Balmoral Court

Ayton Street, Byker, Newcastle upon Tyne NE6 2DB
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6.1 52 Reviews
  • Balmoral Court, Newcastle upon Tyne
Balmoral Court is a stylish and homely care home, with comfortable furnishings and pleasant dining areas designed to allow residents to feel relaxed and at one with their surroundings.

A hardworking and professional care team take the needs of residents very seriously, while looking to maintain a friendly atmosphere for the benefit of both service users and visitors.

The independence and dignity of residents is at the core of the service, with each occupant having their own personalised care plan and the opportunity to enjoy a varied lifestyle.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karleen Taylor-Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (99)
  • Single Rooms with Ensuite Wet Room (99)

Visiting

  • N/A

Parking

  • Car park onsite

Balmoral Court Reviews (52)

6.1

Balmoral Court has a Review Score of 6.1 (6.104) out of 10, based on 13 reviews in the last 2 years.
Over all time Balmoral Court has 52 reviews.

Overall Experience
  • 35
  • 7
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  • 10
Date Published
  • 52
  • 1
  • 4
  • 13
  • 39
Reviewer Connection to Balmoral Court
  • 13
  • 7
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  • 5
  • 4
  • 4
  • 3
  • 2
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  • 1
  • 1
  • 1
  • 1
Total of 52, showing 41-52
Review from John W (Friend of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend currently lives at Balmoral Court on the male challenging behaviour unit. I visit him as often as I can and can honestly say I’ve never seen him happier. The staff engage with him, myself and everyone in such a caring way. It’s great to see a collective group of people all working so hard,
to provide what I would describe as the best care I have ever seen.
I always leave knowing my good friend is in an exceptional place and is getting cared for in a way you can wish for a loved one.
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Review from John L (Nephew of Resident) published on 24 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care home.
Before my aunt sadly passed away this year, the care she was given was the best I’ve seen.
Thank you so much for everything you did for us all, I am eternally grateful.
If anyone is looking for a place for a loved one, I cannot recommend Balmoral Court enough.
The way the
staff work to care for those with challenging behaviour is amazing.
Thank you.
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Review from Jane C (Daughter of Resident) published on 14 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been here since August 2018 and I have been very impressed with the care and kindness that the staff have given to Mum. They have also taken the concerns that I have had and taken the appropriate action. I am pleased that Mum is being cared for at Balmoral Court Nursing Home.
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Review from J T (Son of Resident) published on 14 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had a short break at Balmoral court and was very well cared for. The staff always go the extra mile. If you are looking for a care home that actually cares I recommend Balmoral.
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Review from Lorraine B (Daughter of Resident) published on 22 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home with a very family feeling vibe throughout.
My dad was cared for by a group of people who are very dedicated in every way.
I cannot thank you enough.
When other care homes failed him, Balmoral Court went above and beyond in every aspect and I will never forget that.
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Review from Liam B (Grandson of Resident) published on 15 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was recently in Balmoral Court for a respite stay and he thoroughly enjoyed his time there.
It was like home from home and gave us all great peace of mind to know he was so happy staying there.
I cannot recommend this home highly enough and I know next time he needs a break somewhere, we
will look no other place than Balmoral Court.
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Review from Julie B (Daughter of Resident) published on 8 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was a resident here for a very short time. I can honestly say all the staff were very nice to her. They made my mam and all her family feel very welcome and they all do a great job. I would recommend this care home to anyone thank you for looking after my mam so well.
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Review from Kelly S (Daughter of Resident) published on 1 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum sadly passed but her stay whilst at Balmoral was the best she could have wanted. The atmosphere is more like a family than a care home. Thanks so much for taking such good care of my mum.
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Review from M N (Wife of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my husband who had severe dementia was a resident in the home for only a short time but the care and dignity shown to him and his family was outstanding. Over and above the norm. It is not a 5-star luxury home, in as much that everything in the furnishings may not be top class, but what beats
all of that is the homely feeling of warmth and security instinctively given by this truly dedicated staff. They are amazing.
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Review from Vivienne M (Daughter of Resident) published on 26 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident from August 2017 until his death in May 2018 at the age of 93. From the day he arrived he was treated as part of the Balmoral Cour family and once he settled in he was very happy there. All the staff were lovely with him and the treatment and care he received was very good.
My mother, sister and myself were also treated as part of their family and always kept fully informed of my father's condition, particularly towards the end. The staff all made sure he had the best quality of life possible and a very good, pain-free, calm and dignified death in his own room in the care home, for which we are very grateful. When he arrived a new management team had just started and the changes they made have been wonderful in terms of the environment, the care philosophy and practice and in fulfilling their main aim of making the residents happy. A lovely happy and friendly place to be.
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Review from George H (Brother of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was moved to this nursing home as she required care for challenging behaviour. Within only a week I have noticed quite a change for the better. It's early days yet but she is in a more relaxed environment with dedicated staff who are set an example by a committed and enthusiastic manager.
My brother and I who jointly tend to her welfare are well pleased the home was recommended to us.
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Review from Bob P (Friend of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend every Thursday without fail and I am very impressed with the care and attention he receives from the staff at the care home. He himself is quite happy there.
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Current Review Score: 6.1 (6.104)

Overview of Review Score

The Review Score of 6.1 (6.104) out of 10 for Balmoral Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.4 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.351 for Balmoral Court is calculated as follows: ( (33 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (87 Very Poors x 1) ) ÷ 148 Ratings = 2.351
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.753 Points relating to the number of positive Reviews for Balmoral Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 5 Positive Reviews ÷ 19.8 = 0.253
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (5)

Darren

Darren Wilson

Job Title: Chef Joined: 2019

Darren is our chef at Balmoral Court. He is a big part of our team, he enjoys feedback from the residents and always takes into account person-centred choice. Darren has been a part of our team for 3 years and has previous chef experience.

Deb

Deb Mitchell

Job Title: Senior Carer Joined: 2016

Deb has been with us for 4 years and thoroughly enjoys being part of the Balmoral team, she has previous experience of being a senior care assistant, enabling her to provide extensive support and knowledge to our staff team and residents' wellbeing.

Hedley

Hedley Spoors

Job Title: Business Manager Joined: 2017

Hedley has been our Business Manager for 4 years, and has Previous Automotive and Retail Management experience. Hedley is a vital part of our team and enjoys spending time with the residents, staff and relatives in Balmoral.

Karleen

Karleen Taylor-Williams

Job Title: Manager Joined: 2016

Karleen has been part of the Balmoral team for 4.5 years, she has extensive experience in nursing care and loves Balmoral House.

Connor

Connor Tate

Job Title: Nursing Associate Joined: 2016

Connor is our Nursing associate here at Balmoral, he has previously been in senior care roles and enjoys the hands-on care given to our residents.

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