Astell Care Centre

Wharrier Street, Walker, Newcastle upon Tyne NE6 3BR
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8.7 37 Reviews
  • Astell Care Centre, Newcastle upon Tyne
Astell Care Centre has trained staff who provide high quality care and ensure each residents’ privacy and dignity is upheld.

As well as offering care services 24/7, there are a variety of social activities available to suit residents' hobbies and interests.

Nutritious, delicious meals are provided that meet residents' dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Ramsay (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Number of floors: 1

Room Information

  • Single Rooms (96)
  • Couples/Companion Rooms (0)

Astell Care Centre Reviews (37)

8.7

Astell Care Centre has a Review Score of 8.7 (8.720) out of 10, based on 16 reviews in the last 2 years.
Over all time Astell Care Centre has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Astell Care Centre
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Total of 37, showing 1-20
Review from Kathleen O (Friend of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful friendly accommodating staff. Nothing a bother to them. Always someone on hand to have a word with rooms, lounge, passage, dining room and outside area always very clean. Garden could do with bit clear up. I feel my friend is well cared for at Astell. Such a shame she is not well enough to
appreciate it.
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Review from J P (Niece of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly & very helpful. They engage with residents well. Activities are good and regular! Any concerns are dealt with quickly.
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Review from Irene C (Sister of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care is brilliant, my brother is well looked after. Staff are lovely and can't fault them.
The staff listen and try their best to solve any concerns or problems.
The bedrooms are basic but have what you need.
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Review from L B (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam lives here, the staff are lovely and caring not just with my mam but with me as well. My mam had been really aggressive in her other care home, since living here she is happy and calm without medication. I now get to enjoy my visits, staff support her extremely well.
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Review from Peter M (Brother of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is very happy at Astell Care Home and the staff are very good. He also reports that the meals are good and he looks forward to them. His room is very basic but it is clean and tidy and he enjoys watching his television.
Although he has a comfortable armchair to sit in, he could do with a
chair for visitors to sit on. The staff make an effort to engage him in organised activities.
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Review from Julie H (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Astell Care home are extremely good - caring, empathic and professional, but with a focus on the residents. There are numerous activities and residents are encouraged to take part and go out on little trips whenever possible. Residents are treated with kindness and dignity at all times,
even when their behaviour is challenging.
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Review from Richard B (Friend of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident for virtually a year now and I have nothing but the utmost respect for the staff who work tirelessly in very difficult circumstances. How they cope with multiple residents who are incontinent is beyond me. Because of this issue, the home does have a certain unfortunate
odour but I didn't think a complaint would be fair. Whilst it would be nice if the rooms and shared areas were more welcoming. I do understand the need for practically to facilitate clearing and cleaning up after accidents.
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Review from Alison M (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I go to see my father every day, he's doing so much better than being alone. He's well looked after, the staff are an absolutely amazing lovely bunch myself and my family couldn't have asked for a better place for him to be.
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Review from Robyn M (Granddaughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all amazing, always so warm and welcoming and happy to keep us up to date on how my grandad is doing and anything he might need. Grandad is happy where he is and always seems well looked after and comfortable. His room is always tidy and clean and the activities he takes part in always
look engaging.
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Review from Raymond J (Husband of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the 10 years that my wife has been a resident at Astell Care Centre, she has been treated with care, support and dignity from all the staff. The thing is I feel that her room could be upgraded and decorated. Kind regards.
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Review from R S (Partner of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers and staff are always on hand and always look in to make sure she is ok and have a chat with her, she loves them and laughs with them.
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Review from Anne B (Niece of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Poor quality of care. Relative moved from the establishment yesterday. The personal odour accompanied the dirty clothes - clearly unchanged and unwashed for some time. The rooms are shabby and bare and lack any stimulation. He felt unsafe in the institution and could not wait to leave. He said the food
was awful - cold and inedible. Staff had little regard for mental wellbeing - he very rarely left the premises and felt like a prisoner. I would recommend avoiding this place at all costs.
Reply from Lisa Ramsay, Home Manager at Astell Care Centre

Thank you for taking the time to leave us feedback, we are sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail, please could you kindly contact the home manager directly should you want to discuss your feedback further. All of our staff are committed to providing the best possible personal centred care experience for all our residents. We take all comments seriously and use them as an opportunity to improve the service we provide.

