






Balmoral Court supports adults over 18 with mental health needs, challenging behaviours, physical disabilities, and those in drug or alcohol rehabilitation. The home offers male-only, female-only, and mixed areas, including palliative care, support for younger adults, high-functioning individuals, and those with more complex needs. Working closely in partnership with community teams, staff deliver personalised care packages, drawing on specialist training in dementia, mental health, and distraction techniques. Residents are encouraged...
Care Provided by Balmoral Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 99 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Balmoral Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Crown Care
- Private Owned
Person in charge
- Lisa Gray(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (99)
- Single Rooms with ensuite Wet Room (99)
Visiting
- N/A
Parking
- Car park onsite
Balmoral Court Care Home Reviews (53)
Balmoral Court Care Home has a Review Score of 7.1 (7.107) out of 10, based on 6 reviews in the last 2 years.
Over all time Balmoral Court Care Home has 53 reviews.
My nan is a resident at Balmoral Care home and I honestly can’t fault the staff in any way at all! It’s a big decision choosing to put a family member in a home, but Balmoral has made her and us feel so welcome and comfortable. Thank you.
They've provided a wide range of stimulating activities for her and took great care in ensuring they know her likes and dislikes. We're always made to feel very welcome.
My mother went into this care home at the start of the COVID-19 pandemic so we were not able to have a look around before she was admitted. During her time there we were not able to visit very often because of lockdown but on the occasions that we did the staff could not give us any information about what my mother had been doing or how she was adapting. On two occasions my mother had injuries that the staff had failed to notice but we noticed through a glass door. One of these injuries was a broken finger that required hospital treatment. The staff could give no explanation as to how this injury occurred and when examined in the hospital we were told that the injury was about four days old. The other injury was deep scratches to her face that were caused by some wire my mother had wrapped around her finger. Again the staff had not noticed it but we were able to see it even though we were on the opposite side of a glass door.
Always found the home very helpful. They kept me informed how my dad was doing, which was especially good given that we have not been able to visit much the last year or so. We have now visited twice recently and can see he is happy living here.
Everything seems to be satisfactory, hard to say too much specific when restrictions have been tough but the staff i speak to are super helpful. One member of staff has been particularly helpful when we have called up.
My friend who used to reside at Balmoral Court was well looked after by the staffing team. We had regular calls using Skype together because I now lived abroad and she was quite fond of the staff there. From what she told me the Quality of Care was fantastic and she was very happy and enjoyed the activities the home provided on a daily basis. I'd like to thank the staff for their hard work and dedication
My Cousin has been a resident at Balmoral Court on their Nursing unit for a number of months. During his time there I've found the staff to be extremely helpful and understanding, The Home always answers any questions I have regarding his care. I'm happy with the care he has been receiving during his time at Balmoral
I would offer my sincere thanks to the staff of the Kate Unit for the gentle, compassionate and professional care they provided. My aunt was able to spend her last few days in quiet dignity, with her closest family nearby.
The management team was completely clear about what to expect and accommodating when the hospital failed to provide adequate information on the patient transfer.
I would thoroughly recommend this care home to anyone in a similar situation.
Staff have done a fantastic job looking after my uncle during the pandemic. He seems to be very happy when we video call him and he is looking healthy. Couldn't be happier with the care he is receiving at Balmoral Court.
My grandmother came to the home in November, during that time She has settled in extremely well and is enjoying herself. During regular video calls, she tells me she likes the staff and the activities that they do and is very fond of the chickens and rabbits they have onsite.
I currently Live away from Newcastle and my friend has been a resident at Balmoral Court for a number of years, Over the festive period, the staff were extremely helpful and accommodating for arranging remote phone calls and for allowing me to drop gifts into the home for Christmas Day. The staff need a round of applause for their hard work and dedication in keeping our loved ones save during these difficult times.
They attend to his emotional and physical needs very well.
Care is fantastic, the staff are brilliant, and he couldn't be happier.
Would happily recommend Balmoral Court to people.
I have no problems with the care he is receiving.
The staff upstairs are always available for a word to find out about his health.
The staff are always attentive to us when we visit.
The staff always ensure her needs are met and there are always activities on for her to do and a good range on the menu.
I'd happily recommend Balmoral.
Good care. Excellent staff. Clean. 10/10 management. Good food, weekly trips.
I'd defiantly recommend Balmoral to my friends and family if they ever need a care home..
Fantastic home and staffing team, feels more like a family than a care home.
A nurse immediately took a reading and they were high. The staff were very supportive to me as they could see I was disturbed.
The whole situation was managed in a highly professional and caring manner.
The following day mam was back to her normal lovely self but the nurse on duty kept me informed via phone to reassure me that mam was ok.
Especially since he can't speak English so it's sometimes hard to understand what he's asking for. They've made sure to include him in activities.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 October 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Balmoral Court Care Home.
There are no upcoming events for Balmoral Court Care Home.
Awards / Recognitions (6)
- 28 Feb 2023Recipient: Crown Care
- 30 Jun 2022Recipient: Crown Care
- 30 Jun 2021Recipient: Crown Care
Accreditations
There are no accreditations posted yet for Balmoral Court Care Home.
Meet the Team (5)

Darren is our chef at Balmoral Court. He is a big part of our team, he enjoys feedback from the residents and always takes into account person-centred choice. Darren has been a part of our team for 3 years and has previous chef experience.

Deb has been with us for 4 years and thoroughly enjoys being part of the Balmoral team, she has previous experience of being a senior care assistant, enabling her to provide extensive support and knowledge to our staff team and residents' wellbeing.

Hedley has been our Business Manager for 4 years, and has Previous Automotive and Retail Management experience. Hedley is a vital part of our team and enjoys spending time with the residents, staff and relatives in Balmoral.

Karleen has been part of the Balmoral team for 4.5 years, she has extensive experience in nursing care and loves Balmoral House.

Connor is our Nursing associate here at Balmoral, he has previously been in senior care roles and enjoys the hands-on care given to our residents.
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