Barchester Dales Care Home

My Mother was warmly welcomed by staff at The Dales. Caring staff made her comfortable. Staff are also attentive to our needs as a family, nothing is too much trouble. Thank you!

All staff at the Dales respect each resident with dignity and friendliness. The care is very good, the rooms are clean and homely. The residents are made to feel that this is their home and are encouraged to do just this. When residents are poorly and terminal all care and respect are wonderful.

We were very happy with the standard of care given to my great aunt, as was she.

Her room was kept immaculate and her privacy respected. She was able to have meals in her room when she wished and the staff at The Dales made a lovely family tea party for her 100th birthday. Nothing was too much trouble for the staff.

I would also like to say a big thank you for all aspects of the ‘End of life’ care given to my great Aunty which was of a very high standard, from all members of staff.

My family member now has a very high care need which this home provides excellently. The staff are a great asset to this home - always professional, curteous and always treat residents with a great deal of dignity.

My family member suffered a severe stroke and without the care received at The Dales, I am sure they would not have survived - well done and thank you.

The family are very pleased with the care being given, which is always to a very high standard. All issues have been dealt with straight away and we feel we are listened to and any issues are acted on by the operations manager.

My mother has been resident at The Dales Care Home for about 4 1/2 years. The care she has received has been excellent - hence I have recommended it to many friends and family who have subsequently arranged for their family member to reside at the home. The staff know my mother's personality such that as she has deteriorated mentally and physically they are now able to anticipate her needs. The only slight negatives are the lack of variety in the food menu and we were unhappy with the last manager but she has now left (hence no response below).

Not able to comment on food etc.

Well done to each and every one.

My Grandfather spent the final 7 months of his life here. Moving him here from another home was the best decision I have made. The care, attention, devotion and commitment the staff show is second to none, nothing was ever too much for them. He gained the weight back that he had lost at a previous home, became settled very quickly and shown all the attention he could have asked for. As a family, we can rest knowing his final days were spent in caring and comfortable surroundings and treated with dignity. Cannot speak highly enough of the place.

As she became increasingly confused and unresponsive they did everything possible to make sure she was warm, comfortable and pain-free and as we were unable to get back in time for her last few moments, they sat and held her hands to enable a peaceful passing.

I would like to express the gratitude all our family feel that she was so kindly and respectfully treated in her last days and only wish there were more care homes of this calibre to look after our elderly.

Very satisfied with the 3 carers and sister on mother's unit. I cannot fault them but I have seen fees rise from £700 per week to £900 per week. Mother has a simple dark room facing North. However, I have put up with this because she spends all her days in the lounge which is bright and pleasant. I do not think carers have seen their pay packets rise by even £10 per week. When people ask me what I think of the home, I say with the carers I am satisfied BUT I feel the managers of the care home head office in London are lining their pockets and probably earning 4 times as much as the carers who do all the dirty work. I am very aware that the company DICTATES to the home and its workers what they have to do and yet I have never seen anyone from London and my mother has been here 4 years.

Whilst the care provided at the Dales was excellent, unfortunately, we had to move my elderly mother despite her having dementia as the management increased the fees by 6% after just six months of arriving, then another 7% a year later, despite inflation rates being under 1% for past few years. We felt this is taking advantage of the fact that most people will not want to move their elderly relatives, usual generic reasons given, one being increased labour costs - be interested to know if wages went up by these amounts over the same period. Fortunately, she has settled in well to a nearby care home with no adverse impact on her health

Always extremely welcoming to all visitors whether family or friends. Plenty of activities going on for the residents and again family and friends and very often included. All special occasions/events recognised and celebrated - Halloween/bonfire night/Burns night etc and invitations sent to family. Residents welfare is second to none, carers are obviously very dedicated towards their charges and nothing is too much trouble to make residents feel comfortable, safe and well fed. They know all the residents needs and have a warm approach towards everyone.

Extremely helpful and caring staff, nothing appeared a problem to them. Pleasant location, homely feeling. Plenty of activities for the residents with a sing a long and craft session on occasions when we have visited. The residents were always treaty with the greatest of dignity and we were more than made welcome on our visits.