Philips Court, Gateshead, Tyne & Wear
Philips Court, Gateshead, Tyne & Wear
Philips Court, Gateshead, Tyne & Wear

Philips Court care home provides care for residents with mental health issues and has an on-site psychiatrist.

Residents can get involved in a variety of activities which are always tailored to their individual interests, empowering and enriching their lives. Activities include pet therapy, with visits from cows, chickens, rabbits and guinea pigs. There are also regular trips to the local community, including visits to the beach and the opera.

The home has a residents’ committee where they can discuss issues and ideas in the home as well as more general topics such as politics, ensuring their opinions are valued and heard.

Residents are cared for by a dedicated and resourceful care team who always work hard to solve any issues that may arise.

Group: Akari Care Ltd

Person in charge: Kevin Partis (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Down Syndrome • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Stroke

Admission Information: Ages 18+.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Philips Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.3 Philips Court has a Review Score of 6.3 (6.340)

The Review Score of 6.3 (maximum of 10) for Philips Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Philips Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.806 for Philips Court is calculated as follows: ( (29 Excellents x 5) + (7 Goods x 4) ) ÷ 36 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.534 Points relating to the number of positive Reviews for Philips Court is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15 Target = 0.067 , then divided by 2 = 0.034

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Philips Court?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Philips Court

  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1

On transferring from secure hospital unit, my wife accessed Phillips Court Gateshead where she has thrived. The ethos there has allowed her to express herself and find her voice. The staff are amazing and treat the residents as a family member.

How likely would you be to recommend Philips Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother-in-law has resided her for some 11 years during all time her complex physical and mental needs have been met with dignity. Any issues are managed well and dealt with quickly and professionally. My mother-in-law is always clean and well presented. Staff at any level are knowledgeable about her current condition and can provide regular and accurate updates. Care plans are regularly reviewed and myself and my husband are asked for input.

How likely would you be to recommend Philips Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Philip's Court is a tremendous place - my mother has lived here 2 months and she loves it there (and so do I). The staff and manager are priceless, they take time out of their busy duties to make the residents feel special - often it's just a few words in passing but it shows a deep respect and care for the people.

The home is a hub of activity and it is quite large so there are plenty of places for those who are able to walk and mingle. There is a wonderful outdoor courtyard which the residents and visitors can go out to - and out in the courtyard are penned rabbits, guinea pigs and other creatures. It's all very bucolic especially considering it is located in a fairly busy area.

There is always tea and coffee on the go, my mother likes the food very much and the staff organizes a lot of other activities which they and the residents really seem to enjoy.

I would definitely suggest checking out Philip's Court if your loved one is in need of a care home.

How likely would you be to recommend Philips Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

November 2015

2015 Regional Team award

Recipient: Philips Court

Date: Saturday 14 Nov 2015

more details

February 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Philips Court