Astell Care Centre

Wharrier Street, Walker, Newcastle upon Tyne NE6 3BR
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8.7 37 Reviews
  • Astell Care Centre, Newcastle upon Tyne
Astell Care Centre has trained staff who provide high quality care and ensure each residents’ privacy and dignity is upheld.

As well as offering care services 24/7, there are a variety of social activities available to suit residents' hobbies and interests.

Nutritious, delicious meals are provided that meet residents' dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Ramsay (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Number of floors: 1

Room Information

  • Single Rooms (96)
  • Couples/Companion Rooms (0)

Astell Care Centre Reviews (37)

8.7

Astell Care Centre has a Review Score of 8.7 (8.720) out of 10, based on 16 reviews in the last 2 years.
Over all time Astell Care Centre has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Astell Care Centre
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Total of 37, showing 21-37
Review from S B (Wife of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my husband gets, he is always clean, shaved, and in his own clothes. The meals are very good, fresh veg and a balanced diet. Rooms and washing are cleaned and washed as often as they need to be, never left. All staff are caring and helpful and a good support to me as well.
Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you for letting us know how we are doing at Astell Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from W J (Son of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has advanced Alzheimer's and the management and staff in the care home do an excellent job of managing my mother's care and wellbeing.
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Review from D J (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My long term experience of the care provided to my mum has been excellent. The care team are always approachable and all have amazing qualities in the care they provide. The other members of this team; kitchen, laundry and domestic staff also demonstrate a level of professionalism I would expect to
find. My mum's needs were met on a personal level by all of those involved.
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Review from Ann S (Sister of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister spent the last 6 months of her life at Astell Care Centre, I can't express enough how well she was loved and cared for by the team of carers. They always made me welcome and they treated my sister with compassion and dignity.
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Review from R M (Wife of Resident) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has settled in well. The staff are very good with him, and he loves the food they provide. I'm happy with the care he has received during this terrible year and Covid-19 and isolation that had to be implemented which was unfortunate but necessary and think that Astell Care home has done a
good job keeping residents safe.
Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you for letting us know how we are doing at Astell Care Centre. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from T C (Sister-in-law of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff for all the hard work and effort during this very difficult and challenging time during the Covid-19 pandemic. They are doing an excellent job keeping everyone safe and keeping me well informed of any changes.
Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you for letting us know how we are doing at Astell Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from A P (Son of Resident) published on 22 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to thank everyone at Astell Care Centre, who made my dad's last few months very happy. Treating him with kindness and respect. Nothing was too much trouble. Thank you all.
Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you, A P, for your feedback and for taking the time to share your experience at Astell Care Centre. We are so sorry to hear about your Dad, but pleased you felt he received the care, kindness and respect he deserved. If there is anything more we can do, please do not hesitate to reach out. Take care.

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Review from N C (Brother of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Overall condition of the internal decor very poor all areas. Most of fabric, doors, windows, lighting, requires better maintenance short term, with a program of upgrading for all areas, to look at installation of personal showers in all rooms as a future upgrade.
Client and family information on unit
staffing AM/PM. Some items not enough detail as yet to make option mark.
Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you, Norman, for your comments about Astell Care Centre. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Steven M (Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Astell last August with dementia and was very well looked after by everyone, fed, dressed and took out on the times he was feeling ok. Everyone was really nice and very helpful, carers and staff even came to his funeral when he passed. I will recommend this care home, a safe and controlled
care home which puts your mind at ease, many thanks to all at Astell.
Reply from Jasmine Bracken, Marketing Administrator at Astell Care Centre

Thank you, Steven, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Astell Care Centre. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your dad with dignity and the compassion he deserved during his time at our home. We hope that his time at Astell did see some friendships flourish, with both the Care team and residents.

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Review from Deborah J (Daughter of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Astell Care Centre for nearly a year. Have always found the staff friendly and approachable and the care of mum has been great, through difficult times.
Reply from Ronnie Cavanagh, Marketing at Astell Care Centre

Thank you, Deborah, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from Paul S (Son of Resident) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my dad and found him wanting to go home as he said he was just visiting for the day. He got rather upset when I told him I could not take him home tonight. He was aggressive towards me, it's hard to cope with his dementia today was the worst I've seen him. I want to say thank you to the staff
who are always pleasant and helpful, they calmed him down and convinced him to stop tonight. There are some real diamonds working there and I can't thank them enough for the way they conduct themselves in the care and interaction with the patients and the visitors. You hear some horror stories about care homes but this one is a shining example of how the elderly should be cared for.
Reply from Ronnie Cavanagh, Marketing at Astell Care Centre

Thank you, Paul, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Astell Care Centre was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Emily C (Daughter-in-law of Resident) published on 3 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved into the challenging behaviours unit at Astell Care Centre in July 2017. He moved from the dementia ward at another care home in the area where they did not seem to understand how his Alzheimer's was affecting his behaviour.
My husband and I spent a lot of time and effort looking
for a new home for him. We initially had a lot of misgivings about him moving to a challenging behaviour unit but these disappeared as soon as we met the staff. From our first meeting with the outstanding staff at Astell Care Centre, we were so relieved that we had finally found a team that seemed to understand his problems and have some idea of how to work with him effectively. We visited regularly over the last six months and found that staff were always calm, kind and professional, even when dealing with some quite challenging situations. They could connect with my father-in-law even when he was quite wound up. We were informed of any important developments in my father-in-law's care.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Astell Care Centre

Thank you, Emily, for your comments about your recent experience at Astell Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.

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Review from Paul H (Son of Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been here since January 2017. The care and staff have been excellent in caring for and looking after my Mam who has advanced Alzheimer's. She can be challenging to care for but I could not be more impressed with all the staff looking after her.
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Review from Aylish C (Granddaughter of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is nothing bad to say about this care home. Everybody who works here is fantastic. If we have any questions, somebody is always there to answer. My grandad is very very well looked after and he is very happy here, as he has told us many time.
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Review from Laura C (Granddaughter of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is caring and my grandad is really happy here. We know he is well looked after. He is always clean. It feels like a home not a hospital. My grandad has changed so much since being here.
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Review from Sylvia S (Wife of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always welcoming and helpful. Rooms are nicely furnished and clean.
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Review from Rachael V (Granddaughter of Resident) published on 28 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granddad is in Brampton care home, Walker, he's been there couple weeks we have seen a massive change in him since coming here, he's so happy as are we his family. The staff in this home are amazing, so so helpful and friendly and seeing him like this is a weight off our shoulders can't thank them
all enough.
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Current Review Score: 8.7 (8.720)

Overview of Review Score

The Review Score of 8.7 (8.720) out of 10 for Astell Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.043 for Astell Care Centre is calculated as follows: ( (99 Excellents x 5) + (47 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (25 Very Poors x 1) ) ÷ 186 Ratings = 4.043
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.677 Points relating to the number of positive Reviews for Astell Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 13 Positive Reviews ÷ 19.2 = 0.677
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

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