Waverley Lodge Care Home

Bewick Crescent, Lemington, Newcastle upon Tyne NE15 8AX
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8.4 46 Reviews
  • Waverley Lodge Care Home, Newcastle upon Tyne
Waverley Lodge Care Home is located in Newcastle's Lemington suburb and is close to amenities, shops, public transport and the A1(M). The Metro Centre is just two miles away.

This purpose built care home provides accommodation in single occupancy rooms, most of which have en-suite facilities. Some are spacious enough for sharing.

Waverley Lodge features TV lounges and a quiet sitting room where residents can relax. Separate dining rooms, where residents socialise at meal times, are also available. Traditional home cooking using fresh produce is served and daily choices are available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged.

The home also provides a variety of activities for residents.
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Care Provided by Waverley Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1192
  • Self-Funded Residential Dementia Care: from £1192
  • Self-Funded Nursing Care: from £1192
  • Self-Funded Nursing Dementia Care: from £1192
  • RESPITE Self-Funded Residential Care: from £1192
  • RESPITE Self-Funded Residential Dementia Care: from £1192
  • RESPITE Self-Funded Nursing Care: from £1192
  • RESPITE Self-Funded Nursing Dementia Care: from £1192

The home does not charge any top-ups on local authority or self-funded fees.
The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.

These prices are only a guideline, please contact Waverley Lodge Care Home to find out the exact price for your requirements.

Contact Waverley Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Waverley Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)

Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.

Parking

  • Ample parking

Waverley Lodge Care Home Reviews (46)

8.4

Waverley Lodge Care Home has a Review Score of 8.4 (8.373) out of 10, based on 5 reviews in the last 2 years.
Over all time Waverley Lodge Care Home has 46 reviews.

Overall Experience
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Reviewer Connection to Waverley Lodge Care Home
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Review from Pamela S (Wife of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My personal experience with the management and staff at the care home has always been very good. I have always been treated with respect, and the care they give to residents is above and beyond everything, they are so dedicated. I can't praise them enough.
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Review from K H (Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love the staff they are very helpful. I also love the garden area with all the lovely flowers.
It's good to get outside.
I'm content here whether I'm on my own or mixing with others.
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Review from John H (Respite Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an ideal place for short term respite of which I was or long term residential care. The staff are approachable friendly & kind. The carers from nurses to domestics are excellent in their care & duties. All the residents are happy and easy to get along with. The food is great and choices are
available for all dietary requirements. They have a veterans guide to residential care and have ex forces staying there. I was treat with dignity and respect throughout my time there, they go above & beyond to include everyone in all goings on. When I next need respite care I'll willingly go back.
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Review from Phylis I (Sister of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have chosen a better care home for my sister, staff are excellent, atentative, friendly they give a very high level of care. They always have time for me and my sister who has very high care needs. The member of staff who I speak to about my sister, always makes time for me and answers my
questions. All of the staff ae there for me and my sister when she needs them.
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Review from A H (Wife of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the second time in Waverly for my husband. Care received has always been excellent. He is quite happy there. Staff are also very caring.
Reply from Susan Mackinder, Manager at Waverley Lodge Care HomeThank you for your kind words, I will pass this on to the team.
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Review from A S (Friend of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone of your staff are caring, polite and very helpful. They are always on hand to fulfil all the patient's needs at all times. The care that is received is always excellent and very professional. I would like to thank everyone for all of their help and long may it continue.
Reply from Susan Mackinder, Manager at Waverley Lodge Care HomeThank you for your kind words, we take pride in ensuring the right care is given to all of our residents.
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Review from A D (Son-in-law of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister-in-law is very happy here.
Reply from Susan Mackinder, Manager at Waverley Lodge Care HomeMyself and all of the staff are very pleased your sister-in-law is happy in our home.
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Review from J M (Brother of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Very professional, excellent care. Management is very professional. Good food.
Reply from Susan Mackinder, Manager at Waverley Lodge Care HomeThank you for taking the time to complete this review, it is very pleasing that you are happy with the care we provide your brother and our other residents.
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Review from C B (Daughter of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mam is a resident here and has been here for many years. There are some staff who I think could be better but management is great and the senior carer is fantastic, and when she is on and certain cares are on my mind they are put to rest. Since new management have come things have got a lot better
I hope this manager is here to stay as there have been a lot of changes since her arrival. I'm very happy with my mam's care here.
Reply from Susan Mackinder, Manager at Waverley Lodge Care HomeThank you for your kind words, we pride ourselves to look after your Mum and the rest of our lovely residents.
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Review from Allison B (Daughter of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been a resident for a number of years and at times over those years has not received the best care and management not helpful. There have been a number of managers lately and I am pleased to say the last 2 have been excellent. Also, the care my mam receives from the senior healthcare carer
is exemplary and she is an asset to the home. All my mum's needs are met by some carers in particular.
Reply from Sue Mackinder, Home Manager at Waverley Lodge Care HomeThank you for your great review of our home, it is much appreciated. We will share your comments with our team as they will be delighted to read them. Take care.
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Review from S G (Son of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy enough with everything. My dad is well taken care of.
Reply from Susan Mackinder, Manager at Waverley Lodge Care HomeThank you for your feedback, we take pride in all that we do here at Waverley Lodge.
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Review from C J (Daughter of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
While Mam was in the home, she received excellent care. The home had a very warm and friendly feeling. The staff were very friendly, caring and supportive to Mam and us. Mam particularly enjoyed the food and thought it was just like "homemade". When we visited, it was always clean and tidy. Mum was
always well cared for, and we felt her needs were met as she required more care. We wish to thank everyone at Waverley Lodge for making Mam feel so cared for in her final months.
Reply from Susan Mackinder, Manager at Waverley Lodge Care HomeMyself and my team pride ourselves on the care, love, and support we give to our residents, it is always a pleasure to look after our residents, thank you.
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Review from Clarice T (Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Everyday toilet roll is needed.
I found the staff and food all excellent, nice place to be.
The staff are special - employer please note; take care of your staff.
All excellent.
Reply from Susan Mackinder, Manager at Waverley Lodge Care HomeThank you for your comments, as a company we thrive on looking after our staff team.
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Review from Lynn F (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our mother lived in Waverley Lodge for just over 8 months. There were issues and concerns along the way which were slowly improving after numerous meetings but then things started to decline and after witnessing events with other residents and my mother we decided to move mam to another care home. My
mental health and health could not take any more stress.
I could go into great detail to explain this review but I cannot for reasons. All I will say is please please think long and hard and research before moving your loved one into this care home. There is some genuine caring staff but there is not enough of them. One positive - the food is good.
Our mother had visitors every day for 4-6 hours at times so we saw a lot of the workings of the home and the CQC rated this home as overall requires improvement if you doubt this review. One thing I can reveal is that I found staff sleeping most of the nightshift on my mother's floor while I waited all night for an ambulance for my mother.
Reply from Jane Mack, Regional Manager at Waverley Lodge Care HomeWe were really saddened to read your review of our home as our team constantly strive to ensure that all residents are safe, supported and well cared for. We do appreciate your positive comment about the food at the home being good.
We want to assure you that we take all comments about our home very seriously. Our records show that we met with you to speak about and resolve any matters you raised. These concerns were thoroughly investigated and the appropriate actions taken. You also raised concerns with the CQC who undertook an in-depth investigation. Some of the issues you raised were upheld and we have taken all appropriate action to ensure that these issues do not reoccur.

