Balmoral Court Care Home

My nan is a resident at Balmoral Care home and I honestly can’t fault the staff in any way at all! It’s a big decision choosing to put a family member in a home, but Balmoral has made her and us feel so welcome and comfortable. Thank you.

They've provided a wide range of stimulating activities for her and took great care in ensuring they know her likes and dislikes. We're always made to feel very welcome.

My mother went into this care home at the start of the COVID-19 pandemic so we were not able to have a look around before she was admitted. During her time there we were not able to visit very often because of lockdown but on the occasions that we did the staff could not give us any information about what my mother had been doing or how she was adapting. On two occasions my mother had injuries that the staff had failed to notice but we noticed through a glass door. One of these injuries was a broken finger that required hospital treatment. The staff could give no explanation as to how this injury occurred and when examined in the hospital we were told that the injury was about four days old. The other injury was deep scratches to her face that were caused by some wire my mother had wrapped around her finger. Again the staff had not noticed it but we were able to see it even though we were on the opposite side of a glass door.

Always found the home very helpful. They kept me informed how my dad was doing, which was especially good given that we have not been able to visit much the last year or so. We have now visited twice recently and can see he is happy living here.

Everything seems to be satisfactory, hard to say too much specific when restrictions have been tough but the staff i speak to are super helpful. One member of staff has been particularly helpful when we have called up.

My friend who used to reside at Balmoral Court was well looked after by the staffing team. We had regular calls using Skype together because I now lived abroad and she was quite fond of the staff there. From what she told me the Quality of Care was fantastic and she was very happy and enjoyed the activities the home provided on a daily basis. I'd like to thank the staff for their hard work and dedication

My Cousin has been a resident at Balmoral Court on their Nursing unit for a number of months. During his time there I've found the staff to be extremely helpful and understanding, The Home always answers any questions I have regarding his care. I'm happy with the care he has been receiving during his time at Balmoral

I would thoroughly recommend this care home to anyone in a similar situation.

Staff have done a fantastic job looking after my uncle during the pandemic. He seems to be very happy when we video call him and he is looking healthy. Couldn't be happier with the care he is receiving at Balmoral Court.

My grandmother came to the home in November, during that time She has settled in extremely well and is enjoying herself. During regular video calls, she tells me she likes the staff and the activities that they do and is very fond of the chickens and rabbits they have onsite.

I currently Live away from Newcastle and my friend has been a resident at Balmoral Court for a number of years, Over the festive period, the staff were extremely helpful and accommodating for arranging remote phone calls and for allowing me to drop gifts into the home for Christmas Day. The staff need a round of applause for their hard work and dedication in keeping our loved ones save during these difficult times.

They attend to his emotional and physical needs very well.

Would happily recommend Balmoral Court to people.

The staff are always attentive to us when we visit.

I'd happily recommend Balmoral.

Good care. Excellent staff. Clean. 10/10 management. Good food, weekly trips.

I'd defiantly recommend Balmoral to my friends and family if they ever need a care home..

Fantastic home and staffing team, feels more like a family than a care home.

The following day mam was back to her normal lovely self but the nurse on duty kept me informed via phone to reassure me that mam was ok.

Especially since he can't speak English so it's sometimes hard to understand what he's asking for. They've made sure to include him in activities.