Sowerby House

My dad was well cared for, but the staffing levels were not always what they should be. Agency staff were fine but keen to leave on a morning, meaning that Dad did not always get a decent shave. What I can say is that his walking improved with the help of the visiting physio, and he became more independent than he had been at home.

My uncle stayed for a short respite stay. It was very obvious how happy he was. The whole staff group were very friendly and always welcoming. The home was always clean and had a lovely family atmosphere. The manager was so kind and understanding, especially with all of our questions! Myself and my family would not hesitate to recommend Sowerby House.

I have been very pleased with the care my husband has received. I have been away a few days this month and have been very confident about his care. My only concerns are the ratio of staff to residents to be able to meet all needs.

Very kind staff - they look after me well.

She is laid in a bed, 24/7 with a TV that has black horizontal lines across the screen. Some days she doesn't even recognize her own family, despite apparently having full capacity.

My husband has been in Sowerby House for 5 months, the first 2 weeks in isolation with no TV. Moved to a very small room, then to another room, his view out of his window is a large shed just a few feet away, not a good outlook. Only a few days ago I asked why hasn't he got a water jug? The reply was, we have more new residents and not enough to go around! I asked for a drinking cup as my husband had spilt his coffee yet again, the one they gave him was disgusting and well-chewed at the tip. I went and purchased 2 new ones along with a water jug. I also noticed there was a grey fleece on his bed, curiosity got the better of me and I pulled it back and discovered no duvet. Is this a shortage too? All bedding is so washed out I also bought some for my husband's room. Staff are overworked but still do a fantastic job in dire conditions. The owners need to spend some money on the property and make it look like a place you would want your family member to live in. The Hindu Gods ornaments need to go!

Staff are friendly when I call etc. Mum seems happy, though she has picked up on staff concerns about various things relating to the home. Mum seems happy, and carers look after her well. More contact about Mums stay and how she is doing would be good. Overall, happy with the care Mum is provided.

My aunt is very mentally alert and takes an active part in activities; she helps to write the quizzes and enjoys knitting and sewing things to fundraise at fetes etc.

I was very grateful to Sowerby House for taking my aunt at very short notice (one day!) for 5-weeks of respite care. The staff were friendly and helpful. The room had a good garden view, and the garden was nice. As a private client, I also recognize the price is very reasonable relative to other homes. My aunt was regularly plied with cups of tea. Staff all appeared to be knowledgeable about her welfare at any moment. My single regret was that staff did not take the initiative to take her out to the garden, but I understand that such initiative for desirable things may be difficult when there are so many necessary tasks to perform. The home took Covid security seriously, which was good to see.

I cannot visit very often as I live 230 miles away and have been prevented by Covid restrictions for a lot of the last 18-months. Carers are always very pleasant, and my aunt speaks highly of most of them. They were very kind when she lost her twin sister in April this year. She is quite able in body and mind and appreciates being taken out for walks whenever possible. Her biggest gripe is the food. She only likes plain fare, so often has to have a salad or jacket potato as an alternative to rich, spicy food. She loves fresh fruit, which was sadly lacking until things improved a few months ago. Unfortunately, since the takeover, the fruit has become scarcer again.

My father became a resident in March 20210 and has enjoyed his time at Sowerby House. He is engaging with staff and other residents and appreciates the high level of care he is receiving from attentive staff. He enjoys his meals and comments on the high level of assurance the 24-hours staffing provides.

Staff I have met, friendly and welcoming.

My mother has been a long term resident at Sowerby House and I have seen many improvements during this time resulting in a well-run care home with staff who really do care bout their residents. I have always been made to feel welcome whenever I call and been made aware immediately if my mother feels ill or has had a fall. My sister and I are very satisfied with the care our mother is receiving at Sowerby House and the staff have been great over the past weeks.

Welcome greeting at main entrance. Very pleasant staff, give helpful advice. Mum very happy in 'her' room, lovely lounge and dining room. Good food. Bingo session a hoot!

We have been very pleased with the quality of care and the helpfulness and patience of all staff. We have been in the home for approaching a year and the consistency of care over this period has been excellent in spite of apparent staffing difficulties on occasion. The food is very good and the flexibility of the catering staff in accommodating short notice request for the odd extra meal has been very good.

The home is always clean and tidy and a pleasure to be in. The staff are always polite and very helpful. I am very happy with how they look after my grandad!

The home is always clean, staff always polite and helpful. My grandad is happy and likes the staff. We have always been happy with the care he has received.

My Dad is always clean and tidy, he gets fed well and is happy and content. The home has made improvement to the appearance of large parts of it. The staff are attentive to my Dad and give him good care. Overall I am happy with Sowerby House and the care it provides.

I come to see a friend who is a resident of Sowerby House. It was very welcoming and staff are very nice. There was an entertainer, which residents seemed to enjoy.

Staff are friendly and always make you feel welcome. They always offer refreshments when you arrive and take time to talk to you even though they must be very busy.