Barchester Dales Care Home

Draughton, Skipton BD23 6DU
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9.5 67 Reviews
  • Barchester Dales Care Home, Skipton
The Dales looks beyond its duty to provide excellent Nursing care. It is also a vibrant, active community with a full and varied programme of social and leisure pursuits, including organised musical and other events plus trips and excursions, which enable residents to enjoy a stimulating and busy lifestyle.

Above all, it is committed to helping its residents, their families and friends feel totally at home. The team believe this is what really makes the home different from traditional nursing homes. Staff really want people to feel that this is their own home.

They offer a 5-star dining experience ensuring meals are a pleasurable occasion. Dedicated fully trained staff give a high level of service and support enabling residents to enjoy a quality of life whilst maintaining their independence.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Dales Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Roisin Doyle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (5)

Barchester Dales Care Home Reviews (67)

Total of 67, showing 41-60
9.5

Barchester Dales Care Home has a Review Score of 9.5 (9.542) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Dales Care Home has 67 reviews.

Overall Experience

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Date Published

67
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55

Review from Malcolm B (Husband of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Immediately entering The Dales Care Home I felt a good atmosphere.
Management and staff were all welcoming and friendly and looked after my wife with care during her short respite stay.
I would certainly use The Dales Care Home in the future.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete a review of our service. We aim to provide the highest level of service and our team aims to make everyone feel at home. We would welcome feedback on all areas so that we can improve our service. We are presently undergoing a refurbishment which will give our residents and visitors an even better experience whilst in the home.

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Review from L M (Friend of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited residents at The Dales Care Home for the past few years. It is a beautiful, welcoming home. The staff are wonderful and are friendly, professional and hard-working. They go above and beyond to make sure the residents receive the best care.
I have been to many care homes. In my opinion,
The Dales is the best in the area.
I would recommend it to my friends and family.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you very much for taking the time to review our home. Our aim is to provide excellent person-centred care with a warm welcome to everyone. I am glad that you have experienced a good service whilst at our home and I am sure that you will continue to do so as our staff pride themselves in ensuring that our residents, relatives and visitors all have a good experience in our home.

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Review from Diane Y (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are happy in their work, always greet with a smile. Mum well settled from the beginning of her stay in June. Lots of activities going on. All staff are valued from domestic, housekeeping to nurses. Well led by the Manager who is always ready to listen and chat.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you very much for taking the time to review our home and giving such lovely feedback. We are glad that you are happy with the service provided and if there is anything we can further do to improve or service, we welcome your feedback.

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Review from M P (Wife of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband always appears well cared for and comfortable. I and my family are happy with the way the care home is run.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to do a review of our service. It is good to see that your husband receives good care and that you are happy with the way that the home is run. We aim to provide an excellent service for our residents and our relatives, please feel free to approach me or any of the staff for any of the areas that have not been scored as excellent so that we can work on these to improve them

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Review from Philip B (Husband of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Barchester The Dales Care Home is outstanding. My wife is content and cared for extremely well and that has given me peace of mind.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete the review. I am really pleased that you find our home and services to an excellent standard. I note activities is good and would welcome your feedback on how we can improve this.

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Review from Ian B (Husband of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very loving and caring could not wish for a better place for my poor wife.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you very much for taking the time to complete the review, it is very much appreciated. I am glad that the service you receive from our team is an excellent one and I shall pass these comments on to our team.

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Review from D C (Friend of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He always looks really well cared for and he is very happy. Nothing too much for the staff.
Everyone is very welcoming.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for your excellent review and have taken time to do this. We are extremely happy that you have received an excellent service and this will be relayed to our staff team.

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Review from Michael D (Brother of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I rate this home good because the staff are helpful and friendly. The resident concerned (my sister) seems very satisfied and never complains to me about any aspect of the home.


I speak with authority, having been a care home owner years ago.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for your comments, especially regarding the excellent service that our staff team provide as they do go above and beyond to support our residents and families. I would welcome the time to speak with you to discuss how we can improve our service in other areas as we aim to deliver an excellent service to our residents, families and friends .

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Review from Victor J (Cousin of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very satisfied living at The Dales but would prefer to be at home.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to review our home. We are really pleased that you have found some areas that you believe to be excellent. As manager of the home, I would welcome you spending some time with me to feedback as to how we can improve on the other areas.

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Review from Maggie W (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last three months of her life at The Dales Care Home. She settled in very quickly and we knew that she was comfortable and happy there. There was a calm, peaceful but cheerful ambience which suited our mum. During her final illness, mum was treated with such care and with every dignity.
All the staff were so very kind and supportive to mum and also to us her family. I can't thank them enough for the way they helped us through mum's final days.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete this review after such emotional circumstances. The staff pride themselves on their care delivery and they do deliver excellent care. It was a privilege to support your mum at the end of her life and ensure that she received the care and dignity that she deserved.