You mention that our home's CQC rating is requires improvement overall but we have maintained the ‘Good’ rating for care. As you can imagine we are working really hard to get the home back to its good overall rating. If you would like to discuss anything further our door is always open.
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Review from Maria W (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to select a care home for dad without being able to visit due to COVID restrictions. From the first phone call and talking to staff in the doorway, I got a really positive vibe that he would be well looked after. Every member of staff who interacted with dad did so in a kind, caring and professional
way. I had the utmost confidence on leaving that he would be well cared for until I saw him again the following day. Maintaining his dignity was very important to the staff. The home is bright and airy with lovely grounds and although dad didn’t eat much the food looked lovely. The care also extended to concern for my mother, bringing refreshments for us when we visited. I would recommend Waverley Lodge to anyone looking for a final place for loved ones.
Reply from Julie Booth, manager at Waverley Lodge Care HomeThank you so much for your review, we really do appreciate your positive feedback. It is so lovely to hear that you and your family felt great confidence in the home in caring for your loved one and supported your family. I will share your kind words with the staff team, who will be delighted by your praise. Take care and keep safe.
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Review from Brian O (Husband of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this home is run very professionally, very caring, polite and friendly. Doing the world of good for my wife and in a good area, easy to get to. So god bless all the staff and patients. Stay safe.
Reply from Julie Booth, Manager at Waverley Lodge Care HomeThank you so much for your 5* review, we really appreciate your positive feedback. It is lovely to hear that you can see the difference that living at our home has made to your wife. We will share your kind words with our staff team, who will be delighted by your praise. Take care and keep safe.
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Review from Sarah K (Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful. I enjoy living in the home and I enjoy the food.
Reply from Julie Booth, Manager at Waverley Lodge Care HomeThank you so much for your lovely review, it is great to hear how happy you are at Waverley Lodge and how much you enjoy the food. I will share your kind review with all the staff.
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Review from Richard L (Son of Resident) published on 5 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t have asked for better care during my mother’s time in a Waverley Lodge. Staff were really friendly from our first visit, nursing staff and named care were excellent.
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Review from J B (Daughter of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I want to offer particular commendation to the staff who cared for my 93 year old mother, who had advanced dementia and extreme frailty, in the weeks leading up to her death.
The staff treated my mother with respect, tenderness and love.
They showed the family compassion and great thoughtfulness.
Staff
went out of their way to make my mother's dying days a quality, dignified and at times moving and profound experience for us all.
Throughout, the nursing care was honest, professional and extremely well done.
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Review from Margaret F (Sister of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and do their best to help the clients. They do the best they can.
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Current Review Score: 8.4 (8.373)

Overview of Review Score

The Review Score of 8.4 (8.373) out of 10 for Waverley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.317 for Waverley Lodge Care Home is calculated as follows: ( (27 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 60 Ratings = 4.317
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.056 Points relating to the number of positive Reviews for Waverley Lodge Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 5 Positive Reviews ÷ 9 = 0.556
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Waverley Lodge Care Home

What types of Care is Waverley Lodge Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waverley Lodge Care Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Waverley Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waverley Lodge Care Home to the centre of Newcastle upon Tyne?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waverley Lodge Care Home to verify any information. View our terms and conditions. Waverley Lodge Care Home has an Enhanced Service - more info.