Astell Care Centre

Wharrier Street, Walker, Newcastle upon Tyne NE6 3BR

Astell Care Centre is ideally located in Newcastle's Walker area and is close to amenities, shops, public transport and the coast road.

The centre provides nursing care for people who live with more complex medical needs, whilst offering residential care for those who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking medications.

Nursing and residential care is also provided for those living with dementia. The centre operates specialist units to support residents with learning difficulties or mental health conditions.

Short-term respite care is also offered at the home and intermediate nursing care is also available as an alternative to a hospital stay.

Home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A varied activities programme is tailored to individuals and includes pet therapy, day trips out and performances by local entertainment.

Group: Four Seasons Health Care

Person in charge: Lisa Ramsay (Home Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 96 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 96

Rooms with ensuite WC: 96

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Astell Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Astell Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Astell Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.663 for Astell Care Centre is calculated as follows: ( (56 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.354 Points relating to the number of positive Reviews for Astell Care Centre is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 19.2 positive Reviews (96 registered maximum number of service users ÷ 5). 2 Reviews ÷ 19.2 Target = 0.104

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Astell Care Centre has a Review Score of 8 (8.017) from 7 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Astell Care Centre?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Astell Care Centre

  • Granddaughter of Resident/Service User
    3
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My father-in-law moved into the challenging behaviours unit at Astell Care Centre in July 2017. He moved from the dementia ward at another care home in the area where they did not seem to understand how his Alzheimer's was affecting his behaviour.
My husband and I spent a lot of time and effort looking for a new home for him. We initially had a lot of misgivings about him moving to a challenging behaviour unit but these disappeared as soon as we met the staff. From our first meeting with the outstanding staff at Astell Care Centre, we were so relieved that we had finally found a team that seemed to understand his problems and have some idea of how to work with him effectively. We visited regularly over the last six months and found that staff were always calm, kind and professional, even when dealing with some quite challenging situations. They could connect with my father-in-law even when he was quite wound up. We were informed of any important developments in my father-in-law's care.

How likely would you be to recommend Astell Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Astell Care Centre responded to this review on 03 Jan 2018:

Thank you, Emily, for your comments about your recent experience at Astell Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.

Mam has been here since January 2017. The care and staff have been excellent in caring for and looking after my Mam who has advanced Alzheimer's. She can be challenging to care for but I could not be more impressed with all the staff looking after her.

How likely would you be to recommend Astell Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff always welcoming and helpful. Rooms are nicely furnished and clean.

How likely would you be to recommend Astell Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

There is nothing bad to say about this care home. Everybody who works here is fantastic. If we have any questions, somebody is always there to answer. My grandad is very very well looked after and he is very happy here, as he has told us many time.

How likely would you be to recommend Astell Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Everyone is caring and my grandad is really happy here. We know he is well looked after. He is always clean. It feels like a home not a hospital. My grandad has changed so much since being here.

How likely would you be to recommend Astell Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My Mam has been a tenant at Walker Lodge since February 2016. I am extremely pleased with the care and support provided by the staff team. Both the seniors and staff are always on hand to offer support and help. My Mam has a challenging and complex mental health condition and this is well within their abilities to manage. They offer ongoing support to myself as well. A massive weight has been lifted and I feel I have recovered the mother/daughter relationship. Sadly though Walker Lodge is in need of some tlc, new carpers in the main hall would lift the place.

How likely would you be to recommend Astell Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.3 out of 5

My granddad is in Brampton care home, Walker, he's been there couple weeks we have seen a massive change in him since coming here, he's so happy as are we his family. The staff in this home are amazing, so so helpful and friendly and seeing him like this is a weight off our shoulders can't thank them all enough.

How likely would you be to recommend Astell Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Astell Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Astell Care Centre

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Astell Care Centre