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Astell Care Centre

Wharrier Street, Walker, Newcastle upon Tyne, Tyne & Wear NE6 3BR
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Astell Care Centre, Newcastle upon Tyne
Astell Care Centre, Newcastle upon Tyne
Astell Care Centre, Newcastle upon Tyne

Astell Care Centre has trained staff who provide high quality care and ensure each residents’ privacy and dignity is upheld.

As well as offering care services 24/7, there are a variety of social activities available to suit residents' hobbies and interests.

Nutritious, delicious meals are provided that meet residents' dietary requirements.

Care Provided by Astell Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Astell Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Ramsay (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Number of floors: 1

Room Information

  • Single Rooms (96)

Astell Care Centre Reviews (42)

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9.0

Astell Care Centre has a Review Score of 9.0 (9.027) out of 10, based on 18 reviews in the last 2 years. Over all time Astell Care Centre has 42 reviews.

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Showing 42 reviews matching selected criteria
Review from Graham L (Son of Resident) published on 12 October 2023 Submitted via Postal Card
Overall Experience

Management and staff were very caring and efficient when I spoke to them. Security is good all over the main building. Regular meals were provided for my father in his room as he wanted to stay there all the time. The room was clean and well laid out.

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Review from Colin K (Husband of Resident) published on 10 August 2023 Submitted via Website
Overall Experience

My wife has been a resident of Astell Care Centre for a number of years, in all the time she has been in their care she has received the best care. The staff have in veritably seen to residents the past few years and cared for her with passion and thorough professionalism, I feel very fortunate to have my wife in their capable hands.

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Review from S H (Son of Resident) published on 15 June 2023 Submitted via Website
Overall Experience

Needed respite care at short notice after the care home I usually use let me down at the last moment. The Astell team were awesome! They were thorough ensuring the person would be cared for appropriately, checking preferences, medication, quirks, etc and arranged callbacks at times that suited me and stuck to the times agreed. The premises were immaculate and the staff were extremely welcoming. They couldn't have done more to make the temporary resident more comfortable. That person remarked repeatedly how there was always plenty of staff on hand and how good the food was. I do feel these are very important for people finding themselves in this position. I will be using this facility again without hesitation.

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Review from Evelyn B (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card
Overall Experience
My mother is a different person since being in your care.
She's so much brighter and alert.

Excellent care.

Reply from Katie Barnett, Marketing Executive at Astell Care Centre

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Hazel L (Sister of Resident) published on 28 July 2022 Submitted via Postal Card
Overall Experience

Care and support are second to none. Residents are treated with respect and dignity. The staff are polite and helpful.

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Review from S B (Wife of Resident) published on 10 February 2022 Submitted via Postal Card
Overall Experience

I am very happy with the care my husband gets, he is always clean, shaved, and in his own clothes. The meals are very good, fresh veg and a balanced diet. Rooms and washing are cleaned and washed as often as they need to be, never left. All staff are caring and helpful and a good support to me as well.

Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you for letting us know how we are doing at Astell Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from W J (Son of Resident) published on 7 October 2021 Submitted via Postal Card
Overall Experience

My mother has advanced Alzheimer's and the management and staff in the care home do an excellent job of managing my mother's care and wellbeing.

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Review from D J (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card
Overall Experience

My long term experience of the care provided to my mum has been excellent. The care team are always approachable and all have amazing qualities in the care they provide. The other members of this team; kitchen, laundry and domestic staff also demonstrate a level of professionalism I would expect to find. My mum's needs were met on a personal level by all of those involved.

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Review from Ann S (Sister of Resident) published on 13 May 2021 Submitted via Postal Card
Overall Experience

My sister spent the last 6 months of her life at Astell Care Centre, I can't express enough how well she was loved and cared for by the team of carers. They always made me welcome and they treated my sister with compassion and dignity.

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Review from R M (Wife of Resident) published on 22 December 2020 Submitted via Postal Card
Overall Experience

My husband has settled in well. The staff are very good with him, and he loves the food they provide. I'm happy with the care he has received during this terrible year and Covid-19 and isolation that had to be implemented which was unfortunate but necessary and think that Astell Care home has done a good job keeping residents safe.

Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you for letting us know how we are doing at Astell Care Centre. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from T C (Sister-in-law of Resident) published on 8 December 2020 Submitted via Postal Card
Overall Experience

I would like to thank all the staff for all the hard work and effort during this very difficult and challenging time during the Covid-19 pandemic. They are doing an excellent job keeping everyone safe and keeping me well informed of any changes.

Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you for letting us know how we are doing at Astell Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from A P (Son of Resident) published on 22 May 2020 Submitted via Postal Card
Overall Experience

I would like to thank everyone at Astell Care Centre, who made my dad's last few months very happy. Treating him with kindness and respect. Nothing was too much trouble. Thank you all.

Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you, A P, for your feedback and for taking the time to share your experience at Astell Care Centre. We are so sorry to hear about your Dad, but pleased you felt he received the care, kindness and respect he deserved. If there is anything more we can do, please do not hesitate to reach out. Take care.

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Review from N C (Brother of Resident) published on 20 March 2020 Submitted via Postal Card
Overall Experience
Overall condition of the internal decor very poor all areas. Most of fabric, doors, windows, lighting, requires better maintenance short term, with a program of upgrading for all areas, to look at installation of personal showers in all rooms as a future upgrade.

Client and family information on unit staffing AM/PM. Some items not enough detail as yet to make option mark.

Reply from Olivia Shields, Marketing Assistant at Astell Care Centre

Thank you, Norman, for your comments about Astell Care Centre. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Steven M (Resident / Service User) published on 6 September 2019 Submitted via Website
Overall Experience

My dad went into Astell last August with dementia and was very well looked after by everyone, fed, dressed and took out on the times he was feeling ok. Everyone was really nice and very helpful, carers and staff even came to his funeral when he passed. I will recommend this care home, a safe and controlled care home which puts your mind at ease, many thanks to all at Astell.

Reply from Jasmine Bracken, Marketing Administrator at Astell Care Centre

Thank you, Steven, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Astell Care Centre. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your dad with dignity and the...  

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Review from Deborah J (Daughter of Resident) published on 28 June 2019 Submitted via Postal Card
Overall Experience

Mum has been a resident at Astell Care Centre for nearly a year. Have always found the staff friendly and approachable and the care of mum has been great, through difficult times.

Reply from Ronnie Cavanagh, Marketing at Astell Care Centre

Thank you, Deborah, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from Paul S (Son of Resident) published on 7 February 2019 Submitted via Website
Overall Experience

Visited my dad and found him wanting to go home as he said he was just visiting for the day. He got rather upset when I told him I could not take him home tonight. He was aggressive towards me, it's hard to cope with his dementia today was the worst I've seen him. I want to say thank you to the staff who are always pleasant and helpful, they calmed him down and convinced him to stop tonight. There are some real diamonds working there and I can't thank them enough for the way they conduct themselves in the care and interaction with the patients and the visitors. You hear some horror stories about care homes but this one is a shining example of how the elderly should be cared for.

Reply from Ronnie Cavanagh, Marketing at Astell Care Centre

Thank you, Paul, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Astell Care Centre was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Emily C (Daughter-in-law of Resident) published on 3 January 2018 Submitted via Website
Overall Experience
My father-in-law moved into the challenging behaviours unit at Astell Care Centre in July 2017. He moved from the dementia ward at another care home in the area where they did not seem to understand how his Alzheimer's was affecting his behaviour.

My husband and I spent a lot of time and effort looking for a new home for him. We initially had a lot of misgivings about him moving to a challenging behaviour unit but these disappeared as soon as we met the staff. From our first meeting with the outstanding staff at Astell Care Centre, we were so relieved that we had finally found a team that seemed to understand his problems and have some idea of how to work with him effectively. We visited regularly over the last six months and found that staff were always calm, kind and professional, even when dealing with some quite challenging situations. They could connect with my father-in-law even when he was quite wound up. We were informed of any important developments in my father-in-law's care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Astell Care Centre

Thank you, Emily, for your comments about your recent experience at Astell Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.

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Review from Paul H (Son of Resident) published on 13 July 2017 Submitted via Postal Card
Overall Experience

Mam has been here since January 2017. The care and staff have been excellent in caring for and looking after my Mam who has advanced Alzheimer's. She can be challenging to care for but I could not be more impressed with all the staff looking after her.

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Review from Aylish C (Granddaughter of Resident) published on 7 December 2016 Submitted via Postal Card
Overall Experience

There is nothing bad to say about this care home. Everybody who works here is fantastic. If we have any questions, somebody is always there to answer. My grandad is very very well looked after and he is very happy here, as he has told us many time.

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Review from Laura C (Granddaughter of Resident) published on 7 December 2016 Submitted via Postal Card
Overall Experience

Everyone is caring and my grandad is really happy here. We know he is well looked after. He is always clean. It feels like a home not a hospital. My grandad has changed so much since being here.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 June 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (5)

  • 28 Feb 2023Recipient: Crown Care Group
  • 30 Jun 2022Recipient: Crown Care Group
  • 30 Jun 2021Recipient: Crown Care Group

Accreditations

There are no accreditations posted yet for Astell Care Centre.

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