St Joseph's Home

Westmorland Road, Newcastle upon Tyne NE4 7QA
Review Us
10 37 Reviews
  • St Joseph's Home, Newcastle upon Tyne
Show St Joseph's Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £944
  • Self-Funded Residential Dementia Care: from £944
  • Self-Funded Nursing Care: from £944

Private fees are charged at the same rate as the L/A fees.

These prices are only a guideline, please contact St Joseph's Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kathleen Kiernan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (56)
Are you the Owner/Manager of St Joseph's Home? View your Advertising Options

St Joseph's Home Reviews (37)

10

St Joseph's Home has a Review Score of 10 (9.960) out of 10, based on 17 reviews in the last 2 years.
Over all time St Joseph's Home has 37 reviews.

Overall Experience
  • 36
  • 0
  • 0
  • 0
  • 1
Date Published
  • 37
  • 13
  • 15
  • 17
  • 20
Reviewer Connection to St Joseph's Home
  • 12
  • 6
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 37, showing 21-37
Review from John D (Son of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at St Joseph's. She has dementia, and her caring needs are substantial. Overall, I am extremely happy with the care she receives at St Joseph's. The staff are always friendly and treat my mother with dignity and respect. My mother is happy, which is all I can ask at this stage
of her life. The nuns are extremely supportive and friendly, and one sister always goes out of her way to make a fuss of my mother, and another sister is equally as friendly.
Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for your positive review. We are delighted that your mother is happy here at St Joseph’s. We strive to make St Joseph’s a home from home for our residents, where they feel safe, truly valued, loved, respected and part of our caring and secure family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ada M (Daughter-in-law of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law went to St Joseph's for a week's respite care. She was very reluctant at first, but the staff took extra time to help her settle in and took very good care of her. When we went to pick her up at the end of the week, she was joining in with activities and looked so much more interactive
than we had seen for a long time. She did tell us that she had enjoyed her time there and had changed her mind about care homes. I just wish we had let her have longer in respite as it was so good for her and the staff were so nice. Hopefully, we can get her back there at some time on a permanent basis.
Reply from Deirdre McCormack, Manager at St Joseph's Home

We are delighted that your mother-in-law had such a positive experience. Thank you for taking the time to complete a review, it is appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family are very satisfied with the care my mother receives at St Joseph's. The home is clean, warm and welcoming, the facilities are excellent, and the staff and volunteers are always very professional, friendly and caring. There are daily activities Monday to Friday should you wish to attend, daily
Mass in the chapel, a lovely garden to spend time in, a library with plenty of books to borrow, pleasant lounges to sit in, and large communal areas. There is a shop to buy sweets, toiletries and cards. Overall, I rate St Joseph's as excellent
Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you. We appreciate you taking the time to complete a review. We do our best to make the home welcoming and homely. Our staff work hard and take pride in their work.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie P (Granddaughter of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum/nana is a resident here. We are so thankful to all the staff for the fantastic care she receives. She is so happy there and is always saying how wonderful and kind the staff are, how she has lots of laughs and has made lots of friends. When we visit, we see how caring the staff are and how well
she is looked after. Thank you all so much.
Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for completing this review. We are so pleased your mum has settled in so well to St. Joseph's. It is our aim to make our residents happy and we do all we can towards this aim

