Philips Court

My sister is well looked after and seems happy.

P.S Inner garden is a lovely space for residents and their families but rooms and exterior of actual building (frames etc) in need of some TLC

My husband seems to be settled in his care home. All the staff are so kind and caring. He enjoys his food and the lovely garden. The activities are so good too.

My dad has been here 4+ years now it took a while for him to settle. but the staff persisted and eventually he settled through their patience

The staff are all good.

My mother entered Philips Court in early 2025. She had moved from another care home after becoming very unstable at that facility. I was advised that Philips Court was "better equipped to deal with her health issues". Thankfully this turned out to be very true. She is now a lot calmer and settled in very well with help from the staff.

A well managed care home with helpful friendly staff. Lovely garden for sitting or walking in. Facilities are well catered for too and there is a lively activity programme. Any concerns I have about my wife are promptly dealt with and information provided.

Dad came into Philips Court in March this year. He was only in 3 weeks 5 days sadly before payssing away with Mixed Dementia. Dad was always well looked after, the staff always made my Dad look clean and tidy, even though Dementia made him violent at the end. All staff are really nice and welcoming. I would really recommend this home to anyone needing a nursing home. I cant them enough for looking after my dad until his final day. 5* rating isn't enough. Thank you to each and every one of you.

My Dad moved in in October 2025. We had our reservations about this at first but shouldn't have worried. I cannot praise the staff highly enough. My dad was treated in a person centred way and the staff showed interest, empathy, and care and treated him with respect and dignity at all themes.

I cannot thank the staff enough - Jackie, Julie and Jill to name a few. Not only did they treat my dad with dignity and respect in his last days but also became a shoulder to cry on for my mum. My mum said that she now classes the carers there, as her friends.

I would not of wanted my dad to be anywhere else

My loved one has settled very well into Philips court. He seems content. He has the freedom to walk around within the home and it's lovely garden. The staff are all lovely and always helpful. The home manager is friendly and her office door is open when she is on duty for residents or relatives to speak to her. The activities coordinators work hard to provide lots of entertainment and enjoyable activities. I particularly like that I can visit at any time to help over meal times or any other time.

Fantastic home, staff all excellent.

Overall, I find that my mother-in-law receives very good all-around care, with the staff going overboard at all times to help.

I think the staff are excellent and have a very difficult job to do. I am very grateful for the care they give to my husband. I think the meals are very poor and the lack of vegetables is bad.

Absolute disgraceful place. The deputy manager is nothing but a disgraceful human, she's no empathy or any skills whatsoever when it comes to speaking with visitors, or anyone as it happens. I witnessed her shouting at nurses from another facility, who were coming to remove my mam to a safer care facility. Gave my mam sedatives without any doctors knowledge, left her slumped in a chair on my visit. My mother's first words to me were "I feel punch drunk". She could barely stand up. DOLS informed me of this issue (probably illegal). I'll find out after our family solicitor carries out their investigation. They only shower the patients twice a week, not great when they are mostly wearing nappies. On one occasion my mother was wearing trousers and a skirt, not great practices especially when hygiene priority is almost none existing. Residents left many times day after day in the same clothes with food stains etc on them. Stay well clear of this facility if you value your loved ones.

If you care for your lived one please keep away. My mam was given sedation in her tea without doctors approval. (This is being investigated as I write this review and will be dealt with by a solicitor. The DOLs service advised us of this error.) My mam was like a zombie after just 3 days of being in there. She said she felt punch drunk. They Washed her twice a week, her hair was filthy every time we visited and she stank when she was removed and put back into hospital care and we had to throw away her clothes. The deputy manager is the most rudest person we have ever encountered. She spoke to staff and our family members disgustingly. She has no people skills at all so should not be in charge of a facility like this. My mam is a proud hygienic lady and would have been mortified if she could have seen herself. When back to hospital she was a different person, laughing and joining in the chat with the family which she did not do at this awful place. The staff just sat on their phones.

My Nana was moved to this home in December and after an awful few months for her and the family we felt relieved she was going to be settled and well looked after, how wrong could we be! The moment I walked in to see her I knew, the smell was revolting, my Nana sat there like a zombie (from meds she was given without being signed off), she was smelly and hadn't been cleaned. All the staff sat around on their phones doing absolutely nothing, faeces and phlegm all over the floor! This home isn't cut out to care for humans, I wouldn't even leave my dog there! The change in my Nana once she was removed said it all she went back to being happy and engaging. Please do not send any of your loved ones there they aren't capable of care.

The care home is so respectful of the resident's dignity. They are so caring and love the patients as their own family. My husband was in Philips Court for three years and settled very well.

The staff are always helpful and pleasant whenever we visit. Nothing is too much trouble. My brother wasn't well and paramedics were called immediately, he spent a couple of days in hospital but his care quality was back to normal when he returned to Philips Court. Cannot find fault with the home or his care.

Friendly home where staff are pleasant. I have found the home clean and a good atmosphere, if there is an issue it's dealt with quickly. My brother-in-law seems content.

I have nothing but praise and respect for all the staff at Philips Court. They have treated my brother with respect and dignity, something which was sadly lacking in the first home he was in. He is kept clean and tidy and is content. Any minor problems are dealt with quickly and I am contacted quickly if there is any emergency.