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Review from F Y (Grandson of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming place - lots of carers and the food is nice.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for taking the time to complete the review for the home. We are glad that you are happy with the service provided, however I would like all our residents, relatives, friends to receive an excellent service and welcome speaking with you to discuss how we can move that going forward for you.

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Review from J S (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience of Dales staff: nurses, care, kitchen, laundry and maintenance staff form an excellent team, reliable and trustworthy. Have issues with experience of agency staff which have at times been unable to meet expected standards. Home requires upgrades such as decoration rather than 'touch up'
and superficial fixes/painting. Location fantastic, therefore, more time should be scheduled to enjoy outdoor grounds, pretty gardens. More effort required to create residents activities of interest.

Reply from Dawn Johnson, General Manager at Barchester Dales Care Home

Thank you for your review and the positive feedback regarding the team. We infrequently use agency care staff, however when we do they are inducted and monitored as to their ability to meet Barchester standards. We welcome feedback regarding their performance so that we can ensure the best standard of care is delivered to our residents. We have a new manager and a new activities team in place and activities have been formulated to support outdoor activities and more activities of interest, enhancing our residents' wellbeing. We welcome ideas and have an open door policy for you to be able to discuss these with me or any member of the team.

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Review from Anne H (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has vascular dementia and lewy body dementia. He is completely unable to do anything without assistance. I have found during his time at The Dales (2 years) he has always received professional care to an excellent level and I have never had any concern about the way he has been looked after.

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Review from Helen M (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was warmly welcomed by staff at The Dales. Caring staff made her comfortable. Staff are also attentive to our needs as a family, nothing is too much trouble. Thank you!

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Review from C C (Friend of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at the Dales respect each resident with dignity and friendliness. The care is very good, the rooms are clean and homely. The residents are made to feel that this is their home and are encouraged to do just this. When residents are poorly and terminal all care and respect are wonderful.

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Review from H A (Great-Niece of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the standard of care given to my great aunt, as was she.


Her room was kept immaculate and her privacy respected. She was able to have meals in her room when she wished and the staff at The Dales made a lovely family tea party for her 100th birthday. Nothing was too much trouble

for the staff.


I would also like to say a big thank you for all aspects of the ‘End of life’ care given to my great Aunty which was of a very high standard, from all members of staff.

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Review from Sue B (Daughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member now has a very high care need which this home provides excellently. The staff are a great asset to this home - always professional, curteous and always treat residents with a great deal of dignity.


My family member suffered a severe stroke and without the care received at The Dales,

I am sure they would not have survived - well done and thank you.

Reply from Alison Carmichael, National Operational Manager at Barchester Dales Care Home

Hi Sue,
May we thank you for allowing us to care for your wonderful family member. I have personally spoken to the staff at the home following your review and kind words.


Many thanks and warm regards.

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Review from Catherine W (Relative of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family are very pleased with the care being given, which is always to a very high standard. All issues have been dealt with straight away and we feel we are listened to and any issues are acted on by the operations manager.

Reply from Alison Carmichael, National Operational Manager at Barchester Dales Care Home

Hi Catherine,
We strive to provide the best care and support to all residents and families.
Glad to be able to help with presented issues and resolve them for you.

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Review from F B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at The Dales Care Home for about 4 1/2 years. The care she has received has been excellent - hence I have recommended it to many friends and family who have subsequently arranged for their family member to reside at the home. The staff know my mother's personality such that
as she has deteriorated mentally and physically they are now able to anticipate her needs. The only slight negatives are the lack of variety in the food menu and we were unhappy with the last manager but she has now left (hence no response below).

Reply from Alison Carmichael, National Operational Manager at Barchester Dales Care Home

Hi Fiona,
Thank you for your kind words, the staff do work very hard and are very caring.
Following the meeting I held with family and residents in Nov 17, a new menu has been devised following all of your feedback. This is displayed in the hall on the family notice board for your perusal.
Warm regards.

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Review from Norrie E (Friend of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good welcome from the person on the desk, very helpful.
Taken to the resident I was visiting. She had a nice room although rather small. I was impressed by the care assistant who dealt with the resident when she became anxious. She was calm, patient and reassuring.
We took the resident to the sitting
room as we left but there was no one else in there and no staff we could see. We didn't want to leave our friend alone.
All the staff we saw were excellent.
Not able to comment on food etc.

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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Barchester Dales Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Barchester Dales Care Home is calculated as follows: ( (86 Excellents x 5) + (51 Goods x 4) + (3 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 142 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Dales Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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