Sowerby House

Front Street, Sowerby, Thirsk YO7 1JP
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9.2 43 Reviews
  • Sowerby House, Thirsk
Sowerby House has undergone significant improvements, not only to the environment but also new systems and working practices have been introduced to the home, resulting in higher standards of care for all residents.

Sowerby House is a beautiful, Edwardian property that has been converted into a modern residential care home for older people, located in scenic surroundings, on the outskirts of Thirsk.

The home is spacious with lots of communal areas for residents to enjoy daily activities as well as socialising with family and friends, including a large lounge area and dining room overlooking the landscaped garden.

Mealtimes represent an important part of the day and the chef team use fresh ingredients, locally sourced where possible, to provide delicious, nutritionally balanced, seasonal meals.

The group is proud of the reputation they are building in local communities to become the home of choice for residents and staff.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

We would be happy to discuss our fees with you, please call the home for further funding information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marie Adams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • Visiting allowed on an appointment-only basis.

Parking

  • Parking available onsite.

Sowerby House Reviews (43)

9.2

Sowerby House has a Review Score of 9.2 (9.169) out of 10, based on 8 reviews in the last 2 years.
Over all time Sowerby House has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sowerby House
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Total of 43, showing 1-20
Review from David R (Friend of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My former neighbour has received very good care in the short time that she has lived in Sowerby House. One area that she does need additional help with is eating and drinking.
Reply from Alison Foreman, Commercial Director at Sowerby House

Thank you very much for taking the time and trouble to write a review for Sowerby House, it is appreciated. Kind regards

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Review from J C (Stepson of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My step father has only been a resident at Sowerby House for the last 3 months. He has settled in without any issues at all and is very content being there. The staff are amazing and very caring- he responds to them very well. The home is very clean and well decorated, his room even though small is
adequate for his needs, overall I'm very impressed with Sowerby House and would recommend to any other family that needed such a facility for a family member.
Reply from Alison Foreman, Commercial Director at Sowerby House

Thank you very much for your review, thank you for your kind comments and ratings. Your recommendation is very much appreciated. Kind regards

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Review from M T (Friend of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has such a welcome feeling! Friendly and helpful staff, nothing is ever a problem. This home has come such a long way over the past couple of years and my mother is very happy! Every resident is encouraged to be involved in activities and really seem to enjoy everything that is on. The home
has a really nice, warm feeling to it.
Reply from Alison Foreman, Commercial Director at Sowerby House

Thank you for your very positive review, it is very much appreciated. Kind regards

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Review from C V (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated with care, compassion and dignity. The staff are kind and patient and adapt compassionately to her changing ideas.
They work together as a team and demonstrate cooperation and flexibility to a high degree.
Reply from Alison Foreman, Commercial Director at Sowerby House

Thank you for your 5* review, your comments are very much appreciated. Kind regards

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Review from E T (Friend of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home had drastically improved over the year. Care team are amazing, caring and have good communication and connection with residents and others. Now they have an administrator in place to help the manager. Things seem to be running more smoothly. The domestic team has improved and there is always
help on hand.
Reply from Alison Foreman, Commercial Director at Sowerby House

Thank you very much on your review for Sowerby House. Great to know that things are all moving along in the right direction. Kind regards

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Review from D H (Son of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Vastly improved, manager, admin and staff are all improving.
Reply from Davey Taverner, Digital Marketing Manager at Sowerby House

Thank you for your wonderful review of Sowerby House. We appreciate you taking the time to let us know how we are doing and are thrilled you can see the improvements we are making. Have a lovely day.

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Review from K T (Niece of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Sowerby House a number of times over the years and I am now more confident in my loved ones being there. The new manager has made tremendous improvements which are evident throughout. The staff no longer look terrified of the management who are completely approachable and appear to address
all concerns promptly. My aunt has never felt more at home and feels there is always something to do or somebody to talk to.
Reply from Marie Adams, Manager at Sowerby House

Thank you for taking the time to leave a review for us. I am pleased to hear how the improvements are having a positive impact, and I will share your lovely comments with the team.

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Review from Dawn W (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mum was discharged from the hospital to Sowerby House on the 20th of December.
From the moment she arrived, she was treated with care and respect. Her physical needs were met, and nothing was too much trouble for the staff. I cannot thank the team at Sowerby House enough for everything they
did for my mum; they are caring and compassionate.
Reply from Davey Taverner, Digital Marketing Manager at Sowerby House

Thank you for taking the time to write this lovely review for Sowerby House. We are so pleased we have been able to accommodate your mum and provide the high standards of care we strive for. I will be sure to relay your warm words to the team. Thank You

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Review from C O (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very ill during the spring/summer of 2023. We were discussing end-of-life care. She needed regular attention help, support, care, feeding etc. All the staff from the most junior to manager cared for my mother with dignity, love and care. They couldn't do enough for her and I attribute
her getting through this to the care she received at Sowerby House.
Reply from Marie Adams, Manager at Sowerby House

Thank you for taking the time to leave us a lovely review for us. I will pass your feedback on to the team.

