Astell Care Centre

Happy that my mam is getting all the help she needs and the staff are very helpful.

The care at Astell is exemplary - the staff care, they don't just look after my dad.

My brother is very happy staying at Astell Care Centre. The staff are wonderful with him. He is treat with respect and dignity. He always enjoys his meals which are substantial and varied. I often have Sunday lunch with him in the dining room which I enjoy too. I feel very reassured that he is in excellent care.

My dad is in this home, my dad has Alzheimer's. I can not thank the staff enough for the care they give my dad. They also give us updates on how my dad is doing. I find the staff very friendly and helpful. It peace of mind when you know your loved one is getting the care and attention they need and deserve.

I came into the care home every day to see my mam and the staff are really fantastic.

Been coming here for nearly 2 years. Love all the staff, they are our extended family.

Wonderful friendly accommodating staff. Nothing a bother to them. Always someone on hand to have a word with rooms, lounge, passage, dining room and outside area always very clean. Garden could do with bit clear up. I feel my friend is well cared for at Astell. Such a shame she is not well enough to appreciate it.

Staff are friendly & very helpful. They engage with residents well. Activities are good and regular! Any concerns are dealt with quickly.

The bedrooms are basic but have what you need.

My mam lives here, the staff are lovely and caring not just with my mam but with me as well. My mam had been really aggressive in her other care home, since living here she is happy and calm without medication. I now get to enjoy my visits, staff support her extremely well.

Although he has a comfortable armchair to sit in, he could do with a chair for visitors to sit on. The staff make an effort to engage him in organised activities.

My friend has been a resident for virtually a year now and I have nothing but the utmost respect for the staff who work tirelessly in very difficult circumstances. How they cope with multiple residents who are incontinent is beyond me. Because of this issue, the home does have a certain unfortunate odour but I didn't think a complaint would be fair. Whilst it would be nice if the rooms and shared areas were more welcoming. I do understand the need for practically to facilitate clearing and cleaning up after accidents.

I go to see my father every day, he's doing so much better than being alone. He's well looked after, the staff are an absolutely amazing lovely bunch myself and my family couldn't have asked for a better place for him to be.

The staff are all amazing, always so warm and welcoming and happy to keep us up to date on how my grandad is doing and anything he might need. Grandad is happy where he is and always seems well looked after and comfortable. His room is always tidy and clean and the activities he takes part in always look engaging.

In the 10 years that my wife has been a resident at Astell Care Centre, she has been treated with care, support and dignity from all the staff. The thing is I feel that her room could be upgraded and decorated. Kind regards.

The carers and staff are always on hand and always look in to make sure she is ok and have a chat with her, she loves them and laughs with them.

Poor quality of care. Relative moved from the establishment yesterday. The personal odour accompanied the dirty clothes - clearly unchanged and unwashed for some time. The rooms are shabby and bare and lack any stimulation. He felt unsafe in the institution and could not wait to leave. He said the food was awful - cold and inedible. Staff had little regard for mental wellbeing - he very rarely left the premises and felt like a prisoner. I would recommend avoiding this place at all costs.

My father who was admitted as a known at risk of falls had six falls in the three days he was there. The last fall was fatal, more like an asylum than a care home. Be very observant of any changes to your loved ones if resident here.

I'm aware that the place needs some TLC but that is now happening so everywhere will get an update.

The staff are lovely and caring. Today it was 20 degrees outside there was heating on, no fans in the room. This was unbearable, especially for senior people who are uncomfortable enough with their illness. I was told that the heating has to be on. I asked for a fan and was told they had none. The only one in the building apparently belonged to a staff member. I was told I could bring a fan of my own, which I did. I left feeling concerned as I thought all electrical equipment should be checked before use? The photos on the website do not reflect the bare rooms, bare dining areas, or lack of any decorations, especially at Christmas.