Barchester The Dales Care Home

Draughton, Skipton BD23 6DU

The Dales looks beyond its duty to provide excellent Nursing care. It is also a vibrant, active community with a full and varied programme of social and leisure pursuits, including organised musical and other events plus trips and excursions, which enable residents to enjoy a stimulating and busy lifestyle. Above all, it is committed to helping its residents, their families and friends feel totally at home: “The team believe this is what really makes the home different from traditional nursing homes. Staff really want people to feel that this is their own home,” says manager Millie Broome. They offer a 5 star dining experience ensuring meals are a pleasurable occasion. Dedicated fully trained staff give a high level of service and support enabling clients to enjoy a quality of life whilst maintaining their independence.

Group: Barchester Healthcare Ltd

Person in charge: Stacey Nicholson (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 46

Shared Rooms: 5

Rooms with ensuite WC: 15

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester The Dales Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Barchester The Dales Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Barchester The Dales Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.547 for Barchester The Dales Care Home is calculated as follows: ( (97 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 159 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Barchester The Dales Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11.2 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Barchester The Dales Care Home has a Review Score of 9.2 (9.172) from 14 Reviews


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester The Dales Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester The Dales Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Great-Niece of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

My Mother was warmly welcomed by staff at The Dales. Caring staff made her comfortable. Staff are also attentive to our needs as a family, nothing is too much trouble. Thank you!

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

All staff at the Dales respect each resident with dignity and friendliness. The care is very good, the rooms are clean and homely. The residents are made to feel that this is their home and are encouraged to do just this. When residents are poorly and terminal all care and respect are wonderful.

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

We were very happy with the standard of care given to my great aunt, as was she.

Her room was kept immaculate and her privacy respected. She was able to have meals in her room when she wished and the staff at The Dales made a lovely family tea party for her 100th birthday. Nothing was too much trouble for the staff.

I would also like to say a big thank you for all aspects of the ‘End of life’ care given to my great Aunty which was of a very high standard, from all members of staff.

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been resident at The Dales Care Home for about 4 1/2 years. The care she has received has been excellent - hence I have recommended it to many friends and family who have subsequently arranged for their family member to reside at the home. The staff know my mother's personality such that as she has deteriorated mentally and physically they are now able to anticipate her needs. The only slight negatives are the lack of variety in the food menu and we were unhappy with the last manager but she has now left (hence no response below).

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Alison Carmichael, National Operational Manager at Barchester The Dales Care Home responded to this review on 30 Jan 2018:

Hi Fiona,
Thank you for your kind words, the staff do work very hard and are very caring.
Following the meeting I held with family and residents in Nov 17, a new menu has been devised following all of your feedback. This is displayed in the hall on the family notice board for your perusal.
Warm regards.

My family member now has a very high care need which this home provides excellently. The staff are a great asset to this home - always professional, curteous and always treat residents with a great deal of dignity.

My family member suffered a severe stroke and without the care received at The Dales, I am sure they would not have survived - well done and thank you.

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Alison Carmichael, National Operational Manager at Barchester The Dales Care Home responded to this review on 30 Jan 2018:

Hi Sue,
May we thank you for allowing us to care for your wonderful family member. I have personally spoken to the staff at the home following your review and kind words.

Many thanks and warm regards.

The family are very pleased with the care being given, which is always to a very high standard. All issues have been dealt with straight away and we feel we are listened to and any issues are acted on by the operations manager.

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Alison Carmichael, National Operational Manager at Barchester The Dales Care Home responded to this review on 30 Jan 2018:

Hi Catherine,
We strive to provide the best care and support to all residents and families.
Glad to be able to help with presented issues and resolve them for you.

Good welcome from the person on the desk, very helpful.
Taken to the resident I was visiting. She had a nice room although rather small. I was impressed by the care assistant who dealt with the resident when she became anxious. She was calm, patient and reassuring.
We took the resident to the sitting room as we left but there was no one else in there and no staff we could see. We didn't want to leave our friend alone.
All the staff we saw were excellent.
Not able to comment on food etc.

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

It is extraordinary to find so many genuinely caring staff under one roof, they are amazing and I can't praise them enough. My Father was the only resident for 7 months before passing away but I am so glad he had that time there. He was always clean and well groomed and he loved the food so much he had two helpings of porridge for his breakfast! The Hotel Services lady kept him well fed and well hydrated!
Well done to each and every one.

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Grandfather spent the final 7 months of his life here. Moving him here from another home was the best decision I have made. The care, attention, devotion and commitment the staff show is second to none, nothing was ever too much for them. He gained the weight back that he had lost at a previous home, became settled very quickly and shown all the attention he could have asked for. As a family, we can rest knowing his final days were spent in caring and comfortable surroundings and treated with dignity. Cannot speak highly enough of the place.

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My 95-year-old mother was admitted to The Dales for end of life care in December and we are so pleased that we managed to obtain a bed for her in this particular care home. She was sadly only a resident for a short time but the staff took a great deal of trouble to get to know her and to enable her to respond to them which was so important as she was suffering from severe dementia.
As she became increasingly confused and unresponsive they did everything possible to make sure she was warm, comfortable and pain-free and as we were unable to get back in time for her last few moments, they sat and held her hands to enable a peaceful passing.

I would like to express the gratitude all our family feel that she was so kindly and respectfully treated in her last days and only wish there were more care homes of this calibre to look after our elderly.

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Very satisfied with the 3 carers and sister on mother's unit. I cannot fault them but I have seen fees rise from £700 per week to £900 per week. Mother has a simple dark room facing North. However, I have put up with this because she spends all her days in the lounge which is bright and pleasant. I do not think carers have seen their pay packets rise by even £10 per week. When people ask me what I think of the home, I say with the carers I am satisfied BUT I feel the managers of the care home head office in London are lining their pockets and probably earning 4 times as much as the carers who do all the dirty work. I am very aware that the company DICTATES to the home and its workers what they have to do and yet I have never seen anyone from London and my mother has been here 4 years.

How likely would you be to recommend Barchester The Dales Care Home? Likely

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Average Rating:   3.8 out of 5

Whilst the care provided at the Dales was excellent, unfortunately, we had to move my elderly mother despite her having dementia as the management increased the fees by 6% after just six months of arriving, then another 7% a year later, despite inflation rates being under 1% for past few years. We felt this is taking advantage of the fact that most people will not want to move their elderly relatives, usual generic reasons given, one being increased labour costs - be interested to know if wages went up by these amounts over the same period. Fortunately, she has settled in well to a nearby care home with no adverse impact on her health

How likely would you be to recommend Barchester The Dales Care Home? Unlikely

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Average Rating:   4 out of 5

Always extremely welcoming to all visitors whether family or friends. Plenty of activities going on for the residents and again family and friends and very often included. All special occasions/events recognised and celebrated - Halloween/bonfire night/Burns night etc and invitations sent to family. Residents welfare is second to none, carers are obviously very dedicated towards their charges and nothing is too much trouble to make residents feel comfortable, safe and well fed. They know all the residents needs and have a warm approach towards everyone.

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Extremely helpful and caring staff, nothing appeared a problem to them. Pleasant location, homely feeling. Plenty of activities for the residents with a sing a long and craft session on occasions when we have visited. The residents were always treaty with the greatest of dignity and we were more than made welcome on our visits.

How likely would you be to recommend Barchester The Dales Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

8 Bed Vacancies

posted 09 May 2018

Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

Job Vacancies

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Care Home Idol 2016

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