Review from M P (Wife of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience

My husband always appears well cared for and comfortable. I and my family are happy with the way the care home is run.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to do a review of our service. It is good to see that your husband receives good care and that you are happy with the way that the home is run. We aim to provide an excellent service for our residents and our relatives, please feel free to approach me or any of the staff for any of the areas that have not been scored as excellent so that we can work on these to improve them

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Review from Philip B (Husband of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience

I think Barchester The Dales Care Home is outstanding. My wife is content and cared for extremely well and that has given me peace of mind.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete the review. I am really pleased that you find our home and services to an excellent standard. I note activities is good and would welcome your feedback on how we can improve this.

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Review from Ian B (Husband of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

I find the staff very loving and caring could not wish for a better place for my poor wife.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you very much for taking the time to complete the review, it is very much appreciated. I am glad that the service you receive from our team is an excellent one and I shall pass these comments on to our team.

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Review from D C (Friend of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

He always looks really well cared for and he is very happy. Nothing too much for the staff.
Everyone is very welcoming.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for your excellent review and have taken time to do this. We are extremely happy that you have received an excellent service and this will be relayed to our staff team.

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Review from Michael D (Brother of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience

I rate this home good because the staff are helpful and friendly. The resident concerned (my sister) seems very satisfied and never complains to me about any aspect of the home.

I speak with authority, having been a care home owner years ago.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for your comments, especially regarding the excellent service that our staff team provide as they do go above and beyond to support our residents and families. I would welcome the time to speak with you to discuss how we can improve our service in other areas as we aim to deliver an excellent service to our residents, families and friends .

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Review from Victor J (Cousin of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience

Generally very satisfied living at The Dales but would prefer to be at home.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to review our home. We are really pleased that you have found some areas that you believe to be excellent. As manager of the home, I would welcome you spending some time with me to feedback as to how we can improve on the other areas.

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Review from Maggie W (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

Mum spent the last three months of her life at The Dales Care Home. She settled in very quickly and we knew that she was comfortable and happy there. There was a calm, peaceful but cheerful ambience which suited our mum. During her final illness, mum was treated with such care and with every dignity.

All the staff were so very kind and supportive to mum and also to us her family. I can't thank them enough for the way they helped us through mum's final days.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete this review after such emotional circumstances. The staff pride themselves on their care delivery and they do deliver excellent care. It was a privilege to support your mum at the end of her life and ensure that she received the care and dignity that she deserved.

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Review from F Y (Grandson of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

Welcoming place - lots of carers and the food is nice.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete the review for the home. We are glad that you are happy with the service provided, however I would like all our residents, relatives, friends to receive an excellent service and welcome speaking with you to discuss how we can move that going forward for you.

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Review from J S (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience

Experience of Dales staff: nurses, care, kitchen, laundry and maintenance staff form an excellent team, reliable and trustworthy. Have issues with experience of agency staff which have at times been unable to meet expected standards. Home requires upgrades such as decoration rather than 'touch up'

and superficial fixes/painting. Location fantastic, therefore, more time should be scheduled to enjoy outdoor grounds, pretty gardens. More effort required to create residents activities of interest.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for your review and the positive feedback regarding the team. We infrequently use agency care staff, however when we do they are inducted and monitored as to their ability to meet Barchester standards. We welcome feedback regarding their performance so that we can ensure the best standard of care is delivered to our residents. We have a new manager and a new activities team in place and activities have been formulated to support outdoor activities and more activities of interest, enhancing our residents' wellbeing. We welcome ideas and have an open door policy for you to be able to discuss these with me or any member of the team.

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Review from Anne H (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

My friend has vascular dementia and lewy body dementia. He is completely unable to do anything without assistance. I have found during his time at The Dales (2 years) he has always received professional care to an excellent level and I have never had any concern about the way he has been looked after.

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Review from Helen M (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience

My Mother was warmly welcomed by staff at The Dales. Caring staff made her comfortable. Staff are also attentive to our needs as a family, nothing is too much trouble. Thank you!

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Review from C C (Friend of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience

All staff at the Dales respect each resident with dignity and friendliness. The care is very good, the rooms are clean and homely. The residents are made to feel that this is their home and are encouraged to do just this. When residents are poorly and terminal all care and respect are wonderful.

