Waverley Lodge Care Home

Bewick Crescent, Lemington, Newcastle upon Tyne NE15 8AX

Waverley Lodge Care Home, Newcastle upon Tyne, Tyne & Wear
Waverley Lodge Care Home, Newcastle upon Tyne, Tyne & Wear
Waverley Lodge Care Home, Newcastle upon Tyne, Tyne & Wear

Waverley Lodge Care Home is located in Newcastle's Lemington suburb and is close to amenities, shops, public transport and the A1(M). The Metro Centre is just two miles away.

This purpose built care home provides accommodation in single occupancy rooms, most of which have en-suite facilities. Some are spacious enough for sharing.

Waverley Lodge features TV lounges and a quiet sitting room where residents can relax. Separate dining rooms, where residents socialise at meal times, are also available. Traditional home cooking using fresh produce is served and daily choices are available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged.

The home also provides a variety of activities for residents.

Group: Hill Care

Person in charge: Julie Booth (Home Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 41

Shared Rooms: 2

Rooms with ensuite WC: 25

Facilities & Services: Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Waverley Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 14 Nov 2017

Dementia Nursing, Residential and Respite

Reviews

9.5 Waverley Lodge Care Home has a Review Score of 9.5 (9.474)

The Review Score of 9.5 (maximum of 10) for Waverley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Waverley Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.474 for Waverley Lodge Care Home is calculated as follows: ( (124 Excellents x 5) + (88 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 228 Ratings = 4.474

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Waverley Lodge Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 16 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Waverley Lodge Care Home?

  • Extremely LIKELY
    12
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Waverley Lodge Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Sister-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

On all visits, I have found my friend always clean and tidy which I know she must appreciate but may not be able to convey.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find that both the care and accommodation to be of a good standard. The staff are attentive and very professional in their duties and are considerate and helpful to residents and visitors.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a pleasure staying here. There is so much love, help and care from the staff.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was admitted into the home February 2017. Since then she has put on weight and has started to walk again. The staff are very good with her in all aspects of her care and well-being. The home is clean and welcoming.

How likely would you be to recommend Waverley Lodge Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident for nearly two years and in that time has been well looked after by caring staff. The home is always clean and plenty of food and drink having an excellent chef. The home is let down by the need of modernisation to some bedrooms and toilets and decorating needs to be done in the near future and garden grounds outside of entrance so hopefully, the new owners will see to this in the near future.

How likely would you be to recommend Waverley Lodge Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Julie Walker, CRO at Waverley Lodge Care Home responded to this review on 24 Aug 2017:

We would like to thank the family member for the feedback. After purchasing Waverley Lodge in May 2017, we have started a program of improvements that includes redecorating bedrooms, lounges, and communal areas. We are undertaking building works in both dining rooms and will redecorate these once the work is finished. In addition, as part of our service to new residents, we personalise the d├ęcor in their bedrooms prior to them coming to live at Waverley Lodge.

My mom has been in Waverley Lodge for 3 and a half years now. Staff in the care home can't do enough for residents, and there are plenty of activities for residents to do. Rooms are basic but comfortable enough and large enough.

How likely would you be to recommend Waverley Lodge Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have been a voluntary carer to my friend for many years, helping her by doing shopping, take her to doctor appointments, hospital appointments, also hearing tests. She is a wonderful person to be with and it has come as a shock to see how quickly she has deteriorated. Thankfully she is now being cared for by wonderful staff here in this care home.

How likely would you be to recommend Waverley Lodge Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Lovely friendly atmosphere. Carers are very helpful and look after my mother well.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found the staff very helpful and friendly at all times.

How likely would you be to recommend Waverley Lodge Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My wife has been a resident in the above home for about two and a half years and on the whole, it has been a happy experience for both of us. If there have been any problems either with staff or management, they have been sorted out with little fuss.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We always get a warm welcome when we come in to see my dad, staff are always friendly. My dad looks well cared for and the staff and manager are always there to talk to if we have any queries - lovely homely environment.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care my mam received is very good. The care and support is excellent and the staff are very caring and helpful. Rooms are kept very clean.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Although I am generally happy about the level of care that she receives at Waverley Lodge and the staff are very friendly and helpful. I am most certainly firmly against their plans to move my mother upstairs where the more severe dementia cases are as I feel it would be very detrimental to my mother's own health and that she would deteriorate much more rapidly.

How likely would you be to recommend Waverley Lodge Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Julie Walker, CRO at Waverley Lodge Care Home responded to this review on 11 Aug 2017:

We appreciate that this is a worrying time for the family but as always we have the best interests of the resident foremost in our minds. After consultations between health care professionals, family and staff, we believe that moving the resident to a suite that has nurses and carers who are specifically trained in working with people who are living with dementia, to be the appropriate avenue to take.

My sister is in this care home. She is always clean in herself and also her room. Staff are all friendly and very helpful. I know that she is safe and happy where she is.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been well looked after by all the staff. She enjoys the days out and the activities within the home. The home is always clean and tidy and the staff are excellent. At the minute it's being redecorated. They are doing a good job looking after my mum and her friends. My mum's room it's a nice size with a wardrobe and drawers. She has her own toilet which is always clean. They have a TV room and the freedom to walk around all day long and all night, without the worry of anyone getting out. I would recommend this home just because the staff are one in a million. They work so hard but love the job so much the loving care they give to everyone. It's just like one big family and they have time to stop and talk to the families if they need any help, as well they had a very good team from the carers, from the chef from the handyman and management as well. They are always so happy and helpful.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum was only in Waverley Lodge for a couple of months. the care she received was fantastic. all her needs were catered to the staff went above and beyond from the Manager, Admin staff, Carers and the handyman. All showed an interest in Mum's needs and we were welcomed on every visit and informed of Mum's changing needs. Waverley Lodge may not be the poshest home to look at but the care Mum received was fantastic. Mum died comfortably and with dignity. Thank you to all the staff.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father arrived at the care home in April this year suffering from Dementia, he had previously been in sheltered housing but the Dementia had progressed to the stage that he needed full-time care.
He arrived worried and confused as you would expect, but very quickly the staff made home feel at home
Within a week or two, he was loving it there and had begun to make some friends and had actually put on weight, he loved the meals.
The staff are excellent and always attentive.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My sister-in-law is on the main corridor down to the lounge so it tends to be a bit noisy and busy. The staff have been brilliant. Any concerns have been addressed quickly and although no one wants to be in a home the move has been efficient and my sister-in-law, after a time of low mood is more settled and relaxed.

How likely would you be to recommend Waverley Lodge Care Home? Neither Unlikely or Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My dad has been in 3 homes before Waverley and he has settled really well. He knew most of the staff because his mam was in for 8 years, and it deals with all his needs.

How likely would you be to recommend Waverley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Waverley Lodge Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: Hill Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Waverley Lodge Care Home