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Review from Ian P (Son of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father who was admitted as a known at risk of falls had six falls in the three days he was there. The last fall was fatal, more like an asylum than a care home. Be very observant of any changes to your loved ones if resident here.
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Review from Sara P (Daughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Astell Care Centre for around 18 months. During that time she has been so well cared for, the staff are lovely. All the staff from the management and admin the carers and cleaning team, the kitchen staff and the laundry staff are brilliant. They all care about the residents,
get to know them well and are respectful of their individual needs. The place is always clean and tidy and my mum's physical and personal care is excellent. The activities staff work hard to include everyone and cater to everyone's tastes and needs. I feel that all the staff are approachable and nothing is too much bother. The nursing staff have kept me well informed about my mum's health needs and again are very approachable. I feel happy that my mum is receiving such good care and she is in safe hands.
I'm aware that the place needs some TLC but that is now happening so everywhere will get an update.
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Review from C F (Friend of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff are lovely and caring. Today it was 20 degrees outside there was heating on, no fans in the room. This was unbearable, especially for senior people who are uncomfortable enough with their illness. I was told that the heating has to be on. I asked for a fan and was told they had none. The
only one in the building apparently belonged to a staff member. I was told I could bring a fan of my own, which I did. I left feeling concerned as I thought all electrical equipment should be checked before use? The photos on the website do not reflect the bare rooms, bare dining areas, or lack of any decorations, especially at Christmas.
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Review from Graham L (Son of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff were very caring and efficient when I spoke to them. Security is good all over the main building. Regular meals were provided for my father in his room as he wanted to stay there all the time. The room was clean and well laid out.
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Review from Colin K (Husband of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Astell Care Centre for a number of years, in all the time she has been in their care she has received the best care. The staff have in veritably seen to residents the past few years and cared for her with passion and thorough professionalism, I feel very fortunate to have
my wife in their capable hands.
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Review from S H (Son of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needed respite care at short notice after the care home I usually use let me down at the last moment. The Astell team were awesome! They were thorough ensuring the person would be cared for appropriately, checking preferences, medication, quirks, etc and arranged callbacks at times that suited me and
stuck to the times agreed. The premises were immaculate and the staff were extremely welcoming. They couldn't have done more to make the temporary resident more comfortable. That person remarked repeatedly how there was always plenty of staff on hand and how good the food was. I do feel these are very important for people finding themselves in this position. I will be using this facility again without hesitation.
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Review from Evelyn B (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a different person since being in your care.
She's so much brighter and alert.
Excellent care.
Reply from Katie Barnett, Marketing Executive at Astell Care Centre

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Hazel L (Sister of Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and support are second to none. Residents are treated with respect and dignity. The staff are polite and helpful.
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Current Review Score: 8.7 (8.720)

Overview of Review Score

The Review Score of 8.7 (8.720) out of 10 for Astell Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.043 for Astell Care Centre is calculated as follows: ( (99 Excellents x 5) + (47 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (25 Very Poors x 1) ) ÷ 186 Ratings = 4.043
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.677 Points relating to the number of positive Reviews for Astell Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 13 Positive Reviews ÷ 19.2 = 0.677
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Astell Care Centre

What types of Care is Astell Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Astell Care Centre have?

There are 96 Single Rooms.

What are the Facilities & Services at Astell Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Astell Care Centre to the centre of Newcastle upon Tyne?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astell Care Centre to verify any information. View our terms and conditions. Astell Care Centre has an Enhanced Service - more info.