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Review from H A (Great-Niece of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience

We were very happy with the standard of care given to my great aunt, as was she.

Her room was kept immaculate and her privacy respected. She was able to have meals in her room when she wished and the staff at The Dales made a lovely family tea party for her 100th birthday. Nothing was too much trouble

for the staff.

I would also like to say a big thank you for all aspects of the ‘End of life’ care given to my great Aunty which was of a very high standard, from all members of staff.

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Review from Sue B (Daughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience

My family member now has a very high care need which this home provides excellently. The staff are a great asset to this home - always professional, curteous and always treat residents with a great deal of dignity.

My family member suffered a severe stroke and without the care received at The Dales,

I am sure they would not have survived - well done and thank you.

Reply from Alison Carmichael, National Operational Manager at Barchester Dales Care Home

Hi Sue,
May we thank you for allowing us to care for your wonderful family member. I have personally spoken to the staff at the home following your review and kind words.

Many thanks and warm regards.

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Review from Catherine W (Relative of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience

The family are very pleased with the care being given, which is always to a very high standard. All issues have been dealt with straight away and we feel we are listened to and any issues are acted on by the operations manager.

Reply from Alison Carmichael, National Operational Manager at Barchester Dales Care Home

Hi Catherine,
We strive to provide the best care and support to all residents and families.
Glad to be able to help with presented issues and resolve them for you.

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Review from F B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been resident at The Dales Care Home for about 4 1/2 years. The care she has received has been excellent - hence I have recommended it to many friends and family who have subsequently arranged for their family member to reside at the home. The staff know my mother's personality such that

as she has deteriorated mentally and physically they are now able to anticipate her needs. The only slight negatives are the lack of variety in the food menu and we were unhappy with the last manager but she has now left (hence no response below).

Reply from Alison Carmichael, National Operational Manager at Barchester Dales Care Home

Hi Fiona,
Thank you for your kind words, the staff do work very hard and are very caring.
Following the meeting I held with family and residents in Nov 17, a new menu has been devised following all of your feedback. This is displayed in the hall on the family notice board for your perusal.
Warm regards.

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Review from Norrie E (Friend of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience

Good welcome from the person on the desk, very helpful.
Taken to the resident I was visiting. She had a nice room although rather small. I was impressed by the care assistant who dealt with the resident when she became anxious. She was calm, patient and reassuring.
We took the resident to the sitting

room as we left but there was no one else in there and no staff we could see. We didn't want to leave our friend alone.
All the staff we saw were excellent.
Not able to comment on food etc.

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Review from Corinne D (Daughter of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience

It is extraordinary to find so many genuinely caring staff under one roof, they are amazing and I can't praise them enough. My Father was the only resident for 7 months before passing away but I am so glad he had that time there. He was always clean and well groomed and he loved the food so much he

had two helpings of porridge for his breakfast! The Hotel Services lady kept him well fed and well hydrated!
Well done to each and every one.

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Review from Craig (Grandson of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience

My Grandfather spent the final 7 months of his life here. Moving him here from another home was the best decision I have made. The care, attention, devotion and commitment the staff show is second to none, nothing was ever too much for them. He gained the weight back that he had lost at a previous home,

became settled very quickly and shown all the attention he could have asked for. As a family, we can rest knowing his final days were spent in caring and comfortable surroundings and treated with dignity. Cannot speak highly enough of the place.

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Review from Paula W (Daughter of Resident) published on 12 January 2017
Submitted via Website • Report

Overall Experience

My 95-year-old mother was admitted to The Dales for end of life care in December and we are so pleased that we managed to obtain a bed for her in this particular care home. She was sadly only a resident for a short time but the staff took a great deal of trouble to get to know her and to enable her

to respond to them which was so important as she was suffering from severe dementia.
As she became increasingly confused and unresponsive they did everything possible to make sure she was warm, comfortable and pain-free and as we were unable to get back in time for her last few moments, they sat and held her hands to enable a peaceful passing.

I would like to express the gratitude all our family feel that she was so kindly and respectfully treated in her last days and only wish there were more care homes of this calibre to look after our elderly.

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Barchester Dales Care Home

Care Provided by Barchester Dales Care Home

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Funding & Fees Guide for Barchester Dales Care Home

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