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adrian S (Son of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at St Joseph's since April 2022, when we moved her from another (poor) care home after only six weeks. St Joseph's is an outstanding facility with professional, friendly staff and is always welcoming to visitors. I have been impressed at how the home makes contact with
myself on a regular basis and keeps all of the family updated. My mother is clean, well-fed and, most importantly, cared for, not just looked after. There are numerous activities for the residents and even outside trips to the seaside and the pantomime. I have no hesitation in recommending this care home to others and only wish there were more like it. Well done to the staff, volunteers and church.
Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for reviewing our care home. We appreciate you taking the time to do this. We have it at heart to make St Joseph's a home from home for our residents where they can flourish and continue to enjoy life to the full, regardless of age or disability.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David R (Nephew of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt and uncle moved into St Joseph's five months ago, and from day one, they have been made to feel so very welcome by staff and fellow residents alike.
The kindness shown by all staff members towards them both has been outstanding, with some acts of kindness really going beyond what we, as family
members, expected. Facilities are of a high standard, with plenty of activities planned to keep them fully entertained.
Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to review St Joseph's and for your kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Niece of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been very well cared for, and all her needs have been met. She has improved in every way physically and looks so much better than when she arrived. This is thanks to all members of staff who have treated her with patience, kindness and respect. St Joseph's is a wonderful, safe, caring home,
and she is so fortunate to be able to live there as it is very important for her to be able to attend all the services as she has always been religious. I am always welcome when I come to visit, and the atmosphere is calm and friendly. The activities are also very helpful in her situation. Thank you so much.
Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to give a review of St Joseph's; we appreciate all your comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vince R (Nephew of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided is first class, the premises scrupulously clean, and the staff provide an outstanding level of care to the residents and visitors alike. All are welcoming, and as far as care homes go, this is an outstanding example for the sector.
Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to review the home; we appreciate it very much.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J J (Friend of Resident) published on 20 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Joseph's care home is like a family to the people in their care. My dear friend was a resident for a number of years before she sadly passed away. All of the staff did a fantastic job caring for her in her last week, and the nursing staff were amazing and attentive to her every need. Controlling
her pain, keeping her comfortable and keeping us informed of any changes. We received reassurance and were made to feel at home through this awful time. The grounds are wonderful, and the chapel is accessible no matter what your mobility is like. I would not hesitate to recommend this home from home.
Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to review St Joseph's Home and for your positive feedback. It is very much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrena L (Niece of Resident) published on 26 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has lived at St Joseph's for 5-years and thoroughly enjoyed herself. Her first comments when I visited were, 'I've moved into a 5-star hotel'. She was well looked after, and in the last 12-months, my aunt's health has deteriorated, yet the staff have continued to take care of her even through
challenging times. I can't praise the staff highly enough for their kindness and caring approach. I would definitely recommend this care home to anyone considering living there.
Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to review St Joseph's Home and for your positive feedback. It is very much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith B (Daughter of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Joseph’s is focused solely on providing the very best care it can for all its residents. It is a family, where the residents and their family are part of one big family, one which is full of love and compassion. The staff are simply amazing; they are so dedicated, committed and hard-working, treating
all with such love, dignity and respect at all times. Whatever is needed, the staff do without question and always go that extra mile to support and care for their residents. It’s a truly wonderful place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N R (Private Carer of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Joseph's is a wonderful care home with a beautiful chapel and stunning grounds. The staff are very caring, respectful and professional. They seem to know all the residents very well and cater to their individual personalities and spiritual, physical and emotional needs. Visitors are always made welcome,
and they have gone above and beyond to continue to support family/friends contact during the pandemic wherever possible. I would definitely recommend St Joseph's to everyone.
Reply from Deirdre McCormack, Manager at St Joseph's Home

Thank you for taking the time to review St Joseph's Home and for your positive feedback. It is very much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edward F (Respite Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I fell and broke my upper arm. The care home kindly took me in the following day from the hospital and gave me excellent respite care. The staff are friendly and helpful. The food is very good, and the facility is very clean. It's almost like staying in a 5-star hotel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill B (Daughter of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into St Joseph's Home two and a half years ago, already living with advanced Parkinson's Disease. Sadly she passed away last week, but all the time she was there her care was second to none. The excellent nursing staff were always proactive regarding her medical needs, and the care staff
were always friendly, considerate and skilled in giving her the considerable help she needed. The accommodation and grounds are beautiful, too - overall a lovely place to be.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth G (Daughter of Resident) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In May, my mother was discharged from hospital into the care of St Joseph's. She was frail, seriously underweight and understandably low in mood. She had severe pressure ulcers and the hospital's prognosis for her recovery from them was poor.
St Joseph's welcomed her warmly, and an immediate and thorough
assessment of her needs was made. The excellent nursing staff have patiently and successfully treated her pressure sores, an outcome that hospital staff had not thought possible. She is enjoying the good food and has made significant gains in weight. Her health has improved, her mood has lifted, she speaks of feeling safe, and is looking forward to her future there. That St Joseph's has achieved so much for my mother in such a short time, in the midst of the challenges posed by the global pandemic, is remarkable. It is a testament to the dedication and care of the whole staff group and to the culture of integrity and hard work fostered by the strong and committed leadership team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan H (Daughter-in-law of Resident) published on 12 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this care home enough from the decoration, cleanliness, friendly staff, meals and most importantly the care. Well done everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard (Son of Resident) published on 26 February 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother spent nearly 3 months in St Josephs. Although some of the carers and nurses achieved high standards the leadership of the home was very poor. I had high hopes that this could be a good place for my mother to be looked after, I regret that my hopes were thoroughly dashed and consequently I
am unable to recommend St Joseph's as a suitable environment for the vulnerable.
Reply from Sister Caroline Lloyd, Nominated person at St Joseph's Home

We tried very hard to meet Richard's Mother's needs but as time went by it became evident that St Joseph's was not the right place for her. The decision to terminate her contract was not taken lightly and we hope that she will feel happy and secure where her needs are being fully met.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for St Joseph's Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for St Joseph's Home is calculated as follows: ( (192 Excellents x 5) + (8 Goods x 4) ) ÷ 200 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Joseph's Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Joseph's Home to verify any information. View our terms and conditions. St Joseph's Home has an Basic Service - more info.