Barchester Dales Care Home

Draughton, Skipton BD23 6DU
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9.5 67 Reviews
  • Barchester Dales Care Home, Skipton
The Dales looks beyond its duty to provide excellent Nursing care. It is also a vibrant, active community with a full and varied programme of social and leisure pursuits, including organised musical and other events plus trips and excursions, which enable residents to enjoy a stimulating and busy lifestyle.

Above all, it is committed to helping its residents, their families and friends feel totally at home. The team believe this is what really makes the home different from traditional nursing homes. Staff really want people to feel that this is their own home.

They offer a 5-star dining experience ensuring meals are a pleasurable occasion. Dedicated fully trained staff give a high level of service and support enabling residents to enjoy a quality of life whilst maintaining their independence.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Dales Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Roisin Doyle (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (5)

Barchester Dales Care Home Reviews (67)

Total of 67, showing 61-67
9.5

Barchester Dales Care Home has a Review Score of 9.5 (9.542) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Dales Care Home has 67 reviews.

Overall Experience

  • 42
  • 25
  • 0
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  • 0

Date Published

67
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12
55

Review from Corinne D (Daughter of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is extraordinary to find so many genuinely caring staff under one roof, they are amazing and I can't praise them enough. My Father was the only resident for 7 months before passing away but I am so glad he had that time there. He was always clean and well groomed and he loved the food so much he
had two helpings of porridge for his breakfast! The Hotel Services lady kept him well fed and well hydrated!
Well done to each and every one.

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Review from Craig (Grandson of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather spent the final 7 months of his life here. Moving him here from another home was the best decision I have made. The care, attention, devotion and commitment the staff show is second to none, nothing was ever too much for them. He gained the weight back that he had lost at a previous home,
became settled very quickly and shown all the attention he could have asked for. As a family, we can rest knowing his final days were spent in caring and comfortable surroundings and treated with dignity. Cannot speak highly enough of the place.

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Review from Paula W (Daughter of Resident) published on 12 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 95-year-old mother was admitted to The Dales for end of life care in December and we are so pleased that we managed to obtain a bed for her in this particular care home. She was sadly only a resident for a short time but the staff took a great deal of trouble to get to know her and to enable her
to respond to them which was so important as she was suffering from severe dementia.
As she became increasingly confused and unresponsive they did everything possible to make sure she was warm, comfortable and pain-free and as we were unable to get back in time for her last few moments, they sat and held her hands to enable a peaceful passing.


I would like to express the gratitude all our family feel that she was so kindly and respectfully treated in her last days and only wish there were more care homes of this calibre to look after our elderly.

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Review from Janine (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the 3 carers and sister on mother's unit. I cannot fault them but I have seen fees rise from £700 per week to £900 per week. Mother has a simple dark room facing North. However, I have put up with this because she spends all her days in the lounge which is bright and pleasant. I
do not think carers have seen their pay packets rise by even £10 per week. When people ask me what I think of the home, I say with the carers I am satisfied BUT I feel the managers of the care home head office in London are lining their pockets and probably earning 4 times as much as the carers who do all the dirty work. I am very aware that the company DICTATES to the home and its workers what they have to do and yet I have never seen anyone from London and my mother has been here 4 years.

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Review from Rick (Son of Resident) published on 1 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst the care provided at the Dales was excellent, unfortunately, we had to move my elderly mother despite her having dementia as the management increased the fees by 6% after just six months of arriving, then another 7% a year later, despite inflation rates being under 1% for past few years. We felt
this is taking advantage of the fact that most people will not want to move their elderly relatives, usual generic reasons given, one being increased labour costs - be interested to know if wages went up by these amounts over the same period. Fortunately, she has settled in well to a nearby care home with no adverse impact on her health

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Review from Tina (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always extremely welcoming to all visitors whether family or friends. Plenty of activities going on for the residents and again family and friends and very often included. All special occasions/events recognised and celebrated - Halloween/bonfire night/Burns night etc and invitations sent to family.
Residents welfare is second to none, carers are obviously very dedicated towards their charges and nothing is too much trouble to make residents feel comfortable, safe and well fed. They know all the residents needs and have a warm approach towards everyone.

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Review from David M (Nephew of Resident) published on 21 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and caring staff, nothing appeared a problem to them. Pleasant location, homely feeling. Plenty of activities for the residents with a sing a long and craft session on occasions when we have visited. The residents were always treaty with the greatest of dignity and we were more than
made welcome on our visits.

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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Barchester Dales Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Barchester Dales Care Home is calculated as follows: ( (86 Excellents x 5) + (51 Goods x 4) + (3 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 142 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Dales Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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