Barchester Dales Care Home

Draughton, Skipton BD23 6DU
Review Us
9.5 67 Reviews
  • Barchester Dales Care Home, Skipton
The Dales looks beyond its duty to provide excellent Nursing care. It is also a vibrant, active community with a full and varied programme of social and leisure pursuits, including organised musical and other events plus trips and excursions, which enable residents to enjoy a stimulating and busy lifestyle.

Above all, it is committed to helping its residents, their families and friends feel totally at home. The team believe this is what really makes the home different from traditional nursing homes. Staff really want people to feel that this is their own home.

They offer a 5-star dining experience ensuring meals are a pleasurable occasion. Dedicated fully trained staff give a high level of service and support enabling residents to enjoy a quality of life whilst maintaining their independence.
Show Barchester Dales Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Dales Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Roisin Doyle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (5)

Barchester Dales Care Home Reviews (67)

9.5

Barchester Dales Care Home has a Review Score of 9.5 (9.528) out of 10, based on 11 reviews in the last 2 years.
Over all time Barchester Dales Care Home has 67 reviews.

Overall Experience
  • 42
  • 25
  • 0
  • 0
  • 0
Date Published
  • 67
  • 3
  • 5
  • 11
  • 56
Reviewer Connection to Barchester Dales Care Home
  • 29
  • 6
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 21-40
Review from Malcolm H (Son of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at The Dales has worked wonders for Mum. When entering the home, Mum was suffering physical and mental issues. Recently we have seen amazing improvement and she is settled at The Dales. The RGN in particular in the last month has taken quick and responsive action to deal with hearing, eyesight,
and dental issues now that restrictions are lifting. She has taken proper interest and shown exceptional care.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah F (Daughter-in-law of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first call to enquire to placing my father-in-law into permanent care, the staff were courteous, helpful and professional. The place itself is in a beautiful setting with fabulous views of the countryside and in a quiet cul-de-sac. On entering the home the atmosphere is homely and friendly
and every staff member we encountered was smiling and went above and beyond to offer assistance. It was a huge weight off our shoulders on leaving my father-in-law here and knowing that all his needs will be met by capable and caring staff and that he will be happy here, we slept for the first time in weeks.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review and the positive experience you have had in relation to the home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter W (Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Basically everything is excellent.
Staff are wonderful and so helpful.
Most food is good, occasionally excellent!
Scrambled egg - never again! Packet?
Management is sometimes difficult to find re queries. Once queries are discussed, a helpful outcome and usually prompt!
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John M (Son of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home with cheerful, friendly, kind and very helpful staff. Nothing seems to be too much trouble for them. The care home benefits from a lovely rural location but the thing that makes it really special is the people who work there.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well managed home with good facilities and a friendly atmosphere. The staff are very professional and caring.
Reply from George Reddiough, Admin at Barchester Dales Care Home

Thank you for your kind words, all the employees pride themselves on making the Dales feel like a home from home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R L (Son of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Difficult to comment as we have not been able to visit inside, but mum seems settled and well cared for. Outside visits are well organised and we are able to communicate with the care staff by phone as we wish which is good.
Reply from George Reddiough, Admin at Barchester Dales Care Home

Thank you for your kind words and comments, everyone appreciates them.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara H (Daughter of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately, the care home went into Lockdown shortly after my mum came to The Dales so I only visited her a couple of times inside. It's lovely to visit albeit only for a short time, hopefully in the future we will be able to have visits inside.
Reply from George Reddiough, Admin at Barchester Dales Care Home

The current situation is not ideal but we can give you the confidence that all residents feel like a family. The home is giving great mealtime experiences, good company and enjoyable activities along with great care and in everything we do we can guarantee it is all done with love.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vicky J (Niece of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are brilliant, so patient with my aunt.
Reply from George Reddiough, Admin at Barchester Dales Care Home