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Review from V W (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sowerby House care home is a special home. They have been looking after my mum for 4 years and their care for her is wonderful. Visiting her can be a bit daunting - you can never tell what Mum's mood is going to be. The staff always greet me with big smiles and time for a chat which puts me at ease.
They are caring for the family members as well as the residents.
Reply from Marie Adams, Manager at Sowerby House

Thank you for taking the time to leave a review for us. I am pleased to hear how happy you are with the care at Sowerby House; I will pass your lovely comments on to the team.

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Review from Ian H (Son of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum, as usual, was obviously happy and content, and her room was clean and tidy. All the carers we met during our visit spoke very fondly of Mum, and she told us several times how well looked after she is.
Living as far away as we do, we are unable to visit Mum as often as we would like, but knowing
how comfortable and well-cared for she is, makes it much easier for us between visits.
Reply from Marie Adams, Manager at Sowerby House

Thank you for taking the time to leave a review for us. I am pleased to hear how happy both you and your mum are with the care at Sowerby House; I will pass your feedback on to the team.

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Review from Linda O (Daughter of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Sowerby House straight from hospital eighteen months ago, after many bad falls and what we now know was the start of Alzheimer's. This was a decision we were dreading as Mum always specified she never wanted/would go into a home. Thankfully, this decision was taken out of our hands
by a wonderful social worker assigned to Mum and there was a vacancy at Sowerby House.
Mum moved into a small 'temporary' room for a trial. Mum has never looked back. 'I love being in my little room'. What more can we, as a family, ask for? The care team at Sowerby House is second to none. It really is a team, from the manager to the gardener. Absolutely superb. As Mum's Alzheimer's has progressed, she still gets the best care and attention. My partner and I visit most days and have never witnessed anything other than the best care, not just to Mum, but to all residents. Everything about the care given at Sowerby House must be celebrated. Thank you everyone.
Reply from Marie Adams, Manager at Sowerby House

Thank you for taking the time to complete a review. It is wonderful to hear how happy your mum is here at Sowerby House, and how you, as a family are happy. I will share your lovely feedback with the team.

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Review from C S (Niece of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My great-aunt resided within Sowerby House. Myself and other family members were treated with respect, and my aunt always commented that the staff were kind, caring and attentive to her needs. All activities are very enjoyable. Sowerby House has a fantastic team, and the ongoing improvements are noted
by all relatives, and this is a credit to the new management.
Reply from Lynn Billingham, Business Development Manager at Sowerby House

Thank you for taking the time to complete a review. It is wonderful to hear how happy and well-cared for your great-aunt was at Sowerby House. It is nice to hear how pleased you are with the ongoing improvements. I will share your lovely comments with all the team.

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Review from Maureen D (Daughter of Resident) published on 5 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was well cared for, but the staffing levels were not always what they should be. Agency staff were fine but keen to leave on a morning, meaning that Dad did not always get a decent shave. What I can say is that his walking improved with the help of the visiting physio, and he became more independent
than he had been at home.
Reply from Lynn Billingham, Business Development Manager at Sowerby House

Thank you for taking the time to submit a review for Sowerby House. We welcome all reviews, whether negative or positive, as they help us improve. I'd like to reassure you that the home is always sufficiently staffed to meet the needs of Residents. The issue you mentioned with regards to your dad not being shaved one morning was quickly picked up and addressed by the Deputy Manager, who ensured your dad was shaved within half an hour of him getting up that morning. We know your dad enjoyed his stay with us, and we hope to see him again in the future for another respite stay.

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Review from G B (Respite Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sowerby House is a wonderful place to be. It is clean, and the staff are hardworking. The food is excellent and very well cooked. The garden at the back is a perfect suntrap. Thank you for a wonderful time.
Reply from Lynn Billingham, Business Development Manager at Sowerby House

Thank you for your lovely review. It is wonderful to hear how much you enjoyed your stay at Sowerby House. I will share your lovely comments with all the team.

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Review from J H (Niece of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle stayed for a short respite stay. It was very obvious how happy he was. The whole staff group were very friendly and always welcoming. The home was always clean and had a lovely family atmosphere. The manager was so kind and understanding, especially with all of our questions! Myself and my
family would not hesitate to recommend Sowerby House.
Reply from lynn Billingham, Business Development Manager at Sowerby House

Thank you for your lovely review. It is wonderful to hear how happy your uncle was during his stay with us and how friendly, kind and understanding all the team were. I will share your lovely comments with all the team.

