staff. They always treat Mum with the utmost care and dignity. It feels like a family and I like the way that staff and residents chat, eat, laugh and live side-by-side.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you very much for taking the time to review our home and the service we provide. I am pleased that you have a good experience with our home and staff. I would welcome a discussion about the areas that did not meet the full standard as it is only with feedback that we can look at these things and correct them for everyone involved with our home. We pride ourselves as 'The Dales family' in doing our utmost to ensure that people have the best experience when with us.

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Review from Sally G (Wife of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience

My husband, who has Alzheimer's, came in for respite care last month and has stayed. I have been so impressed by the standard of dementia care here - all the staff are lovely, and the Manager is exceptionally knowledgeable and helpful. OK, the Memory Lane wing is looking a bit tired, but it is homely

and cosy. The home is set in a beautiful location. There is a trained nurse on duty at all times and the atmosphere is one of calm, despite some of the distressing behaviours of the residents. Everything is done by the book, medication is well administered and my husband's care plan is comprehensive and kept updated. It has made me feel less anxious, knowing that he is in such good hands.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you so much for taking the time to complete this review. We are pleased that you have enjoyed your experience with us so much that your husband has stayed. We have recently had a large refurbishment of the majority of the home and our next project is to enhance the training for staff who work with our residents living with dementia and to enhance the environment as well. We are excited for this change as it is linked with Leeds- Beckett University, allowing our residents to benefit from the most recent research linked to living with dementia and improving our residents experiences and wellbeing. If you have any suggestions on improvements that could improve our service in anyway, please let us know as it all supports a better experience for all.

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Review from C L (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience

Very caring and compassionate and very kind. They ensure that everything that can be done to help the resident is done.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you very much for taking the time to complete this review. We are pleased that you find the service we provide so favourable. The team, work hard to ensure that our residents feel very much at home and we aim to fulfil all their needs, in a caring and supportive way.

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Review from Chris D (Brother of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience

My sister has been a resident of the dementia part of The Dales Care Home since late 2018. Whilst it is sad for me to see my sister in this situation, I have been most impressed by the care she is receiving. I have noticed that month on month despite her condition, her general demeanour ie cheerfulness,

has improved and I put this down to the excellent one-on-one care she receives.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to review our home and I am really pleased to read that you are happy with your sisters care. We have future plans for some of the facilities on our memory lane community which will enhance their experience of living there. Please feel free to come and discuss any ideas that you may have in enhancing the areas that you believe should improve.

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Review from Helen B (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience

My review is not only for 2019 but goes back many years to when my grandmother, grandfather, stepmother, a friend of the family and finally my father all became residents. They all had excellent care and the home has continued to have an exceptional standard of care, not just recently, but for many

years. I am so lucky to have my father in your care.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for your thoughtful review. It is heartwarming to know that many of your family have enjoyed their time living in The Dales and I hope if anyone else needs to live in a care home that we continue to be your home of choice.

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Review from Pauline J (Wife of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience

Needs more carers. Carers often under stress. Activities need improving. Some rooms need decorating needs. More parking places.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to review our home. We take pride in providing the best service to our residents in their home. I would welcome your feedback on the services, that in your opinion, have not met the highest standard, as I encourage working together for the best outcomes. Please feel free to come and discuss these with me at any time.

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Review from H E (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience

My father is a resident on the memory lane/dementia unit where the staff support all of his daily living needs. The standard of food in the unit is acceptable. It would be great to see more choice for people with special dietary needs to support residents to maintain healthier weights as their dementia

progresses.
Staff do their best to support with fluid and food intake but staffing levels can be tight to allow staff too much time. Staff are very helpful, polite and caring but sometimes overstretched with clients with complex needs.
The activity coordinator runs regular activities and events which clients enjoy - this makes a real difference and more would be welcomed. Some areas and facilities in the unit would benefit from updating. Overall, very happy and would recommend the home.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete a review of our home. I am glad that you would recommend the home and would invite you to discuss any ideas that you may have to improve our service. We aim to provide excellent care and welcome a collaborative approach to this.

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Review from Fiona P (Granddaughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience

Since Gran has been here she feels more involved and healthier. Not had any sores for a long time.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for the review of our home. It is our aim to ensure that everyone enjoys life within our home, whether it is one of our residents or their families. Our team work hard to create an excellent standard for all.

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Review from William M (Brother of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful and always help my sister. The food is exceptional.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete a review of the home. We pride ourselves in offering an excellent service and I would like to thank you for your support on behalf of our team.

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Review from Malcolm B (Husband of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience

Immediately entering The Dales Care Home I felt a good atmosphere.
Management and staff were all welcoming and friendly and looked after my wife with care during her short respite stay.
I would certainly use The Dales Care Home in the future.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete a review of our service. We aim to provide the highest level of service and our team aims to make everyone feel at home. We would welcome feedback on all areas so that we can improve our service. We are presently undergoing a refurbishment which will give our residents and visitors an even better experience whilst in the home.

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Review from L M (Friend of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

I have visited residents at The Dales Care Home for the past few years. It is a beautiful, welcoming home. The staff are wonderful and are friendly, professional and hard-working. They go above and beyond to make sure the residents receive the best care.
I have been to many care homes. In my opinion,

The Dales is the best in the area.
I would recommend it to my friends and family.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you very much for taking the time to review our home. Our aim is to provide excellent person-centred care with a warm welcome to everyone. I am glad that you have experienced a good service whilst at our home and I am sure that you will continue to do so as our staff pride themselves in ensuring that our residents, relatives and visitors all have a good experience in our home.

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Review from Diane Y (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience

Staff are happy in their work, always greet with a smile. Mum well settled from the beginning of her stay in June. Lots of activities going on. All staff are valued from domestic, housekeeping to nurses. Well led by the Manager who is always ready to listen and chat.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you very much for taking the time to review our home and giving such lovely feedback. We are glad that you are happy with the service provided and if there is anything we can further do to improve or service, we welcome your feedback.

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Barchester Dales Care Home

Care Provided by Barchester Dales Care Home

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