Sowerby House

Front Street, Sowerby, Thirsk YO7 1JP
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9.2 43 Reviews
  • Sowerby House, Thirsk
Sowerby House has undergone significant improvements, not only to the environment but also new systems and working practices have been introduced to the home, resulting in higher standards of care for all residents.

Sowerby House is a beautiful, Edwardian property that has been converted into a modern residential care home for older people, located in scenic surroundings, on the outskirts of Thirsk.

The home is spacious with lots of communal areas for residents to enjoy daily activities as well as socialising with family and friends, including a large lounge area and dining room overlooking the landscaped garden.

Mealtimes represent an important part of the day and the chef team use fresh ingredients, locally sourced where possible, to provide delicious, nutritionally balanced, seasonal meals.

The group is proud of the reputation they are building in local communities to become the home of choice for residents and staff.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

We would be happy to discuss our fees with you, please call the home for further funding information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marie Adams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • Visiting allowed on an appointment-only basis.

Parking

  • Parking available onsite.

Sowerby House Reviews (43)

9.2

Sowerby House has a Review Score of 9.2 (9.169) out of 10, based on 8 reviews in the last 2 years.
Over all time Sowerby House has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sowerby House
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Total of 43, showing 21-40
Review from Jonathan W (Son of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly when I call etc. Mum seems happy, though she has picked up on staff concerns about various things relating to the home. Mum seems happy, and carers look after her well. More contact about Mums stay and how she is doing would be good. Overall, happy with the care Mum is provided.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Sowerby House

We're glad your mum had a wonderful experience with us! If you or your mum have any questions or concerns about the home, please feel free to give us a call at 01845 525986.
Kindly, Sowerby House Team.

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Review from Anne C (Niece of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt is settled at Sowerby House. Despite the Covid issues, which have severely restricted her freedom, Sowerby House’s main strength is the care and support offered by staff. Despite the pressures they are under, they usually present as cheerful, helpful and caring, and there are many individual
acts of kindness.
At the time, my aunt lost her twin sister, the staff could not have been more thoughtful or kind.
The building is light, airy, clean and welcoming.
My aunt appreciated that her feedback is sometimes followed through - for example, fresh fruit is now much more available than in the past!
She does not always like the meals on offer and often opts for a baked potato instead. However, sometimes the cooks will provide her with a healthy salad alternative and this is much appreciated!
My aunt is very mentally alert and takes an active part in activities; she helps to write the quizzes and enjoys knitting and sewing things to fundraise at fetes etc.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Sowerby House

Dear Anne, we are delighted to read your lovely feedback. We are glad that you are pleased with all the efforts put in by the team here at Sowerby Home. We hope to continue to provide a positive experience for all our residents and their families at our home.
Kindly,
Sowerby House Team.

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Review from Peter W (Nephew of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was very grateful to Sowerby House for taking my aunt at very short notice (one day!) for 5-weeks of respite care. The staff were friendly and helpful. The room had a good garden view, and the garden was nice. As a private client, I also recognize the price is very reasonable relative to other homes.
My aunt was regularly plied with cups of tea. Staff all appeared to be knowledgeable about her welfare at any moment. My single regret was that staff did not take the initiative to take her out to the garden, but I understand that such initiative for desirable things may be difficult when there are so many necessary tasks to perform. The home took Covid security seriously, which was good to see.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Sowerby House

Thank you very much for sharing your lovely experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Sowerby House. We hope to continue to provide a positive experience for all our residents and their families at our home.


Kindly,


Sowerby House Team.

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Review from Margaret A (Niece of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
I cannot visit very often as I live 230 miles away and have been prevented by Covid restrictions for a lot of the last 18-months. Carers are always very pleasant, and my aunt speaks highly of most of them. They were very kind when she lost her twin sister in April this year. She is quite able in body
and mind and appreciates being taken out for walks whenever possible. Her biggest gripe is the food. She only likes plain fare, so often has to have a salad or jacket potato as an alternative to rich, spicy food. She loves fresh fruit, which was sadly lacking until things improved a few months ago. Unfortunately, since the takeover, the fruit has become scarcer again.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Sowerby House

Thank you very much for sharing your honest experience with us. Your comment will be shared with the management team so we can keep improving.


Kindly, Sowerby House Team.

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Review from M R (Son of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father became a resident in March 20210 and has enjoyed his time at Sowerby House. He is engaging with staff and other residents and appreciates the high level of care he is receiving from attentive staff. He enjoys his meals and comments on the high level of assurance the 24-hours staffing provides.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Sowerby House

We are pleased to see you and your father enjoy the care we provide. I will share this lovely review with the team. I am sure they will be very happy to hear your kind words.