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Review from Marion T (Wife of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the care my husband has received. I have been away a few days this month and have been very confident about his care. My only concerns are the ratio of staff to residents to be able to meet all needs.
Reply from lynn Billingham, Business Development Manager at Sowerby House

Thank you for taking the time to submit a review for Sowerby House. It is lovely to hear how pleased you are with the care and support your husband receives at the home and how confident you were about his care when you were away for a few days. We would like to assure you that the care and safety of our residents are important to us and the home is always appropriately staffed so that we can meet their needs. The manager's door is always open and she would be more than happy to discuss any concerns or worries you may have.

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Review from J W (Resident) published on 12 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very kind staff - they look after me well.
Reply from lynn Billingham, Business Development Manager at Sowerby House

Thank you for your review. It is lovely to hear how kind the staff are and how well you are looked after at Sowerby House. There is no better endorsement for a home than from someone who lives there!

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Review from D F (Son of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was admitted to Sowerby House for a respite period, while recovering from a broken arm, wrist and damage to her shoulder. Despite informing the care staff of my concerns that my mother could end up with pressure sores, my mother is either sat in a chair or laid flat on her back every time
my family or myself visit.
My mother now has a stage 4 (highest on the scale) pressure sore that is tracking towards her spine. I have now been informed that due to the severity of the sore, it requires a vacuum pump to help it heal and Sowerby House does not have the necessary qualifications to maintain this equipment, so they have served my mother with 4 weeks' notice, meaning we now have to look for alternative care for my mother.
She is laid in a bed, 24/7 with a TV that has black horizontal lines across the screen. Some days she doesn't even recognize her own family, despite apparently having full capacity.
Reply from Lynn Billingham, Business Development Manager at Sowerby House

We are really sorry to hear about your experience. Sowerby House always puts the best interest of residents first. As you are aware your mum had a vulnerable area when she was admitted into the home and was being supported by the District Nurses to manage the wound, which then subsequently deteriorated. Unfortunately, there are times when a person's needs change and they can no longer be cared for in a particular setting, despite the best efforts of everyone involved, as in your mum's situation. Once again, we are sorry that you feel the experience did not meet your expectations.

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Review from J D (Wife of Resident) published on 28 April 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My husband has been in Sowerby House for 5 months, the first 2 weeks in isolation with no TV. Moved to a very small room, then to another room, his view out of his window is a large shed just a few feet away, not a good outlook. Only a few days ago I asked why hasn't he got a water jug? The reply was,
we have more new residents and not enough to go around! I asked for a drinking cup as my husband had spilt his coffee yet again, the one they gave him was disgusting and well-chewed at the tip. I went and purchased 2 new ones along with a water jug. I also noticed there was a grey fleece on his bed, curiosity got the better of me and I pulled it back and discovered no duvet. Is this a shortage too? All bedding is so washed out I also bought some for my husband's room. Staff are overworked but still do a fantastic job in dire conditions. The owners need to spend some money on the property and make it look like a place you would want your family member to live in. The Hindu Gods ornaments need to go!
Reply from lynn Billingham, Business Development Manager at Sowerby House

Thank you for taking the time to complete a review and for your comments. We know how difficult it is when your loved one moves into a care home and would like to reassure you that we have more than enough cups, bedding and other items needed for the comfort and benefit of all our residents and constantly renew items that are no longer fit for purpose. As you know the home is under new ownership and is benefiting from improvements throughout the home which have been welcomed by other residents and their family members. We pride ourselves on welcoming residents from different cultures, religions and backgrounds and celebrating diversity within the home. However, if you have any further concerns or queries, please do not hesitate to contact us on 01845525986.

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Current Review Score: 9.2 (9.169)

Overview of Review Score

The Review Score of 9.2 (9.169) out of 10 for Sowerby House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Sowerby House is calculated as follows: ( (60 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 94 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.584 Points relating to the number of positive Reviews for Sowerby House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 8 Positive Reviews ÷ 10.2 = 0.784
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Marie

Marie Adams

Job Title: Registered Manager

Marie Adams, Manager at Sowerby House has worked in care for over 13 years. She originally took the role of carer as a temporary role as she wanted to be an advocate to help people get their voices heard. However, as soon as she started working as a carer she loved it and has developed and thrived in the role ever since.


She has gained a wealth of experience providing care and support to older people to enrich their lives. She is passionate about her role, particularly in providing person-centred care to the residents in her care.

Frequently Asked Questions about Sowerby House

What types of Care is Sowerby House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sowerby House have?

There are 43 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Sowerby House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sowerby House to the centre of Thirsk?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sowerby House to verify any information. View our terms and conditions. Sowerby House has an Enhanced Service - more info.