Thank you for your comments we do like to treat everyone like they are part of the Dales family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Daughter of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my mother gets at The Dales Care Home, but I have to say I am very unhappy with how nothing is yet in place for the comfort of residents and guests visiting relatives outside the home. I do not understand why it is taking so long to have maybe a small marquee with heaters
like other homes in the area and public houses. It could be done in a matter of days.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S R (Daughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot thank sufficiently all the wonderful staff in every department of the Dales Nursing Home for the work that they have done throughout these difficult months. They have worked tirelessly, with dedication and meticulous attention to detail for all those in their care, retaining always a bright
spirit. We salute them and want them to know how much we value them! They are our Heroes!
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for taking the time to review our service and the positive feedback for the team, it has been a challenging few months for Residents, families too and the team will be delighted to read your kind comments. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James C (Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both the domestic staff and the nurses have been most helpful and caring during my stay.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for taking the time to review our home, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catherine C (Daughter of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The best thing about The Dales is the staff. They always treat Mum with the utmost care and dignity. It feels like a family and I like the way that staff and residents chat, eat, laugh and live side-by-side.
Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you very much for taking the time to review our home and the service we provide. I am pleased that you have a good experience with our home and staff. I would welcome a discussion about the areas that did not meet the full standard as it is only with feedback that we can look at these things and correct them for everyone involved with our home. We pride ourselves as 'The Dales family' in doing our utmost to ensure that people have the best experience when with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally G (Wife of Resident) published on 15 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who has Alzheimer's, came in for respite care last month and has stayed. I have been so impressed by the standard of dementia care here - all the staff are lovely, and the Manager is exceptionally knowledgeable and helpful. OK, the Memory Lane wing is looking a bit tired, but it is homely
and cosy. The home is set in a beautiful location. There is a trained nurse on duty at all times and the atmosphere is one of calm, despite some of the distressing behaviours of the residents. Everything is done by the book, medication is well administered and my husband's care plan is comprehensive and kept updated. It has made me feel less anxious, knowing that he is in such good hands.
Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you so much for taking the time to complete this review. We are pleased that you have enjoyed your experience with us so much that your husband has stayed. We have recently had a large refurbishment of the majority of the home and our next project is to enhance the training for staff who work with our residents living with dementia and to enhance the environment as well. We are excited for this change as it is linked with Leeds- Beckett University, allowing our residents to benefit from the most recent research linked to living with dementia and improving our residents experiences and wellbeing. If you have any suggestions on improvements that could improve our service in anyway, please let us know as it all supports a better experience for all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C L (Daughter of Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and compassionate and very kind. They ensure that everything that can be done to help the resident is done.
Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you very much for taking the time to complete this review. We are pleased that you find the service we provide so favourable. The team, work hard to ensure that our residents feel very much at home and we aim to fulfil all their needs, in a caring and supportive way.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris D (Brother of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident of the dementia part of The Dales Care Home since late 2018. Whilst it is sad for me to see my sister in this situation, I have been most impressed by the care she is receiving. I have noticed that month on month despite her condition, her general demeanour ie cheerfulness,
has improved and I put this down to the excellent one-on-one care she receives.
Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to review our home and I am really pleased to read that you are happy with your sisters care. We have future plans for some of the facilities on our memory lane community which will enhance their experience of living there. Please feel free to come and discuss any ideas that you may have in enhancing the areas that you believe should improve.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen B (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is not only for 2019 but goes back many years to when my grandmother, grandfather, stepmother, a friend of the family and finally my father all became residents. They all had excellent care and the home has continued to have an exceptional standard of care, not just recently, but for many
years. I am so lucky to have my father in your care.
Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for your thoughtful review. It is heartwarming to know that many of your family have enjoyed their time living in The Dales and I hope if anyone else needs to live in a care home that we continue to be your home of choice.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline J (Wife of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Needs more carers. Carers often under stress. Activities need improving. Some rooms need decorating needs. More parking places.
Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to review our home. We take pride in providing the best service to our residents in their home. I would welcome your feedback on the services, that in your opinion, have not met the highest standard, as I encourage working together for the best outcomes. Please feel free to come and discuss these with me at any time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H E (Daughter of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is a resident on the memory lane/dementia unit where the staff support all of his daily living needs. The standard of food in the unit is acceptable. It would be great to see more choice for people with special dietary needs to support residents to maintain healthier weights as their dementia
progresses.
Staff do their best to support with fluid and food intake but staffing levels can be tight to allow staff too much time. Staff are very helpful, polite and caring but sometimes overstretched with clients with complex needs.
The activity coordinator runs regular activities and events which clients enjoy - this makes a real difference and more would be welcomed. Some areas and facilities in the unit would benefit from updating. Overall, very happy and would recommend the home.
Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete a review of our home. I am glad that you would recommend the home and would invite you to discuss any ideas that you may have to improve our service. We aim to provide excellent care and welcome a collaborative approach to this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona P (Granddaughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Gran has been here she feels more involved and healthier. Not had any sores for a long time.
Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for the review of our home. It is our aim to ensure that everyone enjoys life within our home, whether it is one of our residents or their families. Our team work hard to create an excellent standard for all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William M (Brother of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and always help my sister. The food is exceptional.
Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete a review of the home. We pride ourselves in offering an excellent service and I would like to thank you for your support on behalf of our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.528)

Overview of Review Score

The Review Score of 9.5 (9.528) out of 10 for Barchester Dales Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.546 for Barchester Dales Care Home is calculated as follows: ( (78 Excellents x 5) + (49 Goods x 4) + (1 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 130 Ratings = 4.546
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.982 Points relating to the number of positive Reviews for Barchester Dales Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 11 Positive Reviews ÷ 11.2 = 0.982
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (13)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Dales Care Home to verify any information. View our terms and conditions. Barchester Dales Care Home has an Enhanced Service - more info.