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Review from Keith W (Husband of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff I have met, friendly and welcoming.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Sowerby House

Thank you for your honest review.
Kindly, Sowerby House.

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Review from J L (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a long term resident at Sowerby House and I have seen many improvements during this time resulting in a well-run care home with staff who really do care bout their residents. I have always been made to feel welcome whenever I call and been made aware immediately if my mother feels
ill or has had a fall. My sister and I are very satisfied with the care our mother is receiving at Sowerby House and the staff have been great over the past weeks.
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Review from M J (Son of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcome greeting at main entrance. Very pleasant staff, give helpful advice. Mum very happy in 'her' room, lovely lounge and dining room. Good food. Bingo session a hoot!
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Review from Michael W (Resident) published on 3 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very pleased with the quality of care and the helpfulness and patience of all staff. We have been in the home for approaching a year and the consistency of care over this period has been excellent in spite of apparent staffing difficulties on occasion. The food is very good and the flexibility
of the catering staff in accommodating short notice request for the odd extra meal has been very good.
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Review from Louise G (Granddaughter of Resident) published on 2 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is always clean, staff always polite and helpful. My grandad is happy and likes the staff. We have always been happy with the care he has received.
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Review from Josh G (Great-grandson of Resident) published on 2 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and tidy and a pleasure to be in. The staff are always polite and very helpful. I am very happy with how they look after my grandad!
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Review from Lyn G (Daughter of Resident) published on 23 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad is always clean and tidy, he gets fed well and is happy and content. The home has made improvement to the appearance of large parts of it. The staff are attentive to my Dad and give him good care. Overall I am happy with Sowerby House and the care it provides.
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Review from Russell T (Friend of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I come to see a friend who is a resident of Sowerby House. It was very welcoming and staff are very nice. There was an entertainer, which residents seemed to enjoy.
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Review from Ayrton E (Friend of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly and always make you feel welcome. They always offer refreshments when you arrive and take time to talk to you even though they must be very busy.
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Review from Kirk S (Friend of Resident) published on 22 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Whilst visiting a family friend, I was received by a very friendly member of staff at reception and was shown where my friend was. I was struck by how nice everyone was and gave me the impression that the staff are very caring towards the residents.
I myself was offered a cup of tea and a sandwich
to eat with my friend. The staff were attentive and very friendly.
On leaving I spoke to one of the senior members of staff just to say how happy I was that my relative was here and being cared for by such nice people.
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Review from Clair B (Friend of Resident) published on 22 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited a friend at Christmas and was made very welcome all the staff are lovely and friendly, the home looked very clean & tidy, would highly recommend this home to anyone.
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Review from P S (Friend of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcomed with a smile by staff. We were offered a cup of tea or coffee and made to feel welcome. Our friend was treated with kindness and helped to move somewhere more private for our visit.
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Review from Joy H (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A comfortable friendly environment for my father he called it home which meant an awful lot to his children.
Staff are ready to answer our questions and help and explain decisions made.
Since a new manager, onsite staff seem happier and more cohesive.
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Review from Brian W (Brother-in-law of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attractive building in a pleasant location.
Bright and comfortably furnished, very attentive, friendly and efficient staff.
Really homely atmosphere.
I would recommend to any potential residents.
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Review from Elizabeth S (Wife of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is being extremely well cared for in Sowerby House. The staff are caring and very kind and interact well with the residents. The food is excellent and varied. The home is undergoing a programme of refurbishment, and lots of improvements have been made in the last few months. The management
team are doing a great job.
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Current Review Score: 9.2 (9.169)

Overview of Review Score

The Review Score of 9.2 (9.169) out of 10 for Sowerby House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Sowerby House is calculated as follows: ( (60 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 94 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.584 Points relating to the number of positive Reviews for Sowerby House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 8 Positive Reviews ÷ 10.2 = 0.784
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Marie

Marie Adams

Job Title: Registered Manager

Marie Adams, Manager at Sowerby House has worked in care for over 13 years. She originally took the role of carer as a temporary role as she wanted to be an advocate to help people get their voices heard. However, as soon as she started working as a carer she loved it and has developed and thrived in the role ever since.


She has gained a wealth of experience providing care and support to older people to enrich their lives. She is passionate about her role, particularly in providing person-centred care to the residents in her care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sowerby House to verify any information. View our terms and conditions. Sowerby House has an Enhanced Service - more info.